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Toshiba Satellite C55-C, User Manual

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Toshiba Satellite C55-C User Manual Download Page 99

Make sure that the AC adaptor is connected during the restoring process.

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

1.

Click the power icon (   ) on the Start screen and then select

Restart

.

2.

Hold down 

0

 (zero) key and then release this key one second after the

computer is power on. Choose 

Yes

 if you want to continue.

3.

Select 

Troubleshoot

.

4.

Select 

Reset your PC

.

5.

Follow the on-screen instructions to finish the recovery.

You can also perform the restoration through PC settings in the operating
system:
1.

Click the 

Settings

 charm and click 

Change PC settings

.

2.

Click 

Update and recovery

 under PC settings and then click

Recovery

.

3.

Click 

Get started

 under 

Remove everything and reinstall Windows

.

4.

Follow the on-screen instructions to finish the recovery.

User's Manual

5-18

Summary of Contents for Satellite C55-C

Page 1: ...User s Manual C55 C L50 C P50 C ...

Page 2: ...your computer for the first time 2 2 Getting to know Windows 2 7 Turning off the power 2 9 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 3 Back 3 4 Underside 3 5 Front with the display open 3 6 Internal Hardware Components 3 9 Power Condition Descriptions 3 13 Chapter 4 Operating Basics Using the Touch Screen 4 1 Using the Touch Pad 4 2 The Keyboard 4 3 Opti...

Page 3: ...e 5 11 TOSHIBA PC Health Monitor 5 13 TOSHIBA Setup Utility 5 14 System Recovery 5 15 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 15 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 3 NFC Regulatory Information 7 13 Legal Footnotes 7 14 VCCI Class B Information Japan Only 7 17 Ope...

Page 4: ... conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy The instructions a...

Page 5: ...might be trademarks or registered trademarks of their respective companies Regulatory Information FCC information FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential...

Page 6: ... cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Declaration of Conformity This product is carr...

Page 7: ...than the above mentioned Residential commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are...

Page 8: ...tion is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 ...

Page 9: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Page 10: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Page 11: ...I DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA L L C...

Page 12: ...efficiency You can wake the computer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse g...

Page 13: ...pire2 486 Sin dong Yeongtong gu Suwon si Gyeonggi do Korea 443 734 Precautions CAUTION This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT To use this model properly read the instruction manual carefully and keep this manual for your future reference In case of any trouble with this model please contact your nearest AUTHORIZED service station To prevent direct expos...

Page 14: ...ating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they might overheat To keep your computer in prime operating condition protect your work area from Dust moisture and direct sunlight E...

Page 15: ... can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely In these circumstances you should ...

Page 16: ... carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Mobile phones Be aware that the use of mobile phones can interfere with the audio system The operation of the computer will not be impaired in any way but it is recommended that a minimum distance of 30 cm is maintained between the comput...

Page 17: ...Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 14 ...

Page 18: ...or and power cord 2 pin plug or 3 pin plug Documentation Quickstart Instruction Manual for Safety and Comfort Warranty Information If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and operating procedures HDD or Hard disk drive Some models are equipped with a Solid State Drive SSD ...

Page 19: ...the desktop by the following ways Click the Start charm Move the mouse pointer all the way into the lower left corner of the screen and then click the Start button Use the Windows logo key on your keyboard For detailed information refer to the Windows Help and Support Apps view You can find all of your apps including desktop programs in the Apps view To get to the Apps view Move the mouse pointer ...

Page 20: ...daptor when you want to charge the battery or operate from AC power The battery pack must be charged before you can operate from battery power The AC adaptor can automatically adjust to any voltage ranging from 100 volts to 240 volts and to a frequency of either 50 hertz or 60 hertz enabling you to use this computer in almost any country region The adaptor converts AC power to DC power and reduces...

Page 21: ...t step otherwise the adaptor DC output plug could hold an electrical charge and cause an electrical shock or minor bodily injury when touched As a general safety precaution avoid touching any metal parts Never place your computer or AC adaptor on a wooden surface furniture or any other surface that could be marred by exposure to heat since the computer base and the surface of the AC adaptor increa...

Page 22: ...he display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raised slowly lift the display panel It allows the angle of the display panel to be adjusted to provide optimum clarity Figure 2 4 Opening the display panel 1 1 Display panel Product appearance depends on the model you purchased Op...

Page 23: ...eyboard When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Turning on the power This section describes how to turn on the power The Power indicator indicates the status Refer to the Power Condition Descriptions se...

Page 24: ... the Windows Help and Support Start screen The Start screen is the launching pad for everything you can do in the Windows operating system providing new and easy ways to access everything from your favorite apps and websites to your contacts and other important information From the Start screen you can start typing to search for what you want From there you can easily switch between results for ap...

Page 25: ...t screen Share This charm allows you to share items links photos and more Start This charm takes you to the Start screen or if already on the Start screen returns you to your last app Devices This charm allows you to manage your hardware Settings This charm allows you to access your computer settings volume brightness connecting to the internet and more Tiles Tiles can be accessed and launched fro...

Page 26: ...c activity has stopped before removing the disk disc If you turn off the power while a disk disc is being accessed you might lose data or damage the disk Never turn off the power while an application is running Failure to do so can cause data loss Never turn off the power disconnect an external storage device or remove storage media during data read write Failure to do so can cause data loss 3 Cli...

Page 27: ...e be sure to save your data To prevent data loss do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices Do not install or remove a memory module while the computer is in Sleep Mode only for models equipped with the memory module cover The computer or the memory module could be damaged When the AC adaptor is connected ...

Page 28: ...puter is in Sleep Mode the Power indicator blinks white If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode consumes more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back on immediately after shutting down Memory circui...

Page 29: ...e panel power off feature Starting Hibernation Mode To enter Hibernation Mode click the power icon on the Start screen and then select Hibernate To show Hibernate in Power menu set up according to the following steps 1 Click Control Panel System and Security Power Options under Windows System group in the Apps view 2 Click Choose what the power button does or Choose what closing the lid does 3 Cli...

Page 30: ...he current data in memory to the Hard Disk Drive After you turn off the computer and the content of memory has been saved to the Hard Disk Drive turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a moment to let all capacitors fully discharge User s Manual 2 13 ...

Page 31: ...osed position Figure 3 1 Front of the computer with display panel closed 1 2 1 DC IN Battery indicator 2 Wireless communication indicator DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery charge status White indicates that the battery is fully charged while the power is being correctly supplied from the AC power adaptor Refer to the Power Conditio...

Page 32: ... and charge its internal batteries Note that you must only use the model of AC adaptor supplied with the computer at the time of purchase Using the wrong AC adaptor can damage the computer LAN jack This jack lets you connect to a LAN The adaptor has built in support for Ethernet LAN 10 megabits per second 10BASE T or Fast Ethernet LAN 100 megabits per second 100BASE TX Some models are equipped wit...

Page 33: ... port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Optical disc drive The computer might be ...

Page 34: ...and Charge function and this function is only provided with some models USB 3 0 port s might work as USB 2 0 port s when operating in USB Legacy Emulation mode Before removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Universal Serial Bus USB 2 0 or 3 0 port One...

Page 35: ...e information regarding Battery Life refer to the Legal Footnotes section Underside The following figures show the underside of the computer Ensure that the display is closed before the computer is turned over to avoid causing any damage Figure 3 5 The underside of the computer 1 1 2 3 1 1 2 1 Cooling vents 3 Memory module cover 2 Cooling vents Provided with some models Product appearance depends ...

Page 36: ...under this cover allows for the installation replacement and removal of additional memory module The capacity of the memory modules varies depending on the model The actual amount of useable system memory is less than the installed memory modules Refer to the Additional memory module section Front with the display open This section shows the computer with the display panel open In order to open th...

Page 37: ...amera LED glows when the Web Camera is operating Web Camera Web Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communication tool Do not point the web camera directly at the sun Do not touch or press strongly on the web camera lens Failure to do so might reduce image quality Use an eyeglass cl...

Page 38: ...ries Legal Footnote LCD For more information regarding LCD refer to the Legal Footnotes section Stereo speakers The speakers emit sound generated by your software as well as audio alarms such as low battery condition generated by the system Display hinges The display hinges allow the display panel to be positioned at a variety of easy to view angles Power button Press this button to power on off t...

Page 39: ... to go Touch Pad control buttons The two buttons located on the bottom of the Touch Pad are used like the buttons on a standard mouse Press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using Internal Hardware Components This section describes the int...

Page 40: ...C Health Monitor utility by clicking PC Health Monitor under TOSHIBA group in the Apps view and then click PC Information Note that part of the hard disk overall capacity is reserved as administration space In this manual the word HDD or Hard disk drive also refers to the SSD unless otherwise stated SSD is a large capacity storage device which uses Solid State Memory in place of a magnetic disk of...

Page 41: ...ement settings and features utilized GPU performance is only optimized when operating in AC power mode and might decrease considerably when operating in battery power mode Legal Footnote Graphics Processing Unit GPU For more information regarding Graphics Processing Unit GPU refer to the Legal Footnotes section Intel Display Power Saving Technology Intel GPU models might include the Display Power ...

Page 42: ...AMD VISION Engine Control Center Catalyst Control Center In this control panel 1 Select PowerPlay under Power 2 Select Enable PowerPlay check box and then select the Enable Vari Bright check box If you want to improve the picture quality under the conditions mentioned above adjust the setting towards Maximize Quality or disable this feature NVIDIA GeForce ExperienceTM NVIDIA GeForce ExperienceTM o...

Page 43: ...oose to optimize such games via the NVIDIA Cloud in the future Power Condition Descriptions The computer operating capability and battery charge status are affected by different power conditions including whether an AC adaptor is connected and what the battery charge level is DC IN Battery indicator Check the DC IN Battery indicator to determine the status of the battery pack and the power status ...

Page 44: ...noted White Indicates that power is being supplied to the computer and the computer is turned on Flashing white Indicates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to maintain this condition No light Under any other conditions the indicator does not light User s Manual 3 14 ...

Page 45: ...old Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch the screen or an item with two or more fingers and then move the fingers toward each other pinch or away from each other stretch This shows different levels of information or visually zooms in or out Rotate...

Page 46: ...d in the palm rest might support the following gestures Tap Tap once on the Touch Pad to activate an item such as an app Two Finger Tap Tap once on the Touch Pad with two fingers together to display a menu or other function depending on the software you are using Similar to right click Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other pinch or away fr...

Page 47: ...r of keys available on your keyboard depends on which country region your computer is configured for with keyboards being available for numerous languages There are different types of keys specifically typewriter keys function keys Windows special keys and the keypad overlay Never remove the key caps on your keyboard Failure to do so could damage the parts under the key caps Keyboard indicator The...

Page 48: ...ystem Settings Keyboard under TOSHIBA group in the Apps view Special function mode allows you to use special functions without pressing the FN key Special function mode Standard F1 F12 mode Function F1 FN F1 Allows you to search your computer the web or within an app F2 FN F2 Decreases the brightness of the display panel in individual steps F3 FN F3 Increases the brightness of the display panel in...

Page 49: ...ows FN Space FN Space Changes the display resolution FN FN Turns the keyboard backlight on or off This function is supported with some models Some functions show the toast notification at the edges of the screen Those toast notifications are disabled by default You can enable them in the TOSHIBA Function Key application To access it click Function Key under TOSHIBA group in the Apps view Windows s...

Page 50: ...the following formats CD ROM DVD ROM DVD Video CD DA CD Text Photo CD single multi session CD ROM Mode 1 Mode 2 CD ROM XA Mode 2 Form1 Form2 Enhanced CD CD EXTRA Addressing Method 2 DVD R DVD RW DVD R DVD RW DVD RAM DVD R DL Format1 DVD R DL Blu ray Writer drive In addition to the above formats Blu ray Writer drive supports BD ROM BD ROM DL BD R BD R DL BD RE and BD RE DL Using optical disc drives...

Page 51: ...y After seating the disc however make sure it lies flat Do not touch the laser lens or any portion of its surrounding casing as this could cause misalignment Prevent foreign objects from entering the drive Check the surface of the disc tray especially the area behind the front edge of the disc tray to make sure there are no such objects before closing the drive 4 Press gently at the center of the ...

Page 52: ...oment to make sure the disc has stopped spinning before pulling the disc tray fully open 2 The disc extends slightly over the sides of the disc tray so you can grasp it Gently lift out the disc 3 Push the center of the disc tray to close it Press gently until it locks into place How to remove disc when the disc tray will not open Pressing the eject button will not open the disc tray when the compu...

Page 53: ...CD RW DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW or DVD RAM discs You can use the Blu ray Writer drive to write data to either CD R CD RW DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM BD R BD R DL BD RE or BD RE DL discs When writing information to media using an optical drive you should always ensure that you connect the AC adaptor to a live electrical outlet It is possible that if data is...

Page 54: ...es of important data in case of any undesired change or loss of the recorded contents Before writing or rewriting Based on TOSHIBA limited compatibility testing we suggest the following manufacturers of disc media however it must be noted that disc quality can affect write or rewrite success rates Also be aware that in no event does TOSHIBA guarantee the operation quality or performance of any dis...

Page 55: ...poration BD R DL Panasonic Corporation BD RE Panasonic Corporation BD RE DL Panasonic Corporation BD R TL TDK Corporation BD RE TL Panasonic Corporation Some types and formats of DVD R DL and DVD R DL discs might be unreadable Disc created in DVD R DL format4 Layer Jump Recording cannot be read When writing or rewriting Please observe the following points while you write or rewrite data to a media...

Page 56: ...places subject to vibration such as airplanes trains or cars In addition do not use the computer on an unstable surface such as a stand Keep mobile phones and other wireless communication devices away from the computer CyberLink PowerDVD for TOSHIBA Please be aware of the following limitations when you use the CyberLink PowerDVD for TOSHIBA Notes on use This software can only be used on Windows op...

Page 57: ...PowerDVD for TOSHIBA The CyberLink PowerDVD for TOSHIBA does not have a parental control function Carry out the installation uninstallation of the CyberLink PowerDVD for TOSHIBA under a user account with administrator rights Do not change Windows Users while CyberLink PowerDVD for TOSHIBA is running For some DVD or video files using the control window to change the audio track will also change the...

Page 58: ...Link PowerDVD for TOSHIBA Help Press the F1 key when CyberLink PowerDVD for TOSHIBA is launched TOSHIBA Blu ray Disc Player Please be aware of the following limitations when you use TOSHIBA Blu ray Disc Player Notes on Use This software can only be used on Windows operating system TOSHIBA Blu ray Disc Player is only provided with models configured with a Blu ray Writer drive Playback of high bit r...

Page 59: ...on the contents or network situation Blu ray drives and their associated media are manufactured according to the specifications of three marketing regions Region codes can be set from TOSHIBA Blu ray Disc Player Click the Settings button in the Control Panel And click the Blu ray Region Setting Tab When you purchase Blu ray Video make sure it matches your drive otherwise it will not play properly ...

Page 60: ...BA Blu ray Disc Player Use the following procedure to start TOSHIBA Blu ray Disc Player Insert a Blu ray Movie Disc in the optical disc drive while the operating system is running When a Blu ray Movie Disc is set in the Blu ray drive for models with Blu ray drive TOSHIBA Blu ray Disc Player might start automatically Click TOSHIBA Blu ray Disc Player under TOSHIBA group in the Apps view Operating T...

Page 61: ...hould be closely supervised to avoid prolonged viewing without rest Avoid use of the 3D function when under the influence of alcohol Read the user s manual that comes with the computer carefully before using the 3D playback function The 3D effect differs between individuals Notes on 3D Playback for TOSHIBA Blu ray Disc Player The 3D playback function can play back 3D video content and your 2D home...

Page 62: ...ity to ensure that you do not infringe any applicable intellectual property laws when you decide to use the Player and more specifically when you decide to activate the 2Dto3D conversion function of the Player Some functions cannot be used during 3D playback In such cases any buttons used for those functions might be disabled Depending on the system environment the player might automatically switc...

Page 63: ...amcorder and other content created by you can be played in either 2D or 3D using real time 2Dto3D conversion As for playback of 3D video content only Side by Side and Interleave 3D video formats are supported Not all files can be played Battery This section explains battery types use recharging methods and handling Battery pack When the AC adaptor is not connected the main power source of the comp...

Page 64: ...n might leak battery pack performance might deteriorate and the battery life might be shortened Charging the batteries When the power in the battery pack becomes low the DC IN Battery indicator flashes amber to indicate that only a few minutes of battery power remain If you continue to use the computer while the DC IN Battery indicator flashes the computer enters Hibernation Mode so that you do no...

Page 65: ... been used for a long time The battery has completely discharged and been left in the computer for a long time In such cases do the following 1 Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off 2 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power 3 Charge the battery unt...

Page 66: ...ow you use optional devices such as a USB device to which the battery supplies power Whether you enable Sleep Mode which can conserve battery power if you are frequently turning the computer off and on Where you store your programs and data Whether you close the display panel when you are not using the keyboard closing the display saves power The environmental temperature operating time decreases ...

Page 67: ...LAN The computer might have built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T This section describes how to connect disconnect to a LAN Do not install or remove a memory module while Wake up on LAN is enabled only for models equipped with the memory module cover The Wake...

Page 68: ...power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfunctions or damage might occur 1 Turn off the power to all external devices connected to the computer 2 Plug one end of the cable into the LAN jack Press gently until you hear the latch click into place Figure 4 5 Connecting the LAN cable 1 2 1 LAN jack 2 LAN cable 3 Plug the other end of the cable into a LAN h...

Page 69: ...onent that might be fatally damaged by static electricity Since the human body can carry static electricity it is important that you discharge yourself before touching or installing any additional memory modules To discharge your body s static electricity simply touch any metal close to you with bare hands Use a point size 0 Phillips screwdriver to remove and fasten the screws The use of an incorr...

Page 70: ...e a short circuit which can cause computer damage and fire possibly resulting in serious injury Do not touch the connectors on the memory module or on the computer Debris on the connectors might cause memory access problems The slot A is reserved for the first memory module Use the slot B for expanded memory If only one module is installed use the slot A Align the grooves along the edges of the me...

Page 71: ...will load In the TOSHIBA Setup Utility screen select Exit Disable Built in Battery and Power Off 3 Remove the AC adaptor all cables and peripherals connected to the computer 4 Close the display panel and turn the computer upside down 5 Loosen the screw securing the memory module cover in place Note that the screw is attached to the cover in order to prevent it from being lost 6 Slide your fingerna...

Page 72: ... of memory media with various memory capacities so that you can easily transfer data from devices such as digital cameras and Personal Digital Assistants Keep foreign objects out of the memory media slot Never allow metal objects such as screws staples and paper clips to enter the computer or Keyboard Foreign metal objects can create a short circuit which can cause computer damage and fire possibl...

Page 73: ...n to the logo when purchasing The SD memory card logo is The SDHC memory card logo is The SDXC memory card logo is The maximum capacity of SD memory cards is 2 GB The maximum capacity of SDHC memory cards is 32 GB The maximum capacity of SDXC memory cards is 128 GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do s...

Page 74: ... cards have a limited lifespan so it is important to back up important data Do not write to a card if the battery power is low Low power could affect writing accuracy Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards About the write protect feature Memory media cards have a write protect function SD Card SD memory card SD...

Page 75: ...to Sleep Mode or Hibernation Mode while files are being copied Failure to do so might cause data loss Removing memory media The following instructions apply to all types of supported media devices To remove memory media do the following 1 Click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar 2 Select memory media 3 Grasp the media and remove it If you remove the memory media...

Page 76: ...he quality HDMI compatible external display devices including televisions can be connected via the HDMI port Some models can support ultra high definition 3840 x 2160 pixels display on compatible external display devices via HDMI output port To use this function you must purchase an HDMI cable corresponding to 3840x2160 pixels or higher To connect an HDMI compatible display device do the following...

Page 77: ...nitor that you have connected to the computer select a different playback device 4 Click the Set Default button 5 Click OK to close the Sound dialog Settings for display video on HDMI To view video on the HDMI display device be sure to configure the following settings otherwise you might find that nothing is displayed Be sure to use the function key to select the display device before starting to ...

Page 78: ... Wireless display device name and then click Remove device Changing the display settings After one or more external displays are connected the operating system can automatically detect identify and set up the display settings You can also manually manage how the external displays work and change the display settings by pressing P while holding down the Windows key If you disconnect the external di...

Page 79: ...Video mode This section describes some of the audio control functions Volume Mixer The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows To launch the Volume Mixer utility right click on the speaker icon on the Windows Taskbar and then select Open Volume Mixer from the sub menu To adjust the volume level of speakers or headphones move the...

Page 80: ... for the device you plugged into Opening SmartAudio Help Clicking in the top right corner of the SmartAudio window can open the Help file in your selected language or in English if your selected language is not supported DTS Sound DTS Sound utilizes advanced patented techniques to retrieve audio cues buried in the original source material and deliver immersive surround sound complete with deep ric...

Page 81: ...nel Appearance and Personalization Display Change display settings under Windows System group in the Apps view If you are running some applications for example a 3D application or video playback you might see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is displayed properly User s Manual 4 37 ...

Page 82: ...scaling of the text size When the scaling is smaller more information appears on the display simultaneously but the text size becomes smaller When the scaling is larger less information appears on the display simultaneously but the text size becomes larger You can install Split Screen utility by yourself Split Screen utility enables you to create multiple display zones on a screen and to fit the a...

Page 83: ...co mode This mode slightly lowers performance of some devices to reduce electric power consumption You can realize measurable power savings by using it continuously TOSHIBA eco Utility helps control the power consumption of your computer Various information can help you understand your degree of contribution to the environment Furthermore this utility contains Peak shift function that can help red...

Page 84: ...unning CyberLink MediaStory TOSHIBA Function Key This utility allows you to perform some features by pressing a specified key or combined with the FN key To set up this utility click Function Key under TOSHIBA group in the Apps view For details refer to the Function Keys section TOSHIBA Service Station This application allows your computer to automatically search for TOSHIBA software updates or ot...

Page 85: ... under TOSHIBA group in the Apps view For details on TOSHIBA PC Health Monitor see the help file TOSHIBA Audio Enhancement TOSHIBA Audio Enhancement provides you the function of audio source filtering earphone audio enhancement or speaker audio enhancement To change the settings click Audio Enhancement under TOSHIBA group in the Apps view Chroma Tune for TOSHIBA Chroma Tune for TOSHIBA is a utilit...

Page 86: ...uding the operating system and recovery partition on the hard disk drive Make sure that you have already created recovery media if you want to use the computer after erasing your hard disk drive s You might not have all the software listed in this section depending on the model you purchased Special features The following features are either unique to TOSHIBA computers or are advanced features whi...

Page 87: ...nts from abnormal conditions such as a voltage overload from the AC adaptor This can be specified in the Power Options Battery save mode 1 This feature lets you configure the computer in order to save battery power This can be specified in the Power Options Panel power on off 1 This feature automatically turns power to the computer off when the display panel is closed and turns it back on when the...

Page 88: ...erature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if necessary lowering the processor speed or by lowering the processor speed first then if necessary turning on the fan Both of these functions are controlled th...

Page 89: ...and paste the character string In addition ensure that the registered password is correct by outputting the character string to the password file When entering a password do not enter any characters for example or produced by pressing the SHIFT or ALT keys Delete button Click this button to delete a registered password Before you can delete a password you must first enter the current password corr...

Page 90: ... Supervisor Password some functions might be restricted when a user logs on with the User Password To set a Supervisor Password Click Password Utility Supervisor Password under TOSHIBA group in the Apps view This utility lets you do the following Register or delete the Supervisor Password Specify restrictions for general users Starting the computer using a password If you have already registered a...

Page 91: ...w Cancel Closes the window without accepting your changes Apply Accepts all your changes without closing the TOSHIBA System Settings window Some options shown in gray are possible to confirm their status TOSHIBA System Settings screen might have the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values Sleep and Charge Allows you...

Page 92: ...devices even if they are compliant with the USB specification In those cases turn the power of the computer ON to charge the device When Sleep and Charge function is enabled USB bus power DC5V is supplied to compatible ports even when the power of the computer is turned OFF USB bus power DC5V is similarly supplied to the external devices which are connected to the compatible ports However some ext...

Page 93: ...o the compatible ports while the computer is turned off When USB device cannot be charged by Auto Mode change to Alternate Mode This function might not be able to be used with some connected external devices even if the appropriate mode is selected In this situation disable and stop using this function Some external devices cannot use Auto Mode As for the specifications of the external devices con...

Page 94: ...included with your USB device When System ON CDP Charge Mode or USB Sleep and Charge function is enabled the USB Wakeup function might not work In that case use a USB port without USB Sleep and Charge function or disable both System ON CDP Charge Mode and USB Sleep and Charge function TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a number of system functi...

Page 95: ...ftware does not extend or modify TOSHIBA obligations under its standard limited warranty in any way TOSHIBA standard limited warranty terms and limitations apply Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be opened by clicking PC Health Monitor under TOSHIBA group in the Apps view The TOSHIBA PC Health Monitor main screen is displayed This utility might be disabled by...

Page 96: ...In that case you cannot create recovery media or restore the pre installed software from the recovery partition Make sure that you have already created recovery media before you start TOSHIBA Maintenance Utility This recovery media can be used to restore your system after you have erased your hard disk drive Creating Recovery Media This section describes how to create Recovery Media Be sure to con...

Page 97: ... in the USB Flash Memory will be lost when proceeding 2 Turn on your computer and allow it to load the Windows operating system from the Hard Disk Drive as normal 3 Insert the first blank disc into the optical disc drive tray or insert the USB Flash Memory into one available USB port 4 Click Recovery Media Creator under TOSHIBA group in the Apps view 5 After Recovery Media Creator starts select th...

Page 98: ... instructions If you have previously chosen to remove the recovery partition and are trying to create Recovery Media the following message apppears The Recovery Media Creator can not be launched because there is no recovery partition When there is no recovery partition the Recovery Media Creator cannot make Recovery Media However if you have already created a Recovery Media you can use it to resto...

Page 99: ...the computer is power on Choose Yes if you want to continue 3 Select Troubleshoot 4 Select Reset your PC 5 Follow the on screen instructions to finish the recovery You can also perform the restoration through PC settings in the operating system 1 Click the Settings charm and click Change PC settings 2 Click Update and recovery under PC settings and then click Recovery 3 Click Get started under Rem...

Page 100: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Page 101: ... characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what ...

Page 102: ...15 seconds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simul...

Page 103: ...nstead of desired advanced options do the following 1 Click the power icon on the Start screen and then select Restart 2 Hold down the corresponding key and then release this key one second after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic probl...

Page 104: ...the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton cloth If the AC adaptor still does not power the computer you should contact TOSHIBA Support Battery If you suspect a problem with the b...

Page 105: ... TOSHIBA Setup Utility Refer to the TOSHIBA Setup Utility section for further information 2 Set the date in the System Date field 3 Set the time in the System Time field 4 Follow the on screen instructions to proceed Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is...

Page 106: ...r does not boot from Hard Disk Drive Check to see whether there is a disc in the optical disc drive if so remove it and try to start the computer again If this has no effect check the Boot Priority Options setting within the TOSHIBA System Settings Slow performance The files on the Hard Disk Drive might be fragmented In this instance you should run the disk Defragmentation utility to check the con...

Page 107: ...cs Problem Procedure Memory media card error occurs Remove the memory media card from the computer and then reinsert it in order to ensure that it is firmly connected If the problem persists then you should refer to the documentation supplied with your memory media card for further information You cannot write to a memory media card Remove the memory media card from the computer and check to ensur...

Page 108: ... Apps view 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in the Apps view 2 Within th...

Page 109: ...ble click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in the Apps view 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as ...

Page 110: ...nnect an external device if some external devices are connected After that turn the power of the computer ON OFF to restore the function If this function cannot be still used even if only one external device is connected stop using the external device because its current is over the acceptable value of this computer Some external devices might not be able to use the Sleep and Charge function In th...

Page 111: ...unction or change to disable Sleep and Charge function Sound system In addition to the information in this section also refer to the documentation supplied with your audio device Problem Procedure No sound is heard Press the function keys to increase or decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secur...

Page 112: ...t display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turne...

Page 113: ...ur LAN administrator Wireless LAN Problem Procedure Cannot access Wireless LAN Make sure that the wireless communication function of the computer is on If problems persist contact your LAN administrator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that the Bluetooth Manager application is r...

Page 114: ...n supplied with your software and or peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current ...

Page 115: ... millimeters Approximately 380 w x 259 9 d x 23 5 23 5 h millimeters Approximately 380 w x 259 9 d x 24 5 24 5 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maxim...

Page 116: ...specifications Wire size Minimum 0 75 mm2 Current rating Minimum 2 5 amperes Certification agencies China CQC U S and Canada UL listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two c...

Page 117: ...LAN systems Direct Sequence Spread Spectrum DSSS Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to The IEEE 802 11 Standard on Wireless LANs Revision a b g n b g n or Revision a b g n ac as defined and approved by the Institute of Electrical and Electronics Engineers Bluetooth Modules are designed to be interoperable with any product with Bluetooth wireless techn...

Page 118: ... mobile phones Because Wireless products operate within the guidelines found in radio frequency safety standards and recommendations TOSHIBA believes that Wireless products are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the e...

Page 119: ... not be possible to make a network connection to a specified network name using the ad hoc network function If this occurs the new network has to be configured for all computers connected to the same network in order to re enable network connections Make sure to use new network name Security TOSHIBA strongly recommends that you enable encryption functionality otherwise your computer is open to ill...

Page 120: ...e is restricted to indoor use due to its operation in the 5 15 to 5 25GHz frequency range High power radars are allocated as primary users i e priority users of the bands 5 25 to 5 35GHz and 5 65 to 5 85GHz and that these radars could cause interference and or damage to LE LAN devices Bluetooth wireless technology Some computers in this series have Bluetooth wireless communication function which e...

Page 121: ...following radio frequency and safety standards Europe Restrictions for Use of 2400 0 2483 5MHz Frequencies in Europe France Outdoor use limited to 10mW e i r p within the band 2454 2483 5MHz Military Radiolocation use Refarming of the 2 4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy For private use a general authorization is re...

Page 122: ...reas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight 2 Permitted to use for public wireless access local networks on board aircraft during a flight at the altitude not less than 3000m Restrictions for Use of 5470 5725MHz Frequencies in Europe Italy For private use a general auth...

Page 123: ...anada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme à la norme CNR 210 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivante...

Page 124: ...ter user s manual for the details regarding antenna location The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca Taiwan Article 12 Without permission granted by the NCC any company enterpr...

Page 125: ... interfere with any of the equipment listed above 2 If this equipment causes RF interference to other radio stations promptly change the frequency being used change the location of use or turn off the source of emissions 3 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations 2 Indication for Wireless LAN The indication...

Page 126: ...radio equipment of low power data communication system radio station stipulated in the Telecommunications Business Law of Japan Intel Centrino Wireless AC 7265 Wireless LAN and Bluetooth The Name of the radio equipment 7265NGW DSP Research Inc Approval Number D140017003 Intel Centrino Wireless AC 3160 Wireless LAN and Bluetooth The Name of the radio equipment 3160NGW DSP Research Inc Approval Numb...

Page 127: ...e countries regions which are not listed in the following table contact TOSHIBA Support As of March 2015 Austria Belgium Bulgaria Canada Cyprus Czech Rep Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Korea Latvia Liechtenstein Lithuania Luxemburg Malta Monaco Netherlands Norway Philippines Poland Portugal Romania Slovak Republic Sloveni...

Page 128: ...nd receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help RF Exposure Information This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission for an uncontrolled environment...

Page 129: ...ons might not be compatible with a 64 bit CPU operating system and therefore might not function properly Memory Main System Part of the main system memory might be used by the graphics system for graphics performance and therefore reduce the amount of main system memory available for other computing activities The amount of main system memory allocated to support graphics might vary depending on t...

Page 130: ...ion of 1 GB 230 1 073 741 824 bytes and therefore shows less storage capacity Available storage capacity will also be less if the product includes one or more pre installed operating systems such as Microsoft Operating System and or pre installed software applications or media content Actual formatted capacity might vary LCD Over a period of time and depending on the usage of the computer the brig...

Page 131: ...he OpenSSL toolkit stays under a dual license i e both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit See below for the actual license texts Actually both licenses are BSD style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights...

Page 132: ... EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFI...

Page 133: ...aimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If yo...

Page 134: ...t JPEG Group licenses which all encourage inclusion and use of free software in commercial and freeware products alike As a consequence its main points are that We dont promise that this software works However we will be interested in any kind of bug reports as is distribution You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may ...

Page 135: ...riginal archive If you are unsure whether or not a particular file is covered by this license you must contact us to verify this The FreeType Project is copyright C 1996 2000 by David Turner Robert Wilhelm and Werner Lemberg All rights reserved except as specified below 1 No Warranty THE FREETYPE PROJECT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIM...

Page 136: ...ic prior written permission We suggest but do not require that you use one or more of the following phrases to refer to this software in your documentation or advertising materials FreeType Project FreeType Engine FreeType library or FreeType Distribution As you have not signed this license you are not required to accept it However as the FreeType Project is copyrighted material only this license ...

Page 137: ...tery indicator 3 1 Display automatic power off 5 5 hinges 3 8 opening 2 5 screen 3 8 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 13 G Graphics Processing Unit 3 11 H Hard disk drive automatic power off 5 6 HDMI out port 3 4 K Keyboard function keys 4 4 Function keys F1 F12 4 4 problems 6 6 Windows special keys 4 5 L LAN cable type...

Page 138: ...2 9 turning on 2 6 Problems AC power 6 5 Analyzing the problem 6 2 Battery 6 5 Dual Pointing device 6 8 External monitor 6 13 Hardware and system checklist 6 4 HDD 6 7 Internal display panel 6 6 Keyboard 6 6 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 12 TOSHIBA support 6 15 Touch Pad 6 9 USB device 6 10 USB mouse 6 10 R Recovery hard disk drive 5 ...

Page 139: ...U USB device problems 6 10 V Video mode 4 37 Video RAM 3 11 W Web Camera 3 7 Wireless communication 7 4 User s Manual Index 3 ...

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