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TROUBLESHOOTING – SD-R1002 

 

Problem 

Solution 

Disc tray cannot be opened 

 

Check that there is power to drive.  

 

Use Emergency Eject instructions to open tray. 
 

Drive is not recognized by system 

 

Is the drive connected properly? Are all cables plugged in properly (e.g. 
Power Cable, Interface Cable and Audio Cables).  

 

Are the drive configuration jumpers on the Combo drive set properly?  

 

Is the software driver loaded? On a step-by-step (F8) Boot of the 
system is the Combo drive recognized?  
(BIOS / DOS reports "device driver not found" or "no valid drivers 
selected.). If not, Contact Technical Support.  

 

Has the Combo drive software driver been corrupted by a virus. Run a 
Virus Scan program and repair if possible. Contact Technical Support if 
the Virus renders the Combo drive software drivers not useable.  
 

Drive is not recognized by system 
during Boot process, but is 
recognized by the Operating 
System (i.e. XP, Win2000, Win98, 
Win NT, etc.) 

 

Is the Combo drive software driver loaded? On a step-by-step (F8) Boot 
of the system is the Combo drive recognized?  
(BIOS / DOS reports "device driver not found or no valid DVD drivers 
selected.). If not, Contact Technical Support.  

 

Has the Windows Combo drive software driver program been corrupted 
by a virus. Run a Virus Scan program and repair if possible. Contact 
Technical Support if the Virus renders the software drivers not useable. 
 

BUSY Indicator LED flashes 
slowly 

 

The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the 
disc using a circular motion. The disc should be wiped in a radial 
direction. That is, from the inner side outward.  

 

The laser lens may have become cloudy or blocked by particulate 
matter. Please contact Technical Support.  
 

BUSY Indicator LED is constantly 
ON 
 

 

Possible Hardware Problem. Please contact Technical Support.  

DVD-ROM can not play a DVD in 
the drive or certain types of CD 
media (i.e. CD-plus, etc.) 

 

Is the Combo drive driver loaded  

 

Is the DVD disc the correct format for the type of system that you are 
using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed 
to Apple/Mac HFS disc or UNIX disc formats which will not function).  

 

Do you have the correct software applications program/drivers installed 
to run a DVD disc?  

 

Has the Windows Combo drive software driver program been corrupted 
by a virus. Run a Virus Scan program and repair if possible. Contact 
Technical Support if the Virus renders the software drivers not useable.  

 

 

Summary of Contents for SD-R1002

Page 1: ...TOSHIBA AMERICA INFORMATION SYSTEMS STORAGE DEVICE DIVISION IRVINE CALIFORNIA SD R1002 CD RW DVD ROM COMBO DRIVE USER MANUAL ...

Page 2: ...CONTENTS Introduction 1 Setup 3 Using the Combo Drive 6 Troubleshooting 9 Specifications 10 Drive Connectors 13 ...

Page 3: ...S Interface ATAPI Types of Disc Formats Supported Write Applicable Write Format CD R CD RW Disc at once Track at once Session at once Packet write Applicable Write disc CD R CD RW CD DA CD E G CD MIDI CD ROM CD ROM XA CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA DVD R Playback only Types of Disc Formats Supported Read DVD DVD ROM DVD R Playback only CD CD DA CD E G CD MIDI ...

Page 4: ... green or amber when the drive is operating LED is amber when drive is writing Load Unload Button The Load Unload button is used to open the disc tray so you can install or remove a disc Emergency Eject Hole The emergency eject hole is to be used only when the Loading Tray will not open when Eject button is pressed ...

Page 5: ...you can select the following functions CS Drive is configured using host interface signal CSEL SL Configures drive as Slave MA Configures drive as Master default mode Figure 1 Mode Select Jumper In most installations jumper should remain in the MA position factory default It is recommended that you install your Combo drive only on the secondary IDE BUS If you are installing on primary IDE BUS your...

Page 6: ...not supplied with drive Your computer system should have a primary and secondary IDE BUS cable with your Hard Drive most likely being the Master on the primary BUS Connect BUS cable as follows assuring that pin 1 of cable side with red stripe is connected to pin 1 of the Combo drive s interface connector If you are replacing your CD ROM or DVD connect Combo drive to the BUS Cable connector that th...

Page 7: ...completely into the computers drive slot Mount drive per your computers instructions The screw length should not exceed 30 5mm measured from outside surface of side or bottom of drive to tip of screw Replace computer cover and all outer screws Figure 6 Mounting Illustration Software Driver Toshiba s optical drives do not require any unique device drivers for Windows 95 98 2000 Me XP NT After insta...

Page 8: ...The vertical position of the drive eject button up or down determines which of these four sliding disc holders are used see photo below Position the disc behind 3 of the disc holders two on bottom and one on upper rear closest to drive Using all four holders may cause the disc to not set properly in tray 3 Slide the disc holders towards the center of tray using your finger opened paper clip or the...

Page 9: ... the Combo Drive Do not press down on the disc tray when opening or closing it Do not place objects on the disc tray Never use a damaged broken or deformed disc Do not press the Open Close button while the drive is playing a DVD movie or accessing a disc To stop a DVD movie click Stop button in the DVD player application program NOTE High speed drives spin the disc at a high rotational speed If a ...

Page 10: ...rgency Eject Handling Media DVD media is sensitive to dust and fingerprints Carefully handle media by its edges only If a DVD movie skips or hangs during playback clean the media Most DVD video playback issues are media related and can be remedied by proper handling and care of media Cleaning Media Try to avoid touching the read area underside of the disc as dirt and smears will degrade the disc a...

Page 11: ...selected If not Contact Technical Support Has the Windows Combo drive software driver program been corrupted by a virus Run a Virus Scan program and repair if possible Contact Technical Support if the Virus renders the software drivers not useable BUSY Indicator LED flashes slowly The disc may be dirty Clean it with a soft damp cloth Avoid cleaning the disc using a circular motion The disc should ...

Page 12: ...OM XA CD I CD I Bridge Photo CD Video CD Multi session Photo CD CD Extra CD R CD RW Portfolio CD RW CD R Note All DVD CD formats except CD Red Book audio require additional application specific software and or hardware The drive is capable of reading these data formats However in order to run applications that use these formats you must first have the required software and or hardware Data Disc Ca...

Page 13: ...me Reading Seeking 2 of Power ON time Writing Seeking MTTR 0 5 hours Environmental Ambient Temperature Operating 5 to 40 C 41 to 104 F Storage 10 to 60 C 14 to 140 F Shipping 40 to 65 C 40 to 149 F Temperature Gradient Operating 11 C hour max Storage Shipping 20 C hour max Relative Humidity Operating 8 to 80 Storage Shipping 5 to 95 wet bulb 40 C max Vibration Operating 5 to 500 Hz read 2 45 m s2 ...

Page 14: ...er Supply Connector ATAPI Interface Connector 40 Pin I F ATAPI Standard Audio Connectors 4 pin and 2 pin connector use matching housing Part No 70066 made by Molex Corp or equivalent Regulatory The SD R1002 Combo drive has been certified by the following regulatory agencies UL 1950 CSA C22 2 No 950 TUV EN60950I CE standard DHHS 21 CFR Sub Chapter J FDA CFR21 EN60825 ...

Page 15: ...CAUTION Severe damage to the Drive circuits may occur if power cable is plugged in upside down with power ON Audio Connectors Supplies Analog and Digital sound to your system ATAPI Connector The SD R1002 DVD drive is connected to your computer system through the ATAPI connector Mode Select Jumper The mode select jumpers are 6 straight angle pins located on the rear of the DVD drive By placing a ju...

Page 16: ... Bus Bit 10 28 CSEL Cable Select 9 I O HD4 Host Data Bus BIT 4 29 I HDAK DMA Acknowledge 10 I O HD11 Host Data Bus BIT 11 30 GND 11 I O HD3 Host Data Bus BIT 3 31 O INTRQ Host Interrupt Request 12 I O HD12 Host Data Bus BIT 12 32 O IOCS16 Host 16 BIT I O 13 I O HD2 Host Data Bus BIT 2 33 I HA1 Host Address Bus BIT 1 14 I O HD13 Host Data Bus BIT 13 34 I O PDIAG Passed Diagnostics 15 I O HD1 Host D...

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