Toshiba SureMark 4610 User Manual Download

Page: 1 / 118

Toshiba Global Commerce Solutions
SureMark 4610 Printers

Hardware Service Guide - Model 1NF

G362-0578-01

Summary of Contents for SureMark 4610

Page 1: ...Toshiba Global Commerce Solutions SureMark 4610 Printers Hardware Service Guide Model 1NF G362 0578 01 ...

Page 2: ... page 87 September 2013 This edition applies to Toshiba SureMark Printer Model 1NF single station printer If you send information to Toshiba Global Commerce Solutions Toshiba you grant Toshiba a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you Copyright Toshiba Global Commerce Solutions Inc 2013 Copyr...

Page 3: ...rface 9 4690 OS 9 Hardware requirements 9 Chapter 2 Product specifications 11 Physical dimensions 11 Temperature and humidity limits 12 Connector and port pin assignments 12 DC power connector 12 12 V Powered USB Display 12 24 V Powered USB Printer to Host 12 RS 232 host and audit ports 13 Cash drawer 14 Printing width speed and acoustics 14 Bar codes 15 Resident code pages 15 Chapter 3 Adjusting ...

Page 4: ...or 49 Installing the paper motion sensor 50 Removing the thermal printhead 51 Installing the thermal printhead 52 Removing the thermal printhead flat cable 53 Installing the thermal printhead flat cable 53 Removing the logic card 54 Installing the logic card 56 Removing the cutter motor and paper door assembly 58 Installing the cutter motor and paper door assembly 60 Removing the rollers 62 Instal...

Page 5: ...cs and Information Technology Industries Association JEITA statement 90 Korean communications statement 90 Russian Electromagnetic Interference EMI Class A statement 91 People s Republic of China Class A electronic emission Statement 91 Taiwan Class A compliance statement 91 European Community EC Mark of Conformity Statement 92 Electrostatic Discharge ESD 92 Japanese Electrical Appliance and Mater...

Page 6: ...vi SureMark Hardware Service ...

Page 7: ...r cover 41 18 Removing the paper door cover 42 19 Installing the paper door cover 43 20 Main cover tab 44 21 Removing the security bar 45 22 Remove ground plate 47 23 Remove the bottom fiscal base from the printer 48 24 Paper motion sensor 50 25 Paper door release lever 51 26 Paper door release lever 52 27 Removing and installing the thermal printhead flat cable 53 28 Removing the interface card 5...

Page 8: ...viii SureMark Hardware Service ...

Page 9: ...nts 12 8 RS 232 pin assignments 13 9 Cash drawer connector pin assignments 14 10 Station characteristics 14 11 Sound characteristics 14 12 Troubleshooting 22 13 Summary of the off line test menu items 25 14 MCT load command settings for low paper and critically low paper amounts 25 15 Electronic Journal Security and Sealing Information 77 16 Power cord part numbers 85 17 Cable part numbers 86 Copy...

Page 10: ...x SureMark Hardware Service ...

Page 11: ...eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet An...

Page 12: ...Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten xii SureMark Hardware Service ...

Page 13: ... 1 On the right side of the web page under popular links select Publications 2 Click on the publication related to your product The following SureMark single station printer documentation is provided on the Toshiba support site v SureMark Printers User s Guide Model 1NF G362 0577 v SureMark Printers Fonts and Logos Utility Diskette v SureMark Printers Firmware Update Diskettes v 4693 Point of Sale...

Page 14: ...xiv SureMark Hardware Service ...

Page 15: ...before the instruction or situation in which damage could occur CAUTION These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation DANGER These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed jus...

Page 16: ...xvi SureMark Hardware Service ...

Page 17: ... changes September 2013 v Updates for transition to Toshiba v Remove countries not yet homologated v Add new FRU P Ns for Turkey v Update cables FRU P Ns Copyright Toshiba Global Commerce Solutions Inc 2013 xvii ...

Page 18: ...xviii SureMark Hardware Service ...

Page 19: ...4610 fiscal ready printer and country specific fiscal information can be found in Appendix A 1NF fiscal ready printer on page 69 and Appendix B Country specific information on page 77 For information about the terms of the warranty and getting service and assistance see the Warranty information on page 5 Note The illustrations in this document might differ slightly from your hardware Calling for s...

Page 20: ...he front right edge of the main cover Note You can find the fiscal serial number and other country specific identification information on a label on the Fiscal logic assembly see fiscal label on page 3 for information A Figure 1 Location of the printer information label with machine type model number and serial number 2 SureMark Hardware Service ...

Page 21: ... label You can find the fiscal serial number and other country specific identification information on the fiscal label A Figure 2 on the fiscal logic assembly A Figure 2 fiscal label Chapter 1 Introduction 3 ...

Page 22: ...d power option Powered USB 24 V powered USB connection using the Toshiba supplied cable Fiscal v Electronic journal 2 GB electronic journal card minimum v Secure Fiscal enclosure with epoxied Fiscal memory v Allows control of 2 x 20 character displays if required by country fiscal regulations v Audit port DB 9 v Country specific fiscal compliance v Base for Toshiba business partner fiscal solution...

Page 23: ...iscal logic assembly provides communication with the SureMark Model 1NF single station printers system unit and other devices This section provides information about the fiscal logic assembly and fiscal ready logic assembly Fiscal logic assembly The fiscal logic assembly consists of a tray optional keylock covers fiscal screw connectors and ports This section provides an illustration and text desc...

Page 24: ...ommunications port C Figure 3 is an optional method of communicating between the POS system and the printer 24 V USB communications port This 24 V USB communications port D Figure 3 is used to communicate with the printer and provide power to the printer 12 V USB display port This 12 V USB display port E Figure 3 is used to provide power and communicate with the display Cash drawer The cash drawer...

Page 25: ...ntry specific option Fiscal tray cover The fiscal tray cover K Figure 3 on page 6 is secured in place with four screws and provides an extra layer of fiscal security by providing an additional protection against tampering or disabling the fiscal logic card Service jumper This jumper is used in the fiscalization operation Table 3 Communication interface rate and power source Device Description Powe...

Page 26: ...he Toshiba support site RS 232 interface The RS 232 interface is supported on systems with the following operating systems v Windows POSReady XP UPOS 1 13 JavaPOS via Direct IO OPOS via Direct IO A Figure 4 Power reset switch location 8 SureMark Hardware Service ...

Page 27: ...JavaPOS via Direct IO v 4690OS V6R2 with JavaPOS 1 4 4690 OS Supported on V6R2 Hardware requirements SureMark printers work with the following systems v PC or other store controller with an RS 232 or USB port v SurePOS 700 Series systems v SurePOS 500 Series systems v SurePOS 300 Series systems v SurePOS 100 Series systems v Toshiba Self Checkout solution Chapter 1 Introduction 9 ...

Page 28: ...10 SureMark Hardware Service ...

Page 29: ...mensions Table 4 Summary of dimensions Width 145 mm 5 71 in footprint Height Cover closed 196 mm 7 72 in Cover open 297 mm 11 69 in Depth 177 mm 6 97 in Weight Fiscal 2 5 kg 5 51 lb Fiscal Ready 1 7 kg 3 75 lb 145 mm 5 71 in 177 mm 6 97 in 196 mm 7 72 in Figure 5 SureMark 4610 Model 1NF dimensions Copyright Toshiba Global Commerce Solutions Inc 2013 11 ...

Page 30: ... pin assignments for the external connectors DC power connector Table 5 Power supply pin assignments Pin Signal 1 24 V dc 2 Not connected 3 Ground 12 V Powered USB Display Table 6 Powered USB pin assignments Pin Signal 1 Vbus 5 V dc 2 Minus data 3 Plus data 4 Ground Vbus 5 Ground 12 V dc 6 12 V dc 7 12 V dc 8 Ground 12 V dc 24 V Powered USB Printer to Host Table 7 Powered USB 2 X 4 connector pin a...

Page 31: ... assignments continued Pin Signal 10 Ground Frame 11 Ground Frame 12 Ground Frame RS 232 host and audit ports Table 8 RS 232 pin assignments Pin Signal 1 DCD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI Chapter 2 Product specifications 13 ...

Page 32: ...hroughput when printing higher densities or continuous no pause paper feeding This might affect overall throughput Optimize print density to maximum throughput The reduced print speed is based on the number of print dots that are turned on for a given print line which is defined as dot utilization Dot utilization typically is low for normal character printing and up to 100 for full black line prin...

Page 33: ...ages that are resident in the printer The fiscal firmware selects the resident code page required in each country v 437 US v 858 International v 860 Portuguese v 863 Canadian French v 865 Norwegian v 869 Greek v 857 Turkish v 864 Arabic v 867 Hebrew Israel v 852 Hungarian Polish Czech Romanian Slovak Slovenian Croatian v 848 Ukrainian v 866 Russian Cyrillic v 872 Bulgarian Serbian v 775 Lithuanian...

Page 34: ...16 SureMark Hardware Service ...

Page 35: ...ad paper 3 Place the paper roll into the paper roll bucket as shown on the diagram The leading edge of the paper should come from the bottom of the roll as shown in the diagram Note The thermal printhead will not print on paper with glue on it If the new paper roll was sealed by glue tear off the 6 to 8 inches of paper with glue on it before loading it 4 Close the paper cover 5 Press the customer ...

Page 36: ...s printed on the front or back of the paper is not covered by Toshiba specifications Some inks and printing processes work acceptably but others do not Printer problems that are caused by supplies that do not meet Toshiba specifications might result in a billable service call regardless of the existence of a service contract A list of supported paper and suppliers are available from the Toshiba su...

Page 37: ...ver print quality deteriorates 1 Open the paper cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the printhead several times on its print line and on the surrounding area 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal printhead run the Thermal Printhead Health Test If print quality still does not improve call for serv...

Page 38: ...20 SureMark Hardware Service ...

Page 39: ...ter POST 1 The printer receives power through the fiscal logic and performs its POST 2 Check the status of the printer ready indicator v Printer ready indicator ON The printer POST completed successfully v Printer ready indicator OFF or blinking The printer POST failed 3 If the Printer POST fails see Troubleshooting 4 If the Printer POST is successful note the results of the fiscal logic POST Fisc...

Page 40: ...Check the fiscal logic card 4 beeps v Fiscal logic OK but cannot communicate with the printer v Check the printer logic card v Check the flex circuit connecting the printer logic and fiscal logic v The least likely indication is a problem with the power section of the fiscal logic Printer ready indicator is on green None Check the fiscal logic card and fiscal program memory Power will generally be...

Page 41: ...t the paper is not feeding upside down See paperload for information v Clean the printhead See clean for information Notes 1 If problems persist reset the printer and run the POST again by unplugging and plugging the printer 2 Record all symptoms before calling for service 3 If you receive software error messages refer to the software manual of the application 4 The 4610 SureMark Fiscal printer re...

Page 42: ...ine test menus on page 25 for information about the sub menus and tests available in the off line test mode A Figure 6 Off line tests activation Off line Selection started To select a sub menu or test FIRST press the paper feed button the indicated number of times THEN press again and hold button down at least 1 second to confirm selection Sub menus Presses Thermal Receipt test 1 Enable Fiscal Tes...

Page 43: ...paper that remains on the roll and at which time the low paper and the critically low paper status is sent The default setting for low paper status is 5 meters or 5000 mm remaining on the roll and critically low status is 1 meter or 1000 mm remaining on the roll You must calibrate the printer to accurately recognize the thickness of the paper supply which you can do with an off line test or by a c...

Page 44: ... the printer when it sends the critically low paper status Default is 1 meter 1000 or 0X 03E8 number is stored as mm LowPaperCalibrationConstant 40 X 28 The high order bit to this variable is set after this printer has calibrated the low paper amount The lower order bits are the number of mm that the printer feeds after it detects the sensor change until the paper is out 26 SureMark Hardware Servi...

Page 45: ...icity can damage the server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges o...

Page 46: ...l seal Consult local procedures To remove the fiscal tray from the printer complete the following steps 1 Disconnect all power and signal cables from the printer 2 Remove the printer from its mount then place the printer upright on a flat smooth surface with the fiscal screw facing you 3 Remove the seal from the fiscal screw A Figure 8 on page 29 then use a screwdriver to remove the fiscal screw F...

Page 47: ...or information on how to install a fiscal tray in a fiscal ready printer with a Toshiba business partners fiscal solution installed see the documentation provided by the Toshiba business partner To install the fiscal tray complete the following steps 1 Orient the printer so that the opening for the fiscal tray is facing you 2 Align the rails on the fiscal tray with the slots in the printers cover ...

Page 48: ...ng the seal as well as the type of seal used is country specific See the information provided by the fiscal authority in your country for details about the type of seal and how to install it 5 Mount the printer and attach all power and signal cables Removing and replacing FRUs 30 SureMark Hardware Service ...

Page 49: ...ogic tray and should not be confused with the logic card that is installed on the printer unit under the main cover Note It is not necessary to remove the program memory from the logic card to complete the steps It is necessary to remove the screw that secures the program memory To remove the fiscal logic card complete the following steps 1 Place the fiscal tray on a clean flat static protective s...

Page 50: ...y lifting it straight up and off the tray The fiscal memory is epoxied to the inside of the cover and also connects to the fiscal logic card The fiscal memory prevents the cover from being easily removed A Figure 9 Removing the fiscal tray cover Removing and replacing FRUs 32 SureMark Hardware Service ...

Page 51: ...ssembly C see Removing the electronic journal slot on page 37 and Removing the electronic journal slot assembly on page 37 for information A B C D E Figure 10 Remove the fiscal card Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 33 ...

Page 52: ...ic card This section provides the information needed to install the fiscal logic card A Figure 11 in the fiscal tray provided by Toshiba If your fiscal solution is provided by a Toshiba business partner see the documentation provided by the Toshiba business partner for information Attention The fiscal logic card is a static sensitive device ensure that all static precautions are taken before insta...

Page 53: ...through the holes 9 Align the mounting holes on the fiscal logic card with the mounting holes on the tray and install the three standoffs The standoffs are installed in the two mounting holes near the rear edge of the logic card and the mounting hole directly behind the stacked RS 232 connectors 10 Install the I O probe shield a Align the holes in the I O shield with the component parts on the log...

Page 54: ...al card is right side up and attempt to insert it in the slot again If the problem persists inspect the card slot for obstructions and call for service if necessary The fiscal tray and logic card are now ready to be installed in the printer see Installing the fiscal tray on page 29 for information Removing and replacing FRUs 36 SureMark Hardware Service ...

Page 55: ...mbly from its mount on the logic card See Figure 13 for more information To remove the electronic journal slot assembly complete the following steps 1 Remove the fiscal tray from the printer 2 Remove the program memory B Figure 10 on page 33 see Removing the program memory assembly on page 40 for information 3 Push the slot assembly support A Figure 13 toward the front of the logic tray To push on...

Page 56: ...The fiscal memory is epoxied to the inside of the cover and also connects to the fiscal logic card preventing the cover from being easily removed 3 Press out on the two rentention tabs C on the electronic journal slot assembly B and lift the edge of the card A Figure 14 then rotate the card up and out of the mounting bracket Installing the electronic journal slot This section provides information ...

Page 57: ...ctronic journal slot card with the connector on the logic card 4 If necessary install the fiscal logic card in the tray see Removing the fiscal logic card on page 31 for information 5 Install the fiscal tray in the printer see Installing the fiscal tray on page 29 for information Installing the electronic journal slot card The logic card does not have to be removed from the tray to install the ele...

Page 58: ... by lifting it straight up and off the tray The fiscal memory is epoxied to the inside of the cover and also connects to the fiscal logic card preventing the cover from being easily removed 3 Remove the mounting screw A Figure 16 and lift the program memory assembly B Figure 16 up and off the fiscal logic card Note It may be necessary to push the edge of the I O probe shield D slightly forward whe...

Page 59: ...he connector on the logic card 4 Place the program memory assembly onto the logic card ensuring the pins are seated in the connector and release the I O probe shield 5 Use a screw A Figure 16 on page 40 to secure the assembly to the fiscal logic card Removing the paper door cover This section provides the information needed to remove the paper door cover from a fiscal or fiscal ready printer To re...

Page 60: ...ention tabs outward slide the paper door cover toward the front of the printer until it stops then lift the paper door cover off of the paper door Installing the paper door cover This section provides the information needed to install the paper door cover in a fiscal or fiscal ready printer A Figure 18 Removing the paper door cover Removing and replacing FRUs 42 SureMark Hardware Service ...

Page 61: ...e paper door The slots are located just in front of a large retention clip F Figure 19 on the paper door 3 Insert the tabs into the slots The customer receipt button and light pipes B Figure 19 will also pass through an opening on the right side 4 Once the cover is flush to the top of the paper door slide the paper door cover backward until it snaps into position 5 Close the paper door E F B C D A...

Page 62: ...right and you will have to locate the tab by feel The following illustration shows the printer without the fiscal base in place for clarity To remove the main cover complete the following steps 1 Remove the paper door cover see Removing the paper door cover on page 41 2 Press the paper door assembly down until it closes and latches You will hear a click when the paper door is closed A Figure 20 Ma...

Page 63: ...ab A Figure 18 on page 42 above 6 Turn the printer over with the paper door assembly facing up 7 From the rear of the printer place a fingertip against the inside wall of the cover 8 Slide your fingertip up the inside of the cover until you come in contact with the release tab The release tab will be touching your fingernail Note You might hear a click when you place your fingertip between the cov...

Page 64: ...osition with the paper door cover removed 2 Slide the main cover down over the unit until the main cover release tab snaps into place Note You might have to rock the main cover back and forth slightly to get it onto the unit 3 Orient the printer so that it is upside down on the work surface and install the fiscal security bar a Orient the security bar so the tab on the bar is aligned with the slot...

Page 65: ... the cover if it is broken and in need of replacement 1 Remove the fiscal tray from the printer see Removing the fiscal tray on page 28 for information 2 Remove the top and main covers see Removing the paper door cover on page 41 and Removing the main cover on page 44 for information 3 Remove the two screws A Figure 22 securing the ground plate in place then remove the ground plate from the printe...

Page 66: ... section provided information on how to install the fiscal base on a fiscal printer For information on how to remove the fiscal base from a fiscal ready printer see Fiscal base on page 69 in Appendix A 1NF fiscal ready printer on page 69 To install the fiscal base on a fiscal printer complete the following steps 1 Place the frame of the printer on to the fiscal base 2 Insert the two screws through...

Page 67: ...rinter 5 Turn the printer over and install the paper door and main cover see Installing the paper door cover on page 42 and Installing the main cover on page 46 for information 6 Install the fiscal tray see Installing the fiscal tray on page 29 for information Removing the paper motion sensor This section provides the information needed to remove the paper motion sensor from a fiscal or fiscal rea...

Page 68: ...e precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 27 To install the paper motion sensor complete the following steps 1 Orient the paper motion sensor B Figure 24 so the sensor is visible 2 Position one of the paper motion sensor tabs A Figure 24 as close as possible to a mounting hole 3 Rotate the opposite e...

Page 69: ... the logic card on page 54 for information on how to remove the logic card 2 Remove both the paper door and main covers see Removing the paper door cover on page 41 and Removing the main cover on page 44 for instructions 3 Press the paper door release lever A Figure 25 to put the paper door in the open position 4 Set the unit on its back A Figure 25 Paper door release lever Removing and replacing ...

Page 70: ...or information 2 Orient the printer so the front of the unit is facing you 3 Hold the printhead with the two black bars or print surface facing away from you then connect the flat cable to the printhead Note Ensure the contacts on the flat cable are facing toward you If they are not then remove and install the cable see Removing the thermal printhead flat cable on page 53 and Installing the therma...

Page 71: ...al printhead see Removing the thermal printhead on page 51 4 Remove the cable A Figure 27 from the printer Note Be sure to note the orientation of the flat cable paying close attention to the blue stripe and orientation of the contacts B Figure 27 on each end of the cable Installing the thermal printhead flat cable This section provides the information needed to install the thermal printhead flat ...

Page 72: ...al ready printer Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 27 To remove the thermal printhead flat cable complete the following step 1 Remove the fiscal tray see Removing the fiscal tray on page 28 for information on how to remove the fiscal tray ...

Page 73: ...e 29 on page 56 facing you then press upward on the logic card B Figure 29 on page 56 release tab and rotate the top of the logic card away from the printer unit A Figure 28 Removing the interface card Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 55 ...

Page 74: ...ut handling these devices see Handling static sensitive devices on page 27 and set the logic card aside for future use Otherwise discard the logic card and see Installing the logic card for information on how to install the new logic card Installing the logic card This section provides the information needed to install the logic card in the a fiscal or fiscal ready printer A B Figure 29 Removing t...

Page 75: ... Figure 30 v Thermal print head flat cable B in Figure 30 v Low paper motor C in Figure 30 v Paper transport motor D in Figure 30 v Paper cutter motor F in Figure 30 4 Place the interface connector through the opening in the bottom of the printer and set the bottom edge of the card on the printers ledge 5 Rotate the top of the card toward the printer until is clicks into place 6 Connect the logic ...

Page 76: ...nformation needed to remove the cutter door and paper door assembly from a fiscal or fiscal ready printer To remove the cutter motor and paper door assembly complete the following steps Note Do not disconnect any cables other than the cutter motor and paper door assembly cable from the logic card 1 Remove the fiscal tray see Removing the fiscal tray on page 28 for information on how to remove the ...

Page 77: ...in Figure 33 on page 60 from the mounting slot b Rotate the spring until short leg of the spring is no longer in contact with the paper door then remove the spring from the post A Figure 32 Cutter motor screws Removing and replacing FRUs Chapter 5 Removing and replacing FRUs 59 ...

Page 78: ...e following steps 1 Position the door assembly over the posts then align the hinges on the door assembly with the posts on the unit 2 Set the door assembly on to the posts and hold it in the fully open position 3 Align the drag strip with the retention bracket on the side of the unit 4 Close the door assembly slightly while inserting the drag strip into the retention bracket You will hear the drag...

Page 79: ...the motor with the holes in mounting bracket b Install the mounting screws and secure the cutter motor 7 Route the wires from the cutter motor and paper door assembly around the right side of the printer unit frame 8 Connect the cable to the logic card then install the logic card see Installing the logic card on page 56 for information on how to install the logic card 9 Install the main and paper ...

Page 80: ...teps 5a on page 59 through 5e on page 60 of Removing the cutter motor and paper door assembly on page 58 for information on how to remove the lift springs and paper door assembly Note You do not need to remove the cutter motor or disconnect its cable from the logic card 3 Remove the topmost roller by pushing apart the paper door assembly posts A in Figure 34 and pulling it out of its holes 4 Remov...

Page 81: ...s frame c Bend the left side of the roller slightly and insert it into the mounting hole d Repeat steps 2a through 2c for each of the remaining rollers 3 Install the upper roller A in Figure 35 a Align one end of the roller with a mounting hole b Push the two sides of the frame apart and insert the opposite end of the roller into the mounting hole 4 Install both the paper door and main covers see ...

Page 82: ... on how to remove the logic card 4 Remove the low paper sensor cable from under the paper basket then remove the cable from the cable guides on the left side of the unit Note The low paper sensor cable can be easily removed from the cable guides by removing one wire of the cable at a time 5 Release but do not remove the left lift spring B in Figure 36 6 Rotate the low paper selector A in Figure 36...

Page 83: ...ht be easier to route the cable through the guides if you press one wire at time of the low paper sensor cable into the cable guides 4 Connect the cable to the logic card then install the logic card see Installing the logic card on page 56 for information on installing the logic card 5 Push the leg of the left lift spring B in Figure 37 back into place D Ensure that the hook on the end of the spri...

Page 84: ...y on page 28 for information 3 Remove the logic card see Removing the logic card on page 54 for information to gain access to the paper transport frame 4 Remove the screw B in Figure 38 that holds the grounding strap to the main frame 5 Press down on the paper transport frame release tab A in Figure 38 and slide the frame to the left to remove it from the main frame Note You might have to pivot th...

Page 85: ...he transport frame down onto the main frame until it clicks into place 3 Use a screw A in Figure 38 on page 66 to secure the ground strap C in Figure 38 on page 66 and the two frames 4 Install the logic card on the printer unit then install all the covers you removed 5 Install both the paper door and main covers see Installing the paper door cover on page 42 and Installing the main cover on page 4...

Page 86: ...68 SureMark Hardware Service ...

Page 87: ...te All other information concerning the general remove and replace operations and servicing of this printer is the same as the 1NF fiscal printer Refer to the appropriate sections in this publication for information on general remove and replace operations Fiscal base This section provides the information needed to remove and install the fiscal base from a fiscal ready printer Removing the fiscal ...

Page 88: ... the main cover on page 44 for information 3 Remove the two screws securing the ground plate in place then remove the ground plate from the printer and place the ground plate and the screws in a safe location for future use A Figure 39 Removing the security bar 70 SureMark Hardware Service ...

Page 89: ...nter a Position the printer upright on a work surface with the front of the printer facing you b Remove the two mounting screws from either side and place them in a safe place for future use A Figure 40 Remove ground plate Appendix A 1NF fiscal ready printer 71 ...

Page 90: ...two guide posts on the bottom of the fiscal base 5 Install two screws into the mounting holes in the bottom of the printer 6 Turn the printer over and install the main cover see Installing the main cover on page 46 for information 7 Orient the printer so that it is upside down on the work surface and install the fiscal security bar a Orient the security bar so the tab on the bar is aligned with th...

Page 91: ...42 is used to provide communication with the POS system and the printer Power supply Connect 24 V power to this connector C in Figure 42 to provide power to the printer Removing the interface card Follow these step to remove the interface card 1 Disconnect all power from the printer 2 Remove all the covers and the base from the printer see Removing the paper door cover on page 41 Removing the main...

Page 92: ...er to plug all cables into the interface card before installation however do not plug in any power until after installation To install the interface card complete the following steps A Figure 43 Removing the interface card 74 SureMark Hardware Service ...

Page 93: ...lue release button slider snaps into place 4 Install the fiscal base main and paper door cover see Installing the fiscal base on page 48 Installing the main cover on page 46 and Installing the paper door cover on page 42 for information 5 Connect the printer with your system unit 6 If you have a power cord connect it to the printer B A Figure 44 Installing the interface card Appendix A 1NF fiscal ...

Page 94: ...76 SureMark Hardware Service ...

Page 95: ...owing table provides information on how the electronic journal slot cover is secured and fiscal sealing information Table 15 Electronic Journal Security and Sealing Information Country Electronic Journal Access Fiscal Screw Fiscal Seal Turkey No Keylock M4 X 16 Lead Seal Italy Keylock M4 X 16 Wax Seal Slovakia Keylock M4 X 16 TBD Copyright Toshiba Global Commerce Solutions Inc 2013 77 ...

Page 96: ...78 SureMark Hardware Service ...

Page 97: ...the same for all machines NP Non Procurable in the Units column indicates that the part is non procurable and that the individual parts or the next higher assembly should be ordered NR Not Recommended in the Units column indicates that the part is procurable but not recommended for field replacement and that the next higher assembly should be ordered R Restricted in the Units column indicates the ...

Page 98: ...Assembly 1 Model 1NF 5 10 9 4 8 6 1 2 3 7 11 80 SureMark Hardware Service ...

Page 99: ...ensor cable 5 50Y0064 1 Logic card base 6 50Y0092 1 Paper transport frame Includes frame paper advance motor printhead tearbar stationary cutter gears wall mount drag strip and mounting screw Includes inner cover platen cutter motor top cutter blade cutter sensor drag strip and cover open springs 7 80Y1281 1 Paper motion sensor assembly Includes sensor and cable 8 60Y3083 1 Paper door assembly 80 ...

Page 100: ...m Index Part Number Units Description 50Y0094 1 Thermal printhead flat cable not shown 60Y3168 1 Flex circuit not shown 93F0415 1 Grease packet not shown Assembly 1 continued 82 SureMark Hardware Service ...

Page 101: ...Appendix C Parts listing 83 ...

Page 102: ...Assembly 2 Model 1NF Fiscal drawer assembly 3 2 4 5 1 84 SureMark Hardware Service ...

Page 103: ...by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 vo...

Page 104: ...lay cable 40N5612 4610 Power Cable 2 0m 40N8449 RS232 Cable 6 1 8m length Null modem 40N4779 Printer to Cash Drawer Cable 3 8m 41J8961 Printer to Cash Drawer Cable 0 5m 40N7394 Powered USB Display cable 73Y1104 USB Powered Signal Cable 2m compact USB connector 73Y1123 USB Powered Signal Cable 4m compact USB connector 73Y1108 Non Powered USB Signal Cable 2m compact USB connector 73Y1189 Non Powered...

Page 105: ...OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Toshiba Global Commer...

Page 106: ...could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Industry Canada Class A Emission Compliance statement This Class A digital a...

Page 107: ... Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions empfohlene Kabel angeschlossen werden Toshiba Global Commerce Solutions überni...

Page 108: ...urope Middle East Africa 3 NEW SQUARE FELTHAM TW14 8HB Great Britain Building Floor NA Office MOBILE Tel 44 7967 275819 e mail robin_lyon uk ibm com Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Japan Voluntary Control Council for Interference Class A statement Attention This is a Class A product based on the standard of the Voluntary Control...

Page 109: ...Republic of China Class A electronic emission Statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwan Class A compliance statement Appendix D Notices 91 ...

Page 110: ...ge ESD Attention Electrostatic discharge ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level ESD damage prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts ...

Page 111: ... EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Remarque Cette marque s applique uniquement aux pays d...

Page 112: ...cable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont étiquetés conformément aux directives européennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs usés Les dir...

Page 113: ... notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part includes a lithium manganese dioxide battery which contains a perchlorate substance Flat panel displays The fluorescent lamp in the liquid crystal display contains mercury Dispose of it as required by local ordinances and regul...

Page 114: ...on LAN WebSphere Linux is a trademark of Linus Torvalds in the United States other countries or both Magellan is a registered trademark of Datalogic Scanning Inc SYMBOL a registered trademark of Symbol Technologies Inc Microsoft Windows Windows NT and the Windows 95 logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Intel c...

Page 115: ...8 China 91 European Union 88 92 FCC USA 88 Germany 89 Industry Canada 88 Japan 92 Korea 90 electronic emissions notices continued Taiwan 91 electronic journal slot 37 38 electrostatic discharge ESD 92 end of life disposal 93 equipment disposal 93 European Union battery recycling statement 94 F ferrite requirement 92 firmware off line tests 23 fiscal logic card install 34 remove 31 fiscal tray inst...

Page 116: ... location 7 printhead cleaning thermal head 19 printing width speed and acoustics 14 product specifications 11 publications xiii R remove cutter motor 58 electronic journal slot 37 assembly 37 card 38 grounding strap 66 interface card 73 lift spring 62 logic card 54 low paper sensor 64 main cover 44 paper door assembly 58 paper door cover 41 paper transport frame 66 program memory assembly 40 roll...

Page 117: ...81 60Y3155 1 11 81 60Y3165 1 9 81 60Y3168 1 82 60Y3172 1 9 81 73Y1111 2 1 85 73Y1135 2 2 85 Part Number Asm Index Page 73Y1140 2 2 85 73Y1156 2 3 85 73Y1158 1 81 73Y1159 1 81 73Y1174 2 5 85 73Y1197 1 1 81 73Y1198 1 1 81 7430276 1 9 81 7430279 1 81 7430286 1 9 81 7430287 1 81 7430306 2 3 85 80Y1281 1 7 81 84Y0507 2 85 84Y0510 2 85 84Y0516 2 85 84Y0527 1 2 81 84Y0528 1 2 81 84Y0539 1 81 84Y0540 1 81...

Page 118: ...G362 0578 01 ...

Search results

Summary of Contents for SureMark 4610

Reviews:

Related manuals for SureMark 4610

Brands by name

Popular brands

Toshiba SureMark 4610, Service Manual

Search results

Summary of Contents for SureMark 4610

Reviews:

Related manuals for SureMark 4610

Brands by name

Popular brands