This cocument belong to TouchWand Ltd. Last updated- March 22
nd
2018
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Service and support system
The company's products are designed for installation by an electrician.
Warning - When installing the units, many data must be noted:
1. The power of the lighting fixtures and / or the shutters is not more than 5A
2. The voltage should be removed at the home or in the room where the installation will be carried
out, prior to installation
3. Make sure that the connected wires do not touch each other and there is no danger of shortening.
4 .If you install an InWand or WallWand unit, make sure there is room behind the switch before
you insert the unit. The Guise 3 is fitted up to 2 units in InWand and alternatively up to the
WallWand unit
Training
The company holds ongoing training. You can register via the website at the following link:
http://www.i-feel.co.il/contactus/ or contact us for further training whenever additional knowledge
is required.
Phone support and on-site support
Telephone support can be obtained from 09:00 to 17:00 by telephone at 03-5089553
Installation assistance is available for more than 15 units. The first installation is free of charge.
All subsequent installation costs 1200 NIS per day.
You can get programmable TOUCH switches at no charge for the first installation. Delivery time is
up to 5 working days.
All subsequent programming is 100 hours for the TOUCH switch.
Using ToolKit when installing over 10 units is mandatory. The rental of such a unit is 150 NIS per
day and its purpose is to provide an understanding tool for the stability of the network. Notify upon
reservation.
