9
TROUBLESHOOTING – SD-M1912
Problem
Solution
Disc tray cannot be opened
•
Check that there is power to drive.
•
Use Emergency Eject instructions to open tray.
Drive is not recognized by system
•
Is the drive connected properly? Are all cables plugged in properly (e.g.
Power Cable, Interface Cable and Audio Cables).
•
Are the drive configuration jumpers on the DVD-ROM drive set
properly?
•
Is the software driver loaded? On a step-by-step (F8) Boot of the
system is the DVD-ROM drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid drivers
selected.). If not, Contact Technical Support.
•
Has the DVD-ROM drive software driver been corrupted by a virus. Run
a Virus Scan program and repair if possible. Contact Technical Support
if the Virus renders the DVD-ROM drive software drivers not useable.
Drive is not recognized by system
during Boot process, but is
recognized by the Operating
System (i.e. XP, Win2000, Win98,
Win NT, etc.)
•
Is the DVD-ROM drive software driver loaded? On a step-by-step (F8)
Boot of the system is the DVD-ROM drive recognized?
(BIOS / DOS reports "device driver not found or no valid DVD drivers
selected.). If not, Contact Technical Support.
•
Has the Windows DVD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the software drivers not
useable.
BUSY Indicator LED flashes
slowly
•
The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the
disc using a circular motion. The disc should be wiped in a radial
direction. That is, from the inner side outward.
•
The laser lens may have become cloudy or blocked by particulate
matter. Please contact Technical Support.
BUSY Indicator LED is constantly
ON
•
Possible Hardware Problem. Please contact Technical Support.
DVD-ROM can not play a DVD in
the drive or certain types of CD
media (i.e. CD-plus, etc.)
•
Is the DVD-ROM drive driver loaded
•
Is the DVD disc the correct format for the type of system that you are
using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed
to Apple/Mac HFS disc or UNIX disc formats which will not function).
•
Do you have the correct software applications program/drivers installed
to run a DVD disc?
•
Has the Windows DVD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the software drivers not
useable.
