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If Something Goes Wrong
The Windows
®
operating system is not working
If Windows
®
fails to start properly twice, the Windows
®
Boot
menu will launch. To enter the Boot menu manually:
1
Press
Ctrl
,
Alt
,
and
Del
simultaneously (once).
2
Click or touch the
Power
button in the lower right
corner of your screen.
3
Click or touch the
Restart
option from the menu.
4
Click or touch
Troubleshoot
from the menu.
You now have several options:
Refresh your computer
❖
Your files and personalization settings won't change
❖
Your computer settings will be changed back to their
defaults
❖
Your Apps from the Windows
®
Store are retained
❖
Apps you installed from discs or Web sites are removed
❖
A list of removed apps is saved to your desktop
For more information, see
Reset your computer
❖
All of your personal files and apps are removed
❖
Your computer settings are changed back to their
defaults
For more information, see
.
Advanced options
Choosing this option presents you with another set of
options:
System Restore
❖
System Restore allows you to use a Restore point to
return the computer to a state at which it was performing
properly. Restore points are created:
❖
When new hardware or software is installed
❖
Manually by the user
System Image Recovery
Windows
®
will “Recover” the Operating system using a
specific image provided by the user.
