Toshiba Strata Cix DKT2504-DECT User Manual Download

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Strata CIX DKT2504-DECT User Guide 05/2017

Troubleshooting

and Specifications

Troubleshooting

If your cordless telephone is not performing to your expectations, try the suggestions
in Table 4. If you are still unable to resolve the problem, contact your telephone
System Administrator.

Important!

Do not attempt to service this unit yourself. All service must be done by
qualified service personnel.

Table 4. Troubleshooting Suggestions

Condition

Suggestion

CHARGE LED does not light when
handset is placed on charging unit.

•

Make sure the AC adapter is plugged into the charging
unit and wall outlet.

•

Make sure handset is properly seated in charging unit.

•

Make sure the battery pack is properly placed in the
handset.

•

Make sure that the charging contacts on the handset
and charging unit are clean.

Conversation is interrupted frequently.

•

Make sure the base unit is positioned correctly.

•

Move closer to the base unit.

•

Check for low battery warning.

Warning tone and Out of Range
message.

•

Move closer to the base unit.

Summary of Contents for Strata Cix DKT2504-DECT

Page 1: ...May 2017 DKT2504 DECT User Guide Effective July 1 2017 all Telecom product ordering maintenance warranty and support obligations have been transferred to Mitel ...

Page 2: ...ime of printing the information in this document was as accurate and current as was reasonably possible However in the time required to print and distribute this manual additions corrections or other changes may have been made To view the latest version of this or other documents please refer to the Toshiba FYI web site Toshiba America Information Systems shall not be liable for any commercial los...

Page 3: ...ssion of Toshiba No patent liability is assumed however with respect to the use of the information contained herein Trademarks edgeIPT eManager Stratagy Strata CIX UCedge VIPedge are trademarks of Mitel Networks Corporation Toshiba CIX CTX SoftIPT Strata Strata Net are trademarks of Toshiba Corporation or Toshiba America Information Systems Inc Windows and Microsoft are registered trademarks of Mi...

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Page 9: ...pter 2 Installation Base Unit 14 Charging Unit 14 Standard Wall Plate Mounting 15 Direct Wall Mounting 16 Charging Unit Wall Mounting 17 Chapter 3 Operation Setup Power Up 21 Power Down 21 Operation with the Strata CIX 21 Making a Call to Another Extension 22 Receiving a Call from Another Extension 23 Making an Outside Call 24 Receiving an Outside Call 24 Finish Talk Mode 25 Redial Option 25 Chann...

Page 10: ...n PIN 34 Base Key Option Option 34 One Touch Dialing 35 Dial Store Mode 35 Dial Out 36 F9 F12 Feature Buttons 37 Place a Call on Hold 37 Transfer a Call 37 Redial a Number 37 Conference a Call 37 Switch a Call to Your Cordless Digital Telephone 38 Switch a Call to the Desk Telephone 38 Chapter 4 Feature Access Codes Call Forward Codes 43 Chapter 5 Troubleshooting and Specifications Troubleshooting...

Page 11: ...Contents Chapter 5 Troubleshooting and Specifications Strata CIX DKT2504 DECT User Guide 05 2017 iii Telephone Line Problems 50 Privacy 50 Specifications 51 ...

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Page 13: ...ionality for the Strata series of cordless digital telephones DECT technology minimizes any interference between base stations in proximity or any surrounding WLAN access points It is also engineered to work with your Toshiba digital telephone system and provide you with reliability long life and outstanding performance ...

Page 14: ...me and 7 days standby time You can use your cordless as a stand alone phone attached to a digital port or in conjunction with a DP DKT series digital telephone n which case both phones share the same digital port and extension number You can switch between use of your DP DKT and your cordless by just pressing a button Note If using a DP5000 or DKT3000 digital telephone the telephone must be set to...

Page 15: ...given environment Benefits Your DKT2504 DECT uses advanced technology and provides important features placing it far above the competition in functionality and value by giving you better sound quality longer range greater security multi line access helpful LCD display information and many other important advantages Other benefits are Four programmable feature buttons If you do not use these button...

Page 16: ...onal cordless telephones DECT 6 0 1 9 GHz operation provides security that is extremely difficult to scan Handset The DKT2504 DECT cordless handset has special function buttons and an LCD that shows operating conditions A setting example is shown below Note The handset and base unit of your cordless telephone is equipped with the same security code In order for this handset to operate it must be i...

Page 17: ... Mute is off Hands free icon Hands free talk or ear speaker talk Shows when message s exist off when there are no messages With slash ringer is muted Without slash ringer will sound Battery Full indicator is 3 Battery Level 2 indicator is 2 Battery Level 1 indicator is 1 Battery Low blinking indicator Charge On Charge Indicator as Low Level 1 Level 2 Full Low When the handset is on the charger wit...

Page 18: ...ase unit is in registration mode Note The handset and base unit of the DKT2504 DECT are equipped with the same security code For the base unit to operate it must be installed with the matching handset Charging Unit The handset comes with a charging unit shown at right which can be wall mounted or not and has two slots The front slot functions as a cradle for the handset when idle and a charger for...

Page 19: ...ss Digital Telephone Standard Parts Your Toshiba cordless digital telephone includes the following items Base unit Base unit stand Base unit wall plate adapter Handset Rechargeable handset battery Charging unit Two AC adapters Belt clip If any of these items are missing or damaged contact your System Administrator ...

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Page 21: ...power source before cleaning Do not use liquid cleaners or aerosol cleaners Use a dry cloth for cleaning Do not use this product near water for example near a sink or in any wet area Do not place this product on an unstable cart stand or table The telephone could fall causing serious damage to the unit To protect the product from overheating do not Block or cover any slots or openings in the base ...

Page 22: ...r frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the pro...

Page 23: ...e with the instructions and limitations specified in the instruction manual provided for this product Do not charge the rechargeable battery in any charger other than the one designed to charge it as specified in this user guide Using another charger may damage the battery or cause the battery to explode Observe proper polarity orientation between the battery and charging unit Step 2 Select Locati...

Page 24: ...ges are Only 16 characters by two lines display on the LCD LCD Feature button does not work Spdial button does not work ä To change DKT3000 series telephones into 2000 mode 1 On the DKT3000 telephone press 3 6 9 Hold simultaneously 2 Press 3 Press FB7 or FB10 on the DKT3014 LED On 2000 mode LED Off 3000 mode Note Flexible Buttons FB are numbered from the bottom up and left to right FB7 for example...

Page 25: ... storm ä To connect as a stand alone telephone ä Connect the modular jack labeled Line In directly to the telephone wall jack using one of the supplied cables shown at right ä To connect to a Strata DP DKT 1 Unplug the cable from the DP DKT and plug into the Line In jack of cordless telephone base unit shown at right 2 Plug the additional two foot cable into the ine Out jack of the base unit and i...

Page 26: ... to see that the power LED is lit Charging Unit 1 Plug the AC adapter cord into the input jack on the charging unit 2 Plug the AC adapter into a standard 120VAC wall outlet 3 Check to see that the handset LED is lit Note You can place the handset in the charging unit with or without the belt clip attached Important Use only the supplied AC adapter If the handset LED on the charging unit and or the...

Page 27: ...ction 2 Slide the wall mount stand into the notches at the top of the base unit push the wall mount stand down and snap it into place shown right 3 Plug the AC adapter into the base unit 4 Place the AC adapter cord inside the molded channel of the wall mount stand 5 Plug one end of the telephone cord into the LINE jack on the base unit Optionally plug one end of a Strata DP DKT telephone into the ...

Page 28: ...t 1 Insert two mounting screws 3 15 16 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the telephone shown right 2 Plug and secure the AC adapter cord by following Steps 2 and 3 of the Standard Wall Plate Mounting on page 15 3 Plug one end of the telephone line cord into the LINE jack on the base unit Optionally plug one end of a Strata DKT telephone into the...

Page 29: ...wall material is capable of supporting the weight of the charging unit Use 10 screws with anchoring devices suitable for the wall material where the charging unit will be placed 1 Insert two mounting screws 2 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the telephone 2 Plug the AC adapter into the charging unit as previously described Wrap the AC adapter c...

Page 30: ...it snaps into place 4 Securely close the battery compartment cover by sliding it up until it snaps into place CAUTION Rechargeable AAA Nickel Metal Hydride batteries must be disposed of properly Step 8 Charge Batteries for First Time Important Before using your DKT2504 DECT the battery must be continuously charged without interruption for 15 20 hours Either the handset or the charging unit can be ...

Page 31: ...handset and plug in the headset as shown at right Important Only use headsets especially designed or modified for use with radio frequency equipment Step 10 Attach Belt Clip Optional Note The belt clip is designed to fit snugly onto the handset 1 Snap the tab out of the belt clip notch on the top of the handset 2 Slide the belt clip into the space where the belt clip tab was carefully aligning the...

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Page 33: ...is no On Off switch Power Down Handset If the handset loses battery or the battery level is less than a threshold set in the handset software it goes to power down mode and no talk function is supported Base Station If the base station loses power no talk function is supported Operation with the Strata CIX The operation described below is an example of using the DKT2504 DECT with a Strata CIX tele...

Page 34: ...ton on the handset The handset blinks ACQUIRING LINK on the handset LCD and dial tone is heard During this time the current volume is displayed for two seconds 2 Enter the number of the desired party 102 for instance The LCD shows the dialed numbers and rings the extension 3 When the called party answers the LCD shows successful connection by displaying the handset icon as shown ...

Page 35: ...nother extension the handset rings a tone and shows the information of the calling party e g name and ext number in place of the INCOMING CALL display on the LCD 2 Press TALK or any of the dialing buttons or if the handset is in the charger just pick it up The handset connects to the base station and may show the following message depends on how quickly the RF connection is established 3 The curre...

Page 36: ...shows for two seconds and dial tone is heard 2 Any entered digits show in the LCD Receiving an Outside Call 1 Dependent upon the Strata CIX settings when an outside call comes in the handset goes into incoming call mode ringing a tone and indicating the call on the LCD 2 Press one of the following the blinking outside line button dependent on the Strata CIX the TALK button any dialing button or ju...

Page 37: ...ess the Redial button The last number dialed is shown in the LCD and the number is sent to the Strata CIX for processing Redial digit length can be up to 32 digits If after talk mode is established F8 is the first button pressed it acts as redial in other cases F8 operation is ignored see example below Channel Change Channel change occurs automatically CIX No Service In cases when the TALK or spea...

Page 38: ...he TALK speaker icon or one of the F1 F12 buttons are pressed but the handset cannot establish an RF link with the base station the handset will sound an error tone and show the Out of Range message While talking if the handset cannot receive a signal from the base station for appox five seconds it goes to idle mode conversation is dropped with an error tone In this case the LCD shows the message ...

Page 39: ...con changes to battery low Charge Battery message blinks on and off on the display To restore your battery capacity return the handset to the charging unit or replace the handset battery with a charged one After the handset is on the charging unit for one minute he battery icon stops blinking and the battery low tone stops For more information on installing and charging the battery see Step 7 Inst...

Page 40: ... idle Volume Setting ä Volume setting can be changed from Levels 1 to 6 highest Talk mode hands free mode and headset mode each have volume settings When the buttons are pressed the handset immediately goes to volume setting mode sounding the ringer and displaying the current volume for five seconds During this time use the buttons to change the volume Ring Volume Setting When the up button is pre...

Page 41: ...is on the handset will output a ringer tone or it will vibrate in Ringer Volume Setting mode ä Pressing TALK or the speaker icon buttons in Ring Volume setting mode cancels the ringer volume setting and the handset goes idle Ringer Mute ä If the down button is pressed and held for two seconds in standby mode or in incoming call mode the handset sets the Ringer mute on turns on the Ringer mute icon...

Page 42: ...l the operation and go into idle mode ä If there is no key operation for one minute the menu setting cancels and goes to idle mode ä Select Exit and press the menu MUTE button to go to idle mode Change Ringer Type 1 Press the menu MUTE button in idle mode The LCD shows the menu list 2 Select Change Ringer Type by the or button and press menu MUTE 3 The LCD shows tone types and sounds each one as t...

Page 43: ...e Alarm 1 Press the menu MUTE button while the handset is in idle mode The LCD shows the menu list and the handset goes to menu list mode 2 Select End of Range Alarm using the or buttons and press menu MUTE 3 The LCD will show On and Off Select either one by the or button and press menu MUTE 4 The handset will emit a confirmation tone and show Saved on the LCD and then go to the menu list mode ...

Page 44: ...No the handset goes to the menu list mode 4 If you choose Yes the LCD shows the message below 5 On the base station press the button if your base station has two buttons this is the left button as you are facing the front of the base station and hold for 3 seconds The POWER light will blink and you have 1 minute to perform the next step 6 Enter the base PIN default base PIN is 1234 To clear the la...

Page 45: ...u list and the handset goes to menu list mode 2 Select Deregister by pressing the or button and pressing menu MUTE 3 The LCD shows the message below Select No or Yes by pressing the or button and pressing menu MUTE 4 Press the menu MUTE button when the pointer indicates No and the handset returns to idle 5 The handset will be deregistered from the base station The handset emits a confirmation tone...

Page 46: ...below 1234 is the base PIN default To change the PIN To back up one digit press the button hold the button to return to the first digit and enter the new PIN 4 Press the menu MUTE button to save the Base PIN The handset emits a confirmation tone displays the saved message and goes to menu list mode Base Key Option Option When the handset is in base key option mode the F11 and F12 buttons on the ha...

Page 47: ...g using the or buttons and press menu MUTE 3 The handset goes to Dial Store mode and shows One Touch Dial button name and the number that is stored Select One Touch Dial 1 4 using the or buttons If a number is not stored the second line of the LCD is blank When both the Base Key Option and One Touch Option are enabled the One Touch Dial 3 and 4 options disappear 4 Press menu MUTE The LCD shows the...

Page 48: ... registered number in the One Touch Dial menu press menu MUTE after deleting all the digits at Step 5 If TALK or the speaker icon button is pressed during a One Touch Dial number entry the handset aborts the store operation and the handset goes to idle Dial Out 1 Press the TALK button on the handset the current volume shows for 2 seconds to get dial tone 2 Press a One Touch Dial button the number ...

Page 49: ...all ä Press the flashing function button Transfer a Call ä Press Cnf Trn The dialed numbers saved in transfer memory is shown on the display after two seconds When the receiving party answers press Cnf Trn to complete the transfer Redial a Number ä Press Talk and then Redial The last number called is redialed Note If you are using the Strata CTX system the Redial button works only with the last di...

Page 50: ...n the desktop telephone then press Talk on the DKT2504 DECT handset 2 Press the flashing Line LED The call is now transferred to the DKT2504 DECT handset and the desktop telephone is disconnected Switch a Call to the Desk Telephone 1 Press Hold on the DKT2504 DECT handset 2 Pick up the desktop telephone and press the flashing Line LED The cordless telephone is disconnected ...

Page 51: ...system installation See your System Administrator for the features that have been assigned If you are not using these buttons for the assigned features you can invoke the features with access codes Please see Table 2 below for access code sequences that match your Toshiba telephone system For detailed feature descriptions see the Strata CTX DKT IPT Telephone User Guide Table 2 Feature Access Codes...

Page 52: ...cted Group Pickup Ext button 5 32 Group Number to be picked up Incoming Directed Extension Pickup Ext button 5 22 Ext Number Directed DN Pickup of either Ringing or Held Call Ext button 5 6 Ext Number On hold Local Retrieve Ext button 5 71 On hold Remote Retrieve Ext button 5 72 Remote Ext No On hold Outside line Retrieve Ext button 5 73 Line on hold On hold Directed Extension Retrieve Ext button ...

Page 53: ...Change 495 Language No LCR Outgoing Call 9 Message Waiting MW Release a received MW 409 Retrieve a received MW 408 Activate MW at another Station without Ringing 63 Ext no Cancel MW at another Station without Ringing 64 Ext no Messaging Advisory Advisory Message Activation 411 Message No Advisory Message Cancellation 412 Network Access Code Private Network 8 Private Network No Night Ring Answer 5 ...

Page 54: ...ed 0 Speed Dial Register 66 Station 00 99 1 Index Number 00 99 System 2 Index Number 000 099 3 Index Number 100 199 4 Index Number 200 299 5 Index Number 300 399 6 Index Number 400 499 7 Index Number 500 599 8 Index Number 600 699 9 Index Number 700 799 Start Application 18 Substitution of Dial 440 Substitution of Dial 441 Travelling Class Override Enter Code 471 Change Code 69 Index Number old Co...

Page 55: ... access code dest telephone no tone Busy to an ext Press ext button 6021 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6021 tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6031 tone dial the dest ext no timer 08 60 tone No Answer to outside telephone no Press ext button 6031 tone outside line access code dest telephone no ton...

Page 56: ...6043 outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6053 tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system You will need the other telephone s CF pass code in order to do this CF Pass Codes are created in system programming All Calls to an ext Press ext button 6012 tone ...

Page 57: ...line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no ...

Page 58: ...xt Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 No Answer to outside telephone no Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6044 tone dial ...

Page 59: ...le 4 Troubleshooting Suggestions Condition Suggestion CHARGE LED does not light when handset is placed on charging unit Make sure the AC adapter is plugged into the charging unit and wall outlet Make sure handset is properly seated in charging unit Make sure the battery pack is properly placed in the handset Make sure that the charging contacts on the handset and charging unit are clean Conversati...

Page 60: ...ess telephones must be set to Ringing or No Preference Cleaning Charging Unit Contacts To maintain a good charge it is important to clean all charging contacts on the handset spare battery pack and charging unit about once a month shown right Use a pencil eraser or a soft dry cloth Do not use any liquids or solvents Handset doesn t ring The battery pack may be weak Charge the battery pack for five...

Page 61: ...ge and Performance Ranges of 300 to 400 feet are possible depending on the building structure in which it is used The range is affected by the operating environment and base station placement and can be impacted by factors including metal walls walls with metal studs office partitions cabinets other RF sources in the area and nearby equipment For optimum range and performance from your handset try...

Page 62: ...ts to continue uninterrupted service If you are having trouble with your telephone service you must first disconnect your telephone to determine if it is the cause of your problem If you determine that it is the cause you must leave it disconnected until the trouble has been corrected Privacy Cordless telephones are radio devices Communications between the handset and base unit of your cordless te...

Page 63: ...S Time Slots 2 x 12 up down stream Channel Allocation Dynamic Average Transmission Power 4mW 100 mW peak US Base Unit Receive Transmit Frequency 1 9 GHz Power Requirements 10VDC from supplied AC adapter Size Width 8 inches 216 mm Depth 2 inches 57 15 mm Height 5 inches 127 mm Weight Approximately 15 4 oz 0 44 kg Handset Receive Transmit Frequency 1 9 GHz Power Requirements NI MH Battery Pack BT100...

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