Toshiba U840W User Manual Download

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Table of Contents

Equipment checklist ............................................................................. 1-1
Getting Started ....................................................................................... 1-2

Utilities & Advanced Usage

User's Manual

Summary of Contents for U840W

Page 1: ...User s Manual U840W ...

Page 2: ...the Touch Pad 3 1 The Keyboard 3 1 TOSHIBA VIDEO PLAYER for Cinema 3 5 3D Playback on an External 3D Device 3 7 Wireless communications 3 9 LAN 3 13 Optional devices 3 14 Memory media 3 15 HDMI Device 3 18 Security lock 3 20 Optional TOSHIBA Accessories 3 21 Sound System 3 21 Video mode 3 23 Computer Handling 3 23 Heat dispersal 3 24 Chapter 4 Utilities Advanced Usage Utilities and Applications 4 ...

Page 3: ... 3 Power up modes 5 6 Panel power on off 5 7 System automatic Sleep Hibernation 5 7 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 14 Appendix A Specifications Appendix B AC Power Cord and Connectors Appendix C Legal Footnotes Appendix D Information for Wireless Devices Index User s Manual iii ...

Page 4: ...tions it contains are accurate for your computer at the time of this manual s production However succeeding computers and manuals are subject to change without notice TOSHIBA assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered...

Page 5: ... try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only peripherals complying with the FCC class B limit...

Page 6: ...omplies with the Ecodesign Directive 2009 125 EC ErP and its related implementing measures This product and the original options are designed to observe the related EMC Electromagnetic Compatibility and safety standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the per...

Page 7: ... Standard Notice THIS PRODUCT IS LICENSED UNDER THE AVC THE VC 1 AND MPEG 4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICEN...

Page 8: ... our website http eu computers toshiba europe com or contact your local city office or the shop where you purchased the product Disposal of batteries and or accumulators The crossed out wheeled dust bin symbol indicates that batteries and or accumulators must be collected and disposed of separately from household waste If the battery or accumulator contains more than the specified values of lead P...

Page 9: ...ment The new European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force on 1 June 2007 TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation Please consult the following website www toshiba europe com comput...

Page 10: ...ng environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommends that you leave this and other energy saving features active so that your computer will operate at its maximum energy efficiency You can ...

Page 11: ...Acronyms are also defined in the Glossary Icons Icons identify ports dials and other parts of your computer The indicator panel also uses icons to identify the components it is providing information on Keys The keyboard keys are used in the text to describe many computer operations A distinctive typeface identifies the key top symbols as they appear on the keyboard For example ENTER identifies the...

Page 12: ... use of equipment or failure to follow instructions may cause data loss or damage your equipment Please read A note is a hint or advice that helps you make best use of your equipment Terminology This term is defined in this document as follows Start The word Start refers to the button in Windows 7 HDD or Hard disk drive Some models are equipped with a Solid State Drive SSD instead of a hard disk d...

Page 13: ...our computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large e...

Page 14: ...n become hot The surface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor you should disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subje...

Page 15: ...ll the following items TOSHIBA Portable Personal Computer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation Quickstart Instruction Manual for Safety and Comfort Warranty information If any of the items are missing or damaged contact your dealer immediately Software The following Windows operating system and utility software are pre installed Windows 7 TOSHIBA Recovery Media Creator ...

Page 16: ... computer It covers the following topics Connecting the AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the power Restarting the computer Use a virus check program and make sure it is updated regularly Never format storage media without checking its content formatting destroys all stored data It is a good idea to periodically back up the internal Hard...

Page 17: ...ntry of use Failure to do so could result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside this region For use in other regions please buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin con...

Page 18: ...Connecting the DC output plug to the computer 1 2 1 DC IN 19V jack 2 DC output plug 3 Plug the power cord into a live wall outlet the DC IN Battery indicator on the front of the computer should glow Opening the display The display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raised slow...

Page 19: ...l and the keyboard When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Moni...

Page 20: ...Sleep Mode Shut Down Mode When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the operating system s main screen the next time it is turned on 1 If you have entered data either save it to the Hard Disk Drive or to other storage media If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the po...

Page 21: ... serious injury Before entering Sleep Mode be sure to save your data Do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices Data will be lost When the AC adaptor is connected the computer will go into Sleep Mode according to the settings in the Power Options to access it Start Control Panel System and Security Power O...

Page 22: ...n the computer is in Sleep Mode the power indicator will blink amber If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back on immediately after shutting d...

Page 23: ...ernate from the menu Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid In order to define these settings you can follow the steps as described below 1 Click Start and click the Control Panel 2 Click System and Security and click Power Options 3 Click Choose what the power buttons do or Choose what clos...

Page 24: ...ere are three ways this can be achieved Click Start point to the arrow icon and then select Restart from the menu Press CTRL ALT and DEL simultaneously once to display the menu window then select Restart from the Shut down options Press the power button and hold it down for five seconds Once the computer has turned itself off wait between ten and fifteen seconds before turning the power on again b...

Page 25: ...isplay closed The following figure shows the computer s front with its display panel in the closed position Figure 2 1 Front of the computer with display panel closed 4 1 2 3 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator 4 Memory media slot DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery s charge white indicates ...

Page 26: ...gn metal objects such as screws staples and paper clips out of the Memory media slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Left side The following figure shows the computer s left side Figure 2 2 The left side of the computer 1 2 3 3 1 Security lock slot 3 Universal Serial Bus USB 3 0 ports 2 LAN jack Security lock slo...

Page 27: ...as USB 2 0 port s when operating in USB Legacy Emulation mode except for Windows 7 without Windows 7 Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Right side The following figure shows the computer s right side Figure 2 3 The right side of th...

Page 28: ... not operate properly USB 3 0 port s may work as USB 2 0 port s when operating in USB Legacy Emulation mode except for Windows 7 without Windows 7 Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury HDMI out port HDMI out port can connect with Type...

Page 29: ...cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the cooling vents surface using a soft cloth Front with the display open This section shows the computer with the display panel open In order to open...

Page 30: ...Sensor switch not shown Wireless communication antennas Your computer is equipped with Wireless LAN Bluetooth antennas Legal Footnote Wireless LAN For more information regarding Wireless LAN please refer to Appendix C Legal Footnotes Microphone The built in microphone allows you to import and record sounds for your application please refer to the Sound System section in Chapter 3 Operating Basics ...

Page 31: ...cording in dimly lit environments select Night Mode which allows for brighter images with less noise Display screen 36 6cm 14 4 LCD screen configured with the following resolutions HD 1792 horizontal x 768 vertical pixels Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen will be somewhat brighter than when it operates on battery power ...

Page 32: ...or opened and activates the Panel Power On Off feature as appropriate For example when you close the display panel the computer enters Hibernation Mode and shuts itself down and then when you next open the display the computer will automatically start up and return you to the application you were previously working on You can specify within the Power Options To access it click Start Control Panel ...

Page 33: ...ncluded in your model open the TOSHIBA PC Diagnostic Tool utility by clicking Start All Programs TOSHIBA Support Recovery PC Diagnostic Tool Legal Footnote CPU For more information regarding CPU please refer to Appendix C Legal Footnotes Hard Disk Drive or Solid State Drive The size of the hard disk drive varies depending on the model To check which type of HDD SSD is included in your model open t...

Page 34: ...be verified by clicking the Advanced settings button in the Screen Resolution window Memory The memory modules are installed in the computer Legal Footnote Memory Main System For more information regarding Memory Main System please refer to Appendix C Legal Footnotes Display controller The display controller interprets software commands into hardware commands that turn particular parts on the scre...

Page 35: ...u want to enable this feature under the conditions mentioned above select the Display Power Saving Technology check box Intel Rapid Start Technology This computer supports Intel Rapid Start Technology which enables the computer to change to Hibernation Mode from Sleep Mode after a specified period of time With the Intel Rapid Start Technology the Windows can rapidly resume from Hibernation Mode an...

Page 36: ...been switched from Sleep Mode to Hibernation Mode The Windows cannot be restored normally if the battery is exhausted when the computer is moving from Sleep Mode to Hibernation Mode The partition allocation on the Solid State Drive for the Intel Rapid Start Technology cannot be deleted even if Intel Rapid Start Technology is disabled Intel Rapid Start Technology can be used only for Windows 7 Inte...

Page 37: ...ess the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using You can also tap the Touch Pad to perform functions similar to those of the left button on a standard mouse Click Tap once Double click Tap twice Drag and drop Tap to select the item s you want t...

Page 38: ...position of the CAPS LOCK indicator which shows the following condition When the CAPS LOCK indicator glows the keyboard will produce capitals when any letter is typed Figure 3 2 Keypad indicator 1 1 CAPS LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format Function keys F1 F12 The function keys not to be confused with the special FN key are th...

Page 39: ...e Hot Key Cards 1 Start the TOSHIBA Cards using the following methods Press and hold the FN key in Standard F1 F12 mode Press the associated Hot key in Special function mode 2 Select the desired option The selected Card is displayed full size with its available options below it All other Cards are again hidden from view To use a Hot Key Card using a hot key in Standard F1 F12 mode 1 Press and hold...

Page 40: ...ecreases the computer s volume F10 FN F10 Increases the computer s volume F11 FN F11 Turns the sound on or off F12 FN F12 Switches the active wireless devices FN 1 FN 1 Reduces the icon size on the desktop or the font sizes within one of the supported application windows FN 2 FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN Space FN Sp...

Page 41: ...AYER Do not open any other applications or carry out any other operations during video playback Playback may stop or not function properly in some situations Unfinalized DVDs created on home DVD recorders may not be playable on the computer Use DVD Video discs with a region code which is either the same as the factory default setting if applicable or ALL Do not playback video while watching or rec...

Page 42: ... bit Click Start Control Panel Appearance and Personalization Display Adjust resolution click Advanced settings select Monitor tab set colors to True color 32 bit If the DVD Video image is not displayed on an external display or television stop the TOSHIBA VIDEO PLAYER and change the screen resolution To change the screen resolution click Start Control Panel Appearance and Personalization Display ...

Page 43: ...y when TOSHIBA VIDEO PLAYER is launched and click the Help button 3D Playback on an External 3D Device 3D playback on an external 3D device feature is only provided with some models Effect of 3D can be shown only on an external 3D devices connected via an HDMI output It cannot be shown on the internal display In order for 3D playback to work on external display TV you need a 3D enabled display TV ...

Page 44: ...unction is meant for the enjoyment of your own 2D home video and other 2D contents you created in 3D according to your personal preferences The TOSHIBA VIDEO PLAYER is set by default in the 2D format By pressing the 2Dto3D conversion function button you decide to activate the 2Dto3D conversion function and therefore decide to watch your 2D content in 3D The TOSHIBA VIDEO PLAYER will not run the 2D...

Page 45: ...content Depending on the lighting condition of your room you may experience some flickerings when you have the 3D glasses on Upconvert and 3D Playback functions cannot be used at the same time Switching to 3D playback while upconvert is running will cause the upconvert function to switch off automatically Depending on the video content it might not be able to playback in 3D Only Side by Side and I...

Page 46: ... IEEE 802 11b g or and IEEE802 11n Roaming over multiple channels Card power management Wired Equivalent Privacy WEP data encryption based on an 128 bit encryption algorithm Wi Fi Protected Access WPA The transmission speed over the Wireless LAN and the distance over which the Wireless LAN can reach may vary depending on surrounding electromagnetic environment obstacles access point design and con...

Page 47: ...adio Characteristics Radio Characteristics of Wireless LAN module may vary according to Country region where the product was purchased Type of product Wireless communication is often subject to local radio regulations Although Wireless LAN wireless networking products have been designed for operation in the license free 2 4GHz and 5GHz band local radio regulations may impose a number of limitation...

Page 48: ...t of each other Security Two advanced security mechanisms ensure a high level of security Authentication prevents access to critical data and makes it impossible to falsify the origin of a message Encryption prevents eavesdropping and maintains link privacy Bluetooth Stack for Windows by TOSHIBA Please note that this software is specifically designed for the following operating systems Windows Inf...

Page 49: ...ptor connected while using this feature The Link speed 10 100 megabits per second changes automatically depending on the network conditions connected device cable or noise and so on LAN cable types The computer must be configured properly before connecting to a LAN Logging onto a LAN using the computer s default settings could cause a malfunction in LAN operation Check with your LAN administrator ...

Page 50: ...LAN cable 1 2 1 LAN jack 2 LAN cable 3 Plug the other end of the cable into a LAN hub connector or router Check with your LAN administrator and hardware or software vendor before using or configuring a network connection Optional devices Optional devices can expand the computer s capabilities and its versatility This section describes the connection or installation of the following devices Cards m...

Page 51: ...ard miniSD Card microSD Card Memory Stick PRO MultiMediaCard MMC Please note that an adaptor is required to use miniSD microSD Card Please note that not all memory media have been tested and verified to work correctly Therefore it is not possible to guarantee that all memory media will operate properly The slot does not support Magic Gate functions Figure 3 4 Examples of memory media Secure Digita...

Page 52: ...B SDHC 4GB 8GB 16GB 32GB SDXC 64GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting a memory media card Memory media cards are sold already formatted in conformity to specific standards If you reformat a memory card be sure to reformat it with a device such as digit...

Page 53: ...ing accuracy Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards About the write protect The memory media cards have a function for protect SD Card SD memory card SDHC memory card and SDXC memory card Memory Stick PRO Set the write protect switch to the lock position if you do not want to record data Inserting a memory medi...

Page 54: ...edia follow the steps as detailed below 1 Open the Safely Remove Hardware and Eject Media icon on the Windows Taskbar 2 Point to memory media and click the left Touch Pad control button 3 Grasp the media and remove it Do not remove the memory media while the computer is in Sleep or Hibernation Mode The computer could become unstable or data in the memory media could be lost Do not remove only the ...

Page 55: ... display output device by hot key the playback device may not switch automatically In this case in order to set the playback device to the same device as the display output device please adjust the playback device manually by the following steps 1 Click Start Control Panel Hardware and Sound Sound 2 In the Playback tab select the playback device which you want to switch to 3 To use the internal sp...

Page 56: ...ock A security lock enables you to anchor your computer a desk or other heavy object in order to help prevent unauthorized removal or theft The computer has a security lock slot on its left side into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ from product to product Please refer t...

Page 57: ...djust the volume level of an application that you are using move the slider for the corresponding application Microphone Level Follow the steps below to change the microphone recording level 1 Right click the speaker icon on the Taskbar and select Recording devices from the sub menu 2 Select Microphone and click Properties 3 On the Levels tab move the Microphone slider to increase or decrease the ...

Page 58: ...ick Start Control Panel select Large icons from View by then click Realtek HD Audio Manager When you first launch the Realtek HD Audio Manager you will see two device tabs Speakers is the default output device Microphone is the default input device To change the default device click the Set Default Device button under the chosen device tab Information Click the Information button to view hardware ...

Page 59: ... and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely in these circumstance you should get the computer inspected by an authorized service provider in order to assess the scope of any damage Clean the plastics of the computer using a slightly water dampened cloth You...

Page 60: ...does not fall or hit anything Do not carry your computer by holding any of its protruding elements Heat dispersal To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either...

Page 61: ...efficient performance might not be expected with multiple user accounts registered Only startup from built in HDD SSD supports Hi Speed Start Mode When system needs to be restarted because of Windows update drivers update or applications installation please Shut down or Restart accordingly If not those changes will not be reflected to the system properly with Hi Speed Start Mode When setting passw...

Page 62: ...nd mobile phones Bluetooth functions cannot be used in models that do not have a Bluetooth module installed TOSHIBA Assist TOSHIBA Assist is a graphical user interface that provides access to specific tools utilities and applications that make the use and configuration of the computer easier To access this utility click Start All Programs TOSHIBA Support Recovery TOSHIBA Assist TOSHIBA eco Utility...

Page 63: ... able to either enable or disable the following functions Sleep and Charge By connecting to the USB port devices such as digital audio players are able to charge even when the computer is in Standby Sleep Mode Hibernation Mode or shutdown state To access this utility click Start All Programs TOSHIBA Tools Utilities Sleep Utility TOSHIBA Split Screen Utility This utility enables you to create multi...

Page 64: ...ckly change the system configuration directly from the keyboard without running a system program Display automatic power off 1 This feature automatically cuts off power to the computer s display panel when there is no keyboard input for a specified time with power being restored the next time a key is pressed This can be specified in the Power Options HDD automatic power off 1 This feature automat...

Page 65: ...ibernation Mode and shuts itself down This can be specified in the Power Options Heat dispersal 1 To protect against overheating the processor has an internal temperature sensor so that if the computer s internal temperature rises to a certain level the cooling fan is turned on or the processing speed is lowered This can be specified in the Power Options Hibernation Mode This feature lets you turn...

Page 66: ...ility The TOSHIBA Sleep Utility is used for changing settings of the following function s Sleep and Charge Sleep and Music It also displays the remaining battery capacity Sleep and Charge Your computer can supply USB bus power DC5V to the USB port even when the power of the computer is turned OFF Power OFF includes Sleep Mode Hibernation Mode or shutdown state This function can be used for ports t...

Page 67: ...an operational state When there is a current overflow of the external devices connected to the compatible ports USB bus power DC5V supply may be stopped for safety reasons When Sleep and Charge function is enabled the USB Wakeup function does not work for compatible ports In that case if there is a USB port that does not have the Sleep and Charge function attach the mouse or keyboard to it If all ...

Page 68: ...ities Sleep Utility Enabling Sleep and Charge This utility can be used to enable and disable the Sleep and Charge function Select the Enable Sleep and Charge check box to enable this function for the compatible USB ports The default state is disabled Power supply mode settings Your computer has multiple charging modes so that many different USB devices can be supported for Sleep and Charge functio...

Page 69: ...E User password Please refer to the User Password section for further information Supervisor Password If you set a Supervisor Password some functions will be restricted when a user logs on with the User Password To set a Supervisor Password Start All Programs TOSHIBA Support Recovery TOSHIBA Assist SECURE Supervisor password This utility lets you do the following Register or delete the Supervisor ...

Page 70: ...he settings of HWSetup a dialog box may appear to prompt you that the changes will take effect after the computer is restarted Make sure to restart your computer immediately to apply these changes Accessing HW Setup To run the HW Setup utility click Start All Programs TOSHIBA Tools Utilities HWSetup HW Setup window The HW Setup window contains a number of tabs General Password Display Boot Setting...

Page 71: ... dialogue box will appear to allow you to set the password To enter a user password 1 Select Registered to display the following prompt Enter Password Enter a password The character string you enter is displayed as a string of asterisk 2 Click OK The following message appears allowing you to verify the password Verify Password 3 If character strings match the password is registered Click OK If the...

Page 72: ...le as part of the Windows Desktop properties Auto Selected Selects an external monitor if one is connected and the display panel is closed otherwise it selects the internal display Default System LCD Only Selects the internal LCD even if an external monitor is connected Boot Setting This function allows you to modify the boot settings Boot Priority Options This tab allows you to set the priority f...

Page 73: ... allows you to select system boot up speed Fast Reduces system boot up time System can boot only from the built in HDD and only internal LCD and keyboard are supported during the boot process Normal System boots up at normal speed Default Panel Open Power On This feature allows you to change the Panel Open Power On setting Enabled Enables the Panel Open Power On function When you open the display ...

Page 74: ...disable USB Legacy Emulation If your operating system does not support USB you can still use a USB mouse and keyboard by setting the Legacy USB Support item to enabled Enabled Enables the USB Legacy Emulation Default Disabled Disables the USB Legacy Emulation Internal USB 3 0 controller Use this option to enable or disable the internal USB 3 0 controller If Disabled is selected the internal USB 3 ...

Page 75: ... Built in LAN functions Default Disabled Disables Built in LAN functions SATA This feature allows you to set conditions for SATA SATA Interface setting This feature allows you to set SATA interface setting Performance Let HDD SSD work with maximum performance Default Battery life Let HDD SSD work with battery life mode If this setting is selected this caused performance down TOSHIBA PC Health Moni...

Page 76: ...ling the software via Uninstall a program in the Control Panel Doing so will automatically delete all collected information from the HDD The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA s obligations under its standard limited warranty in any way TOSHIBA s standard limited warranty terms and limitations apply Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Moni...

Page 77: ...tem Recovery Options The System Recovery Options feature is installed on the hard disk when shipped from the factory The System Recovery Options menu includes tools to repair startup problems run diagnostics or restore the system See the Windows Help and Support content for more information about Startup Repair The System Recovery Options can also be run manually to repair problems The procedure i...

Page 78: ...are on your computer is stored on the Hard Disk Drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application will allow you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory Please note that some of the disc media may not be...

Page 79: ... 3 While holding down F12 key on the keyboard turn on your computer when the TOSHIBA Leading Innovation logo screen appears release the F12 key 4 Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media Please refer to the Boot Setting section for further information 5 A menu will be displayed from which you should follow the on screen i...

Page 80: ... this to allow sounds to be heard before starting the restore process Please refer to The Keyboard in Chapter 3 Operating Basics for further details You can not use System Recovery Options if restoring the pre installed software without System Recovery Options When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost 1 Turn off your computer 2 Whil...

Page 81: ...conditions including whether an AC adaptor is connected and what the charge level is for that battery The LED in the table below refers to the DC IN Battery indicator Power on Power off no operation AC adaptor connected Battery fully charged Operates No charge LED white No charge LED white Battery partially charged or no charge Operates Charge LED amber Quick charge LED amber AC adaptor not connec...

Page 82: ...rging White Indicates the AC adaptor is connected and the battery is fully charged No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge will stop and the DC IN Battery indicator will go out When the battery pack s temperature falls to a normal range charging will resume this process will occur regardless of whethe...

Page 83: ...turn on the computer the BIOS setup utility will load Please refer to Chapter 6 Troubleshooting for further information The RTC battery does not charge while the computer is turned off even if the AC adaptor is attached Care and use of the battery pack This section provides the important safety precautions in order to handle your battery pack properly Refer to the enclosed Instruction Manual for S...

Page 84: ...5 hours RTC battery about 24 hours about 24 hours Please be aware that the charging time when the computer is on is affected by ambient temperature the temperature of the computer and how you are using the computer if you make heavy use of external devices for example the battery might scarcely charge at all during operation Battery charging notice The battery may not begin charging immediately un...

Page 85: ...e In view of this it will be noted that an often used older battery will not operate for as long as a new battery even when both are fully charged Maximizing battery operating time A battery s usefulness depends on how long it can supply power on a single charge while how long the charge lasts in a battery depends on Processor speed Screen brightness System Sleep Mode System Hibernation Mode Displ...

Page 86: ...the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged however if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power The DC IN Battery indicator should glow wh...

Page 87: ...so that power is turned off automatically when you close the display panel and turned on again when you open it Please note that this function is only available for Sleep Mode or Hibernation Mode not for Shut Down Mode If the panel power off function is enabled and you manually shut down Windows do not close the display panel until the shut down process has been completed System automatic Sleep Hi...

Page 88: ...d in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this ch...

Page 89: ...random characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down...

Page 90: ...nd DEL simultaneously once then click Start Task Manager The Windows Task Manager window appears 2 Click the Applications tab If a program has stopped responding the words not responding appear beside its name in the list 3 Select the program you want to close then click End Task Closing the failed program should allow you to continue working If it does not continue with the next step 4 Close the ...

Page 91: ... Time Clock RTC battery all of which are interrelated with any one having the ability to produce apparent power problems Overheating power down If the processor s temperature reaches an unacceptably high level with either setting the computer will automatically shuts down to prevent any damage in this instance all unsaved data in memory will be lost Problem Procedure Computer shuts down automatica...

Page 92: ...r The battery may be discharged connect the AC adaptor to recharge the battery Battery doesn t charge when the AC adaptor is attached If the battery is completely discharged it will not begin charging immediately in these instances you should wait a few minutes before trying again If the battery still does not charge you should check that the power outlet the AC adaptor is connected to its supplyi...

Page 93: ... configuration of the computer please refer to the section The Keyboard in Chapter 3 Operating Basics for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the keyboard you should ...

Page 94: ...o start the computer again If this has no effect check the Boot Priority setting within the TOSHIBA HW Setup utility please refer to the Boot Setting section in Chapter 4 Utilities Advanced Usage for further information Slow performance The files on the Hard Disk Drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Ha...

Page 95: ...vice If you are using a USB mouse you should also refer to both the USB mouse section in this chapter and the documentation supplied with your mouse Touch Pad Problem Procedure The Touch Pad does not work Check the Device Select settings Click Start Control Panel Hardware and Sound Mouse Pressing hot keys to enable On screen pointer does not respond to pointing device operation In this instance th...

Page 96: ...t Control Panel Hardware and Sound Mouse If you are still unable to resolve the problem contact TOSHIBA Support USB mouse Problem Procedure On screen pointer does not respond to mouse operation In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is firmly a...

Page 97: ... instructions on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section please also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free port in order to ensure it is firmly attached Ensure t...

Page 98: ...wing methods Select another mode Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s batte...

Page 99: ...Check the software volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an external microphone ...

Page 100: ...the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external mon...

Page 101: ...uetooth wireless communication please refer to Chapter 3 Operating Basics Problem Procedure Cannot access Bluetooth device Check to ensure the computer s Wireless Communication function is on Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the...

Page 102: ...are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support TOSHIBA technical support If you are still unable to solve th...

Page 103: ...Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters maximum Power Requirements AC adaptor 100 240V AC 50 or 60 Hz cycles per second Computer 19...

Page 104: ...r SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug confi...

Page 105: ... shapes for the U S A and Canada the United Kingdom Australia Europe and China USA UL approved United Kingdom BS approved Australia AS approved Europe Approved by the appropriate agency Canada CSA approved China CCC approved User s Manual B 2 ...

Page 106: ...such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 F to 86 F or 25 C 77 F at high altitude all temperature references are approximate and may vary depending on the s...

Page 107: ...puter is configured with more than 3 GB memory the memory might be displayed as approximately 3 GB only depending on the computer s hardware specifications This is correct because the operating system usually displays the available memory instead of the physical memory RAM built into the computer Various system components like the video adapter s GPU and PCI devices like Wireless LAN etc require t...

Page 108: ...he LCD screen will deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen will dim when the computer is operated on battery power and you may not be able to increase the brightness of the screen Graphics Processing Unit GPU Graphics processing unit GPU performance may vary depending on product model design confi...

Page 109: ...Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media User s Manual C 4 ...

Page 110: ... compliant to Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group Please note that it is not possible to confirm the operation of all functions of all Bluetooth devices that are available In view of this it may be noted th...

Page 111: ...lect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless products may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using...

Page 112: ... own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund Russian Federation Only for indoor applications Restrictions for Use of 5150 5350MHz Frequencies in Europe Italy For pr...

Page 113: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 114: ...the detailed information Caution Exposure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits Nevertheless the Wireless device shall be used in such a manner that the potential for human contact during normal operation is minimized In the usual operating configuration the distance between the antenna and the user should...

Page 115: ...ce The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification systems RFID used in factory production lines Other Radio Stations 1 Before using this equipment ensure that it does not interfere with any...

Page 116: ...z to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 4 About the JEITA 5GHz Wireless LAN supports W52 W53 W56 Channel Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Telecommunications Business...

Page 117: ...ss module into other device Radio approvals for wireless devices This equipment is approved to the radio standard by the countries regions in the following table Do not use this equipment in the countries regions which are not listed in the table below As of April 2012 Austria Belgium Bulgaria Canada Cyprus Czech Rep Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Ind...

Page 118: ...s 2 5 D DC IN indicator 2 1 DC IN Battery indicator Display automatic power off 4 4 hinges 2 7 opening 1 4 screen 2 7 Display controller 2 10 Dual Pointing Device Touch Pad 6 8 E Equipment checklist 1 1 External monitor problems 6 13 F Function keys 3 2 H Hard Disk Drive 2 9 Hard disk drive automatic power off 4 4 HDMI out port 2 4 Heat dispersal 3 24 4 5 Hibernation Mode 1 8 4 5 Hot keys 4 4 HW S...

Page 119: ...uch Pad control buttons 3 1 Power conditions 5 1 Hibernation Mode 1 8 panel on off 4 5 5 7 Shut Down mode 1 6 Sleep Mode 1 7 System Auto Off 5 7 turning off 1 6 turning on 1 5 Problems AC power 6 4 Analyzing the problem 6 2 Battery 6 5 Bluetooth 6 14 External monitor 6 12 Hardware and system checklist 6 4 HDD 6 7 Internal display panel 6 6 Keyboard 6 6 LAN 6 13 6 14 Memory Media Card 6 7 Overheati...

Page 120: ...7 System automatic 4 4 Sound system problems 6 12 T TOSHIBA Assist 4 2 TOSHIBA HDD SSD Alert Utility 4 3 TOSHIBA PC Diagnostic Tool 4 1 U USB device problems 6 10 V Video mode 3 23 Video RAM 2 10 W Web Camera 2 7 Wireless communication 3 9 Wireless LAN problems 6 14 User s Manual Index 3 ...

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