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Toshiba R930-BT9300, User Manual

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Toshiba R930-BT9300 User Manual Download Page 23

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Contents

5.375 x 8.375 ver 2.3

Chapter 6: If Something Goes Wrong ................................... 150

Problems that are easy to fix ................................150
Problems when you turn on the computer............151
The Windows

®

 operating system is not working ..153

Using Startup options to fix problems ............154
Internet problems ...........................................155
The Windows

® 

operating system 

can help you .............................................155

Fixing a problem with Device Manager .................156

Checking device properties .............................156

Memory problems ................................................157
Power and the batteries ........................................157
Keyboard problems...............................................159
Display problems ..................................................159
Disk or storage drive problems.............................161

Error-checking ................................................161

Optical disc drive problems...................................162
Sound system problems .......................................163
ExpressCard

®

 problems ........................................164

ExpressCard

®

 checklist ...................................164

Resolving ExpressCard

®

 problems .................164

Printer problems ...................................................166
Wireless networking problems..............................167
DVD operating problems.......................................169
Develop good computing habits ...........................170

Data and system configuration backup 

in the Windows

®

 operating system ...........171

If you need further assistance...............................175

Contacting Toshiba .........................................176

Other Toshiba Internet Web sites..........................176
Toshiba’s worldwide offices..................................177

Appendix A: Hot Keys/TOSHIBA Cards ................................. 178

Hot Key Cards .......................................................178

Using the Hot Key Cards .................................179

Hot key functions ..................................................180

Volume Mute ..................................................180

Summary of Contents for R930-BT9300

Page 1: ... Web site at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 150 in this guide Portégé R930Series User sGuide ...

Page 2: ...T THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE YOU AGREE THAT TOSHIBA ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS PROFITS PROGRAMS DATA NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY THEREOF Protection of Stored Data For your important data...

Page 3: ...adiate radio frequency energy and if not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is...

Page 4: ...fined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity Wi Fi certification as defined by the Wi Fi Alliance The Wi Fi CERTIFIED logo is a certification mark of the Wi Fi Alliance Bluetooth and Wireless LAN devices operate within the same radio frequency range and may interfere with one another If you use Bluetooth and Wireless LAN devices simultaneously y...

Page 5: ...rations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless LAN may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wireless LAN equipment on board airplanes or In any other environment...

Page 6: ...fication number only signifies that the Industry Canada technical specifications were met To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Pour empecher que cet appareil cause du brouillage au service faisant l o...

Page 7: ...re than the specified values of lead Pb mercury Hg and or cadmium Cd defined in the Battery Directive 2006 66 EC then the chemical symbols for lead Pb mercury Hg and or cadmium Cd will appear below the crossed out wheeled bin symbol on the battery In the European Union these symbols indicate that when the last end user wishes to discard this product it must be sent to appropriate facilities for re...

Page 8: ...y Article 14 Unless approved for any model accredited low power radio frequency electric machinery any company trader or user shall not change the frequency increase the power or change the features and functions of the original design Article 17 Any use of low power radio frequency electric machinery shall not affect aviation safety and interfere with legal communications In the event interferenc...

Page 9: ...ion shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 The interference range of this equipment is less than 10m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices ...

Page 10: ... Countries België Belgique For private usage outside buildings across public grounds over less than 300mnospecialregistration with IBPT BIPT isrequired Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m For registration and license please contact IBPT BIPT Voor privé gebruik buiten gebouw over publieke groud over afstand kleiner dan ...

Page 11: ...cedures to follow Bande de fréquence restreinte seuls les canaux 1 7 2400 et 2454 MHz respectivement doivent être utilisés endroits extérieur en France Vous pouvez contacter l Autorité de Régulation des Télécommunications http www art telecom fr pour la procédure à suivre Italia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anch...

Page 12: ...ad Spectrum FHSS radio technology and is compliant to Bluetooth Specification as defined and approved by The Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special Interest Group Bluetooth wireless technology is a new innovative technology and TOSHIBA has not confirmed compatibility of its Bluetooth products with all computers and...

Page 13: ...n radio frequency safety standards and recommendations TOSHIBA believes Bluetooth wireless technology is safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use ...

Page 14: ...he User s Guide carefully and keep it for your future reference Never attempt to disassemble adjust or repair an optical disc drive You could damage the drive You would also be exposed to laser light or other safety hazards resulting in serious injury Always contact an authorized Toshiba service provider if any repair or adjustment is required Location of the Required Label Sample shown below Loca...

Page 15: ... U S Export Administration Regulations is prohibited Notice The information contained in this manual including but not limited to any product specifications is subject to change without notice TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WA...

Page 16: ...demarksofMultiMediaCardAssociation Secure Digital and SD are trademarks of SD Card Association Wi Fi is a registered trademark of the Wi Fi Alliance WiMAX is a trademark of the WiMAX Forum All other brand and product names are trademarks or registered trademarks of their respective companies Licenses This Product is licensed under the AVC the VC 1 and the MPEG 4 Part 2 Visual patent portfolio lice...

Page 17: ...ucts at the end of the life cycle To learn more about Toshiba s sustainability commitment visit us toshiba com green Reuse Donation Recycling Functional computers can be donated to a local charity or resold easily through a Toshiba branded program Non working Toshiba computers can be mailed back for free recycling For additional details please visit us toshiba com recycle ...

Page 18: ...29 Chapter 1 Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 Computer user comfort recommendations 31 Good Working Posture 31 Using the notebook with an external keyboard mouse or monitor 32 Typing style 33 Taking breaks and varying tasks 33 Mobile computing tips 34 Transporting the notebook 34 Seeking additional help 34 ...

Page 19: ...nal Storage Drive 52 Recovering to out of box state recommended recovery method 54 Recovering without changing the internal storage drive partitions 56 Recovering to a custom size partition 59 Creating recovery media 61 Restoring from recovery media 64 Erasing the Internal Storage Drive 66 Checking the internal storage drive operating status 67 Installing drivers and applications 67 Using the touc...

Page 20: ...rogram 81 Starting a program using the Search programs and files field 81 Starting a program from the Start menu 82 Saving your work 82 Backing up your work 83 Restoring your work 83 Using the optical disc drive 84 Optical disc drive components 84 Inserting an optical disc 85 Playing optical media 86 Recording optical media 86 Removing a disc with the computer on 87 Removing a disc with the comput...

Page 21: ...recautions 102 Maintaining your battery 103 Disposing of used batteries 103 Traveling tips 104 Chapter 4 Exploring Your Computer s Features 106 Exploring the desktop 106 Finding your way around the desktop 107 Setting up for communications 109 Connecting your computer to a network 110 Exploring audio features 110 Recording sounds 110 Using external speakers or headphones 111 Using the Web Camera 1...

Page 22: ...IBA Sleep Utility 136 Starting the TOSHIBA Sleep Utility 136 USB Sleep and Charge 136 Enabling Disabling USB Sleep and Charge 138 Power supply mode settings 138 TOSHIBA Button Support 139 TOSHIBA Accessibility 140 Trusted Platform Module TPM 141 Fingerprint Authentication Utility 141 Fingerprint utility limitations 141 Using the Fingerprint Authentication Utility 141 Fingerprint Logon 142 Care and...

Page 23: ...splay problems 159 Disk or storage drive problems 161 Error checking 161 Optical disc drive problems 162 Sound system problems 163 ExpressCard problems 164 ExpressCard checklist 164 Resolving ExpressCard problems 164 Printer problems 166 Wireless networking problems 167 DVD operating problems 169 Develop good computing habits 170 Data and system configuration backup in the Windows operating system...

Page 24: ...n 182 Sleep mode 183 Hibernation mode 184 Output Display switch 185 Display brightness 186 Disabling or enabling wireless devices 187 Disabling or enabling the touch pad 188 Keyboard hot key functions 189 Appendix B Power Cord Cable Connectors 190 Glossary 191 Index 206 ...

Page 25: ...will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to dim the display after 10 minutes of inactivity and enter the low power Sleep mode which shuts down the system after 15 minutes of inactivity in AC power mode We recommend that you leave this and other energy saving features active so that ...

Page 26: ...ent suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE...

Page 27: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Page 28: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 29: ...ur computer comes with the following documentation An electronic version of the User s Guide this document A Quick Start Document It may also contain guides for other programs that may come with your system For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of optional service programs to complement its standard limited warranty...

Page 30: ...o avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space aro...

Page 31: ...uld be free of clutter so that your legs and feet are not restricted and you can get close enough to your notebook and other items that you use frequently Adjust the chair back rest it should match the curve of your back and provide comfortable back support Adjust the chair arm rests they should be about the same height as the keyboard and comfortably support your arms allowing your shoulders to r...

Page 32: ... level to prevent possible eye strain Keep your head level facing forward and balanced over your torso Adjust the font size of text on your screen to make viewing comfortable Rest your eyes periodically by focusing on objects that are farther away Using the notebook with an external keyboard mouse or monitor Sample Illustration Correct posture When using a notebook for long hours it may be more co...

Page 33: ...tyle Learn to touch type so that you don t have to look down at the keyboard Type with straight wrists Type lightly Learn the keyboard shortcuts for your applications You will be more productive Use the pointing device e g touch pad Accupoint or tablet pen whichever is available with your notebook computer or other optional pointing devices like mouse or trackball with a comfortable hand posture A...

Page 34: ... provide arm support To position the computer at a good height remember to operate the computer on a hard flat stable surface Using your computer on a carpet blanket or other soft materials can block the air vents including those located at the base of the computer and possibly cause overheating of your computer Transporting the notebook Although your notebook is light carrying it for a long time ...

Page 35: ...e forearm area not at the wrist Do you hold the mouse or trackball with a loose relaxed hand Do you use a light touch when typing or using the mouse Do you clean your mouse or trackball regularly Is the top of your monitor close to eye level Is the monitor about an arm length away Have you eliminated the glare on the monitor Is the monitor tilted so that it is easy to read Do you change postures r...

Page 36: ...puter base and palm rest can become hot Avoid prolonged contact to prevent heat injury to skin Today s performance computers generate heat under normal operating conditions as a function of system activity Avoid extended contact between the computer base or palm rest and your skin Under certain operating conditions such prolonged contact between the computer base or palm rest and your skin may res...

Page 37: ...uter may have a CPU cooling fan that cools the CPU by drawing outside air into the computer Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep mode In this condition observe the following Never cover your computer or AC adaptor w...

Page 38: ... surface Connecting to a power source Your computer requires power to operate Use the power cord cable and AC adaptor to connect the computer to a live electrical outlet or to charge the computer s battery Never pull on a power cord cable to remove a plug from a socket Always grasp the plug directly Failure to follow this instruction may damage the cord cable and or result in a fire or electric sh...

Page 39: ... or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor or charger Sample Illustration Power cord cable and AC adaptor To connect AC power to the computer 1 Connect the power cord cable to the AC adaptor Sample Illustration Connecting the power cord cable to the AC adaptor Handling the cord on this product...

Page 40: ...the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows green when the main battery is fully charged Is unlit when the main battery has discharged the battery is not charging or the AC adaptor is not plugged into the computer or AC outlet Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in...

Page 41: ...here it moves easily and never lift the computer by the display panel Do not press or push on the display panel and be careful to remove any pens or other objects from the keyboard area before closing the display panel Small bright dots may appear on your screen display when you turn on your computer Your display contains an extremely large number of thin film transistors TFT and is manufactured u...

Page 42: ...siting the Toshiba Website at register toshiba com or by clicking the Start button and in the Search field type Registration In the list that appears above click on your selection Failure to complete Product Registration will not diminish Customer rights under the Toshiba standard limited Warranty To register online you must be connected to the Internet Adding optional external devices Before addi...

Page 43: ...iver for this procedure If the computer has been running recently the memory module s may be hot The surrounding area may also be hot Allow the module s to cool to room temperature before replacing it Avoid touching the cover the module s and the surrounding area before they have cooled Failure to follow these directions could result in minor bodily injury To avoid damaging the computer s screws u...

Page 44: ...d then turns off 3 Unplug and remove any cables connected to the computer including the AC adaptor Do not try to remove a memory module with the computer turned on You can damage the computer and the memory module Do not remove the memory module while the computer is in Sleep or Hibernation mode The computer could hang up the next time you turn it on and data in memory will be lost In either of th...

Page 45: ...y from the computer on page 100 Sample Illustration Locating the memory module slot cover 6 Using a small Phillips screwdriver loosen the captive screw that secures the memory module slot cover Sample Illustration Removing the memory module slot cover 7 Remove the memory module slot cover Front of computer Memory cover Back of computer ...

Page 46: ...access problems 9 Carefully remove the new memory module from its antistatic packaging without touching its connector 10 Locate an empty memory module slot on the underside of the computer If no memory slot is available you must remove a module by performing steps 2 3 of Removing a memory module on page 49 If your system has the memory modules stacked on top of one another you must remove the top ...

Page 47: ...mory slot s socket at approximately a 30 degree angle to the horizontal surface of the computer Sample Illustration Inserting the memory module into the socket 13 Once the module s connector is fully inserted into the socket press downward on the top edge of the module to seat the module into the latches at the sides of the socket These latches should snap into place securely with the correspondin...

Page 48: ...place Sample Illustration Inserting the memory module into the slot For this model Slot A is the bottom slot Slot B is the top slot If only one memory module is to be installed it must be installed in Slot A 14 Replace the memory module slot cover and secure it using the screw 15 Re insert the main battery For more information on inserting the main battery see Inserting a charged battery on page 1...

Page 49: ...at surface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury 17 Reconnect the cables 18 Restart the computer TECHNICAL NOTE You must have at least one memory module installed for the compute...

Page 50: ...If Start Windows Normally is highlighted then press Enter If one of the Safe Mode options is highlighted it is best to press Enter to go into Safe Mode then shut down and restart the system at which time Windows should boot back up normally When Safe Mode is suggested this could be a sign that you may need to scan your internal storage drive for errors or defragment the drive If so consult Windows...

Page 51: ... are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep mode In this condition observe the following Never cover your computer or AC adaptor with any object Never place your computer or AC adaptor near a heat source such as an electric blanket or heater Never cover or block the air vents including those loca...

Page 52: ... socket and lined up squarely with the socket latches From time to time Windows will display a pop up that says Do you want to allow the following program to make changes to this computer This is a security feature to prevent programs or people from doing things on your computer without your permission If you were trying to perform the action click Continue otherwise click Cancel If unsure cancel ...

Page 53: ...also provides the option of erasing your internal storage drive without restoring the information on the drive See Erasing the Internal Storage Drive on page 66 for more information When you restore your system only the operating system files applications and drivers originally shipped with the computer are restored Any files that you created are not restored during this process Be sure to separat...

Page 54: ...AC adaptor You can recover the original factory image returning the computer to its out of box state using the utilities stored on your computer s internal storage drive or using recovery media if you have created such media To recover using the first method follow the procedure below To recover using the second method see Restoring from recovery media on page 64 To recover the original factory im...

Page 55: ... the recovery is executed all data will be deleted and rewritten Click Yes to continue Sample Image Warning screen 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays select Recovery of Factory Default Software and then click Next Sample Image Selecting a Process screen ...

Page 56: ...cating that the internal storage drive has been recovered 9 Press any key on the keyboard to restart the computer Recovering without changing the internal storage drive partitions Recovering without changing the internal storage drive partitions deletes all information stored on the C drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 8...

Page 57: ...he second method see Restoring from recovery media on page 64 To recover using the utilities on your computer s internal storage drive 1 Make sure the computer is turned off 2 Press and hold the 0 zero key on your keyboard while powering on the computer 3 If your system offers a choice of Windows 7 32 bit or 64 bit operating system select one at this time If not skip to step 4 4 A warning screen a...

Page 58: ...ecting a Process screen 6 The Recovery of Factory Default Software screen appears Select Recover without changing the hard drive partitions Sample Image Recovery of Factory Default Software screen 7 Click Next A confirmation message displays reminding you that all data on the C drive will be lost during the recovery process Be sure to save your work to external media before proceeding see Backing ...

Page 59: ...nal power source via the AC adaptor The Recover to a custom size partition option restores your C drive to its out of box state and allows you to specify the size for the C partition You can resize and recover the C drive using the utilities stored on your computer s internal storage drive or using recovery media if you have created such media To recover using the first method follow the procedure...

Page 60: ... the recovery is executed all data will be deleted and rewritten Click Yes to continue Sample Image Warning screen 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays select Recovery of Factory Default Software and then click Next Sample Image Selecting a Process screen ...

Page 61: ...save your work to external media before proceeding see Backing up your work on page 83 9 Click Next to begin the recovery When the process is complete a message displays indicating that the C drive has been recovered 10 Press any key on the keyboard to restart the computer Creating recovery media It is strongly recommended that you create recovery media If the recovery files on your internal stora...

Page 62: ... DVDs or connect one or more USB flash drives of a certain minimum capacity to your computer The amount of space required for storing the recovery files varies by computer model Follow the procedure below to determine how much space you will need for storing your system s recovery files To create recovery media 1 Click the Start button and in the Search field type Recovery Media Creator In the lis...

Page 63: ...rive If you are copying files to a USB flash drive connect a USB flash drive of the required minimum capacity as specified in the TOSHIBA Recovery Media Creator utility to your computer All information stored on your DVDs or USB flash drive s will be erased during the process of creating the recovery media Be sure to save the information stored on your external media to another storage device befo...

Page 64: ...om your recovery media For instructions on creating recovery media see Creating recovery media on page 61 With recovery media you can Recover to out of box state recommended recovery method Recover without changing the internal storage drive partitions Recover to a custom size partition For more information on these options see Recovering the Internal Storage Drive on page 52 When you restore your...

Page 65: ...inue 6 When the Toshiba Recovery Wizard opens and the Selecting a Process screen displays select Recovery of Factory Default Software and then click Next 7 Select one of the following options Recover to out of box state recommended recovery method If you want to recover the original factory image Recover without changing the hard drive partitions If you want to recover the C partition only leaving...

Page 66: ... to continue To access the Recovery Wizard on your recovery media Turn off your computer Insert the first recovery DVD into your optical disc drive or connect the USB flash drive containing your recovery files to your computer and then power on the computer When the initial screen displays press F12 Using the arrow keys select the DVD or USB Flash option on the boot menu depending on which type of...

Page 67: ...torage drive When the process is complete a message displays indicating that the internal storage drive has been erased 6 Press any key on the keyboard to restart the computer Checking the internal storage drive operating status After restoring your internal storage drive you can check its status as follows 1 Click Start button and in the Search field type Computer Management In the list that appe...

Page 68: ...ess Using the touch pad Some of the touch pad operations described in this section are only supported in certain applications You can use the touch pad the small touch sensitive area in front of the keyboard and the adjacent control buttons to Move the pointer on the screen Select an item on the screen Open or activate an item on the screen Scroll through a document or information Zoom in for a cl...

Page 69: ...moves to the right Select an item 1 Move the pointer to the item you want to select 2 Do one of the following Tap the touch pad once OR Press and release the primary left hand control button Sample Illustration Tap once to select Open or activate an item 1 Move the pointer to the item you want to open activate 2 Do one of the following Tap the touch pad twice in rapid succession OR Press and relea...

Page 70: ...zontally by sliding your finger along the right or bottom edge of the touch pad as described above 2 Without lifting your finger from the touch pad start moving your finger in a circular motion on the touch pad 3 To scroll in the opposite direction reverse the direction of the circular motion 4 To stop scrolling lift your finger off of the touch pad To enable circular scrolling click on the Mouse ...

Page 71: ...ct an item or text on the screen and potentially the item or text may be replaced by the next character you type Temporarily disable the touch pad so that it does not respond to touch or button presses while you type See Disabling or enabling the touch pad on page 72 Disable the tapping feature If you disable tapping only you can still use the touch pad s control buttons and move the pointer by sl...

Page 72: ... Mouse Properties option in the Windows Control Panel Scrolling with the touch pad There are two active regions on the touch pad that allow you to scroll as you would with any wheel device on a mouse or trackball To scroll vertically run your finger up or down along the right edge of the touch pad To scroll horizontally run your finger along the bottom edge of the touch pad This feature can be dis...

Page 73: ...if applicable 4 Turn on the external device if applicable Your computer may automatically detect the external device Using external display devices When the touch pad is disabled the touch pad primary and secondary buttons will also be disabled Using external display devices Your computer comes with a built in display but you can also connect the following types of external display devices to the ...

Page 74: ...nal monitor or projector to your computer if you need a larger screen To do this 1 Read the directions that came with the monitor to see if you first need to install new software 2 Connect the monitor s video cable to the RGB monitor port on the side of the computer 3 Connect the device s power cable to a live electrical outlet 4 Turn on the external device Your computer will automatically detect ...

Page 75: ...V extended mode Swap Switch primary display between internal display and external monitor when using extended desktop Sample Image Display options window 2 Release the Fn and F5 keys Adjusting the quality of the external display To obtain the best picture quality from your television or other video display device you may need to adjust the video settings See the video device documentation for addi...

Page 76: ...y cleaner directly onto the computer and or display Never use harsh or caustic chemical products to clean the computer To keep your computer clean gently wipe the display panel and exterior case with a lightly dampened cloth Moving the computer Before moving your computer even across the room make sure all drive activity has ended the internal storage drive and optical disc drive indicator lights ...

Page 77: ... the computer 1 Wrap the cable through or around some part of a heavy object Make sure there is no way for a potential thief to slip the cable off the object 2 Pass the locking end through the loop 3 Insert the cable s locking end into the security lock slot on your computer then engage the locking device The computer is now securely locked Sample Illustration Attaching security lock cable ...

Page 78: ...storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 82 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset i...

Page 79: ...files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is reading from or writing to a disk may damage the disk the drive or both T...

Page 80: ...trl Fn and Alt keys The Ctrl Fn and Alt keys do different things depending on the program you are using For more information see your program documentation Function keys The function keys not to be confused with the Fn key are the 12 keys at the top of the keyboard Sample Illustration Function keys F1 through F12 are called function keys because they execute programmed functions when pressed Used ...

Page 81: ...you prefer to open the program first you have four options You can Use the Search programs and files field in the Start menu Double click the icon for the program on your desktop Use the Start menu The next two sections explain how to start a program from the Start menu and the Search programs and files field Starting a program using the Search programs and files field This example uses the Start ...

Page 82: ...o to step 3 otherwise continue with step 2 If you pause with your mouse on All Programs it will open it up You may need to scroll up or down to see the complete list 2 Click the program group in this example Accessories The Accessories menu is displayed 3 Click the program in this example WordPad WordPad opens To close the program click the Close button in the upper right corner of the program s w...

Page 83: ... the files on your internal storage drive may take a considerable amount of time and multiple CDs DVDs You may prefer to use a high capacity backup system such as an external hard drive Restoring your work To restore information from your backup media to your internal storage drive use the Restore option in the Windows Backup and Restore program Look in the online Help or your operating system doc...

Page 84: ...at of the other region The drive will allow you to change regions four times On the fourth change the region will be locked in That is the drive will only play DVDs from that last region Note that changing from region 1 to region 2 and back to region 1 is counted as two changes For optimum DVD performance it is recommended that you play DVDs while running the computer on AC power When viewing DVD ...

Page 85: ... your computer comes with a solid state drive SSD available on certain models under certain unusual conditions of prolonged non use and or exposure to high temperatures your SSD may be vulnerable to data retention errors Inserting an optical disc To insert an optical disc into the drive 1 Make sure the computer is turned on The drive will not open if the computer s power is off 2 Make sure the dri...

Page 86: ... to loud sound can harm your hearing Playing optical media If you insert an optical disc into the optical disc drive and the Auto Run feature does not automatically start your disc try launching the optical disc manually To do this follow these steps 1 Click Start and then Computer 2 Double click the optical disc drive icon The drive will run the optical disc If your disc does not run using this m...

Page 87: ...ter s product specification for listing of specific format compatibilities Copy protection technology may also prevent or limit recording or viewing of certain optical media For details on how to use the software please refer to the respective Online Help menus Removing a disc with the computer on To remove an optical disc with the computer turned on 1 Press the eject button on the drive Do not pr...

Page 88: ... is fully open remove the disc and place it in its protective cover 3 Gently press the tray in to close it Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products give help with technical questions and keep you up to date with future upgrades For more information see Contacting Toshiba on page 176 ...

Page 89: ...ing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Your computer contains Toshiba EasyGuard The Toshiba EasyGuard technology is made up of four foundational elements that incorporate hardware and software innovations into various Toshiba computers that address the most common security reliability and connectivity issues faced by ...

Page 90: ...d by Toshiba under the specific test settings at the time of publication and is not an estimate of a system s battery life under any conditions other than the specific test settings Recharge time varies depending on usage Battery may not charge while the computer is consuming full power After a period of time the battery will lose its ability to perform at maximum capacity and will need to be repl...

Page 91: ... Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes Changes to these settings may result in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configu...

Page 92: ...peration and will allow the battery to recharge The battery may not start charging immediately under the following conditions The battery is extremely hot or cold To ensure that the battery charges to its full capacity wait until it reaches room temperature 50 to 80 degrees Fahrenheit 10 to 26 degrees Celsius The battery is almost completely discharged Leave the power connected and the battery sho...

Page 93: ...ssary to charge the RTC battery because it charges while the computer is on If the RTC battery is low the real time clock and calendar may display the incorrect time and date or stop working When Hibernation mode is enabled and the RTC battery is completely discharged a warning prompts you to reset the real time clock The computer can be used while the RTC battery is being charged although the cha...

Page 94: ...mmand Sample Illustration Power and battery light locations Determining remaining battery power Wait a few moments after turning on the computer before trying to monitor the remaining battery power The computer needs this time to check the battery s remaining capacity and perform its calculations Move the pointer over the power icon in the notification area see Finding your way around the desktop ...

Page 95: ...er If you do not manage to do any of these things before the main battery completely runs out of power the computer automatically enters Hibernation mode and turns itself off Hibernation mode keeps track of where you were so that when you turn on the power again you can continue where you left off If you have Hibernation mode enabled the default the computer copies the details of your open program...

Page 96: ...s to suit your needs Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of factors such as How the computer is configured How much you use the internal storage drive optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conser...

Page 97: ...suit your own needs The following sections describe how to choose a Power Plan and discuss each power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 Click the Start button and in the Search field type Power Options In the list that appears above click on your selection The Windows Power Options window appears Sample Ima...

Page 98: ...d By default the two power plans eco and Balanced are satisfactory for most people and do not need to be edited The eco plan is the best used for maximum battery time The Balanced plan is a compromise between battery time and performance Using a hot key to set the Power Plan You may use a hot key to set the Power Plan To set the Power Plan 1 Press Fn and F2 simultaneously to display the Power Plan...

Page 99: ...learn how to access the utility see TOSHIBA eco Utility on page 144 For more information on the TOSHIBA eco power plan see the Help file in the TOSHIBA eco Utility window Changing the main battery When your main battery has run out of power you have two options plug in the AC adaptor or install a charged main battery Never short circuit the battery pack by either accidentally or intentionally brin...

Page 100: ...ry 1 Save your work 2 Turn off the computer or place it in Hibernation mode 3 Unplug and remove any cables connected to the computer including the AC adaptor 4 Close the display panel and turn the computer upside down 5 Slide the battery release lock to the unlocked position Sample Illustration Unlocking the battery release lock 6 Slide the battery release latch to release the battery 7 Pull the d...

Page 101: ...fire or electric shock Failure to do so could possibly result in serious injury Inserting a charged battery To insert a battery 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection 2 Insert the charged battery into the slot until the latch clicks The battery pack has been designed so that you cannot install it with reverse polarity If the battery does not slid...

Page 102: ...mediately and disconnect the power cord cable from the power socket Carefully remove the battery pack from the computer Do not try to disassemble a battery pack Do not overcharge or reverse charge a battery Overcharging will shorten its life and reverse charging could damage it Avoid touching the metal terminals of the battery with another metal object Short circuiting the battery can cause it to ...

Page 103: ...s rotate their use If you will not be using the system for an extended period more than one month remove the battery pack Store spare battery packs in a cool dry place out of direct sunlight Disposing of used batteries The life of a battery pack depends on usage When the battery pack needs replacing the main battery light flashes amber shortly after you have fully recharged the battery You must di...

Page 104: ...tails please visit us toshiba com green Toshiba is dedicated to preserving the environment by sponsoring Call2Recycle a program of the Rechargeable Battery Recycling Corporation For more information and for drop off locations visit www rbrc org or call 1 800 822 8837 Notice regarding CR coin cell batteries applicable to California U S A only Perchlorate Material special handling may apply See http...

Page 105: ...your computer aboard an aircraft make sure the Wireless antenna is OFF if your computer has wireless LAN capability To enable or disable wireless communication use the Hot Key Fn F8 For more information see Hot Keys TOSHIBA Cards on page 178 NOTE NOTE ...

Page 106: ...ything you can do in the Windows operating system You can use its features to start programs find documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system ...

Page 107: ... An icon represents a folder file or program that can be quickly activated by double clicking the icon You can create a new desktop icon for any folder file or program by dragging the element s icon from its location in a window to the desktop area You may see various icons displayed on your system desktop for example Recycle Bin Holds files you have deleted You may be able to retrieve these files...

Page 108: ...If you place the pointer over an icon a popup description of the file contents appears Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Start button You use the Start button to Start programs Open documents Adjust system settings Find files Access Windows Help and Support Suspend system activit...

Page 109: ...ith another computer you need A browser or communications program An Internet Service Provider ISP or online service if you plan to use the Internet A way to connect to the ISP for example Wi Fi LAN Broadband connection etc Using Wireless LAN connectivity Wireless connectivity and some features may require you to purchase additional software external hardware or services Availability of public wir...

Page 110: ...irports and offices offer Wi Fi access If your computer has Wi Fi ask for help when connecting to a Wi Fi network Exploring audio features You can use your computer to record sounds using the computer s internal microphone available on certain models or an optional external microphone You can listen to sound files or audio CDs using the built in speakers headphones or external speakers Recording s...

Page 111: ...ICAL NOTE When using amplified speakers use speakers that require an external power source Other types of speakers will be inadequate to produce sound from the computer To play back sound files through external speakers or headphones 1 Locate the headphone jack on the computer 2 Using any necessary adapters plug the cable from the headphones or external speakers into the headphone jack The headpho...

Page 112: ...Card Available on certain models To locate your ExpressCard slot refer to your Quick Start document The ExpressCard slot supports the use of ExpressCard media The slot also supports hot swapping which allows you to replace one ExpressCard with another while the computer is on Inserting an ExpressCard Before you insert an ExpressCard refer to the documentation that comes with the card to see if you...

Page 113: ... the Safely Remove Hardware and Eject Media icon 2 Select the card or device you want to remove If the system is unable to prepare the card for safe removal a message will tell you to try again later If the card can be removed now the system displays Safe to Remove Hardware 3 Locate the ExpressCard eject button 4 Press the ExpressCard eject button once to pop it out slightly and push it in to remo...

Page 114: ...her types of media Do not use the Copy Disk function for this type of media To copy data from one media to another use the drag and drop feature of the Windows operating system Inserting memory media To locate your memory card reader please refer to your Quick Start document The following instructions apply to all types of supported media devices 1 Turn the media so that the contacts metal areas a...

Page 115: ...y again later If the media can be removed now the system displays Safe to Remove Hardware If the computer has a spring loaded adapter slot see step 2 otherwise skip to step 3 2 Gently press the card inward to release it The card pops out slightly 3 Grasp the card and pull it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even w...

Page 116: ...t located on the bottom of your computer is used to attach expansion devices such as a Port Replicator not shipped with your system A Port Replicator is an excellent investment if you are using your computer both in and out of the office While you are using your computer away from your desk you can leave network cables and external devices such as printers a mouse speakers and USB devices connecte...

Page 117: ...ese utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system TOSHIBA Assist TOSHIBA Application Installer Supervisor password User password TOSHIBA Face Recognition Utility TOSHIBA Security Assist TOSHIBA PC Diagnostic Tool Utility TOSHIBA HDD Protection Utility Mo...

Page 118: ...sist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings To access TOSHIBA Assist click the Start button and in the Search field type TOSHIBA Assist In the list that appears above click on your selection The TOSHIBA Assist window appears Sample Image TOSHIBA Assist window The TOSHIBA Assist offers four categories of options Connec...

Page 119: ...119 Utilities TOSHIBA Assist Connect The features available in this category are ConfigFree Connectivity Doctor Bluetooth Settings Sample Image TOSHIBA Assist window Connect tab ...

Page 120: ...120 Utilities TOSHIBA Assist Secure The features available in this category are Supervisor password User password TOSHIBA Security Assist Sample Image TOSHIBA Assist window Secure tab ...

Page 121: ...121 Utilities TOSHIBA Assist Protect Fix The features available in this category are TOSHIBA PC Diagnostic Tool Utility TOSHIBA HDD Protection Utility Sample Image TOSHIBA Assist window Protect Fix tab ...

Page 122: ...available in this category are Mouse Utility TOSHIBA Hardware Setup Hardware Settings TOSHIBA Button Support TOSHIBA Accessibility TOSHIBA Face Recognition Utility TOSHIBA Sleep Utility TOSHIBA eco Utility Sample Image TOSHIBA Assist window Optimize tab ...

Page 123: ...nstall drivers and applications 1 Click the Start button and in the Search field type TOSHIBA Application Installer In the list that appears above click on your selection 2 Click Next Sample Image TOSHIBA Application Installer screen 3 Click the item you want to install Sample Image TOSHIBA Application Installer selection screen 4 Click Install then follow the on screen prompts to complete the ins...

Page 124: ...rtain functions such as TOSHIBA Hardware Setup This is useful if more than one person uses the computer A single user password supports the instant and power on password functions When setting up passwords keep the following in mind The user password can be set up under the supervisor password The supervisor password must be set before the user password or the user password must be deleted and the...

Page 125: ...hat may occur to you your organization or others as a result of the inability to access the computer To set a supervisor password 1 Click the Start button and in the Search field type TOSHIBA Assist In the list that appears above click on your selection The TOSHIBA Assist window appears 2 On the left side click the Secure tab 3 Click the Supervisor Password icon The Supervisor Password tab of the ...

Page 126: ...ck Delete A pop up screen appears asking for a password 5 Enter the password then click OK A message displays confirming that the password has been deleted 6 Click OK to exit Using a user password A user password provides instant password and power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your passwo...

Page 127: ...xternal media of your choice or click Cancel to continue without saving the password to a text file 8 Click OK to exit Deleting a user password To cancel the power on password function 1 Click the Start button and in the Search field type TOSHIBA Assist In the list that appears above click on your selection The TOSHIBA Assist window appears 2 On the left side click the Secure tab 3 Click the User ...

Page 128: ...s to the likeness of a registrant such as hair style changes or wearing a cap or glasses may affect the recognition rates when such changes occur after the registrant s image has been registered TOSHIBA Face Recognition does not guarantee the correct identification of a user and may incorrectly recognize faces that are similar to the registrant s In addition bright background light and or shadows ...

Page 129: ... icon in the Secure tab of TOSHIBA Assist The TOSHIBA Security Assist main window appears Sample Image TOSHIBA Security Assist window From the main window you can select a category that shows the type of passwords or other security features that can be used in that scenario The available categories are Boot Setting Select this category to set up security features that will prevent an unauthorized ...

Page 130: ...aver Setting for resuming from sleep or hibernation Set up what you want your system to do when it resumes from Sleep or Hibernation Setting for closing the lid Set up what you want your system to do when the display panel is closed or re opened TPM Settings Select this category to set up the Trusted Platform Module available on certain models TPM State Verify whether the TPM is enabled or disable...

Page 131: ...arch field type PC Diagnostic Tool In the list that appears above click on your selection or click the PC Diagnostic Tool icon in the Protect Fix tab of TOSHIBA Assist The TOSHIBA PC Diagnostic Tool window appears 2 Click the Diagnostic Tool tab Sample Image TOSHIBA PC Diagnostic Tool window 3 Select the devices that you would like to test by clicking the check box that appears to the left of the ...

Page 132: ...vity level for AC power and battery power operation To use the TOSHIBA HDD Protection Utility 1 Click the Start button and in the Search field type HDD Protection Utility In the list that appears above click on your selection or click the HDD Protection icon in the Protect Fix tab of TOSHIBA Assist The TOSHIBA HDD Protection Properties window appears Sample Image TOSHIBA HDD Protection Properties ...

Page 133: ...pe Mouse In the list that appears above click on your selection or click the Mouse icon in the Optimize tab of TOSHIBA Assist The Mouse Properties screen appears The settings you can change are divided into these categories Buttons Pointers Pointer Options Hardware Advanced You may see additional categories depending on your particular pointing device 2 Adjust the settings as desired then click OK...

Page 134: ... Image TOSHIBA HWSetup screen General tab options The TOSHIBA HWSetup screen may have the following tabs Advanced Allows you to enable disable the ports and features on your computer Boot Priority Allows you to change the sequence in which your computer searches the drives for the operating system You can also manually choose the Boot Priority by pressing the power button to power on the computer ...

Page 135: ...ws you to conserve power and extend the operating time of your battery Always Low Sets the CPU speed to low when using either the battery or the AC adaptor Display Allows you to change various default settings for the built in display When the computer restarts it remembers the last configuration If data does not appear on the display you are using after starting in Sleep mode press Fn F5 General ...

Page 136: ...er can supply USB bus power DC 5V to the USB port even when the computer is in Sleep mode Hibernation mode or shutdown state powered off This function can only be used for the port that supports the USB Sleep and Charge function hereinafter called compatible port Compatible ports are USB ports that have the symbol icon You can use the USB Sleep and Charge function to charge certain USB compatible ...

Page 137: ... connected to the compatible port when the AC adaptor is not connected to the computer the battery of the computer will be depleted even when the power of the computer is turned OFF As such we recommend that you connect the AC adaptor to the computer when using the USB Sleep and Charge function External devices connected to the USB bus power DC 5V function that interfaces with the power ON OFF of ...

Page 138: ...in level Use the slider at the bottom of the utility window beneath the Lower limit of remaining battery life heading to specify when charging should stop For example if you set the slider to 10 charging will stop when 10 or less of the battery power remains Power supply mode settings Your computer may provide two different charging modes to support various types of USB devices If your computer pr...

Page 139: ...on Support allows you to customize the system control buttons These buttons are located on the system control panel directly above the keyboard To access TOSHIBA Button Support 1 Click the Start button and in the Search field type Button Support or click the TOSHIBA Button Support icon in the Optimize tab of TOSHIBA Assist The TOSHIBA Button Support window appears Sample Image TOSHIBA Button Suppo...

Page 140: ...y key meaning you can press it once release it and then press a function key to activate the hot key function Sample Image TOSHIBA Accessibility window To use TOSHIBA Accessibility 1 Click the Start button and in the Search field type Accessibility In the list that appears above click on your selection or click the Accessibility icon in the Optimize tab of TOSHIBA Assist The TOSHIBA Accessibility ...

Page 141: ...ls The fingerprint authentication utility can be used to replace the keyboard based user password authentication system when booting up The fingerprint authentication utility can also be used for user logon The user s fingerprint is read if the system recognizes the fingerprint the user is automatically logged on Fingerprint utility limitations TOSHIBA does not guarantee that the fingerprint utili...

Page 142: ...he fingerprint is recognized user logon is completed The Fast User Switching feature of the Windows operating system is also supported If user A is logged on and the fingerprint utility verifies the fingerprint of user B who is already enrolled the utility recognizes the fingerprint and switches the users If your system supports power on security existing fingerprint samples can be used also for p...

Page 143: ...en finger e g after taking bath Injured finger Wet finger Soiled or oily finger Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate Enroll two or more fingers Enroll additional fingers if recognition failure occurs often using enrolled fingers Check your finger condition Changed conditions such as injured rough extremely dry wet soiled d...

Page 144: ...does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all times TOSHIBA is not liable for any failure or damage that might arise out of the use of this fingerprint recognition software or utility TOSHIBA eco Utility The TOSHIBA eco Utility monitors your power savings from using the eco power plan by tracking real time power c...

Page 145: ...es are available and you can then choose to install the updates if you wish TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor software program monitors computer system functions such as power consumption the cooling system and the 3D Accelerometer available on certain models It alerts users to specific system conditions via pop up messages It also tracks the usage of the computer and related...

Page 146: ...t have the same data protection laws or data protection levels as required by your home country or region You may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via the Windows Control Panel Doing so will automatically delete all collected information from the internal storage drive The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA s obligatio...

Page 147: ...rt button and in the Search field type ConfigFree In the list that appears above click on your selection Double click the ConfigFree icon in the notification area Click the ConfigFree icon in the notification area and then click the desired utility If your computer is not connected to a network the ConfigFree icon in the notification area is displayed with an X ConfigFree Utilities Connectivity Do...

Page 148: ... access networks in the office and at home can set up profiles to handle these networking environments A profile contains the currently configured network settings on the computer as well as information about any network devices The following settings can be saved or captured in a profile Internet settings includes LAN settings proxy server settings and the address of a home page that opens automa...

Page 149: ...ting To create a profile 1 Click the icon in the notification area 2 Move the pointer to Profiles 3 Click Open Settings The ConfigFree Profile Settings window appears Sample Image ConfigFree Profile Settings window 4 Click Add to start the Create Profile Wizard ...

Page 150: ... all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To clo...

Page 151: ...ng the AC adaptor check that the wall outlet is working by plugging in another device such as a lamp Verify that the computer is on by looking at the ON OFF indicator If the indicator is glowing the computer is on Also try turning the computer off and then on If you are using an AC adaptor verify that the computer is receiving power from the external power source by looking at the AC power light I...

Page 152: ...s of time To charge the battery leave the computer plugged into a live wall outlet for several hours For more information see Changing the main battery on page 99 The AC power light is blinking If the AC power light is blinking try the following steps 1 Cut off power to the computer by disconnecting the AC adaptor and removing the battery The error condition will be interrupted and the AC power li...

Page 153: ...current A for each device The voltage level must match exactly The amperage rating of the AC adaptor must be equal to or greater than that required by the computer The battery light is blinking when the computer is on If the battery light is blinking when the computer is on this indicates a power mismatch Do the following 1 Check the OUTPUT specifications on the AC adaptor for example DC 19V 3 95A...

Page 154: ...ocedure to fix the problem To do this use the options in the Startup menu To open the Startup menu 1 Restart your computer 2 Press F8 when your computer starts and before Windows starts loading The Windows Advanced Boot Options menu displays these options Repair Your Computer Safe Mode Safe Mode with Networking Safe Mode with Command Prompt Enable Boot Logging Enable low resolution video 640 x 480...

Page 155: ...ser cannot find a site I bookmarked The World Wide Web is constantly changing A site you bookmarked yesterday may not be available today or its server may be down for temporary repair Try again later The Windows operating system can help you If the operating system has started properly but you still have a problem using your computer the online Help can assist you in troubleshooting the problem To...

Page 156: ...check a device s properties 1 Click Start Control Panel System and Security and then under System click Device Manager 2 To view the device s installed double click the device type 3 To view the properties double click the device The operating system displays the device Properties dialog box which provides an array of tabs They may include The General tab which provides basic information about the...

Page 157: ...t the memory module installed the error is not caused by the memory module TECHNICAL NOTE You must have at least one memory module installed for the computer to work For this model Slot A is the bottom slot Slot B is the top slot If only one memory module is to be installed it must be installed in Slot A Power and the batteries Your computer receives its power through the AC adaptor and power cord...

Page 158: ...he battery may have reached the end of its useful life Try replacing it The battery appears not to power the computer for as long as it usually does If you frequently repeat shallow charge and discharge the battery meter may become inaccurate Let the battery discharge completely then try charging it again Check the power options via your Power Plans see Power Plans on page 97 Have you added a devi...

Page 159: ...y using a different make of keyboard Display problems Here are some typical display problems and their solutions The screen is blank Display Auto Off may have gone into effect Press any key to activate the screen You may have activated the instant password feature by pressing Fn and F1 simultaneously If you have registered a password press any key type the password and press Enter If no password i...

Page 160: ...een Saver or change the settings for each of these components individually Click Display and then Change display settings to choose the screen resolution For more information see the Windows online Help A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware Reduce the size of the col...

Page 161: ...not be able to increase the brightness of the screen while on battery power Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors Sometimes a drive problem may cause one or more files to appear to have garbage in them Typical problems are You are having trouble accessing a drive or one or more f...

Page 162: ...nistrator Some programs run correctly but others do not This is probably a configuration problem If a program does not run properly refer to its documentation and check that the hardware configuration meets its needs Optical disc drive problems You cannot access a disc in the drive If the optical disc drive is an external drive make sure the two USB cables or the AC adaptor cable are properly conn...

Page 163: ...run correctly but others do not Check that the type of disc you are using is compatible with your optical disc drive For more information regarding supported optical media formats refer to the complete detail specifications for your computer an support toshiba com If the problem is with an optical data disc refer to the software s documentation and check that the hardware configuration meets the p...

Page 164: ...does not have built in drivers for your ExpressCard and the card did not come with an operating system driver it may not work under the operating system Contact the manufacturer of the ExpressCard for information about using the card under the operating system ExpressCard checklist Make sure the card is inserted properly into the slot Make sure all cables are securely connected Occasionally a defe...

Page 165: ... an item with a yellow shield with an exclamation mark in it This indicates there is a resource conflict Do one of the following If there is a resource conflict right click the item marked with the yellow exclamation point and select Uninstall from the menu and then proceed to step 6 If no resource conflict is indicated contact the card manufacturer for additional troubleshooting assistance 6 Clic...

Page 166: ... attached to an external device check that the connection is secure Refer to the card s documentation which should contain a troubleshooting section Printer problems This section lists some of the most common printer problems The printer will not print Check that the printer is connected to a working power outlet turned on and ready on line Check that the printer has plenty of paper Some printers ...

Page 167: ...rking problems specifically wireless Wi Fi networking The terms and concepts used assume a basic understanding of networks and may be for more advanced users If you need assistance or if you are not familiar with the terminology please see Windows Help and Support or contact your computer technician If your computer is equipped with an internal Wi Fi adapter verify that the Wireless antenna is ON ...

Page 168: ...d Connect your computer directly to your router or broadband modem by plugging a standard CAT5 Ethernet patch cable sold separately into your computer s RJ45 Ethernet port If your connection problem disappears the problem lies in the Wi Fi part of your network If you have enabled any security provisions closed system MAC address filtering Wired Equivalent Privacy WEP etc check the access point ven...

Page 169: ...Checking device properties on page 156 for instructions on using Device Manager to view the optical disc drive properties 7 Check the Toshiba Web site for new information on optical disc drives and their operation A blank screen appears while watching a DVD ROM movie or title Change the setting for when to turn off the display using the following steps 1 Click the Start button and in the Search fi...

Page 170: ...k and copy files to your network partition Some people use a combination of these methods backing up all files to tape weekly and copying critical files to external media on a daily basis If you have installed your own programs you should back up these programs as well as your data files If something goes wrong that requires you to reformat your internal storage drive and start again reloading all...

Page 171: ... established Control Point to turn back the clock restoring the Windows operating system to the state it was in just prior to the installation This is much easier and more effective than uninstalling the hardware or software which often leaves behind unwanted files and settings It is also easy to undo a restore point selection if you change your mind Follow these steps to create a restore point us...

Page 172: ...nd save all open files 6 Click Finish and then Yes to begin the system restore Your Windows operating system configuration will now be restored to the state it was in when the chosen restore point was created and then the computer will be automatically restarted Backing up your data or your entire computer with the Windows operating system The most valuable component of your computer system is the...

Page 173: ... and Adobe Photoshop or utility software such as special toolbars for your web browser Create a restore point refer to Saving system configuration with restore points on page 171 Before installing anything use the System Restore utility to set a restore point see the section titled restore points If anything goes wrong you will then be able to easily restore the Windows operating system to the sta...

Page 174: ... each additional hardware or software item repeat these steps starting at step 1 if any of your critical data has changed or starting at step 2 if no critical data has changed USB Sleep and Charge is not working Make sure that the device you want to charge is connected to a port that supports the USB Sleep and Charge function Ports that support this feature are identified with the icon USB Sleep a...

Page 175: ...eSATA USB combo port available on certain models while the computer is in Sleep or Hibernation mode If this occurs disconnect the eSATA device and then reconnect the device while the computer is turned on Before connecting the eSATA device to your computer and external power source read the documentation that came with the device and follow the manufacturer s instructions If you need further assis...

Page 176: ...sure to regularly check the Toshiba Web site at support toshiba com Other Toshiba Internet Web sites toshiba com Worldwide Toshiba corporate site us toshiba com Marketing and product information in the USA accessories toshiba com Accessories information in the USA www toshiba ca Canada www toshiba Europe com Europe www toshiba co jp index htm Japan latin toshiba com Mexico and all of Latin America...

Page 177: ...an Toshiba Corporation PCO IO 1 1 Shibaura 1 Chome Minato Ku Tokyo 105 8001 Japan Latin America and Caribbean Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States Mexico Toshiba de México S A de C V Sierra Candela No 111 6to Piso Col Lomas de Chapultepec CP 11000 Mexico DF Spain Toshiba Information Systems España S A Parque Empresarial San Fernando Ed...

Page 178: ...d system functions and to launch applications There are two types of TOSHIBA Cards Hot Key Cards and Application Cards Hot Key Cards The Hot Key Cards are used to set or modify the following system functions Mute Lock Instant security Power Plan Sleep Hibernation Output Display switch Brightness control Wireless Touch pad ...

Page 179: ... Fn key The TOSHIBA Cards appear along the top of the screen Sample Image Hot Key Card display 2 Select the desired option The selected Card is displayed full size with its available options below it All other Cards are again hidden from view To use a Hot Key Card using a hot key 1 Press and hold the Fn key 2 Press the hot key associated with the desired function The associated hot key Card appear...

Page 180: ...n combination with the Fn key turn system functions on and off Hot keys have a legend on the key indicating the option or feature the key controls Volume Mute or Fn This TOSHIBA Card or hot key enables disables volume mute on your computer When volume mute is enabled no sound will come from the speakers or headphones Selecting this Card or pressing the hot key displays the following options Sample...

Page 181: ...ant security The user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer or Fn This TOSHIBA Card or hot key blanks the display Selecting this Card or pressing the hot key displays the following options Sample Image Security options To enable lock select To cancel select ...

Page 182: ...cycles through the power plans The properties of each power plan and the power plans that are displayed by this function are set in the Power Options window Selecting this Card or pressing the hot key displays the currently selectable power plans Sample Image Power Plan options Cycle through the power plans then select the desired power plan ...

Page 183: ...375 x 8 375 ver 2 3 Sleep mode or Fn This TOSHIBA Card or hot key places the computer into Sleep mode Selecting this Card or pressing the hot key displays the following options Sample Image Sleep options To enable Sleep mode select To cancel select ...

Page 184: ...This TOSHIBA Card or hot key places the computer into Hibernation mode If Hibernation mode is disabled this hot key will not respond Selecting this Card or pressing the hot key displays the following options Sample Image Hibernation options To enable Hibernation mode select To cancel select ...

Page 185: ...wing Built in display only Built in display and external monitor simultaneously External monitor only Built in display and TV or other external video device TV or other external video device External monitor and TV Built in display and external monitor extended mode Built in display and TV extended mode External monitor and TV extended mode Swap Switch primary display between internal display and ...

Page 186: ...and External Monitor or Built in Display and TV In extended desktop mode the image is split into two sides one side per display device To swap sides select Swap Image Display This TOSHIBA Card decreases or increases the screen brightness Fn This hot key decreases the screen brightness Fn This hot key increases the screen brightness Selecting this Card or pressing either hot key displays the follow...

Page 187: ... the Bluetooth module Wireless WAN 3G enabled Enables just the Wireless WAN 3G module All disabled Disables the Bluetooth Wi Fi and Wireless WAN 3G modules All enabled Enables the Bluetooth Wi Fi and Wireless WAN 3G modules Selecting this Card or pressing the hot key displays the following options Sample Image Wireless communication options To enable Wi Fi select To enable Bluetooth select To enab...

Page 188: ...SHIBA Card or hot key enables disables the touch pad For more information on using the touch pad see Using the touch pad on page 68 Selecting this Card or pressing the hot key displays the following options Sample Image Disable or Enable touch pad options To enable the touch pad select To disable the touch pad select ...

Page 189: ...x 8 375 ver 2 3 Keyboard hot key functions Fn This hot key allows you to zoom out Fn This hot key allows you to zoom in Fn This hot key decreases the speaker volume Fn This hot key increases the speaker volume Fn This hot key switches screen resolution ...

Page 190: ...with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 191: ...ting Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor COM1 communications port 1 serial port COM2 communications port 2 serial port CPU Central Processing Unit DC Direct Current DMA Direct Memory Access ...

Page 192: ...timedia Interface HDMI CEC High Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MIDI Musical Instrument Digital Interface PC Personal...

Page 193: ...ty color Active matrix displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligen...

Page 194: ...formation is passed between two devices This is the basic unit of measure used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot priori...

Page 195: ... occupies one byte of computer storage chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To press and release the pointing device s primary button without moving the pointing device In the Windows operating system this refers to the pointing device s left button unless o...

Page 196: ...window displayed by the operating system or a program giving a direction or requesting input from the user Direct Current DC The type of power usually supplied by batteries DC flows in one direction Compare Alternating Current AC Direct Memory Access DMA A dedicated channel bypassing the CPU that enables direct data transfer between memory and a device directory See folder disable To turn a comput...

Page 197: ...gital versatile or video disc See also DVD ROM DVD ROM Digital Versatile or Video Disc Read Only Memory A very high capacity storage medium that uses laser optics for reading data Each DVD ROM can hold as much data as several CD ROMs Compare CD ROM E emulation A technique in which a device or program imitates another device or program enable To turn on a computer option See also disable eSATA An e...

Page 198: ...pare a blank disk for use with the computer s operating system Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it frontside bus The primary pathway bus between the CPU and the computer s main memory Also called system bus See also bus function keys The keys labeled F1 through F12 typically located on the keyboard Their f...

Page 199: ...a memory resident program hot swapping The ability to add or remove devices from a computer while the computer is running and have the operating system automatically recognize the change I icon A small image displayed on the screen that represents a function file or program interlaced A method of refreshing a computer screen in which only every other line of pixels is refreshed Interlaced monitors...

Page 200: ...d To move information from a storage device such as a hard disk into memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to t...

Page 201: ...disk A disk for storing programs and data that cannot be used to start the computer Compare system disk O online Available through the computer Online may refer to information being read from your own computer s internal storage drive such as online documentation or online Help or to information coming from another company on a company network or the Internet operating system A set of programs tha...

Page 202: ...de your finger across the touch pad or move a mouse Used to point to and select activate on screen items such as icons menu items and buttons The shape and purpose of the pointer varies depending on the program you are using and what you are doing pointing device Any device such as the touch pad or a mouse that enables you to move the pointer on the screen port A socket on the computer where you p...

Page 203: ...s The RJ11 connector is a 6 wire connector RJ45 connector An eight wire connector used to connect a computer to a network ROM Read Only Memory Non volatile memory that can be read but not written to Non volatile here means that information in ROM remains whether or not the computer is receiving power This type of memory is used to store your computer s BIOS which is essential instructions the comp...

Page 204: ...mpt The symbol in the MS DOS operating system generally a drive letter followed by a greater than sign indicating where users are to enter commands T TFT display See active matrix display U Universal Serial Bus USB USB is a serial bus that supports data transfer USB allows hot swapping of peripherals See also bus hot swapping serial upload To send a file to another computer through a modem or netw...

Page 205: ...d is another term for the communication protocol to permit an Ethernet connection using wireless communication components World Wide Web www The worldwide network of Web sites linked together over the Internet A user of the Web can jump from site to site regardless of the location of the computer hosting the site See also Internet ...

Page 206: ...ycle 104 care 102 103 changing 99 charge indicator light 40 charging 41 charging the real time clock RTC 93 conserving power 96 determine remaining power 94 disposal 103 indicator light 94 installation 99 101 low charge 95 maintaining 103 maximum capacity 90 monitoring power 40 93 power management 91 power options 95 power plan 182 purchase additional 91 real time clock RTC 91 recharge time 90 rem...

Page 207: ...ivity Doctor 147 profile settings 148 starting 147 connecting AC adaptor 38 AC adaptor cord to DC IN 40 computer to a network 110 HDMI compatible TV or display device 74 monitor 74 power cord cable 40 power source 39 cooling fan adequate ventilation 37 customize computer settings 75 D data entire system backup troubleshooting 172 desktop creating new icon 107 exploring the 106 icons 107 recycle bi...

Page 208: ...nal display adjusting 75 F files backing up 79 83 restore 83 saving 82 fingerprint authentication 141 Fingerprint Authentication Utility using 141 function keys 80 H headphones using 111 Help and Support troubleshooting 155 Hibernation mode hot key 184 hot key disabling or enabling the touch pad 188 disabling or enabling wireless devices 187 display brightness 186 Hibernation mode 184 keyboard ove...

Page 209: ...d reader inserting memory media 114 removing memory media 115 using 114 memory module installation 43 inserting into socket 47 removing 49 51 microphone using 110 monitor connecting 74 monitor problems troubleshooting 160 monitoring battery power 93 mouse utility 133 moving the computer 76 N network accessing 110 connecting your computer 110 networking wireless 109 notification area 109 O ON OFF i...

Page 210: ...97 using a hot key 98 power saving options 96 precautions safety 35 printer troubleshooting 166 problem solving contacting Toshiba 176 Startup options 154 program starting 81 program starting from Start menu 82 projector connecting 74 R real time clock RTC battery 91 recording sounds 110 recovery checking internal storage drive operating status 67 creating recovery media 52 61 erasing internal sto...

Page 211: ...82 solid state drive SSD 85 sounds recording 110 speakers using external 111 start button 108 starting a program 81 Search programs andfiles field 81 Windows Start menu 82 starting a program from Start 82 Startup menu problem solving 154 supervisor password deleting 126 supervisor password set up 125 system indicator lights AC power 38 drive in use indicator 84 LEDs 40 41 93 94 111 T taking care o...

Page 212: ...g resume failure 152 Error checking 161 eSATA 175 ExpressCard 164 ExpressCard checklist 164 ExpressCard slot appears dead 164 ExpressCard error occurs 166 ExpressCard hotswappingfails 165 ExpressCard not recognized 166 external display problems 160 external keyboard 159 external monitor 160 good computing habits 170 hard disk drive is slow 162 Help and Support Windows operating system 155 high pit...

Page 213: ... a power plan 98 Memory card reader 114 optical disc drive 84 TOSHIBA eco power plan 99 touch pad 68 Web Camera 111 using the keyboard 79 Utilities 117 V video projector adjusting display 75 W warranty standard limited warranty 29 Web Camera using 111 Web sites 176 Wi Fi wireless networking 109 Windows operating system desktop 106 troubleshooting 153 Windows Start menu starting a program 82 wirele...

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