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Toshiba Satellite Pro S750 Series, User Manual

The Toshiba Satellite Pro S750 Series User Manual is your essential guide to understanding and maximizing the features of this high-performance laptop. Download this detailed manual for free from manualshive.com to effortlessly navigate through your device's functionalities, ensuring a seamless user experience.

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User’s Manual

8-3

Troubleshooting

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or 

attached peripherals. Basic problems may occur in the following areas:

System start-up

When the computer does not start properly, check the following items:

■

Self Test

■

Power Sources

Software

The problems may be caused by your software or disk. If 

you cannot load a software package, the media may be 

damaged or the program might be corrupted - in these 

instances try loading another copy of the software if 

possible.
If an error message appears while you are using a software 

package you should refer to the documentation supplied 

with it as this will usually include a problem solving section 

or a summary of error messages.
Next, you should check any error messages against the 

operating system documentation.

Hardware

If you cannot find a software problem, you should then 

check the setup and configuration of your hardware. First 

run through the items in the preliminary checklist as 

described previously then, if you still cannot correct the 

problem, try to identify the source - the next section 

provides checklists for individual components and 

peripherals.

Before using a peripheral device or application software that is not an 

authorized Toshiba part or product, make sure the device or software can 

be used with your computer. Use of incompatible devices may cause injury 

or may damage your computer.

■

System start-up

■

Self test

■

Power 

■

Password

■

Keyboard

■

Internal display panel

■

Hard disk drive

■

DVD-ROM/DVD Super Multi drive

■

PC Card

■

Memory Cards: SD/SDHC/SDXC 

Card, Memory Stick, xD picture 

card, MultiMediaCard

■

Pointing Device

■

Fingerprint Sensor

■

USB device

■

eSATA device

■

Additional memory module

■

Sound system

■

External monitor

■

Modem

■

LAN

■

Wireless LAN

■

Bluetooth

■

Recovery Media

Summary of Contents for Satellite Pro S750 Series

Page 1: ...User s Manual Satellite Pro S750 Series ...

Page 2: ... is only valid for EU member States xvii Disposing of the computer and the computer s batteries xviii REACH Compliance Statement xviii Following information is only for Turkey xviii Optical disc drive safety instructions xviii International precautions xx Preface Conventions xxi General Precautions Provide adequate ventilation xxiv Creating a computer friendly environment xxv Stress injury xxv Hea...

Page 3: ... devices 3 14 Memory media slot 3 18 Optional accessories 3 31 Chapter 4 Operating Basics Using the Touch Pad 4 1 Using the Fingerprint Sensor 4 2 Web Camera 4 9 Using the TOSHIBA Face Recognition 4 10 Using optical disc drives 4 13 Writing CD DVDs 4 16 TOSHIBA VIDEO PLAYER 4 22 Media care 4 24 Sound System 4 25 Modem 4 27 Wireless communications 4 30 LAN 4 33 Computer Handling 4 35 Using the TOSH...

Page 4: ...s A 1 Appendix B Display Controller and Video mode Display controller B 1 Video mode B 1 Appendix C Information for Wireless Devices Wireless LAN Interoperability C 1 Bluetooth wireless technology Interoperability C 1 CAUTION about Wireless Devices C 2 Wireless Devices and your health C 2 Radio Regulatory Information C 3 Radio approvals for wireless devices C 8 Appendix D AC Power Cord and Connect...

Page 5: ...User s Manual v Satellite Pro S750 LCD F 3 Graphics Processing Unit GPU F 3 Wireless LAN F 4 Copy Protection F 4 Glossary Index ...

Page 6: ...scriptions it contains are accurate for your computer at the time of this manual s production However succeeding computers and manuals are subject to change without notice TOSHIBA assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks Intel Intel SpeedStep Intel Core and Centrino are trademarks or regis...

Page 7: ...ect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC conditions This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including int...

Page 8: ...mpatibility and safety standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the persons who have connected implemented those options cables have to provide assurance that the system PC plus options cables still fulfils the required standards To avoid general EMC problem...

Page 9: ...UAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED ...

Page 10: ...ompatibility Statement This product is designed to work with and is compatible with the following networks It has been tested to and found to conform with the additional requirements conditional in EG 201 121 Specific switch settings or software setup are required for each network please refer to the relevant sections of the user guide for more details The hookflash timed break register recall fun...

Page 11: ...e minute or longer Japan s Telecommunications Business Law permits up to two redials on analogue telephones but the redials must be made within a total of three minutes The internal modem is approved by Japan Approvals Institute for Telecommunications Equipment This label is located on the module A05 0413001 խ㧺ࠫທ TRA REGISTEREDNo ER0045497 10 DEALERNo DA0045491 10 CCAG10M10010T2 04604 I R POSTEL 2...

Page 12: ...upon request Telephone company procedures The goal of the telephone company is to provide you with the best service it can In order to do this it may occasionally be necessary for them to make changes in their equipment operations or procedures If these changes might affect your service or the operation of your equipment the telephone company will give you notice in writing to allow you to make an...

Page 13: ...quipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a represent...

Page 14: ...he country region is correctly set enter the command ATI which displays the currently active setting To set the country region permanently to Australia enter the following command sequence AT TE 1 ATS133 1 AT F AT W AT TE 0 ATZ Failure to set the modem to the Australia country region setting as shown above will result in the modem being operated in a non compliant manner Consequently there would b...

Page 15: ...ers required for compliance with Telecom s PTC Specifications are dependent on the equipment PC associated with this modem The associated equipment shall be set to operate within the following limits for compliance with Telecom Specifications a There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and b The equipment shall...

Page 16: ...the phone performance is impaired It is recommended that this equipment be disconnected from the Telecom line during electrical storms When relocating the equipment always disconnect the Telecom line connection before the power connection and reconnect the power first This equipment may not be compatible with Telecom Distinctive Alert cadences and services such as FaxAbility NOTE THAT FAULT CALLOU...

Page 17: ... and human health For more detailed information about the collection and recycling programmes available in your country please visit our website http eu computers toshiba europe com or contact your local city office or the shop where you purchased the product The crossed out wheeled dust bin symbol indicates that batteries and or accumulators must be collected and disposed of separately from house...

Page 18: ...ith information about the chemical substances in our products according to REACH regulation Please consult the following website www toshiba europe com computers info reach for information about the presence in our articles of substances included on the candidate list according to article 59 1 of Regulation EC No 1907 2006 REACH in a concentration above 0 1 weight by weight Following information i...

Page 19: ...r system To ensure proper use of this product please read this instruction manual carefully and retain for future reference Should the unit ever require maintenance contact an authorized service location Use of controls adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure To prevent direct exposure to the laser beam do not try to open t...

Page 20: ... appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT To use this model properly read the instruction manual carefully and keep this manual for your future reference In case of any trouble with this model please contact your nearest AUTHORIZED service station To prevent direct exposure to the laser beam do not try to open the enclosure ...

Page 21: ...ng Started for step by step instructions on setting up your computer If you are an experienced computer user please continue reading the preface to learn how this manual is organized then become acquainted with this manual by browsing through its pages Be sure to read the Special features section in Chapter 3 Hardware Utilities and Options to learn about features that are uncommon or unique to thi...

Page 22: ...first two and at the same time press the third Display Messages Messages are used in this manual to bring important information to your attention Each type of message is identified as shown below ABC When procedures require an action such as clicking an icon or entering text the icon s name or the text you are to type in is represented in the typeface you see to the left S ABC Names of windows or ...

Page 23: ...his document as follows Start The word Start refers to the button in Windows 7 HDD or Hard disk drive Some models are equipped with a Solid State Drive SSD instead of a hard disk drive In this manual the word HDD or Hard disk drive also refers to the SSD unless otherwise stated ...

Page 24: ...the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep Mode In this condition observe the following Never cover your computer or AC adaptor with any object Never place your computer or AC adaptor near a heat source such as anelectric blanket or heater Never cover or block the air vents including those located at the base of the computer Always...

Page 25: ... of stress injuries to your hands and wrists that can be caused by extensive keyboard use Instruction Manual for Safety and Comfort also includes information on work space design posture and lighting that can help reduce physical stress Heat injury Avoid prolonged physical contact with the computer If the computer is used for long periods its surface can become very warm While the temperature will...

Page 26: ...addition you should also be careful when you remove a PC Card ExpressCard that has been used for a long time Mobile phones Please be aware that the use of mobile phones can interfere with the audio system The operation of the computer will not be impaired in any way but it is recommended that a minimum distance of 30cm is maintained between the computer and a mobile phone that is in use Instructio...

Page 27: ...se Hardware Check to make sure you have all the following items TOSHIBA Portable Personal Computer AC adaptor and power cord 2 pin plug or 3 pin plug Battery pack Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Some of the features described in this manual may not function properly if you use ...

Page 28: ...ve depending on the model you purchased Getting Started This section provides basic information to start using your computer It covers the following topics Connecting the AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the power Restarting the computer All users should be sure to read the section Starting up for the first time Be sure to read the encl...

Page 29: ...ource supplying from 100 to 240 volts and 50 or 60 hertz For details on using the AC adaptor to charge the battery pack refer to Chapter 6 Power and Power Up Modes Use a virus check program and make sure it is updated regularly Never format storage media without checking its content formatting destroys all stored data It is a good idea to periodically back up the internal hard disk drive or other ...

Page 30: ...rms to safety rules and regulations in the region the product is bought and should not be used outside this region For use in other regions please buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin conversion plug When you connect the AC adaptor to the computer always follow the steps in the exact order as described in the User s Manua...

Page 31: ...plug 2 Connect the AC adaptor s DC output plug to the DC IN 15V jack on the back of the computer Figure 1 3 Connecting the DC output plug to the computer 3 Plug the power cord into a live wall outlet the Battery and DC IN indicators on the front of the computer should glow Either a 2 pin or 3 pin adaptor cord will be included with the computer depending on the model 1 DC IN 15V jack 2 DC output pl...

Page 32: ...ng the display panel Opening it vigorously or slamming it shut could damage the computer Be careful not to open the display panel too far as this could put stress on the display panel s hinges and cause damage Do not press or push on the display panel Do not lift the computer by the display panel Do not close the display panel with pens or any other objects left in between the display panel and th...

Page 33: ... 1 5 Turning on the power Starting up for the first time The Windows 7 Startup Screen will be the first screen displayed when you turn on the power Follow the on screen instructions on each screen in order to properly install the operating system After you turn on the power for the first time do not turn it off until you have set up the operating system Please refer to the section Starting up for ...

Page 34: ... left off Make sure the Hard Disk Drive Optical Disc Drive indicators are off If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the power while an application is running Doing so could cause loss of data Never turn off the power disconnect an external storage device or remove storage media during data read write Doing so can cause dat...

Page 35: ...n Sleep Mode The computer or the memory module could be damaged Do not remove the battery pack while the computer is in Sleep Mode unless the computer is connected to an AC power source Data in memory could be lost When the AC adaptor is connected the computer will go into Sleep Mode according to the settings in the Power Options to access it Start Control Panel System and Security Power Options T...

Page 36: ...use of a low battery condition You can return to your previous working environment immediately when you turn on the computer Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature Allows the use of the panel power off feature When the computer is in Sleep Mode the power indicator will blink orange If yo...

Page 37: ...the computer will take a moment to save the current data in memory to the hard disk drive During this time the Hard Disk Drive Optical Disc Drive indicator will glow After you turn off the computer and the content of memory has been saved to the hard disk drive turn off the power to any peripheral devices Restarting the computer Certain conditions require that you reset the computer for example if...

Page 38: ...tools to repair startup problems run diagnostics or restore the system See the Windows Help and Support content for more information about Startup Repair The System Recovery Options can also be run manually to repair problems The procedure is as follows Follow the instructions shown on the on screen menu 1 Turn off the computer 2 While holding the F8 key turn on the computer 3 The Advanced Boot Op...

Page 39: ... the AC adaptor when you create Recovery Media Be sure to close all other software programs except the Recovery Media Creator Do not run software such as screen savers which can put a heavy load on the CPU Operate the computer at full power Do not use power saving features Do not write to the media when the virus check software is running Wait for it to finish then disable virus detection programs...

Page 40: ...talled software from your created Recovery Media If the pre installed files are damaged you are able to either use the Recovery Media you have created or the hard disk drive recovery process to restore the computer to the state it was in when you originally received it To perform this restoration follow the steps below When the sound mute feature has been activated by pressing the FN ESC key be su...

Page 41: ... from the menu according to your actual recovery media Please refer to the Boot Setting section in Chapter 7 HW Setup for further information 4 A menu will be displayed from which you should follow the on screen instructions When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost When drivers utilities are installed you can setup the respective d...

Page 42: ...osition Provided with some models Product appearance depends on the model you purchased Figure 2 1 Front of the computer with display panel closed Legal Footnote Non applicable Icons For more information regarding Non applicable Icons please refer to the Legal Footnotes section in Appendix F Please handle your computer carefully to avoid scratching or damaging the surface 1 System indicators 4 Wir...

Page 43: ...dels are equipped with Bluetooth and Wireless LAN functions Do not use the Wireless LAN Wi Fi or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields Interference from a microwave oven or other source can disrupt Wi Fi or Bluetooth operation Turn all wireless functionalities off when near a person who may have a cardiac pacemaker implant or o...

Page 44: ...with a built in microphone 1 Universal Serial Bus USB 2 0 port 4 ExpressCard slot or PC Card slot 2 eSATA USB combo port 5 Mini DisplayPort 3 Cooling vents 1 2 3 4 5 Universal Serial Bus USB 2 0 port One Universal Serial Bus port which complies to the USB 2 0 standard is provided on the left hand side of the computer The ports with the icon has Sleep and Charge function eSATA USB combo port One eS...

Page 45: ... objects can create a short circuit which can cause damage and fire possibly resulting in serious injury ExpressCard slot This slot allows you to install a single ExpressCard device PC Card slot This slot can accommodate a single Type II 16 bit or 32 bit CardBus PC Card device PC Card eject button This button is used in order to remove a PC Card from within the computer Keep foreign metal objects ...

Page 46: ...n the right hand side of the computer Keep foreign metal objects such as screws staples and paper clips out of the USB connectors Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Please note that it is not possible to confirm the operation of all functions of all USB devices that are available In view of this it may be noted that...

Page 47: ...ck lets you use a modular cable to connect the modem directly to a telephone line Some models are equipped with a modem jack Connection to any communication line other than an analog phone line could cause a PC system failure Connect the built in modem only to ordinary analog phone lines Never connect the built in modem to a digital line ISDN Never connect the built in modem to the digital connect...

Page 48: ... or malfunction LAN active indicator orange This indicator may glow orange when the computer is connected to a LAN and the LAN is functioning properly Link indicator green This indicator may glow green when the computer is connected to a LAN and the LAN is functioning properly 1 Battery lock 3 Battery pack 2 Battery release latch 4 Memory module slot 1 2 3 4 Battery lock Slide the battery lock to ...

Page 49: ...open A4 size keyboard Battery pack The battery pack provides power to the computer when the AC adaptor is not connected For more detailed information on the use and operation of the battery pack please refer to Chapter 6 Power and Power Up Modes Memory module slot The memory module slot allows for the installation replacement and removal of additional memory module Refer to the Additional memory m...

Page 50: ...ideo chatting or video conferences using a communication tool such as Windows Live Messenger TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph Enables the transmission of video and use of video chat via the internet using specialized applications Some models are equipped with a Web Camera Please refer to the Web Camera section in Chapter 4 Operat...

Page 51: ...e up button Press this button to increase the volume Keyboard Your computer may intergrated with two kinds of keyboards A4 size keyboard which provides the embedded numeric overlay keys dedicated cursor control overlay keys and and Keys full size keyboard which provides dedicated numeric keys dedicated cursor control keys and and Keys Refer to Chapter 5 The Keyboard for details Touch Pad The Touch...

Page 52: ...itch This switch senses when the display panel is either closed or opened and activates the Panel Power Off On feature as appropriate For example when you close the display panel the computer enters Hibernation Mode and shuts itself down and then when you next open the display the computer will automatically start up and return you to the application you were previously working on You can specify ...

Page 53: ... it remains turned off Battery The Battery indicator shows the condition of the battery s charge green indicates the battery is fully charged orange indicates the battery is charging and flashing orange indicates a low battery condition Please refer to Chapter 6 Power and Power Up Modes for more information on this feature Hard Disk Drive Optical Disc Drive The Hard Disk Drive Optical Disc Drive i...

Page 54: ...will produce capitals when any letter is typed When the Arrow Mode indicator glows the keypad overlay allows you to use cursor functions When the Numeric Mode indicator glows the keypad overlay allows you to enter numbers Figure 2 9 CAPS LOCK indicator Figure 2 10 Keypad overlay indicators 1 CAPS LOCK indicator 1 CAPS LOCK This indicator glows green when letter keys are locked into their uppercase...

Page 55: ...e gray labeled keys on the keypad overlay as cursor keys Please refer to the Keypad overlay for A4 size keyboard section in Chapter 5 The Keyboard for more information Numeric mode When the Numeric mode indicator lights green you can use the gray labeled keys on the keypad overlay for number entry Please refer to the Keypad overlay for A4 size keyboard section in Chapter 5 The Keyboard for more in...

Page 56: ... data cannot be erased or changed CD RW discs including multi speed CD RW discs high speed CD RW discs and ultra speed CD RW discs can be recorded more than once DVDs DVD R DVD R DVD R Dual Layer and DVD R Double Layer discs can be written only once The recorded data cannot be erased or changed DVD RW DVD RW and DVD RAM discs can be recorded more than once Formats The drives support the following ...

Page 57: ...ion either a 2 pin or 3 pin adaptor power lead will be bundled with the computer Do not use a 3 pin to 2 pin conversion plug The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside of this region In order to use the adaptor computer in other regions you should please buy a power cord that conforms to the safety rules and r...

Page 58: ...hased Processor CPU Your computer is equipped with one processor and processor type varies depending on model To check which type of processor is included in your model open the TOSHIBA PC Diagnostic Tool Utility by clicking Start All Programs TOSHIBA Utilities PC Diagnostic Tool Legal Footnote CPU For more information on the CPU please refer to the Legal Footnotes section in Appendix F ...

Page 59: ... approximately 3 GB only depending on the computer s hardware specifications This is correct because the operating system usually displays the available memory instead of the physical memory RAM built into the computer Various system components like the video adapter s GPU and PCI devices like Wireless LAN etc require their own memory space Since a 32 bit operating system cannot address more than ...

Page 60: ...he Grand Tour Hard disk drive or Solid state drive The size of the hard disk drive varies depending on the model To check which type of HDD is included in your model open the TOSHIBA PC Diagnostic Tool Utility by clicking Start All Programs TOSHIBA Utilities PC Diagnostic Tool Please note that part of the hard disk s overall capacity is reserved as administration space Additional HDD drive sizes m...

Page 61: ...s HD 1366 horizontal x 768 vertical pixels HD 1600 horizontal x 900 vertical pixels Legal Footnote LCD For more information regarding the LCD please refer to the Legal Footnotes section in Appendix F Graphics controller The graphics controller maximizes display performance Refer to Display Controller and Video mode section in Appendix B for more information Legal Footnote Graphics Processing Unit ...

Page 62: ...s supported in other regions You should also be aware that the speed of data and fax transfer will depend on the analog telephone line conditions Some models are equipped with the integrated modem LAN The computer has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T Blu...

Page 63: ...he Mobility Center Some models are equipped with a TOSHIBA Presentation button Hot keys Hot keys are specific key combinations that let you quickly change the system configuration directly from the keyboard without running a system program Display automatic power off 1 This feature automatically cuts off power to the computer s display panel when there is no keyboard input for a specified time wit...

Page 64: ...ified in the Power Options Panel power on off 1 This feature automatically turns power to the computer off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery power is exhausted to the point that computer operation cannot be continued the system automatically enters H...

Page 65: ...rmation please refer to the Using the TOSHIBA Sleep Utility section in Chapter 4 Operating Basics USB Wakeup function This function restores the computer from Sleep Mode depending on the external devices connected to the USB ports For example if a mouse or USB keyboard is connected to a USB port moving the mouse keyboard will wakeup the computer The USB Wakeup function operates under Windows 7 ope...

Page 66: ...sentation button TOSHIBA PC Diagnostic Tool The TOSHIBA PC Diagnostic Tool will display basic system configuration information and allow the functionality of some of the computer s built in hardware devices to be tested TOSHIBA Password Utility The TOSHIBA Password utility allows you to set a password in order to restrict access to the computer TOSHIBA Flash Cards The TOSHIBA Flash Cards provide a...

Page 67: ...e password protected screen saver when returning from a power saving mode such as Sleep Mode Authentication of the User Password and if applicable the HDD Hard Disk Drive Password when booting up the computer Power on Security Single Sign on feature Fingerprint security cannot be used in models that do not have a fingerprint module installed TOSHIBA Face Recognition TOSHIBA Face Recognition uses a...

Page 68: ...and applications that make the use and configuration of the computer easier TOSHIBA ConfigFree TOSHIBA ConfigFree is a suite of utilities that improve the ease and control of communication devices and network connections help in the identification of communication problems and allow the creation of profiles if you need to switch between different locations and communication networks To access this...

Page 69: ...tus and execute the system backup To access the utility click Start All Programs TOSHIBA Utilities HDD SSD Alert TOSHIBA Service Station This application allows your computer to automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs When enabled this application periodically transmits to our servers a limited amount...

Page 70: ...o control your music pictures and videos by streaming content to any compatible device in your home To access this utility click Start All Programs TOSHIBA TOSHIBA Media Controller TOSHIBA Media Controller For more information please refer to the TOSHIBA Media Controller Help TOSHIBA Speech System The TOSHIBA Speech System consists of a voice composition application text to speech that analyzes do...

Page 71: ...urity lock ExpressCard The computer may be equipped with a single ExpressCard slot into which any ExpressCard device that meets industry standards either manufactured by TOSHIBA or another vendor can be installed The slot supports hot plug connection and utilizes the PCI Express interface that supports the reading and writing of data at a theoretical maximum rate of 2 5Gbps To enable TPM through t...

Page 72: ...igure 3 1 Inserting the ExpressCard 5 After inserting the ExpressCard you should refer to its documentation and also check the configuration in Windows in order to ensure that it is correct Removing an ExpressCard To remove an ExpressCard follow the steps as detailed below 1 Open the Safely Remove Hardware icon on the Windows Taskbar 2 Point to ExpressCard and click the left Touch Pad control butt...

Page 73: ...ds of applications such as multimedia data transmission Inserting a PC Card The Windows hot install feature allows you to insert PC Cards while the computer is turned on To insert a PC Card follow the steps as detailed below 1 Insert the PC Card into the PC Card slot on the side of the computer 2 Press the PC Card gently to ensure a firm connection is made 1 ExpressCard 1 When you do not use an Ex...

Page 74: ... the left Touch Pad control button 3 Press the PC Card eject button to partially extend it out of the computer 4 Press the extended PC Card eject button in order to eject the PC Card partially out of the computer 5 Grasp the PC Card and remove it Figure 3 4 Removing the PC Card 1 PC Card slot 2 PC Card 1 2 If the PC Card is not inserted all the way into the computer the eject button may not cause ...

Page 75: ...ious injury This Memory media slot supports the following memory media Secure Digital SD Card SD memory card SDHC memory card SDXC memory card miniSD Card microSD Card Memory Stick Memory Stick Memory Stick PRO Memory Stick Duo Memory Stick PRO Duo Memory Stick Micro xD picture card MultiMediaCard MMC Please note that an adaptor is required to use miniSD microSD Card Please note that an adaptor is...

Page 76: ...maximum capacity of SD memory cards is 2GB The maximum capacity of SDHC memory cards is 32GB The maximum capacity of SDXC memory cards is 64GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting an SD SDHC SDXC memory card SD SDHC SDXC memory cards are sold already for...

Page 77: ...pan so it is important to backup important data Do not write to a card if the battery power is low Low power could affect writing accuracy Do not remove a card while read write is in progress About the write protect The following memory media have a function for protect SD Card SD memory card SDHC memory card SDXC memory card Memory Stick Memory Stick Memory Stick PRO Memory Stick Duo Memory Stick...

Page 78: ... button 3 Press the memory media to partially extend it out of the computer 4 Grasp the media and remove it Figure 3 7 Removing memory media 1 Memory media slot 2 Memory media 1 2 Make sure memory media is oriented properly before you insert it If you insert the media in wrong direction you may not be able to remove it When inserting memory media do not touch the metal contacts You could expose th...

Page 79: ... should avoid mats that are made of materials that hold or generate static electricity When installing or removing a memory module you must ensure that you do not touch any other internal areas of the computer Insert the two memory modules into Slot A and Slot B respectively The computer will operate in dual channel mode You can access the inserted memory modules efficiently in dual channel Use on...

Page 80: ...ected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack refer to Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required 5 Loosen the screw securing the memory module cover in place please note that this screw is attached to the cover in order to prevent it from being lost 6 Slide your fingernail or a thin object unde...

Page 81: ... damage and fire possibly resulting in serious injury Do not touch the connectors on the memory module or on the computer Debris on the connectors may cause memory access problems The slot A is reserved for the first memory module Use the slot B for expanded memory If only one module is installed use the slot A Align the grooves along the edges of the memory module with the locking tabs on the con...

Page 82: ...ff refer to the Turning off the power section in Chapter 1 Getting Started if required 2 Remove the AC adaptor and all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack refer to Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required 5 Loosen the screw securing the memory module cover ...

Page 83: ... To connect a monitor follow the steps as detailed below Connecting the monitor cable 1 Connect the monitor cable to the external monitor port and tighten the screws on the left and right hand side of the connector as required If you use the computer for a long time the memory modules and the circuits locating close to the memory modules will become hot In this case let them cool to room temperatu...

Page 84: ...rnal display Please refer to Chapter 5 The Keyboard for further details on using hot keys to change the display setting When displaying desktop at external analog monitor desktop is sometimes displayed on the center of the monitor with black bars around desktop with small size At that time please read the manual of the monitor and set the display mode which is supporting at the monitor Then it wil...

Page 85: ...nction can be connected to the eSATA USB combo port on the computer Connecting the eSATA device To connect an eSATA device follow the steps as detailed below 1 Connect an eSATA cable to the eSATA USB combo port 1 Mini DisplayPort 2 Mini DisplayPort Connector 1 2 Mini DisplayPort to HDMI adapter or Mini DisplayPort to DVI adapter is not supplied with your computer This product may be purchased from...

Page 86: ... be used to connect to RS 232C compatible devices RS 232C compatible devices include the following Modem Mouse Printer 1 eSATA cable 2 eSATA USB combo port 1 2 A connected eSATA device may not be recognized if it is connected to the computer s eSATA USB combo port while the computer is in Sleep Mode or Hibernation Mode If this occurs disconnect the eSATA device and then reconnect the device while ...

Page 87: ... order to help prevent unauthorized removal or theft The computer has a security lock slot on its back side into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ from product to product Please refer to the instructions for the product you are using for more information Connecting the se...

Page 88: ... dealer 1 Security lock slot 1 DDR3 1333 Memory Kit A 1 GB 2 GB or 4 GB memory module DDR3 1333 can easily be installed in the computer Universal AC Adaptor If you frequently use your computer at more than one site it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carry the adaptor with you Battery Pack An additional battery pac...

Page 89: ...on you want the on screen pointer to go Figure 4 1 Touch Pad and Touch Pad control buttons The two buttons below the Touch Pad are used like the buttons on a standard mouse press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using 1 Touch Pad 3 Touch ...

Page 90: ...t authentication Single Sign On feature How to Swipe your Finger Using the following steps when swiping fingers for fingerprint registration or authentication will help to minimize authentication failures Align the first joint of the finger to the center of the sensor Lightly touch the sensor and swipe finger levelly towards you until the sensor surface becomes visible In performing this process y...

Page 91: ...e dry and free from water vapor Do not touch the sensor with a soiled or dirty finger as minute foreign particles of dust and dirt may scratch it Do not paste stickers or write on the sensor Do not touch the sensor with a finger or any other object which may have a build up of static electricity on it 1 Sensor 1 1 Avoid swiping with your finger stiff or pressed too hard onto the sensor and take ca...

Page 92: ... have changed since enrollment such as injury rough skin and extremely dry wet soiled dirty oily soaked or swollen fingers may lower the recognition success rate Also if the fingerprint is worn down or the finger becomes thinner or fatter the recognition success rate may be lowered As the fingerprint for each finger is different and unique you should ensure that only the registered or enrolled fin...

Page 93: ...icon above the finger you want to register and then click Next 4 The note for enrollment operation screen is displayed Confirm the message and then click Next 5 The scanning practice screen is displayed You are able to practice swiping three times your finger to ensure you use the correct method When you have finished practicing swiping your finger click Next You can also click Skip to skip scanni...

Page 94: ...delete Are you sure you want to delete this template message box will appear on the screen and then click OK button If you want to delete other fingerprints repeat this step If only one fingerprint is registered the message Sorry At least one fingerprint is required will appear after clicking OK You are not allowed to delete a unique fingerprint 5 Click Close 6 Are you sure you want to quit is dis...

Page 95: ...cation fails please logon using the Windows logon password Please logon using the Windows logon password if the fingerprint authentication failed To logon using the Windows logon password enter the Windows logon password at the Welcome screen as normal A warning message will be displayed when authentication is abnormal or authentication is not successful within a fixed duration You must ensure tha...

Page 96: ...ingerprint Utility prior to enabling and configuring the boot authentication and Single Sign On feature You should check that your fingerprint is enrolled before configuring the settings 1 Logon as Administrator means a user has administrator privileges 2 Click Start All Programs TOSIHBA Utilities Fingerprint Utility 3 Swipe your finger across the fingerprint sensor 4 The TOSHIBA Fingerprint Utili...

Page 97: ...ns Some models are equipped with a Web Camera Please refer to the Web Camera Application Online Help for details Figure 4 3 Web Camera 1 Web Camera 2 Web Camera LED 1 2 Do not point the web camera directly at the sun Do not touch or press strongly on the web camera lens Doing so may reduce image quality Use an eyeglass cleaner cleaner cloth or other soft cloth to clean the lens if it becomes dirty...

Page 98: ...ed when you log in follow the steps as described below 1 To launch this utility click Start All Programs TOSHIBA Utilities Face Recognition TOSHIBA Face Recognition does not guarantee the correct identification of a user Changes to the likeness of a registrant such as hair style changes wearing a cap or wearing glasses may effect the recognition rates when such changes occur after the registrant h...

Page 99: ...s within the face shaped frame 5 Once your face has been positioned properly the recording will commence Start moving your neck very slightly to the left and right and then move your neck down and up 6 Registration will end after you have repeatedly moved your neck left right down and up When the register succeeds below message will be displayed on the screen Registration successful Now we ll do t...

Page 100: ...Help button in the Management screen Windows Logon via TOSHIBA Face Recognition This section explains how to login to Windows with TOSHIBA Face Recognition Two authentication modes are provided 1 N Mode Login screen If the face authentication tile is selected by default you can log in without using the keyboard or mouse 1 1 Mode Login screen This mode is essentially the same as AUTO mode but the S...

Page 101: ...n automatically to Windows If authentication was successful but an authentication error subsequently occurred during the login to Windows you will be asked to provide your account information Using optical disc drives The full size drive provides high performance execution of CD DVD ROM based programs You can run either 12 cm 4 72 or 8 cm 3 15 CD DVDs without an adaptor When the computer is access...

Page 102: ... up in the disc tray Figure 4 5 Inserting a disc 1 Disc tray 2 Eject button 1 Laser lens 1 2 1 When the disc tray is fully opened the edge of the computer will cover the disc tray slightly Therefore you will need to turn the disc at an angle when you place it in the disc tray After seating the disc however make sure it lies flat ...

Page 103: ...to place Do not touch the laser lens or any portion of its surrounding casing as this could cause misalignment Prevent foreign objects from entering the drive Check the surface of the disc tray especially the area behind the front edge of the disc tray to make sure there are no such objects before closing the drive If the disc is not seated properly when the disc tray is closed the disc might be d...

Page 104: ...th this computer 1 Eject hole 1 Turn off the power before you use the eject hole If the disc is spinning when you open the disc tray the disc could fly off the spindle and cause injury Please refer to the Writable discs Chapter 2 for details about the types of writable CD DVD discs that can be supported by this computer CD R RW media cannot be accessed using the burn cd dvd option in Media Center ...

Page 105: ...siness profit loss or business interruption that may be caused by the change or loss of the recorded contents Damage that may be caused by using third party equipment or software Given the technological limitations of current optical disc writing drives you may experience unexpected writing or rewriting errors due to disc quality or problems with hardware devices In view of this it is good practic...

Page 106: ...MEDIA CO LTD for 8x and 16x speed media TAIYO YUDEN CO Ltd for 8x and 16x speed media DVD R Double Layer MITSUBISHI KAGAKU MEDIA CO LTD for 2 4x and 8x speed media DVD RW DVD Specifications for Recordable Disc for Version 1 1 or version 1 2 Victor Company of Japan Ltd JVC for 4x and 6x speed media MITSUBISHI KAGAKU MEDIA CO LTD for 4x and 6x speed media DVD RW MITSUBISHI KAGAKU MEDIA CO LTD for 4x...

Page 107: ...ard it might be filled with dummy data if the written data is less than about 1GB Therefore in these circumstance even if you write only a small amount of data it might take additional time to fill in the dummy data When multiple drives that can write data to discs are connected be sure that you do not write to or delete data from the wrong drive Be sure to connect the AC adaptor to the computer b...

Page 108: ... external devices including such items as a PC Card SD SDHC SDXC memory card miniSD microSD Card Memory Stick Memory Stick PRO Memory Stick Duo Memory Stick PRO Duo Memory Stick Micro xD picture card MultiMediaCard USB device external monitor or an optical digital device Use the audio video control button to reproduce music or voice Open the optical disc drive Do not use shut down log off Sleep Mo...

Page 109: ...VD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer or DVD RW disc that was made with other software on a different optical media recorder If you add data to a DVD R DVD R Dual Layer DVD R or DVD R Double Layer disc that you have already recorded to you might not be able to read the added data under some circumstances For example it cannot be read under 16 bit operating systems such as Windows 9...

Page 110: ... use the TOSHIBA VIDEO PLAYER Notes on use TOSHIBA VIDEO PLAYER software is supported for playback of DVD Video and DVD VR Frame dropping audio skipping or out of synch audio and video may occur during playback of some DVD Video titles Close all other applications when using the TOSHIBA VIDEO PLAYER Do not open any other applications or carry out any other operations during DVD Video playback Play...

Page 111: ...VIDEO PLAYER is running Print Screen functions are disabled even when running other applications besides TOSHIBA VIDEO PLAYER and when TOSHIBA VIDEO PLAYER is minimized Please close the TOSHIBA VIDEO PLAYER to use the Print Screen function For some DVD Video discs using the control window to change the audio track will also change the subtitle track Carry out the installation uninstallation of the...

Page 112: ...OSHIBA VIDEO PLAYER Operating TOSHIBA VIDEO PLAYER Notes on Using TOSHIBA VIDEO PLAYER Screen display and available features may vary amongst DVD Videos and scenes If the menu is opened in the Display Area using the Control window s Top Menu or Menu buttons touch pad and mouse menu operations may not be able to be used Open TOSHIBA VIDEO PLAYER HELP TOSHIBA VIDEO PLAYER features and instructions a...

Page 113: ...er utility right click on the speaker icon on the Taskbar and select Open Volume Mixer from the sub menu To adjust the volume level of speakers or headphones move the Speakers slider To adjust the volume level of an application that you are using move the slider for the corresponding application Microphone Level Follow the steps below to change the microphone recording level 1 Right click on the s...

Page 114: ... device tab Information Click the information button to view hardware information software information and language setting Power Management The audio controller in your computer can be turned off when the audio function is not used To adjust the configuration of audio power management click the battery button When audio power management is enabled the circle button at the upper left of the Power ...

Page 115: ...hone line could cause a computer system failure Connect the built in modem only to ordinary analog phone lines Never connect the built in modem to a digital line ISDN Never connect the built in modem to the digital connector on a public telephone or to a digital private branch exchange PBX Never connect the built in modem to a key telephone system for residences or offices Avoid using your compute...

Page 116: ...rt up the operating system Open the Dialing Properties dialog box after selecting region Allows you to configure whether the dialing properties dialog box will be displayed automatically after you have selected a region Location list for region selection Displays a sub menu appears which details location information Open dialog box if the modem and Telephony Current Location region code do not mat...

Page 117: ...lt in modem to the digital connector on a public telephone or to a digital private branch exchange PBX Never connect the built in modem to a key telephone system for residences or offices Avoid using your computer modem with the telephone cable connected during an electrical storm There may be a remote risk of electric shock from lightning 1 Modem jack 3 Telephone jack 2 Modular cable 1 2 3 Do not...

Page 118: ...channels Card power management Do not use the Wireless LAN Wi Fi or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields Interference from a microwave oven or other source can disrupt Wi Fi or Bluetooth operation Turn all wireless functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device ...

Page 119: ... due to eavesdropping or illegal access through the wireless LAN and the damage thereof Bluetooth wireless technology Bluetooth wireless technology eliminates the need for cables such as desktop computers between your PC and other electronic devices example of printers and mobile phones You cannot use the computer s built in Bluetooth functions and an external Bluetooth adaptor simultaneously For ...

Page 120: ...here is some fax application software that you cannot use on this Bluetooth Stack 2 Multi user considerations The use of Bluetooth is not supported in a multi user environment This means that when you use Bluetooth other users that are logged into the same computer will not be able to use this type of functionality Product Support The latest information regarding operating system support language ...

Page 121: ... use a CAT3 or CAT5 cable If you are using Fast Ethernet LAN 100 megabits per second 100BASE TX be sure to connect with a CAT5 cable or higher You cannot use a CAT3 cable Indicator status Indication Indicator off The wireless communication switch is off no wireless functionality is available Indicator glows Wireless communication switch is on Except for the stopped device by the software switch al...

Page 122: ... hardware or software vendor before using or configuring a network connection Connect the AC adaptor before connecting the LAN cable The AC adaptor must remain connected during LAN use If you disconnect the AC Adaptor while the computer is accessing a LAN the system may hang up Do not connect any other cable to the LAN jack except the LAN cable Otherwise malfunctions or damage may occur Do not con...

Page 123: ...r inspected by an authorized service provider in order to assess the scope of any damage Clean the plastics of the computer using a slightly water dampened cloth You can clean the display screen by spraying a small amount of glass cleaner onto a soft clean cloth and then wiping the screen gently with the cloth Moving the computer While the computer is designed for flexible day to day usage you sho...

Page 124: ...s protruding elements Using the TOSHIBA Sleep Utility The TOSHIBA Sleep Utility is used for changing settings of the following function Sleep and Charge It also displays the remaining battery capacity Sleep and Charge Your computer can supply USB bus power DC5V to the USB port even when the power of the computer is turned OFF Power OFF includes Sleep Mode Hibernation Mode or shutdown state This fu...

Page 125: ...n chargers If Sleep and Charge function is enabled the computer s battery will discharge during hibernation or when the computer is turned off It is recommended that you connect the AC adaptor to the computer when enabling the Sleep and Charge function External devices connected to the USB bus power DC5V function that interfaces with the power ON OFF of the computer may always be in an operational...

Page 126: ...ng battery life falls below the setting the Sleep and Charge function will be stopped Clearing the Enable under Battery Mode check box sets the utility to only charge when the AC adaptor is connected Heat dispersal To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temp...

Page 127: ...d special symbols that appear on the screen However there are some differences between using a typewriter and using a computer keyboard Letters and numbers produced in computer text vary in width Spaces which are created by a space character may also vary depending on line justification and other factors The lowercase l el and the number 1 one together with the uppercase O oh and the 0 zero are no...

Page 128: ...ng keys on an enhanced keyboard This computer s keyboard is designed to provide all the features of the 104 key enhanced keyboard Since the keyboard is smaller and has fewer keys some of the enhanced keyboard functions must be simulated using two keys instead of one on the larger keyboard The FN key can be combined with the following keys to simulate functions similar to those of keys on the 104 1...

Page 129: ...e Pressing FN ESC turns the volume on and off Lock Pressing FN F1 enters Lock computer mode To restore your desktop you need to log on again Power Plan Pressing FN F2 changes the power settings Sleep Pressing FN F3 switches the system to Sleep Mode Hibernate Pressing FN F4 switches the system to Hibernation Mode Output Pressing FN F5 changes the active display device To use a simultaneous mode you...

Page 130: ...on Pressing FN Space changes the display resolution Reduce Pressing FN 1 reduces the icon size on the desktop or the font sizes within one of the supported application windows Enlarge Pressing FN 2 enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN Sticky key You can use the TOSHIBA Accessibility Utility to make the FN key sticky that is you ...

Page 131: ... the center of the keyboard with the relevant keys having grey letters at their front edge The overlay provides the same functions as the numeric keypad on a standard 104 105 key enhanced keyboard Turning on the overlays The numeric keypad overlay can be used for numeric data input or cursor and page control Arrow Mode To turn on Arrow Mode press FN F10 the Arrow Mode indicator lights and you are ...

Page 132: ... off While using the normal keyboard function you can temporarily use the keypad overlay without having to turn it on 1 Hold down FN key 2 Check the keyboard indicators as pressing the FN key will turn on the most recently used overlay function if the Numeric Mode indicator lights you can use the overlay for numeric entry while if the Arrow Mode indicator lights you can use the overlay for cursor ...

Page 133: ...Full size keyboard 1 Hold down ALT key 2 Using the numeric keypad type the ASCII code of the character you require 3 Release ALT the ASCII character will appear on the display screen A4 size keyboard 1 Hold down ALT with the overlay on or ALT FN with overlay off 2 Using the overlay keys type the ASCII code of the character you require 3 Release ALT or ALT FN the ASCII character will appear on the ...

Page 134: ...and battery charge status are affected by different power conditions including whether an AC adaptor is connected whether a battery pack is installed and what the charge level is for that battery Table 6 1 Power conditions Power on Power off no operation AC adaptor connected Battery fully charged Operates No charge LED Battery green DC IN green No charge LED Battery green DC IN green Battery parti...

Page 135: ...tor not connected Remaining battery capacity is above low battery trigger point Operates LED Battery off DC IN off Remaining battery capacity is below low battery trigger point Operates LED Battery flashes orange DC IN off Remaining battery capacity is exhausted Computer shuts down No battery installed No operation LED Battery off DC IN off Flashing orange The battery charge is low the AC adaptor ...

Page 136: ... charging will resume this process will occur regardless of whether the computer s power is on or off Green Indicates the AC adaptor is connected and is correctly supplying power to the computer Flashing orange Indicates a problem with the power supply You should initially try plugging the AC adaptor into another power outlet if it still does not operate properly you should contact your reseller o...

Page 137: ...ains the system configuration while the computer is turned off If the RTC battery becomes completely discharged the system will lose this information and the real time clock and calendar will stop working You can change the Real Time Clock settings by turning the computer on while pressing the F2 key and then release the F2 key when the TOSHIBA Leading Innovation screen appears Please refer to Cha...

Page 138: ...should be replaced only by your dealer or by a TOSHIBA service representative The battery can explode if not properly replaced used handled or disposed Dispose of the battery as required by local ordinances or regulations Charge the battery pack only in an ambient temperature between 5 and 35 degrees Celsius Otherwise the electrolyte solution might leak battery pack performance might deteriorate a...

Page 139: ... by leaving it in the computer with the power on until the system automatically turns itself off 2 Connect the AC adaptor to the DC IN 15V jack of the computer and to a wall outlet that is supplying power 3 Charge the battery until the Battery indicator glows green Repeat these steps two or three times until the battery recovers normal capacity Monitoring battery capacity Remaining battery power c...

Page 140: ...lay saves power The environmental temperature operating time decreases at low temperatures The condition of the battery terminals you should always ensure the terminals stay clean by wiping them with a clean dry cloth before installing the battery pack Battery exhausted time Refer to User Information Guide about battery exhausted time Extending battery life To maximize the life of your battery pac...

Page 141: ...e computer s power off ensure that the Power indicator is off 3 Remove all cables and peripherals that are connected to the computer 4 Close the display panel and turn the computer upside down 5 Slide the battery lock into its unlocked position 4 Connect the AC adaptor to the DC IN 15V jack of the computer and to a wall outlet that is supplying power The DC IN indicator should glow green and the B...

Page 142: ...ck as far as it will go into the computer 2 Ensure that the battery pack is securely in place and the battery lock is in its locked position Figure 6 2 Securing the battery pack 3 Turn your computer over TOSHIBA Password Utility 1 Battery pack 3 Battery release latch 2 Battery lock 1 2 3 Do not touch the battery release latch while holding the computer or the battery pack might fall out due to the...

Page 143: ...or delete the HDD Passwords or to set the HDD Master Password Passwords set in the TOSHIBA Password Utility are different from the Windows login password After you set the password a dialog box will be displayed asking whether you want to save it to a floppy diskette or other media If you forget the password you can open the password file on another computer Be sure to keep the media in a safe pla...

Page 144: ...omputer by password To start up the computer with the user password follow the steps as detailed below 1 Turn on the power as described in Chapter 1 Getting Started The following message will appear in the screen S Password 2 Enter the Password 3 Press ENTER If you forget your HDD User Password TOSHIBA will NOT be able to assist you and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERAB...

Page 145: ...bernation Mode please refer to Chapter 5 The Keyboard for further details Panel power on off You can set up your computer so that power is turned off automatically when you close the display panel and turned on again when you open it Please note that this function is only available for Sleep Mode or Hibernation Mode not for Shut Down Mode System automatic Sleep Hibernation This feature automatical...

Page 146: ...grams TOSHIBA Utilities HWSetup HW Setup window The HW Setup window contains a number of tabs General Display Boot Setting Keyboard CPU LAN SATA and USB to allow specific functions of the computer to be configured In addition there are also three buttons OK Cancel and Apply OK Accepts your changes and closes the HW Setup window Cancel Closes the window without accepting your changes Apply Accepts ...

Page 147: ...ing This function allows you to modify the boot settings Boot Priority Options This tab allows you to set the priority for booting the computer The Boot Priority Options setting window will be displayed Click the up and down arrow buttons to adjust the priority To change the boot drive follow the steps below 1 Hold down F12 and boot the computer when the TOSHIBA Leading Innovation screen appears r...

Page 148: ...press a key other than one of those listed or if the selected device is not installed the system will continue to boot according to the current and available settings in HW Setup HDD Sets the USB memory to be the equivalent of a hard disk drive default With this setting the USB memory device can be used to start the computer as though it were a hard disk drive based on the hard disk drive settings...

Page 149: ...e Wake up on Keyboard function Disabled Disables the Wake up on Keyboard function Default Dynamically Switchable The processor s automatic clock speed switching function is enabled in use the processor s operation is automatically switched when necessary default Always High The processor s automatic clock speed switching function is disabled in use the processor will always run at its highest leve...

Page 150: ... to set SATA interface setting Enabled Enables Wake up on LAN from shutdown Disabled Disables Wake up on LAN from shutdown Default Enabled Enables Built in LAN functions Default Disabled Disables Built in LAN functions This feature is supported with some models Enabled Enables the USB Legacy Emulation Disabled Disables the USB Legacy Emulation Default Enabled Enables the eSATA port Default Disable...

Page 151: ...s happening write down what the system is doing and what actions you performed immediately before the problem occurred Make a screenshot of the current display Please also be aware that the questions and procedures described in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from your...

Page 152: ...help to identify the problem faster Analyzing the problem Sometimes the computer will give you clues that can help you identify why it is malfunctioning In view of this you should keep the following questions in mind Which part of the computer is not operating properly keyboard hard disk drive display panel touch pad touch pad control buttons as each device will produce different symptoms Check th...

Page 153: ...ainst the operating system documentation Hardware If you cannot find a software problem you should then check the setup and configuration of your hardware First run through the items in the preliminary checklist as described previously then if you still cannot correct the problem try to identify the source the next section provides checklists for individual components and peripherals Before using ...

Page 154: ... function normally The screen displays an error message In these instances turn off the computer check all cable connections and then restart it if the self test fails again contact your reseller dealer or service provider Power When the computer is not plugged into an AC power outlet the battery pack is the primary power source However your computer also has a number of other power resources incl...

Page 155: ...even though the DC IN indicator stops blinking If the computer has reached room temperature and it still does not start or if it starts but shuts down quickly contact your reseller dealer or service provider Computer shuts down and its DC IN indicator is flashing green This indicates a problem with the heat dispersal system you should contact your reseller dealer or service provider Problem Proced...

Page 156: ...temperature before you try again Unplug the AC adaptor and remove the battery to make sure its connecting terminals are clean if necessary wipe them with a soft dry cloth lightly dipped in alcohol Connect the AC adaptor and replace the battery taking care to ensure that it is securely seated in the computer Check the Battery indicator if it does not glow allow the computer to charge the battery fo...

Page 157: ... load 2 Set the date in the System Date field 3 Set the time in the System Time field 4 Press F10 a confirmation message will be displayed 5 Press the Y key the BIOS setup application will end and the computer will restart Problem Procedure Cannot enter password Please refer to the TOSHIBA Password Utility section in Chapter 6 Power and Power Up Modes for further information Problem Procedure Some...

Page 158: ...he display panel dry properly before closing it Problems above remain unresolved or other problems occur You should initially refer to the documentation supplied with you software to determine if it is this that is causing the problems Alternatively you may wish to run the TOSHIBA PC Diagnostic Tool to check the general operation of the computer If you are still unable to resolve the problem conta...

Page 159: ... your reseller dealer or service provider Problem Procedure Problem Procedure You cannot access a CD DVD in the drive Make sure the drive s disc tray is securely closed Press gently until it clicks into place Open the disc tray and make sure the CD DVD is properly seated It should lie flat with the label facing up A foreign object in the disc tray could block laser light from reading the CD DVD Ma...

Page 160: ...d 2 Recordable DVD DVD R R DL DVD R R DL DVD RW DVD RW DVD RAM Check the region code on the DVD It must match that on the DVD Super Multi drive Region codes are listed in the Optical disc drives section in Chapter 2 The Grand Tour Problem Procedure PC Card error occurs Remove the PC Card from the computer and then reinsert it in order to ensure it is firmly connected In the event that the PC Card ...

Page 161: ...nsure the required file is actually on the Memory Card that is inserted into the computer If you are still unable to resolve the problem contact your reseller dealer or service provider Problem Procedure The Touch Pad does not work Check the Device Select settings Click Start Control Panel Hardware and Sound Mouse Pressing FN F9 to enables On screen pointer does not respond to pointing device oper...

Page 162: ...tive enough Adjust the touch Sensitivity 1 Click Start Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Advanced tab 3 Click the Advanced feature settings button 4 Advanced feature settings is displayed 5 In the Touch Pad tab click Settings button within the Pointer speed and tapping settings 6 Detailed Touch Pad settings window is displayed 7 Move the slider b...

Page 163: ...thin the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Start Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Pointer Options t...

Page 164: ...to register their fingerprints due to insufficient unique characteristics in their fingerprints The recognition success rate may differ from user to user The fingerprint cannot be read due to injuries to the finger In this instance you should try the recognition process again using another enrolled finger However if fingerprints from all the enrolled fingers cannot be read you should instead log i...

Page 165: ...s function When there is a current overflow of the external device connected to the compatible port USB bus power DC5V supply may be stopped for safety reasons When this happens disconnect an external device if some external devices are connected After that turn the power of the computer ON OFF to restore the function If this function can not be still used even if only one external device is conne...

Page 166: ... to disable the USB Sleep and Charge function The USB Wakeup function does not work When USB Sleep and Charge function is enabled the USB WakeUp function does not work for ports that support the USB Sleep and Charge function In that case use an USB port that does not have the USB Sleep and Charge function compatible icon or change to disable USB Sleep and Charge function Problem Procedure Problem ...

Page 167: ...d to decrease it click the volume down button Check the software volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working For further information please refer to Troubleshooting in Windows section of Windows Help...

Page 168: ...hen the external monitor is set as the primary display device in extended desktop mode it will not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the externa...

Page 169: ...or pule dialling selection feature is set correctly Communication is cut off unexpectedly The computer will automatically cut off communication when connection with the carrier is not successful for a set time interval try lengthening this time interval within your communication application A CONNECT display is quickly replaced by NO CARRIER Ensure that the communication application s error contro...

Page 170: ...t your LAN administrator Problem Procedure Cannot access Wireless LAN Make sure the computer s Wireless communication switch is set to on If problems persist contact your LAN administrator Problem Procedure Cannot access Bluetooth device Check to ensure the computer s Wireless Communication Switch is set to on Check to ensure the Bluetooth Manager application is running on the computer and that po...

Page 171: ...ur computer and or software they are your best resource for current information and support Where to write If you are still unable to solve the problem and suspect that it is hardware related write to TOSHIBA at the nearest location listed below Problem Procedure The following message appears when executing Recovery Media Creator The Recovery Media Creator can not be launched because there is no r...

Page 172: ...erlands TOSHIBA Information Systems Benelux B V Rivium Boulevard 41 2909 LK Capelle a d IJssel Singapore TOSHIBA Singapore Pte Ltd 438B Alexandra Road 06 01 Alexandra Technopark Singapore 119968 Spain TOSHIBA Information Systems ESPAÑA Parque Empresarial San Fernando Edificio Europa 1a Planta Escalera A 28830 Madrid España United States of America TOSHIBA America Information Systems Inc 9740 Irvin...

Page 173: ... 33 4 37 6 h millimeters not including parts that extend beyond the main body Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 0 to 3 000 meters Non operating 0 to 10 000 meters maximum ...

Page 174: ...ork control unit NCU Type of NCU AA Type of line Telephone line analog only Type of dialing Pulse Tone Control command AT commands EIA 578 commands Monitor function Computer s speaker Communication specifications Communication system Data Full duplex Fax Half duplex Communication protocol Data ITU T Rec Former CCITT Bell Fax ITU T Rec Former CCITT V 21 V 22 V 22bis V 32 V 32 bis V 34 V 90 103 212A...

Page 175: ...th V 90 28000 29333 30666 32000 33333 34666 36000 37333 38666 40000 41333 42666 44000 45333 46666 48000 49333 50666 52000 53333 54666 56000 bps Fax 2400 4800 7200 9600 12000 14400 bps Transmitting level 10 dBm Receiving level 10 to 40 dBm Input output impedance 600 ohms 30 Error correcting MNP class 4 and ITU T V 42 Data compression MNP class 5 and ITU T V 42bis Power supply 3 3V supplied by compu...

Page 176: ...hat supports that mode Video mode Video mode settings are configured via the Screen Resolution dialog To open the Screen Resolution dialog click Start Control Panel Appearance and Personalization Display Change display settings Due to the display panel s increased resolution lines may appear broken in when displaying images in full screen text mode If you are running some applications for example ...

Page 177: ... The Wireless Fidelity Wi Fi certification as defined by the Wi Fi Alliance The Wi Fi CERTIFIED logo is a certification mark of the Wi Fi Alliance Bluetooth wireless technology Interoperability Bluetooth Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum FHSS radio technology and is compliant to...

Page 178: ... airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to ask for authorization to use the Wireless device prior to turning on the equipment The wireless devices hav...

Page 179: ...ithin the band 2454 2483 5MHz Military Radio location use Refarming of the 2 4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy For private use a general authorization is required if WAS RLAN s are used outside own premises For public use a general authorization is required Luxembourg Implemented General authorization required for ...

Page 180: ...ustrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight 2 Permitted to use for public wireless access local networks on board aircraft during a flight at the altitude not less than 3000m Italy For private use a general authorization is required if WAS RLAN s ...

Page 181: ...l operating configuration the distance between the antenna and the user should not be less than 20cm Please refer to the computer user s manual for the details regarding antenna location The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtai...

Page 182: ...listed above 2 If this equipment causes RF interference to other radio stations promptly change the frequency being used change the location of use or turn off the source of emissions 3 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations 2 Indication for Wireless LAN The indication shown below appears on this equipmen...

Page 183: ...pment 62205ANHMW DSP Research Inc Approval Number D100944003 Intel Centrino Advanced N 6230 a b g n a b g Wireless LAN and Bluetooth The Name of the radio equipment 62230ANHMW DSP Research Inc Approval Number D101045003 Atheros AR938x Wireless Network Adapter a b g n a b g Wireless LAN The Name of the radio equipment AR5BHB116 DSP Research Inc Approval Number D101136003 Atheros AR9002WB 1NG Wirele...

Page 184: ... is Ch1 Ch11 Available channel at connection with an access point by the Infrastructure mode is Ch1 Ch13 Ch36 Ch40 Ch44 Ch48 Ch52 Ch56 Ch60 Ch64 Ch100 Ch104 Ch108 Ch112 Ch116 Ch120 Ch124 Ch128 Ch132 Ch136 Ch140 Ch149 Ch153 Ch157 Ch161 Ch165 Aruba Australia Austria Azerbaijan Bahrain Belgium Bermuda Bolivia Bosnia and Herzegovina Brazil Brunei Bulgaria Canada Chile China Colombia Costa Rica Cyprus ...

Page 185: ... South Korea Spain Sri Lanka Sweden Switzerland Tanzania Thailand Trinidad and Tobago Turkey UK Uruguay USA Zimbabwe Do not use this equipment in the countries regions which are not listed in the table below An ad hoc mode is not available in 802 11a and 802 11n mode Available channel of Peer to peer connection by ad hoc mode is Ch1 Ch11 Available channel at connection with an access point by the ...

Page 186: ...a Luxembourg Malta Mexico Montenegro Netherlands New Zealand Norway Panama Philippines Poland Portugal Puerto Rico Qatar Romania Saudi Arabia Slovakia Slovenia South Korea Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey UK Uruguay USA Do not use this equipment in the countries regions which are not listed in the table below An ad hoc mode is not available in 802 11a and 802 11n mode Avai...

Page 187: ...l Bulgaria Cambodia Canada Chile China Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Estonia Finland France Germany Ghana Greece Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Jordan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Montenegro Netherlands New Zealand Nicaragua Norway Papua New Guinea Peru Philippines Poland Portugal Qatar...

Page 188: ...angladesh Belarus Belgium Bolivia Bosnia and Herzegovina Botswana Brazil Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Central African Republic Chile China Colombia Comoros Costa Rica Croatia Cyprus Czech Republic Democratic Republic of the Congo Denmark Dominican Republic Ecuador Egypt El Salvador Estonia Finland France Georgia Germany Ghana Greece Guatemala Honduras Hong Kong Hungary Ic...

Page 189: ...nama Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Republic of Chad Republic of Djibouti Republic of The Gambia Reunion Romania Rwanda Saudi Arabia Senegal Serbia Sierra Leone Singapore Slovak Republic Slovenia South Africa South Korea Spain Sri Lanka Swaziland Sweden Switzerland Taiwan Tajikistan Thailand Togo Tunisia Turkey Turkmenista UAE UK Ukraine Uruguay USA Venezuela Vietnam Y...

Page 190: ... country region in which it is used All cords must meet the following specifications Certification agencies Wire size Minimum 0 75 mm 2 Current rating Minimum 2 5 amperes China CQC CEMC U S and Canada UL listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMK...

Page 191: ...d three pin plug configuration must be 6 15P 250V or 5 15P 125V as designated in the U S National Electrical code handbook and the Canadian Electrical Code Part II The following illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia and Europe France LCIE Switzerland SEV Germany VDE United Kingdom BSI USA United Kingdom AS approved Approved by the BS approved UL a...

Page 192: ...ination time and temperatures for various devices The stored data uses a very small portion of the total hard disk capacity approximately 10MB or less per year This information is used to identify and provide a notification of system conditions which may effect the performance of your Toshiba computer It may also be used to help diagnose problems should the computer require service by Toshiba or T...

Page 193: ... Monitor software you agree with these terms and conditions and to the use and sharing of the collected information Once the program is enabled the TOSHIBA PC Health Monitor screen is displayed and the program will begin monitoring system functions and collecting information If a TOSHIBA PC Health Monitor message is displayed A message will be displayed if any changes which may interfere with the ...

Page 194: ...ing module cover 6 Lift the plastic film and clean the cooling module using a vacuum cleaner or other cleaning tool 1 Plastic film Figure E 2 Lift the plastic film 7 Slide the Cooling module cover back into place on the computer to reattach 8 Install the battery pack refer to the Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required 9 Turn your computer over 2 1 Do n...

Page 195: ...CPU Central Processing Unit CPU Performance Legal Footnotes CPU performance in your computer product may vary from specifications under the following conditions use of certain external peripheral products use of battery power instead of AC power use of certain multimedia computer generated graphics or video applications use of standard telephone lines or low speed network connections use of comple...

Page 196: ...t Toshiba technical service and support refer to TOSHIBA support section in Chapter 8 Troubleshooting for more information 64 Bit Computing 64 bit processors are designed to take advantage of 32 and 64 bit computing 64 bit computing requires that the following hardware and software requirements are met 64 bit Operating System 64 bit CPU Chipset and BIOS Basic Input Output System 64 bit Device driv...

Page 197: ...073 741 824 bytes and therefore shows less storage capacity Available storage capacity will also be less if the product includes one or more pre installed operating systems such as Microsoft Operating System and or pre installed software applications or media content Actual formatted capacity may vary LCD Over a period of time and depending on the usage of the computer the brightness of the LCD sc...

Page 198: ...ng on surrounding electromagnetic environment obstacles access point design and configuration and client design and software hardware configurations The actual transmission speed will be lower than the theoretical maximum speed Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media ...

Page 199: ...MOS complementary metal oxide semiconductor CPU central processing unit CRT cathode ray tube DC direct current DDC display data channel DDR double data rate DIMM dual inline memory module DVD digital versatile disc DVD R Digital Versatile Disc Recordable DVD RAM Digital Versatile Disc Random Access Memory DVD R Dual Layer Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc ...

Page 200: ...eal time clock S P DIF Sony Philips Digital Interface Format SD secure Digital SDHC secure Digital High Capacity SDXC secure Digital Extended Capacity SDRAM synchronous dynamic random access memory SLI Scalable Link Interface SO DIMM small outline dual in line memory module SSD Solid state drive TFT thin film transistor USB Universal Serial Bus UXGA ultra extended graphics array VGA video graphics...

Page 201: ...uter 4 35 Cooling vents 2 4 D DC IN indicator 2 12 6 3 Display 3 4 automatic power off 3 6 brightness down 5 4 brightness up 5 4 controller B 1 hinges 2 9 opening 1 6 screen 2 9 Documentation list 1 1 Dual Pointing Device Touch Pad 2 10 4 1 Touch Pad control buttons 2 10 4 1 using 4 1 DVD ROM drive using 4 13 DVD ROM DVD Super Multi drive problems 8 9 E eco button 3 6 Equipment checklist 1 1 eSATA...

Page 202: ...om Display resolution 5 4 HW Setup accessing 7 1 Boot priority 7 2 CPU 7 4 display 7 2 general 7 2 keyboard 7 3 LAN 7 4 SATA 7 5 window 7 1 USB 7 5 I Indicators 2 11 K Keyboard 5 1 emulating enhanced keyboard 5 2 FN Sticky key 5 4 Function keys F1 F12 5 2 Hot keys 5 3 problems 8 7 typewriter keys 5 1 Windows special keys 5 5 Keypad overlay 3 7 Arrow mode 5 5 Numeric mode 5 5 temporarily using norm...

Page 203: ...yzing the problem 8 2 Battery 8 6 Bluetooth 8 20 Dual Pointing device 8 11 DVD ROM DVD Super Multi drive 8 9 eSATA device 8 16 External monitor 8 18 Fingerprint Sensor 8 14 Hard disk drive 8 8 Hardware and system checklist 8 3 Internal display panel 8 8 Keyboard 8 7 LAN 8 20 Memory Cards 8 10 Overheating power down 8 5 Password 8 7 PC Card 8 10 Power 8 4 Real Time Clock 8 7 Recovery Media 8 21 Sel...

Page 204: ... RAM Utility 3 12 TOSHIBA HDD SSD Alert Utility 3 12 TOSHIBA PC Diagnostic Tool 3 9 TOSHIBA Presentation button 3 6 TOSHIBA Service Station 3 12 TOSHIBA Speech System 3 13 U USB device problems 8 14 V Video mode B 1 Video RAM 3 2 W Web Camera 2 9 3 5 4 9 Wireless communication 4 30 indicator 2 12 4 33 Wireless communication switch 2 2 4 32 Wireless LAN 3 5 4 30 problems 8 20 X xD picture card 3 18...

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