Toshiba E-STUDIO 2020AC Troubleshooting Manual Download Page 5

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CONTENTS 5

CONTENTS

Preface................................................................................................................................................. 3

How to read this manual ............................................................................................................................................ 3

Chapter 1

TROUBLESHOOTING FOR THE HARDWARE

When This Screen Is Displayed................................................................................................................ 9

Clearing a Paper Misfeed...................................................................................................................... 14

Clearing a Staple Jam .......................................................................................................................... 62

Finisher ....................................................................................................................................................................... 62
Saddle Stitch unit ...................................................................................................................................................... 67

Replacing a Toner Cartridge ................................................................................................................. 69

Color models .............................................................................................................................................................. 69
Monochromatic models............................................................................................................................................. 71

Replacing the Waste Toner Box............................................................................................................. 76

Refilling With Staples .......................................................................................................................... 79

Finisher ....................................................................................................................................................................... 79
Saddle Stitch unit ...................................................................................................................................................... 82

Cleaning the Inside of the Equipment.................................................................................................... 85

Cleaning the Hole Punch Dust Bin ......................................................................................................... 94

Finisher / Saddle Stitch Finisher Hole Punch Unit ................................................................................................... 94
Inner Finisher Hole Punch Unit ................................................................................................................................. 95

When Printed Sheets Overflow from the Exit Tray .................................................................................. 97

When Paper Has Been Curled................................................................................................................ 98

Summary of Contents for E-STUDIO 2020AC

Page 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting ...

Page 3: ...nd the applications The illustration screens used in this manual are for paper in the A B format If you use paper in the LT format the display or the order of buttons in the illustrations may differ from that of your equipment This equipment provides the scanning printing function as an option However this optional scanning printing function is already installed in some models Indicates a potentia...

Page 4: ...In this manual Dual Scan Document Feeder is referred to as DSDF and Reversing Automatic Document Feeder as RADF and they are collectively referred to as Automatic Document Feeder ADF Trademarks For trademarks refer to the Safety Information ...

Page 5: ...er and Hole Punch Unit 38 Saddle Stitch Finisher and Hole Punch Unit 43 Saddle Stitch unit of the Saddle Stitch Finisher 47 Inner Finisher and Hole Punch Unit 53 Clearing paper misfeeds caused by a wrong paper size setting 57 Clearing a Staple Jam 62 Finisher 62 Saddle Stitch unit 67 Replacing a Toner Cartridge 69 Color models 69 Monochromatic models 71 Replacing the Waste Toner Box 76 Refilling W...

Page 6: ...6 CONTENTS Chapter 2 REGULAR MAINTENANCE Regular Maintenance 100 INDEX 101 ...

Page 7: ...ic duplexing unit 32 Paper transport path 33 Fuser unit 34 Job Separator 36 Bridge Kit 37 Finisher and Hole Punch Unit 38 Saddle Stitch Finisher and Hole Punch Unit 43 Saddle Stitch unit of the Saddle Stitch Finisher 47 Inner Finisher and Hole Punch Unit 53 Clearing paper misfeeds caused by a wrong paper size setting 57 Clearing a Staple Jam 62 Finisher 62 Saddle Stitch unit 67 Replacing a Toner C...

Page 8: ...2528A 3028A 3528A 4528A 93 Cleaning the Hole Punch Dust Bin 94 Finisher Saddle Stitch Finisher Hole Punch Unit 94 Inner Finisher Hole Punch Unit 95 When Printed Sheets Overflow from the Exit Tray 97 When Paper Has Been Curled 98 ...

Page 9: ... depending on the state of the equipment This section describes how to solve problems with screen examples Screen Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the reference below Frequently Asked Questions QUESTIONS FOR ERROR MESSAGES Questions for Error Messages ...

Page 10: ...s too much space between the paper and the side and end guides of the drawer Set the paper the side guide and the end guide to the appropriate position again Check if Auto inch is selected even though A B format paper has been placed Check if Auto mm is selected even though LT format paper has been placed Press the button which corresponds to the format of the paper set in the drawer and then set ...

Page 11: ...e original or copy paper is misfed Remove it following the guidance on the touch panel P 14 Clearing a Paper Misfeed A cover is open Check which cover on the touch panel and then close it securely Toner has run out Replace the new toner cartridge P 69 Replacing a Toner Cartridge Screen Description Remedy ...

Page 12: ...of the touch panel Depending on the location where the problem has occurred Deactivate will be displayed When you press Deactivate you can use the equipment by excluding the separated functions To release this separated status adjustment by a service technician is required Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always...

Page 13: ...ition of the options adjustment by a service technician is required Two or more sheets of original are fed together Remove the misfed originals and check their condition Then replace them on the ADF For details see the reference below P 16 ADF For details on how to set paper see the reference below Preparation of Paper PLACING ORIGINALS Placing Originals Using the ADF Screen Description Remedy ...

Page 14: ...P 17 3 Job Separator Offset Tray P 36 or Bridge Kit P 37 4 Paper transport path P 33 5 Fuser unit P 34 6 Automatic duplexing unit P 32 7 Bypass tray P 31 8 Drawer feeding portion P 23 9 External Large Capacity Feeder 2000 sheets P 22 10 Large Capacity Feeder P 25 or Paper Feed Pedestal P 26 11 Drawers P 27 P 28 Envelope Drawer P 29 or drawer of the Large Capacity Feeder P 30 12 Hole Punch Unit P 3...

Page 15: ...er slowly with both hands Using force may tear the paper making it more difficult to remove See also that no pieces of torn paper are left inside the equipment When the paper misfeed sign remains after removing the misfed paper Depending on the timing of the occurrence no misfed paper may be found where the paper misfeed sign indicates If the sign does not disappear after you have removed the misf...

Page 16: ...ved There is too much of a gap between the paper and the side or end guide in the drawer The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer ADF RADF Lower 1 Open the RADF e STUDIO6525AC Series and e STUDIO5528A 6528A Do not touch the transfer belt When you remove the paper misfed in the right side of the equipment be sure not to touch the transfer be...

Page 17: ... Misfeed 17 TROUBLESHOOTING FOR THE HARDWARE 2 Lower the green lever open the reverse cover and remove the original 3 Close the RADF RADF Upper 1 Raise the lever and open the upper cover 2 Turn the inner green dial and remove the misfed original 1 2 1 2 ...

Page 18: ...r and open the transport guide 4 Raise the green lever under the transport guide and remove the original under the guide plate 5 Close the transport guide 6 Raise the original feeder tray and remove the original under the tray 7 Lower the original feeder tray 8 Close the upper cover 1 2 ...

Page 19: ...HOOTING FOR THE HARDWARE DSDF Lower 1 Remove the originals on the DSDF and open it 2 Push the green button to open the lower cover and then remove the misfed originals 3 Turn the inner green dial and remove the misfed original 4 Push the green part to close the lower cover ...

Page 20: ...RDWARE 20 Clearing a Paper Misfeed 5 Close the DSDF DSDF Upper 1 Raise the lever and open the upper cover 2 Remove the misfed originals 3 If it is not easy to remove the misfed originals under the feed roller unit take it off 1 2 ...

Page 21: ... 21 TROUBLESHOOTING FOR THE HARDWARE 4 Remove the misfed originals under the feed roller unit 5 Attach the feed roller unit 6 Remove the originals under the original feeder tray 7 Close the upper cover Confirm that the lever of the upper cover is closed firmly ...

Page 22: ...rs be caught between the equipment and the External Large Capacity Feeder This could injure you 1 Pushing the lock lever separate the External Large Capacity Feeder from the equipment 2 Remove the misfed paper by turning the green dial 3 Remove the misfed paper from the equipment 4 Pull out the feeder tray and remove the misfed paper 1 2 ...

Page 23: ...stacked paper does not exceed the line indicated on the rear side guide 6 Connect the External Large Capacity Feeder to the equipment Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure Drawer feeding portion 1 Pushing the lock lever separate the External Large Capacity Feeder if attached optional from the equipment 2 Open the feeder cover on the ...

Page 24: ...ed paper from the drawer and close the feeder cover If the paper is misfed on the cover side remove it as shown in the figure below 4 Connect the External Large Capacity Feeder if attached optional to the equipment Move it slowly placing your hands on the point shown in the figure ...

Page 25: ...rate the External Large Capacity Feeder if attached optional from the equipment 2 Open the feeder cover of the Large Capacity Feeder on the right 3 Remove the misfed paper and close the feeder cover 4 Connect the External Large Capacity Feeder if attached optional to the equipment Move it slowly placing your hands on the point shown in the figure ...

Page 26: ...l Large Capacity Feeder if attached optional from the equipment 2 Open the feeder cover of the Paper Feed Pedestal on the right 3 Remove the misfed paper and close the feeder cover 4 Connect the External Large Capacity Feeder if attached optional to the equipment Move it slowly placing your hands on the point shown in the figure ...

Page 27: ...hat the guide width is correct there is no folded curled paper or overloading especially for thick paper and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in t...

Page 28: ... there is no folded curled paper or overloading and then close the drawer Drawers Except for e STUDIO2020AC 2520AC 1 Open the paper source drawer and remove the misfed paper 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides ...

Page 29: ...idth is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for envelope is not exceeded when placing envelope in the Envelope Drawer The amount of envelope you can load in the drawer is lower than that for plain paper ...

Page 30: ...he Large Capacity Feeder 2 Pull out the right hand tray and remove the misfed paper 3 Check that there is no folded curled paper or overloading and then close the drawer of the Large Capacity Feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 1 2 ...

Page 31: ...er toward the outside The paper can now be removed 2 Pull out the misfed paper in the bypass tray 3 Place paper in the bypass tray again and then move the green paper holding lever toward the inside If a sheet of paper is stained folded or torn replace it with a new one Bypass tray Except for e STUDIO2020AC 2520AC e STUDIO2528A 3028A 3528A 4528A 1 Pull out the misfed paper in the bypass tray 1 2 ...

Page 32: ...ipment and the automatic duplexing unit cover This could injure you 1 Open the automatic duplexing unit cover on the right 2 Except for e STUDIO2020AC 2520AC and e STUDIO2528A 3028A remove the misfed paper 3 While holding the green lever remove the misfed paper 4 Lower the green lever carefully and then close the automatic duplexing unit cover 1 2 ...

Page 33: ...could injure you 1 Open the automatic duplexing unit cover on the right 2 Remove the misfed paper e STUDIO2020AC 2520AC Except for e STUDIO2020AC 2520AC Be sure not to touch the transfer belt and the photoconductive drum when removing the misfed paper This could stain copy images Do not clean roller A though it may be stained It will be automatically cleaned at the next printing 3 Close the automa...

Page 34: ...urned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit cover on the right 2 For e STUDIO2020AC 2520AC and e STUDIO2525AC 3025AC 3525AC 4525AC press down the two green fuser pressure release levers until they stop 3 Open the transport guide holding the green knob and then release the misfed paper Pull the misfed paper up or down as shown in th...

Page 35: ...open the Bridge Kit cover while holding the handle 6 Remove the misfed paper 7 When the finisher is installed close the Bridge Kit cover 8 For e STUDIO2020AC 2520AC and e STUDIO2525AC 3025AC 3525AC 4525AC return the two green fuser pressure release levers to their original position 9 Close the automatic duplexing unit cover 1 2 2 ...

Page 36: ...arator installed Be careful not to let your fingers be caught between the equipment and the automatic duplexing unit cover This could injure you Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit cover on the right 2 Open the cover inside of t...

Page 37: ... THE HARDWARE Bridge Kit 1 Open the cover holding the handle of the Bridge Kit 2 Remove the misfed paper inside the Bridge Unit If the misfed paper cannot be removed because the right side is caught by the fuser unit follow the steps below P 34 Fuser unit 3 Close the Bridge Kit cover ...

Page 38: ...t Paper misfeed in the upper receiving tray 1 Raise the lever and open the upper receiving tray of the finisher 2 Remove the misfed paper 3 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit is installed proceed to step 5 4 Remove the misfed paper Proceed to step 8 ...

Page 39: ...talled 5 Open the Hole Punch Unit cover 6 Turn the green knob to get the misfed paper out Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper If you pull out the paper forcibly without turning the knob this may tear the paper 7 Close the Hole Punch Unit cover 8 Close the Bridge Kit cover ...

Page 40: ... close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray can also be closed by pressing the right side of the lever Paper misfeed in the lower receiving tray 1 Raise the lever and open the upper receiving tray of the finisher 2 Remove the misfed paper ...

Page 41: ...ARE 3 Remove the misfed paper If the paper is caught by the roller in the exit section remove it by lifting the roller up with your fingers 4 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit is installed proceed to step 6 5 Remove the misfed paper Proceed to step 9 ...

Page 42: ...Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper If you pull out the paper forcibly without turning the knob this may tear the paper 8 Close the Hole Punch Unit cover 9 Close the Bridge Kit cover 10Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks ...

Page 43: ... and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be closed by pressing the right side of the lever Saddle Stitch Finisher and Hole Punch Unit 1 Raise the lever and open the upper receiving tray of the finisher 2 Open the cover of the Hole Punch Unit when it is installed 3 Open the front cover of the finisher ...

Page 44: ...ve the misfed paper from the right or left 5 Open the cover holding the handle of the Bridge Unit 6 Remove the misfed paper inside the Bridge Unit 7 If the paper size is small turn the knob shown in the following figures to send the paper and then remove the misfed paper ...

Page 45: ...Hole Punch Unit is not installed When the Hole Punch Unit is installed Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper If you pull out the paper forcibly without turning the knob this may tear the paper 8 Remove the misfed paper If the paper is caught by the roller in the exit section remove it by lifting the roller up with your fingers 9 Close the cover...

Page 46: ...d push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be closed by pressing the right side of the lever 11Close the cover of the Hole Punch Unit when it is installed 12Close the front cover of the finisher ...

Page 47: ...HARDWARE Saddle Stitch unit of the Saddle Stitch Finisher 1 Remove the misfed paper from the exit side of the Saddle Stitch unit 2 Open the front cover of the finisher 3 Holding the green knob move the guide to the right 4 Raise the lever and open the upper receiving tray of the finisher ...

Page 48: ... the front cover of the finisher and turn the 2 knobs at the same time When the Hole Punch Unit is not installed When the Hole Punch Unit is installed Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper If you pull out the paper forcibly without turning the knob this may tear the paper Some misfed paper may get inside of the Saddle Stitch unit depending on t...

Page 49: ...he lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be closed by pressing the right side of the lever 8 Turn the green knob to lower the paper until it is hidden 9 Holding the green knob return the guide to the left ...

Page 50: ...nit until it stops Do not put your hands in the opening section A which is located behind the Saddle Stitch unit Your hands may be caught resulting in injury 11Open the transport guide on the right side 12Remove the misfed paper 13Remove the paper from the inside of the Saddle Stitch unit A A A ...

Page 51: ...ing a Paper Misfeed 51 TROUBLESHOOTING FOR THE HARDWARE 14Close the transport guide 15Holding both green knobs with your fingers open the transport guide on the left 16Lower the two green levers 17Remove the paper 18Raise the two green levers ...

Page 52: ...per Misfeed 19Holding both green knobs with your fingers close the transport guide on the left 20Return the Saddle Stitch unit to its original position 21Close the cover of the Hole Punch Unit when it is installed 22Close the front cover of the finisher ...

Page 53: ... 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Pull down the green lever on the right hand unit of the finisher The paper exit of the equipment opens 4 Turn the green dial clockwise to send the paper and remove it 2 1 2 1 2 1 ...

Page 54: ...ition 6 When the Hole Punch Unit is installed and used for punching holes while pulling the green dial toward you turn it to align the yellow marks on the parts 7 Turn the upper green dial counterclockwise to remove the misfed paper 8 Turn the upper green dial clockwise to remove the misfed paper 1 2 2 1 1 2 ...

Page 55: ...OOTING FOR THE HARDWARE 9 Holding the green knob open the upper cover 10Remove the misfed paper and then close the upper cover 11While holding the green lever open the Hole Punch Unit to remove the misfed paper 12Return the Hole Punch Unit to its original position 1 2 3 1 2 ...

Page 56: ...earing a Paper Misfeed 13Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 14Close the front cover of the finisher ...

Page 57: ...st clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred Misfeed when making copies or prints using a drawer 1 Clear the paper misfeed following the guidance shown on the touch panel 2 Open the paper source drawer check that the guide width is correct and there is no f...

Page 58: ...e below User Functions SETTING ITEMS Admin General Setting the job control If you do not want to delete the print job To restart the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared After that press Resume in Step 4 The print job can be resumed In this case it is not necessary to follow step 5 and l...

Page 59: ...aper Settings Setting paper size 9 Press the HOME button to return to the basic menu Then press Copy to enter the copy menu 10Confirm that the paper size is correctly detected if you selected Auto mm or Auto inch in step 8 The detected paper size is indicated on the drawer button in the equipment status indication area on the left An incorrect paper size or indicates an unsuccessful detection In t...

Page 60: ...to delete the print job To restart the job without canceling it replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared After that press Resume in Step 2 The print job can be resumed In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size 4 Try copying or printin...

Page 61: ...er Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer of the e STUDIO2020AC 2520AC The amount of thick paper you can load in the drawer is lower than that for plain paper 4 Clear the paper misfeed following the guidance shown...

Page 62: ...sher or saddle stitch unit clear the jam following the procedure below Finisher Finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury ...

Page 63: ...6 Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver 7 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 8 Close the front cover of the finisher ...

Page 64: ...nner Finisher 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge 2 1 1 2 1 2 ...

Page 65: ...lding the knob Do not touch the stapling area The actual needle point could cause you personal injury 6 Remove the top staple sheet 7 Holding the knob raise the guide and return it to its original position 8 Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver ...

Page 66: ...until it is caught by the latch and fixed with a click 10Return the Hole Punch Unit to its original position 11Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 12Close the front cover of the finisher ...

Page 67: ...addle Stitch unit 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops 2 Remove the staple cartridge 3 Raise the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet ...

Page 68: ...ing the knob lower the guide and return it to its original position 6 Fit the staple cartridge Insert the cartridge until it is caught by the latch and secured with a click 7 Return the Saddle Stitch unit to its original position Close the front cover of the finisher ...

Page 69: ...anel Press or to scroll the pages Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations Do not touch the terminal of the toner cartridge This may cause the equipment not to recognize the toner cartridge or may damage the terminal Some toner is still left in the toner cartridge while the message Toner near Empty is d...

Page 70: ...ttempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Hold the new toner cartridge with its seal side up Do not touch the metal contact on a circuit board 4 Shake the new toner cartridge strongly with its seal side up to loosen the toner inside 5 Pull the seal straight out in the direction of the arrow ...

Page 71: ...Insert it up to the black line 7 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction 8 Close the front cover pressing both edges Monochromatic models e STUDIO5528A 6528A 1 Open the front cover of the equipment ...

Page 72: ...ttempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Hold the new toner cartridge with its seal side up Do not touch the metal contact on a circuit board 4 Shake the new toner cartridge strongly with its seal side up to loosen the toner inside 5 Pull the seal straight out in the direction of the arrow ...

Page 73: ...dge to the guide Insert it up to the black line 7 Pull out the cleaner until the mark appears and return it Repeat this 3 times The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction 8 Close the front cover pressing both edges e STUDIO2528A 3028A 3528A 4528A 1 Open the front cover of the equipment ...

Page 74: ...3 Pull out the toner cartridge Never attempt to incinerate toner cartridges Dispose of used toner cartridges in accordance with local regulations 4 Hold the new toner cartridge with its seal side up Do not touch the metal contact on a circuit board 5 Shake the new toner cartridge strongly with its seal side up to loosen the toner inside ...

Page 75: ... Insert the toner cartridge along the rail Insert the toner cartridge until it clicks 8 Carefully pull the cleaner out until it comes to a stop and then carefully reinsert it straight into its original position Repeat this step a couple of times Check that the cleaner s knob is fully inserted after cleaning 9 Close the front cover pressing both edges ...

Page 76: ...ow The guidance is displayed on the touch panel Press or to scroll the pages Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 1 Open the front cover of the equipment 2 Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch Never attempt to incinerate waste t...

Page 77: ...of the carton 5 Put the used waste toner box in the plastic bag and seal it with adhesive tape 6 Clean the LED print head for e STUDIO2020AC 2520AC or the slit glass except for e STUDIO2020AC 2520AC e STUDIO2020AC 2520AC Perform steps 5 to 11 on P 85 The Main Chargers and LED Print Heads e STUDIO2020AC 2520AC Except for e STUDIO2020AC 2520AC Perform steps 5 to 9 on P 89 The Main Chargers and Slit ...

Page 78: ...1 TROUBLESHOOTING FOR THE HARDWARE 78 Replacing the Waste Toner Box 8 Close the front cover pressing both edges ...

Page 79: ...dle stitch unit run out Finisher Finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 4 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click ...

Page 80: ... the cartridge until it is caught by the latch and fixed with a click 6 Close the front cover of the finisher If the message Check staple cartridge remains repeat the procedure above from steps 1 to 6 Inner Finisher 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while ...

Page 81: ...out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 6 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 7 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click ...

Page 82: ...position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 10Close the front cover of the finisher Saddle Stitch unit Do not use the Saddle Stitch Finisher without having reattached the staple cartridges 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops ...

Page 83: ...es at a time 3 Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted 4 After the transparent cover is lifted take the empty staple case out of the cartridge 5 Fit the new staple case into the staple cartridge Insert it to the rear until it clicks In this step do not remove the seal bundling the staples ...

Page 84: ...idge Press it down until it clicks 7 Pull out straight the seal bundling the staples 8 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 9 Return the Saddle Stitch unit to its original position Close the front cover of the finisher ...

Page 85: ... message is not displayed perform cleaning when the copied images are uneven and or have white or color streaks in the horizontal direction The Main Chargers and LED Print Heads e STUDIO2020AC 2520AC 1 Open the front cover of the equipment 2 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out ...

Page 86: ...ce down The waste toner may spill out from the box s toner collecting holes 5 Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in 2 6 Take out the green cleaner inside the cover 7 Hold the cleaner with the arrow mark side up Do not touch the pad at the top of the cleaner because the toner on the pad may stick to your hands and the cleaner pad may b...

Page 87: ...ice hole of the developer under the arrow to the end 9 Pull the cleaner back out until the round hole appears Repeat this 3 times for each of the 4 colors 10Attach the cleaner with its top on the left and its holding side on the right Check that the cleaner is fixed to the cover 11Return the 4 green levers located under the toner cartridges 2 1 ...

Page 88: ...OTING FOR THE HARDWARE 88 Cleaning the Inside of the Equipment 12Push the waste toner box securely until the upper latches click taking care not to tilt it 13Close the front cover pressing both edges 14Press Finish ...

Page 89: ...ner until the mark appears and return it For monochromatic models repeat this 3 times For color models repeat this 3 times for each unit For color models For monochromatic models The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction When only the main chargers need to be cleaned steps 3 to 10 are unnecessary Proceed to step 11 3 Put your fingers in the waste toner b...

Page 90: ...ner box with its toner collecting holes face down The waste toner may spill out from the box s toner collecting holes 5 Take out the green cleaner inside the cover 6 Hold the cleaner with the black part on the top of the cleaner upwards Do not touch the pad at the top of the cleaner because the toner on the pad may stick to your hands and the cleaner pad may be stained 2 1 ...

Page 91: ...rt the cleaner through the service hole of each developer unit to clean it For color models For monochromatic models 8 Insert the cleaner all the way in and then pull it back out For monochromatic models repeat this 3 times For color models repeat this 3 times for each unit For color models For monochromatic models ...

Page 92: ...Attach the cleaner with its top on the right and its holding side on the left Check that the cleaner is fixed to the cover 10Push the waste toner box securely until the upper latches click taking care not to tilt it 11Close the front cover pressing both edges 12Press Finish 2 1 ...

Page 93: ...DIO2528A 3028A 3528A 4528A 1 Open the front cover of the equipment 2 Carefully pull the cleaner out until it comes to a stop and then carefully reinsert it straight into its original position Repeat this step a couple of times Check that the cleaner s knob is fully inserted after cleaning 3 Close the front cover pressing both edges ...

Page 94: ...in becomes full dispose of the paper punchings following the procedure below Finisher Saddle Stitch Finisher Hole Punch Unit 1 Open the Hole Punch Unit cover 2 Pull out the hole punch dust bin 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the Hole Punch Unit cover ...

Page 95: ...h Unit 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 After moving the hole punch dust bin to the left pull it toward you 5 Dispose of the paper punchings 2 1 2 1 1 2 ...

Page 96: ...hole punch dust bin 7 Return the Hole Punch Unit to its original position 8 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 9 Close the front cover of the finisher ...

Page 97: ...stopper installed in its original location When the Job Separator is installed in the equipment attach the paper exit stopper at the designated location of the exit tray When a large number of large size sheets such as A3 are output to the exit tray of the equipment while the finisher is installed remove them in more than one time Removing the paper exit stopper from its original location 1 Unfold...

Page 98: ...of a large number of large size sheets such as A3 and A4 LD and LG is performed return those parts A indicated in the figure to their original location Removing the parts A indicated in the figure 1 Turn off the power of the equipment 2 Remove the parts A indicated in the figure attached to the paper exiting section Keep the removed parts Returning the parts A indicated in the figure to their orig...

Page 99: ...2 REGULAR MAINTENANCE Regular Maintenance 100 ...

Page 100: ...etergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining Clean it with a soft cloth Clean it with a soft cloth lightly moistened with water Clean it with a soft cloth lightly moistened with alcohol and then wipe with a dry cloth Clean it with a soft cloth lightly moistened with watered down neutral detergent wipe with a cloth moistened with water and the...

Page 101: ...C 28 DSDF Lower 19 DSDF Upper 20 Envelope Drawer 29 External Large Capacity Feeder 2000 sheets 22 Finisher and Hole Punch Unit 38 fuser unit 34 Inner Finisher and Hole Punch Unit 53 Job Separator 36 Large Capacity Feeder 25 Paper Feed Pedestal 26 paper transport path 33 RADF Lower 16 RADF Upper 17 Saddle Stitch Finisher and Hole Punch Unit 43 Saddle Stitch unit of the Saddle Stitch Finisher 47 R R...

Page 102: ...102 INDEX ...

Page 103: ...FC 2020AC 2520AC FC 2525AC 3025AC 3525AC 4525AC 5525AC 6525AC DP 2528A 3028A 3528A 4528A 5528A 6528A ...

Page 104: ...2 JAPAN MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting 2021 Toshiba Tec Corporation All rights reserved Patent http www toshibatec com en patent OME21000600 R210220X4200 TTEC Ver00 F Issued in Sep 2021 ...

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Toshiba E-STUDIO 2020AC, Troubleshooting Manual

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