Toshiba Strata AirLink DK40i, Installation And Maintenance Manual

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Peripheral Installation
Auto Attendant
Strata DK I&M 6/00
12-79
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Digital Announcer Auto Disconnect
The DK built-in AA automatically disconnects digital announcers immediately after the caller(s)
dials a digit and are routed to a selected destination. Thus, the announcement device does not have
to play to the end before it is released. This feature requires a digital announcer that can recognize
a 100 milliseconds open circuit on the (RSTU2, RDSU/RSTS) loop and hang-up when it detects
the open on the loop.
Built-in Auto Attendant Block Diagram
A detailed block diagram which includes call flow patterns and associated programs is provided in
Flowchart 12-2 .
Flowchart 12-2 Built-in Auto Attendant Flowchart
5
4 Second Delay
A1'''
A1''
A1'
A1 +
RRCS or BRCS
Available?
(Caller Receives Ringback
Tone Before A1 Answers)
1
No
1 Second Ringing
Queue Wait Program 25: Wait
Timer (12-24 Sec)
Answer
Talk
Ring Telephones per
Program (81-89)
A1 / RRCS
Becomes
Available
Ring A1
Program 23
Primary Annoucement
Devices (A1, A1', A1'', A1''')
Assignments
KSTU2 / PSTU / RSTU /
RDSU / PESU
A1 Answers Within
16 Seconds
A1 Answers and Plays
Announcement
(60 secs. maximum; RRCS, BRCS remains
for 4 secs. after announcement disconnects.
(Faulty A1)
16-Second
Time-Out
2
Caller Dials and
system checks
Program 09
A
Announcement Ends
and Disconnects
Caller Hangs Up
No Answer
Disconnect CO Line
Go to
Caller Does Not Dial
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(Reserve A1 + RRCS or BRCS)
0
Answer
Talk
Auto Attendant Ring Control Using 1 Night Transfer
(NT) Button per Program 78, 81 ~ 89
Is
Auto
Attendant Delay Ring
Mode?
Program 81 ~ 89
Incoming CO Call to Auto Attendant
Program 78 (61,62,63)
Ring Stations For 12 or 24
Sec. Per Program 81 ~ 89
Yes
No Answer
ACD CO Lines
(Program 14-0)
ACD Group Queue
To
Agent
Overflow Option to AA
Programs 14-4, -5, and -6
No
Timeout
1544
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