Toshiba Strata AirLink DK40i, Installation And Maintenance Manual

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Peripheral Installation
Auto Attendant
12-76
Strata DK I&M 6/00
Built-in Auto Attendant Programming
See Figures 12-40 and 12-41 for a comprehensive overview of built-in Auto Attendant (AA).
♦ Program 78 (61, 62, and 63): CO lines are assigned for built-in AA with this program. There is
no limit to the number of lines that can be assigned for AA, and each line can be set for any or
all of the ringing modes (DAY, DAY2, and NIGHT). See Programs 81~89 record sheet notes
in the
Strata DK Programming Manual .
♦ Programs 81~89: Assign stations to ring if AA callers do not dial or AA calls are not
answered. Also, if not answered by a station set to ring during Immediate Ringing (or delay 2
ring), incoming calls can be set to ring built-in AA announcement ports on a Delayed Ringing
basis.
♦ Program 03: An RRCS (-4, -8 or -12) must be installed on the DK40i or DK424 RCTU or a
BRCS on the DK424i BCU for the system to interpret DTMF tones generated by the CO. Use
this program to tell the system that the common control unit is equipped with an RRCS.
Important!
RKYS must also be installed on RCTU, RKYS does not need a Program 03 (or any
other) program assignment.
♦ Program 25-1: If there are no RRCS or BRCS circuits or announcement devices available for
an incoming CO line built-in AA call, the call will transfer to alternative station(s) (Programs
81~89) after a time duration assigned with this program.
♦ Program 23: As many as four digital announcement devices for primary announcements, each
requiring one standard telephone station port (
Figure 12-41 ), can be assigned. Callers receive
primary announcements (60 secs. maximum announcement time) – which consist of the
greeting along with the delivery of menu prompts – when they first call (they may also be
rerouted back to the announcement after reaching a busy or ring no answer station).
♦ Program 24: Transferred calls that are unanswered at stations can be routed to a secondary
announcement device (60 secs. maximum announcement time), which typically first informs
the caller that the option they dialed was unavailable and then presents them with either the
same options offered by the primary announcement device or some additional ones (
Figure
12-41 ).
♦ Program 09: Tells the system where to transfer built-in AA calls after the caller has dialed in
response to the delivered menu options.
♦ Program 60-6: Enter a DISA security code to prevent users from making unauthorized
external calls via the AA DISA access (Dial *) feature.
♦ Program 26: There will be times when transferred AA calls are not answered after camping-on
to a busy station. This program tells the system when to end the camp-on and to route the call
to another destination (it could be a secondary announcement device or alternative stations per
program 10-3, LED 18). If a station has Call Forward set, the call forwards to the proper
destination instead of routing per AA Program 10-3, LED 18.
♦ Program 10-3:
♦ LED 18: Some customers may choose to configure their AA without a secondary
announcement device. In these arrangements, transferred calls that are unanswered can be
routed for normal ringing to some alternative stations set in Programs 81, 84, and 87, or
back to the primary announcement device. LED 18 should be On if the calls should be
routed to stations assigned in Programs 81, 84, and 87. It should be Off for the primary or
secondary announcement device option. If LED 18 is selected, see LEDs 16 and 17 for
disconnect timing options.