October 2000 © TOSHIBA TEC
3 - 11
GD1080/1090
TROUBLESHOOTING
3.4 Other Information Required for Error Analysis
The following information is also needed to analyze the malfunction (especially a communication error).
Check the circles below if they are applicable.
(1) If the error is cleared or not.
Cleared by turning ON/OFF the power.
Cleared by performing “Clearing the image data area (1
*
–102)”.
Note : Image data are erased by this operation.
Cleared by replacing the board.
Not cleared.
(2) Frequency of occurrence
Frequently (occurring daily or always)
Sometimes (about once a week)
Only once
(3) When a communication error is occurring, turn ON the circuit monitor for the line 1 or 2 (13–338),
and check the condition of the FAX communication with the tone from the speaker.
Note : Turn OFF the circuit monitoring function after the checking is finished (13–338: 0).
Signals from the transmitter and that from the receiver clash.
n
Check the model name of the other party’s machine.
Noise occurring on the circuit.
n
Ask the telephone (or telecommunications) company if the line condition is normal.
Busy tone is heard from the other party during the communication.
n
Ask by phone if the other party’s machine has any problem. If it does not, check its model
name.
Others (describe condition): ____________________________________________________)
(4) Condition of the machine when the problem occurred
a. Display
Control panel:
Copying operation screen
Fax operation screen
Printing operation screen
Energy saver screen
“Auto power off” screen
Describe the items displayed on the control panel in detail : ______________________________
Status of LEDs:
MEMORY RX ON
“Communicating” ON
Power ON