Toshiba TECRA X40-E User Manual Download Page 1

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User's Manual

PORTEGE X30-E
TECRA X40-E

Summary of Contents for TECRA X40-E

Page 1: ...User s Manual PORTEGE X30 E TECRA X40 E ...

Page 2: ... checklist 2 1 Conventions 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 7 Turning off the power 2 9 System Recovery 2 13 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 3 Back 3 4 Underside 3 5 Front with the display open 3 6 Internal Hardware Components 3 10 Power Condition Descriptions 3 11 Chapter 4 Operating Basics Using the Tou...

Page 3: ...ties and Advanced Usage Utilities and Applications 5 1 Special features 5 8 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 16 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 3 Information about Intel AMT 7 14 Information about Intel Authenticate 7 18 Legal Footnotes 7 18 Index User ...

Page 4: ...User s Manual iv ...

Page 5: ...at stipulated above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed fo...

Page 6: ...able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interf...

Page 7: ...stems Inc 5241 California Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling For the state of California o...

Page 8: ...ned to observe the applicable EMC Electromagnetic Compatibility standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the persons who have connected implemented those options cables have to provide assurance that the system PC plus options cables still fulfils the requir...

Page 9: ...e use of this product in environments with explosive atmospheres is not permitted VCCI Class B Information Japan Only この装置はクラスＢ情報技術装置ですこの装置は家庭環境で使用することを目的としていますがこの装置がラジオやテレビジョン受信機に近接して使用されると受信障害を引き起こすことがあります取扱説明書に従って正しい取り扱いをしてくださいＶＣＣＩＢ Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as ...

Page 10: ... Une distance minimale de 13 mm de l antenne doit être maintenue durant l utilisation de cet ordinateur This device is restricted to indoor use due to its operation in the 5 15 GHz to 5 25 GHz frequency range FCC requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars...

Page 11: ...ed and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 By participating in the separate collection of products and batteries you will help to assure the proper disposal of products and batteries ...

Page 12: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Page 13: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Page 14: ... style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright ...

Page 15: ...NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL i...

Page 16: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTR...

Page 17: ... You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modific...

Page 18: ...HT HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and license to use execute perform compile display copy create derivative works of distribute and sublicense the FreeType Project in both source and object code forms and derivative works thereof for any...

Page 19: ...s license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you understand and accept all the terms of this license 4 Contacts There are two mailing lists related to FreeType freetype nongnu org Discusses general use and applications of FreeType as well as future and wa...

Page 20: ...uter from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions annually To learn h...

Page 21: ...e system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they might overheat To keep your comp...

Page 22: ...o any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely...

Page 23: ...puter and or the card resulting in computer failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Mobile phones Be aware that the use of mobile phones can interfere with the audio system The operation of the computer...

Page 24: ...use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 20 ...

Page 25: ...l the following items TOSHIBA Portable Personal Computer USB C to Ethernet LAN Adapter USB C to VGA Adapter USB C to HDMI VGA Travel Adapter USB C to VGA LAN Adapter provided with some models and varies depending on the model you purchased AC adaptor and power cord 2 pin plug or 3 pin plug Cleaning cloth provided with some models Documentation Quickstart Instruction Manual for Safety and Comfort W...

Page 26: ...r use of this computer It is intended to help you be more comfortable and productive while using a notebook computer By following the recommendations in it you can reduce your chance of developing a painful or disabling injury to your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topics Connecting the AC adaptor Opening the...

Page 27: ...t does not correspond to both the voltage range and the frequency specified on the regulatory label of the unit Failure to do so might result in a fire or electric shock possibly resulting in serious injury Always use or purchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so might result in a fire or electric sh...

Page 28: ...rd is included with the computer depending on the model 2 Plug the power cord into a live wall outlet 3 Connect the DC output plug of the AC adaptor to one of the Thunderbolt 3 USB Type C ports on your computer The DC IN Battery indicator glows You can also establish connection through the USB Type C adapter provided with some models Refer to the USB Type C Adapters section for more information Fi...

Page 29: ...nel with reasonable care Opening it vigorously or slamming it shut might damage the computer Be careful not to open the display panel too far as this might put stress on the display panel s hinges and cause damage Do not lift the computer by the display panel Do not close the computer with pens or any other objects left in between the display panel and the keyboard When opening or closing the disp...

Page 30: ...ting system Volume cannot be adjusted during Windows Setup Do not touch the display screen while turning on the computer 1 Open the display panel 2 Press the power button Figure 2 5 Turning on the power 1 1 Power button Product appearance depends on the model you purchased Initial setup The Windows Startup Screen is the first screen displayed when you turn on the power To install the operating sys...

Page 31: ... Windows taskbar You can see all of your currently running apps on the Windows taskbar Task view Task view is launched from Windows taskbar at the bottom of the screen Task view allows you to view the apps that are currently running Also you can create custom desktops so that running apps can be grouped for entertainment productivity or what you just want To do this click the Task view icon and th...

Page 32: ...ers from the Windows Store You can search for and browse thousands of apps all grouped into easy to find categories there Windows Hello Windows Hello is a more personal and secure way to sign in to your Windows system apps and services using fingerprint or face recognition To set up Windows Hello click Start Settings Accounts Sign in options Under Windows Hello you will see options for Face Recogn...

Page 33: ...ll boot to the main screen of the operating system the next time it is turned on 1 If you have entered data either save it to the internal storage drive or to other storage media 2 Make sure all disk disc activity has stopped before removing the disk disc If you turn off the power while a disk disc is being accessed you might lose data or damage the disk Never turn off the power while an applicati...

Page 34: ...ting system to reactivate and run pre programmed tasks or preserve unsaved data which might interfere with aviation or other systems possibly causing serious injury Before entering Sleep Mode be sure to save your data To prevent data loss do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices When the AC adaptor is co...

Page 35: ...r indicator blinks amber If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode consumes more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back on immediately after shutting down Memory circuits are exposed to static electr...

Page 36: ...Power menu set up according to the following steps 1 Click Start Windows System Control Panel System and Security Power Options 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Change settings that are currently unavailable 4 Select the Hibernate check box from Shutdown settings 5 Click the Save changes button Automatic Hibernation Mode The computer can be conf...

Page 37: ...ery media or restore the pre installed software from the recovery partition Make sure that you have already created recovery media before you start TOSHIBA Maintenance Utility This recovery media can be used to restore your system after you have erased your internal storage drive Creating Recovery Media This section describes how to create Recovery Media Be sure to connect the AC adaptor when you ...

Page 38: ...rn on your computer and allow it to load the Windows operating system from the internal storage drive as normal 3 Insert the first blank disc into the external optical disc drive tray or insert the USB Flash Memory into one available USB port 4 Click Start Windows System Control Panel System and Security Security and Maintenance Recovery Create a recovery drive 5 Follow the on screen instructions ...

Page 39: ...B Flash Memory into one available USB port 2 Click Start Power and then select Restart 3 Hold down the F12 key and then release this key just after the computer is power on 4 Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media 5 A menu is displayed from which you should follow the on screen instructions If you have previously chosen...

Page 40: ... system the internal storage drive will be reformatted and all data will be lost If your model has fingerprint function before you reinstall the Windows operating system delete the registered fingerprints Otherwise same fingerprints cannot be registered after the reinstallation 1 Click Start Power and then select Restart 2 Hold down 0 zero key and then release this key just after the computer is p...

Page 41: ...ith the display panel in the closed position Figure 3 1 Front of the computer with display panel closed 1 1 3 2 1 Stereo speakers 3 Power indicator 2 DC IN Battery indicator Stereo speakers The speakers emit sound generated by your software as well as audio alarms such as low battery condition generated by the system DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC...

Page 42: ...onnected to a desk or other large object in order to deter theft of the computer Universal Serial Bus USB 3 0 port One Universal Serial Bus port which complies to the USB 3 0 standard is provided on the left side of the computer The USB 3 0 port is compliant with USB 3 0 standard and backward compatible with USB 2 0 devices The port with the icon has Sleep and Charge function Note that it is not p...

Page 43: ...M Card slot Right side The following figure shows the right side of the computer Figure 3 3 The right side of the computer 1 2 3 5 4 1 Smart Card slot 4 Thunderbolt 3 USB Type C port A 2 Memory media slot 5 HDMI out port 3 Thunderbolt 3 USB Type C port B Provided with some models Product appearance depends on the model you purchased Smart Card slot This slot allows you to install a Smart Card devi...

Page 44: ...f all functions of all Thunderbolt devices USB devices that are available Some functions associated with a specific device might not operate properly Before removing a USB device from the Thunderbolt 3 USB Type C port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such a...

Page 45: ...over to avoid causing any damage Figure 3 5 The underside of the computer 1 1 2 2 1 Cooling vents 2 Stereo speakers Product appearance depends on the model you purchased Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a s...

Page 46: ...ith the display open This section shows the computer with the display panel open In order to open the display lift up the display panel and position it at a comfortable viewing angle for you User s Manual 3 6 ...

Page 47: ... recognition sensor 11 Power button ring LED 3 Infrared LED 12 Keyboard 4 Microphones 13 Touch Pad 5 Web Camera LED 14 Touch Pad control buttons 6 Web Camera 15 Fingerprint Sensor 7 Wireless communication antennas not shown 16 AccuPoint 8 Display screen 17 AccuPoint control buttons 9 Display hinges Provided with some models Product appearance depends on the model you purchased User s Manual 3 7 ...

Page 48: ...en enrolling your face to Windows Hello please make sure that there is no other face in preview of Windows Hello setup dialog While Face recognition sensor is capturing your face make sure that your face is in front of the sensor and you look directly at it Microphone The built in microphone allows you to record sounds for your application Refer to the Sound System and Video mode section for more ...

Page 49: ...erating on the AC adaptor the image displayed on the internal screen is somewhat brighter than when it operates on battery power This difference in brightness levels is intended to save power when operating on battery Legal Footnote LCD For more information regarding LCD refer to the Legal Footnotes section Display hinges The display hinges allow the display panel to be positioned at a variety of ...

Page 50: ... Windows Hello Some models are equipped with a Fingerprint Sensor AccuPoint A pointer control device located in the center of the keyboard is used to control the on screen pointer Some models are equipped with an AccuPoint AccuPoint control buttons Control buttons below the keyboard let you select menu items or manipulate text and graphics designated by the on screen pointer Only models equipped w...

Page 51: ...computer operating capability and battery charge status are affected by different power conditions including whether an AC adaptor is connected and what the battery charge level is DC IN Battery indicator Check the DC IN Battery indicator to determine the status of the battery pack and the power status with the AC adaptor connected The following indicator conditions should be noted Flashing Amber ...

Page 52: ...icator Check the Power indicator to determine the power status of the computer The following indicator conditions should be noted White Indicates that power is being supplied to the computer and the computer is turned on Flashing amber Indicates that the computer is in Sleep Mode while the display panel is closed and that there is sufficient power available AC adaptor or battery to maintain this c...

Page 53: ...ss and hold Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch the screen or an item with two fingers and then move the fingers toward each other pinch or away from each other stretch This shows different levels of information or visually zooms in or out Rotate...

Page 54: ...or damage the surface Do not use a protecting sheet for the touch screen as it might decrease its sensitivity to gestures Do not touch the screen with gloves wet hands or the tip of your fingernails as it might decrease the sensitivity The touch screen might not work correctly if part of the surface is slightly wet or covered with an object Using the Touch Pad The Touch Pad on the palm rest might ...

Page 55: ...d with four fingers together to open the Action center Four Finger Scroll Place four fingers down and slide them horizontally from anywhere on the Touch Pad to switch between virtual desktops Do not put items on the Touch Pad surface to prevent abnormal action Some of the Touch Pad operations described in this section are only supported in certain applications TOSHIBA Pointing Device AccuPoint To ...

Page 56: ... error message might appear if You touch the AccuPoint during power up You apply constant soft pressure during power up There is a sudden temperature change Strong stress is applied to the AccuPoint If an error message appears reboot the computer If an error message does not appear wait a moment for the pointer to stop then continue operation Replacing the cap The AccuPoint cap is an expendable it...

Page 57: ...Keyboard The number of keys available on your keyboard depends on which country region your computer is configured for with keyboards being available for numerous languages There are different types of keys specifically typewriter keys function keys Windows special keys and the keypad overlay Never remove the key caps on your keyboard Failure to do so might damage the parts under the key caps Keyb...

Page 58: ...ination Function FN F1 Enters Lock computer mode To restore your desktop you need to log on again FN F2 Switches between the power plans FN F3 Switches the system to Sleep Mode FN F4 Turns the Microphone mute on or off FN F5 Changes the active display device To use a simultaneous mode you must set the resolution of the internal display panel to match the resolution of the external display device F...

Page 59: ...cklight between Timer On and Off To set up the brightness click Start TOSHIBA Settings Click Keyboard tab and select a level under Keyboard Backlight Brightness Control To set up the timer launch the BIOS setup utility select PowerManagement Keyboard Backlight Control Mode and select TIMER Adjust the timer under Backlight Lighting Time This function is supported with some models Some functions sho...

Page 60: ...int feature enables you to Sign in to Windows Unlock the password protected screen saver Authentication of the User Password and if applicable the HDD SSD Password when booting up the computer Pre Boot authentication Single Sign On feature Figure 4 4 Using the Fingerprint Sensor 1 1 1 Fingerprint sensor Fingerprint cannot be used in models that do not have a fingerprint function Total fingerprints...

Page 61: ... might occur after taking a bath Injured finger Wet finger Soiled or oily finger Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate Enroll two or more fingers Enroll additional fingers if a recognition failure often occurs when using already enrolled fingers Check the condition of your finger Any conditions which have changed since enro...

Page 62: ...fety and Comfort for detailed precautions and handling instructions Charge the battery pack only in an ambient temperature from 5 through 35 degrees Celsius Otherwise the electrolyte solution might leak battery pack performance might deteriorate and the battery life might be shortened Charging the battery When the power in the battery pack becomes low the DC IN Battery indicator flashes amber to i...

Page 63: ...battery charging time might become longer Charging notice The battery might not begin charging immediately under the following conditions The battery is extremely hot or cold if the battery is extremely hot it might not charge at all To ensure the battery charges to its full capacity charge it at room temperature of between 5 C to 35 C 41 F to 95 F The battery is nearly completely discharged In th...

Page 64: ...operate for as long as a new battery even when both are fully charged Maximizing battery operating time The usefulness of a battery depends on how long it can supply power on a single charge while how long the charge lasts in a battery depends on Processor speed Screen brightness Internal storage drive power off period How often and for how long you use the internal storage drive and external disk...

Page 65: ...me other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to one of the Thunderbolt 3 USB Type C ports on the computer and to a wall outlet that is supplying power The DC IN Battery indicator glows amber to indicate that the battery pack is being charged However if DC IN Battery indicator does not glow this indicates that power is not being supplied Check the conne...

Page 66: ...ormat New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting a memory media card Memory media cards are sold already formatted in conformity to specific standards If you reformat a memory card be sure to reformat it with a device such as digital camera or digital audio player that uses the m...

Page 67: ...ollowing 1 Turn the memory media so that the contacts metal areas face down 2 Insert the memory media into the memory media slot on your computer 3 Press the memory media gently until it clicks into place Figure 4 6 Inserting memory media 1 2 1 Memory media slot 2 Memory media Make sure that the memory media is oriented properly before you insert it If you insert the media in wrong direction you m...

Page 68: ... Card A Smart Card is a credit card sized plastic card An extremely thin integrated circuit IC chip is embedded into the card on which information can be recorded These cards can be used for a wide variety of applications including telephone related and electronic monetary payments This section contains information on the proper use of the Smart Card slot and it is strongly recommended that you re...

Page 69: ...r and or damage to the Smart Card 3 After inserting the Smart Card you should refer to its documentation and also check the configuration in Windows to ensure that it is correct Wireless WAN device Some models are equipped with the Wireless WAN device This device enables a high speed connection to the Internet corporate intranet and your email while you are away from the office Installing a SIM ca...

Page 70: ...sure the Power indicator is off 2 To pop the SIM card tray partially open insert a slender object about 10mm diameter 0 8mm such as a straightened paper clip into the eject hole Gently pull to open the SIM card tray 3 Remove the SIM card from the SIM card tray 4 Insert the SIM card tray back into the SIM card slot GPS Function If your computer includes Wireless WAN device it may include GPS Global...

Page 71: ...isions can be connected via the HDMI out port As the port operation of all external monitors have not been confirmed some display devices might not function properly To connect an HDMI compatible display device do the following To connect a device to the HDMI out port you must purchase a suitable HDMI cable 1 Plug one end of the HDMI cable into the HDMI in port of the HDMI display device 2 Turn th...

Page 72: ...er capabilities can be enhanced by connecting external devices such as RGB monitor to the Thunderbolt 3 USB Type C port via USB Type C adapters You can also charge your computer by connecting the AC adaptor via the USB Type C adapter Depending on the model you purchased one of the following USB Type C adapters might be provided Always use the TOSHIBA USB Type C adapter that is included with your c...

Page 73: ...ata transmission is not supported by this port USB C to VGA Adapter This adapter provides USB Type C port Power Delivery Charging and RGB monitor port 2 1 1 RGB monitor port 2 USB Type C port Power Delivery Charging The output resolution of RGB monitor port on this adapter is up to 1920x1200 60Hz The USB Type C port Power Delivery Charging on this adapter is used for connecting AC adaptor only USB...

Page 74: ...Delivery Charging 3 HDMI out port The output resolution of HDMI out port on this adapter is up to 3840x2160 30Hz and output resolution of RGB monitor port on this adapter is up to 1920x1200 60Hz Do not use the HDMI out port and RGB monitor port simultaneously The USB Type C port Power Delivery Charging on this adapter is used for connecting an AC adaptor only USB data transmission is not supported...

Page 75: ...ivery Charging on this adapter is used for connecting an AC adaptor only USB data transmission is not supported by this port USB Type C port The USB Type C adapter provides you with a USB Type C port which enables you to connect the AC adaptor when you want to charge the battery or operate from AC power 1 Connect the power cord to the AC adaptor 2 Connect the DC output plug of the AC adaptor to th...

Page 76: ... connect an external analog monitor do the following 1 Connect the USB Type C adapter to one of the Thunderbolt 3 USB Type C ports on your computer 2 Plug one end of the RGB cable into the RGB port of the external RGB monitor 3 Turn the external monitor s power on 4 Plug the other end of the RGB cable to the RGB monitor port on the USB Type C adapter There are no fastening screws for an external m...

Page 77: ... 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T This section describes how to connect disconnect to a LAN The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor connected while using this feature Wake up on LAN is only supported under sleep mode or hibernation mode...

Page 78: ...AC adaptor must remain connected during LAN use If you disconnect the AC Adaptor while the computer is accessing a LAN the system might hang up Do not connect any other cable to the LAN jack except the LAN cable Otherwise malfunctions or damage might occur Do not connect any power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfunctions or damage might occur 1 Con...

Page 79: ...s and click Devices Bluetooth other devices Add Bluetooth or other device 2 Click Wireless display or dock Your computer starts searching for the wireless display device 3 After the wireless display device is searched follow the on screen instructions to finish connection After the connection is established the name of the wireless display device appears under Projectors To disconnect the Wireless...

Page 80: ...y the adaptor with you always USB Type C Adapters You can purchase different types of USB Type C adapters as accessories from TOSHIBA Please contact your reseller or TOSHIBA dealer regarding which type is available in your region Toshiba Thunderbolt 3 Dock Toshiba Thunderbolt 3 Dock is the docking station that enables you to connect your computer peripherals through one Thunderbolt 3 USB Type C ca...

Page 81: ...ate move the Microphone Boost slider to a higher level Audio Enhancements To apply the sound effects for your current speaker do the following 1 Click Start Windows System Control Panel Hardware and Sound Sound 2 Select Speakers and click Properties 3 On the Enhancements tab select the sound effects you would like and click Apply DTS Studio Sound DTS Studio Sound is a premium audio enhancement sui...

Page 82: ...efault device click the Set Default Device button under the chosen device tab Information Click the Information button to view hardware information software information and language setting Power Management The audio controller in your computer can be turned off when the audio function is not used To adjust the configuration of audio power management click the Power Management button When audio po...

Page 83: ... settings are configured via the Display dialog To open the Display dialog click Start Settings System Display If you are running some applications for example a 3D application or video playback you might see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is displayed properly User s Manual 4 31 ...

Page 84: ...perating system To run TOSHIBA Settings click Start TOSHIBA Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC version or change certain settings back to their default values eco Utility Allows you to manage the power consumption of your computer USB Charge Allows you to manage USB Charge features Keyboard Allows y...

Page 85: ... not be extended properly To access this utility click Start TOSHIBA Settings eco Utility For details on eco Utility click Please click here for more information before you use eco Utility in this tab to see the help file USB Charge Your computer can supply USB Bus power DC5V to the USB port The port with the icon supports the following feature USB Sleep and Charge System ON CDP Charge USB Sleep a...

Page 86: ...arge function is enabled the USB Wakeup function might not work for compatible ports In that case if there is a USB port that does not have the Sleep and Charge function attach the mouse or keyboard to it If all USB ports have the Sleep and Charge function change to disable Sleep and Charge function The USB Wakeup function now works but the Sleep and Charge function is disabled Metal paper clips o...

Page 87: ...d your computer can supply USB bus power DC5V 1 5A to the compatible ports while the computer is turned on To set System ON CDP Charge Mode click Start TOSHIBA Settings USB Charge Enabled Rapid USB battery charge at maximum 1 5A while PC is powered On Disabled Conventional USB battery charge while PC is powered On The System ON CDP Charge Mode might not work with certain external devices even if t...

Page 88: ...box appears asking whether you want to save it to other media If you forget the password you can open the password file on another computer Be sure to keep the media in a safe place When entering the character string to register the password enter from the keyboard character by character and do not enter as ASCII code or copy and paste the character string In addition ensure that the registered pa...

Page 89: ... The password is necessary if the computer was shut down in Hibernation mode or boot mode It is not needed in Sleep mode or Restart To enter a password manually do the following 1 Turn on the power as described in the Getting Started section The following message appears in the screen Password At this point the function keys do not work They will function after you enter the password 2 Enter the P...

Page 90: ...vice Station The following tabs might be provided Home Allows you to view current system power consumption and temperature of your computer Software Updates Allows you to check available software updates and perform necessary operations Alerts Allows you to check available alerts Diagnostic Tools Allows you to perform tests which will help check the performance of your computer Troubleshooting All...

Page 91: ...ick Troubleshoot TOSHIBA Maintenance Utility If you select the deletion method and continue with the operation you will lose all data including the operating system and recovery partition on the internal storage drives Make sure that you have already created recovery media if you want to use the computer after erasing your hard disk drive s Special features The following features are either unique...

Page 92: ...ter off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery power is exhausted to the point that computer operation cannot be continued the system automatically enters Hibernation Mode and shuts itself down This can be specified in the Power Options Sleep Mode If you ...

Page 93: ...ed with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if necessary lowering the processor speed or by lowering the processor speed first then if necessary turning on the fan Both of these fun...

Page 94: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Page 95: ...racters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you ...

Page 96: ...15 seconds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simul...

Page 97: ... instead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems might occur in the foll...

Page 98: ...ons section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton clo...

Page 99: ...y the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Check the Power saver option under Create a power plan in the Power Options Real Time Clock Problem Procedure The BIOS setting and system date time are lost The lasting time of the Real Time Clock RTC has run out You must set the date and time in the TO...

Page 100: ... dealer Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Refer to your software documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the k...

Page 101: ...ange Boot Order within the TOSHIBA Setup Utility Slow performance The files on the internal storage drive might be fragmented In this instance you should run the disk defragmentation utility to check the condition of your files and the internal storage drive Refer to the operating system s documentation or online Help File for further information on operating and using the Defragmentation utility ...

Page 102: ...ter waiting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this utility click Start Windows System Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The mouse pointe...

Page 103: ...Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The mouse pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Start Windows System Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Pointer Options...

Page 104: ...that 7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the information in this section also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a fr...

Page 105: ... following methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function cannot be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery discharges d...

Page 106: ...or decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you might be experiencing feedback from either the internal microphone or...

Page 107: ...do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor might not display when turned on again If this occurs press the function key to reset ...

Page 108: ...blems persist contact your LAN administrator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer The built in Bluetooth hardware cannot operate simultaneously wi...

Page 109: ...n supplied with your software and or peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current ...

Page 110: ...227 d x 16 4 h millimeters Approximately 332 w x 228 9 d x 16 9 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating...

Page 111: ...VT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug c...

Page 112: ...t Approved by the appropriate agency Canada CSA approved China CCC approved State of Israel SII approved Africa Approved by the appropriate agency Switzerland Approved by the appropriate agency Italy Approved by the appropriate agency Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems Direct Sequence Spread Spectrum DSSS Orth...

Page 113: ... even lose your network connection If you experience any such problem immediately turn off either one of your Bluetooth or Wireless LAN If you have any questions about using Wireless LAN or Bluetooth Module visit http www pc support global toshiba com In Europe visit http www toshiba europe com computers tnt bluetooth htm Wireless devices and your health Wireless products like other radio devices ...

Page 114: ...cal device operation possibly resulting in serious injury Follow the instruction for your medical device when using any wireless functionality Always turn off wireless functionality if the computer is near automatic control equipment or appliances such as automatic doors or fire detectors Radio waves can cause malfunction of such equipment possibly resulting in serious injury It might not be possi...

Page 115: ... transmit range might travel larger distances The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high density materials Range is also impacted due to obstacles in the signal path of the radio that might either absorb or reflect the radio signal Radio Frequency Interference Requirements This device is restricted to indoor use due to its ope...

Page 116: ... most countries in the world Radio links You can easily establish links between two or more devices with these links being maintained even if the devices are not within a line of sight of each other Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer s instructions as described in the user documentation that comes with the product ...

Page 117: ... with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and resources accounting systems Permitted to use SRD for other purposes for outdoor applications only when the installation height is not exceeding 10m above the ground surface 3 Maximum 100mW 20dBm EI...

Page 118: ...ecurity systems 3 Maximum EIRP density is 10mW MHz Maximum 100mW 20dBm EIRP Indoor applications is permitted to use Ukraine Limited implementation EIRP 100mW 20dBm with built in antenna s maximum gain is 6dBi Restrictions for Use of 5725 5875MHz Frequencies in Europe Russian Federation Limited implementation When duty cycle is 0 1 or using LBT Listen Before Talk technology Antenna height should no...

Page 119: ...ransmit power tolerances LTE frequency band support Band 1 2100 MHz Tx 1 920 1 980 MHz 23 dBm 1 dB Rx 2 110 2 170 MHz Band 3 1800 MHz Tx 1 710 1 785 MHz 23 dBm 1 dB Rx 1 805 1 880 MHz Band 7 2600 MHz Tx 2 500 2 570 MHz 22 dBm 1 dB Rx 2 620 2 690 MHz Band 8 900 MHz Tx 880 915 MHz 23 dBm 1 dB Rx 925 960 MHz Band 20 800 MHz Tx 832 862 MHz 23 dBm 1 dB Rx 791 821 MHz WCDMA frequency band support Band 1...

Page 120: ...e Les dispositifs fonctionnant dans la bande 5 15 5 25GHz sont réservés uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité po...

Page 121: ... LAN devices Taiwan Article 12 Without permission granted by the NCC any company enterprise or user is not allowed to change frequency enhance transmitting power or alter original characteristic as well as performance to an approved low power radio frequency devices Article 14 The low power radio frequency devices shall not influence aircraft security and interfere legal communications If found th...

Page 122: ...nterfere with any of the equipment listed above 2 If this equipment causes RF interference to other radio stations promptly change the frequency being used change the location of use or turn off the source of emissions 3 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations 2 Indication for Wireless LAN The indication s...

Page 123: ...o station stipulated in the Telecommunications Business Law of Japan Intel Dual Band Wireless AC 8265 The Name of the radio equipment 8265NGW DSP Research Inc Approval Number D160055003 The following restrictions apply Do not disassemble or modify the device Do not install the embedded wireless module into other device Information about Intel AMT Your computer might support Intel Active Management...

Page 124: ...ive and or proprietary information data loss HDD SSD erasure or file overwritten First you must do the following in the BIOS setup utility 1 Turn on the computer while pressing the F2 key 2 On the BIOS setup utility screen change AMT Setup Prompt to Enabled 3 Press the F10 key and press Y key to save the settings When the computer restarts the message Press CTRL P to enter the MEBx Setup Menu appe...

Page 125: ...on the US keyboard layout The following table shows examples of the special characters in US keyboard layout Special character you want to input Corresponding number key SHIFT key a number key 1 2 3 4 5 6 7 8 9 0 3 Select Intel R AMT Configuration and press the Enter key 4 Select Manageability Features Selection and press the Enter key 5 Select Disabled and press the Enter key 6 Press the Y key an...

Page 126: ...lt with your system administrator about details AMT function cannot be operated using a USB LAN adaptor The useable system memory for models equipped with the AMT function is 16 64 MB less than that of models not equipped with the AMT function The amount of the difference depends on the amount of memory installed Notes for system administrators Intel AMT is enabled by default in the Management Eng...

Page 127: ...eed network connections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 86 F or 25 C 77 F at high altitude all temperature refere...

Page 128: ... configurations tested by TOSHIBA at the time of publication Recharge time varies depending on usage Battery might not charge while computer is consuming full power After going through many charge and discharge cycles the battery loses its ability to perform at maximum capacity and needs to be replaced This is a normal phenomenon for all batteries To purchase a new battery pack see the accessories...

Page 129: ... LAN and the distance over which wireless LAN can reach might vary depending on surrounding electromagnetic environment obstacles access point design and configuration and client design and software hardware configurations The actual transmission speed is lower than the theoretical maximum speed Copy Protection Applicable copy protection standards included in certain media may prevent or limit rec...

Page 130: ...screen 3 9 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 14 H Hard disk drive automatic power off 5 8 K Keyboard function keys 4 6 Function keys F1 F12 4 6 problems 6 7 Windows special keys 4 7 L LAN cable types 4 25 connecting 4 26 LAN jack 4 25 M Media care Card care 4 14 memory media card inserting 4 15 removing 4 16 Memory media...

Page 131: ...l monitor 6 13 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 13 TOSHIBA support 6 16 Touch Pad 6 9 USB device 6 11 USB mouse 6 10 R Recovery hard disk drive 2 15 Recovery Media 2 14 S SD SDHC SDXC Card formatting 4 14 Security lock 4 27 SIM Card installing 4 17 removing...

Page 132: ...W Web Camera 3 8 Wireless communication 7 5 User s Manual Index 3 ...

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