background image

Wireless LAN

Problem

Procedure

Cannot access
Wireless LAN

Make sure the computer's Wireless communication
function is on.
If problems persist, contact your LAN
administrator.

Bluetooth

Problem

Procedure

Cannot access
Bluetooth device

Check to ensure the computer's Wireless
Communication function is on.
Check to ensure the Bluetooth Manager
application is running on the computer and that
power to the external Bluetooth device is turned
on.
Check to ensure that no optional Bluetooth Adaptor
is installed in the computer - the built-in Bluetooth
hardware cannot operate simultaneously with
another Bluetooth controller.
If you are still unable to resolve the problem,
contact TOSHIBA Support.

TOSHIBA support

If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.

Before you call

Some problems you experience may be related to software or the
operating system so it is important that you investigate other sources of
assistance first. Before contacting TOSHIBA, try the following:

Review troubleshooting sections in the documentation supplied with
your software and/or peripheral devices.
If a problem occurs when you are running software applications,
consult the software documentation for troubleshooting suggestions
and consider calling the software company's technical support
department for assistance.
Consult the reseller or dealer from where you purchased your
computer and/or software - they are your best resource for current
information and support.

User's Manual

6-14

Summary of Contents for C50Dt

Page 1: ...User s Manual C50 C50D C50t C50Dt C55 C55D C55t C55Dt ...

Page 2: ...t checklist 2 1 Conventions 2 1 Using your computer for the first time 2 2 Turning off the power 2 8 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 3 Back 3 5 Underside 3 6 Front with the display open 3 7 Internal Hardware Components 3 10 Power Condition Descriptions 3 14 Chapter 4 Operating Basics Using the Touch Screen 4 1 Using the Touch Pad 4 2 The Keyboa...

Page 3: ...BA Password Utility 5 6 TOSHIBA System Settings 5 9 TOSHIBA Media Player by sMedio TrueLink 5 10 TOSHIBA PC Health Monitor 5 11 System Recovery 5 12 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 14 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 4 Legal Footnotes 7 13 Glossary 7 16...

Page 4: ...onversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Please comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy The instructi...

Page 5: ... Realtek Semiconductor Corporation All other product names and service names in this manual may be trademarks or registered trademarks of their respective companies Regulatory Information FCC information FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits a...

Page 6: ...y not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Declaration of Conformity This product is...

Page 7: ...than the above mentioned Residential commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are...

Page 8: ...s exgences du Règlement sur le matériel brouileur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black ...

Page 9: ...t stick depending on the country and region where you purchased REACH Compliance Statement The new European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force on 1 June 2007 TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according ...

Page 10: ...IS LICENSED UNDER THE AVC THE VC 1 AND MPEG 4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...

Page 11: ...t be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARR...

Page 12: ...met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software mu...

Page 13: ...energy efficiency Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommen...

Page 14: ...etails regarding where to recycle old batteries or how to dispose of them properly Optical disc drive safety instructions Be sure to check the precautions at the end of this section The drive model employs a laser system To ensure proper use of this product please read this instruction manual carefully and retain for future reference Should the unit ever require maintenance contact an authorized s...

Page 15: ...computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep Mode In this condition observe the following Never cover your computer or AC adaptor with any object Never place your computer or AC adaptor near a heat source such as an electric blanket or heater Ne...

Page 16: ... the computer is used for long periods its surface can become very warm While the temperature will not feel hot to the touch if you maintain physical contact with the computer for a long time for example if you rest the computer on your lap or if you keep your hands on the palm rest your skin might suffer a low heat injury If the computer has been used for a long time avoid direct contact with the...

Page 17: ... Disconnect the AC adaptor and all peripherals before moving the computer Close the display panel Do not pick up the computer by its display panel Before carrying your computer shut it down disconnect the AC adaptor and allow it to cool down a failure to follow this instruction may result in minor heat injury Be careful not to subject the computer to impact or shock a failure to follow this instru...

Page 18: ...g important information to your attention Each type of message is identified as shown below Indicates a potentially hazardous situation which could result in death or serious injury if you do not follow instructions A caution informs you that improper use of equipment or failure to follow instructions may cause data loss equipment damage or may result in minor or moderate injury Please read A note...

Page 19: ... items Toshiba Portable Personal Computer Battery pack Is preinstalled in some computers AC adaptor and power cord 2 pin plug or 3 pin plug Documentation Quickstart Instruction Manual for Safety and Comfort Warranty information If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and o...

Page 20: ... Desktop tile from the Start screen to access the desktop Start screen You can go to the Start screen by clicking the Start charm You can also use the Windows logo key on your keyboard to go to Start screen For detailed information please refer to the Windows Help and Support Using your computer for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for informati...

Page 21: ...to DC power and reduces the voltage supplied to this computer Always use the TOSHIBA AC adaptor that was included with your computer or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by u...

Page 22: ...urniture or any other surface that could be marred by exposure to heat since the computer base and AC adaptor s surface increase in temperature during normal use Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions 1 Connect the power co...

Page 23: ... raised slowly lift the display panel this will allow the angle of the display panel to be adjusted to provide optimum clarity Figure 2 4 Opening the display panel 1 1 Display panel Use reasonable care when opening and closing the display panel Opening it vigorously or slamming it shut could damage the computer Be careful not to open the display panel too far as this could put stress on the displa...

Page 24: ...ition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be adjusted during Windows Setup 1 Open the display panel 2 Press the computer s power button Figure 2 5 Turning on the power 1 1 Power button Product appearance depends on the model you purchased Initial setup The Windows 8 Star...

Page 25: ... more Charms Use the Windows Charms to start apps find documents set up system components and perform most other computing tasks By pointing the mouse pointer to the upper or lower right corner of your screen you will find a list of charms Search Share Start Devices and Settings Search This Charm allows you to locate items on your computer It can help you find apps documents photos and your favori...

Page 26: ... have entered data either save it to the Hard Disk Drive or to other storage media 2 Make sure all disk disc activity has stopped before removing the disk disc If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the power while an application is running Doing so could cause loss of data Never turn off the power disconnect an external st...

Page 27: ...e with aviation or other systems possibly causing serious injury Before entering Sleep Mode be sure to save your data Do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices Data will be lost Do not install or remove a memory module while the computer is in Sleep Mode The computer or the memory module could be damaged ...

Page 28: ...ase note that this feature must be enabled within the Power Options When you turn the power back on you can continue where you left off when you shut down the computer When the computer is in Sleep Mode the Power indicator will blink white If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume m...

Page 29: ...y when you turn on the computer Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature Allows the use of the panel power off feature Starting Hibernation Mode To enter Hibernation Mode follow the steps below 1 Click the Settings charm 2 Click Power and then select Hibernate In order to show Hibernate in...

Page 30: ...utton Data save in Hibernation Mode When you turn off the power in Hibernation Mode the computer will take a moment to save the current data in memory to the Hard Disk Drive After you turn off the computer and the content of memory has been saved to the Hard Disk Drive turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a moment to let all capa...

Page 31: ...re shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with display panel closed 1 2 3 4 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator 4 Memory media slot Product appearance depends on the model you purchased DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the batter...

Page 32: ...edia section for more information Keep foreign metal objects such as screws staples and paper clips out of the Memory media slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Left side The following figure shows the left side of the computer Figure 3 2 The left side of the computer 1 2 3 4 1 Security lock slot 3 Universal Seri...

Page 33: ... 3 0 devices Please note that it is not possible to confirm the operation of all functions of all USB devices that are available Some functions associated with a specific device might not operate properly Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in seriou...

Page 34: ...d system provides support for the computer s internal speakers and microphone as well as allowing an external microphone and headphones to be connected via the appropriate jacks Universal Serial Bus USB 2 0 or 3 0 port One Universal Serial Bus port which complies to the USB 2 0 or 3 0 standard is provided on the right side of the computer The USB port type may vary depending on the model you purch...

Page 35: ...rnet LAN 1000 megabits per second 1000BASE T Refer to Operating Basics for details Do not connect any cable other than a LAN cable to the LAN jack It could cause damage or malfunction External RGB monitor port This port provides 15 pin analog RGB port Please refer to the External RGB monitor port pin assignment section for information on external RGB monitor port pin assignment This port allows yo...

Page 36: ...h 4 Memory module slot Product appearance depends on the model you purchased Battery lock Slide the battery lock to release the battery pack ready for removal Battery release latch Slide and hold this latch into its Unlock position in order to release the battery pack for removal For more detailed information on removing the battery pack please refer to the Battery section Memory module slot The m...

Page 37: ...gn metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the cooling vents surface using a soft cloth Front with the display open This section shows the computer with the display panel open In order to open the display lift the display panel up and position it at a comfortable viewing angle for you User s Manual 3 ...

Page 38: ...one 9 Stereo speakers 3 Web Camera LED 10 Power button 4 Web Camera 11 Touch Pad 5 Microphone 12 Touch Pad control button 6 Display screen 13 Touch Pad control button 7 Display hinges Provided with some models Product appearance depends on the model you purchased Wireless communication antennas Some computers in this series are equipped with the Wireless LAN Bluetooth antennas User s Manual 3 8 ...

Page 39: ...y Use an eyeglass cleaner cleaner cloth or other soft cloth to clean the lens if it becomes dirty Display screen 39 6cm 15 6 LCD screen configured with the following resolutions HD 1366 horizontal x 768 vertical pixels Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen will be somewhat brighter than when it operates on battery power Thi...

Page 40: ...e press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using Internal Hardware Components This section describes the internal hardware components of your computer The actual specifications may vary depending on the model you purchased CPU The processor...

Page 41: ...and or exposure to high temperatures the SSD may be vulnerable to data retention errors Legal Footnote Hard Disk Drive HDD Capacity For more information regarding Hard Disk Drive HDD Capacity please refer to the Legal Footnotes section RTC battery The internal RTC battery backs up the Real Time Clock RTC and calendar Video RAM The memory in a computer s graphics adaptor used to store the image dis...

Page 42: ... reboot the computer In the Manage 3D Settings menu of NVIDIA Control Panel you can change the global 3D settings and create overrides for specific programs The overrides will be used automatically each time the specified programs are launched Please use the default setting for NVIDIA Optimus technology If the program does not run normally after the setting has been changed please restore the prog...

Page 43: ...le it The Display Power Saving Technology feature can be disabled in the Intel HD Graphics Control Panel Intel Graphics and Media Control Panel You can access this control panel in the following way Right click on the desktop and click Graphics Properties In Intel HD Graphics Control Panel 1 Click Power and select On battery 2 Click Off under Display Power Saving Technology 3 Click Apply If you wa...

Page 44: ...ox If you want to improve the picture quality under the conditions mentioned above adjust the setting towards Maximize Quality or disable this feature Power Condition Descriptions Power conditions The computer s operating capability and battery charge status are affected by different power conditions including whether an AC adaptor is connected and what the charge level is for that battery The LED...

Page 45: ...r to recharge the battery Amber Indicates the AC adaptor is connected and the battery is charging White Indicates the AC adaptor is connected and the battery is fully charged No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge will stop and the DC IN Battery indicator will go out When the battery pack s temperatu...

Page 46: ...icates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to maintain this condition No light Under any other conditions the indicator does not light User s Manual 3 16 ...

Page 47: ...ress your finger down and leave it there for a few seconds This will show information to help you learn more about an item or will open a menu specific to what you are doing Pinch or stretch Touch the screen or an item with two or more fingers and then move the fingers toward each other pinch or away from each other stretch This will show different levels of information or visually zooms in or out...

Page 48: ...the palm rest may support the following gestures Tap Tap once on the Touch Pad to activate an item such as an app Two Finger Tap Tap once on the Touch Pad with two fingers together to display a menu or other function depending on the software you are using Similar to right click Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other pinch or away from each...

Page 49: ...uter is configured for with keyboards being available for numerous languages There are different types of keys specifically typewriter keys function keys soft keys Windows special keys and the keypad overlay Never remove the key caps on your keyboard Doing so could cause damage to the parts under the key caps Keyboard indicator The following figure shows the position of the CAPS LOCK indicator and...

Page 50: ...e Standard F1 F12 mode Function F1 FN F1 Launches the help file supplied with the software F2 FN F2 Decreases the computer s display panel brightness in individual steps F3 FN F3 Increases the computer s display panel brightness in individual steps F4 FN F4 Changes the active display device To use a simultaneous mode you must set the resolution of the internal display panel to match the resolution...

Page 51: ... special functions in Windows the Windows Start Button key activates the Start screen while the application key has the same function as the secondary right mouse button This key activates the Windows Start screen This key has the same function as the secondary right mouse button Generating ASCII characters Not all ASCII characters can be generated using normal keyboard operation but you are able ...

Page 52: ...ter drive supports BD R BD R DL BD RE and BD RE DL Blu ray Writer drive BDXL In addition to the above formats Blu ray Writer drive BDXL supports BD R TL BD R QL and BD RE TL Some types and formats of DVD R DL and DVD R DL discs may be unreadable Using optical disc drives The full size drive provides high performance execution of disc based programs You can run either 12 cm 4 72 or 8 cm 3 15 discs ...

Page 53: ...ser lens or any portion of its surrounding casing as this could cause misalignment Prevent foreign objects from entering the drive Check the surface of the disc tray especially the area behind the front edge of the disc tray to make sure there are no such objects before closing the drive 4 Press gently at the center of the disc until you feel it click into place The disc should lie below the top o...

Page 54: ...e disc 3 Push the center of the disc tray to close it Press gently until it locks into place How to remove disc when the disc tray will not open Pressing the eject button will not open the disc tray when the computer power is off If the power is off you can open the disc tray by inserting a slender object about 20 mm such as a straightened paper clip into the manual eject hole near the eject butto...

Page 55: ... DL discs You can use the Blu ray Writer drive BDXL to write data to either CD R CD RW DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM BD R BD R DL BD RE BD RE DL BD R TL BD R QL or BD RE TL discs When writing information to media using an optical drive you should always ensure that you connect the AC adaptor to a live electrical outlet It is possible that if data is written while powered by t...

Page 56: ...re writing or rewriting Based on TOSHIBA s limited compatibility testing we suggest the following manufacturers of disc media however it must be noted that disc quality can affect write or rewrite success rates Please also be aware that in no event does TOSHIBA guarantee the operation quality or performance of any disc CD R TAIYO YUDEN CO Ltd MITSUBISHI KAGAKU MEDIA CO LTD CD RW Multi Speed High S...

Page 57: ... Version 2 1 or Version 2 2 Panasonic Corporation for 3x and 5x speed media Hitachi Maxell Ltd for 3x and 5x speed media BD R Panasonic Corporation BD R DL Panasonic Corporation BD RE Panasonic Corporation BD RE DL Panasonic Corporation BD R TL TDK SHARP BD RE TL Panasonic Corporation Some types and formats of DVD R DL and DVD R DL discs may be unreadable Disc created in DVD R DL format4 Layer Jum...

Page 58: ...writing is completed If the media is of poor quality or is dirty or damaged writing or rewriting errors may occur Set the computer on a level surface and avoid places subject to vibration such as airplanes trains or cars In addition do not use the computer on an unstable surface such as a stand Keep mobile phones and other wireless communication devices away from the computer TOSHIBA VIDEO PLAYER ...

Page 59: ...A VIDEO PLAYER does not have a parental control function In order to protect copyrights the Windows Print Screen function is disabled when TOSHIBA VIDEO PLAYER is running Print Screen functions are disabled even when running other applications besides TOSHIBA VIDEO PLAYER and when TOSHIBA VIDEO PLAYER is minimized Please close the TOSHIBA VIDEO PLAYER to use the Print Screen function Carry out the...

Page 60: ...IBA VIDEO PLAYER to start TOSHIBA VIDEO PLAYER Operating TOSHIBA VIDEO PLAYER Notes on Using TOSHIBA VIDEO PLAYER Screen display and available features may vary amongst videos and scenes If the menu is opened in the Display Area using the Control window s Top Menu or Menu buttons Touch Pad and mouse menu operations may not be able to be used Open TOSHIBA VIDEO PLAYER Manual TOSHIBA VIDEO PLAYER fe...

Page 61: ...on program recording errors In addition if pre scheduled recording starts during video playback it may cause video playback or television program recording errors Please view video during times when there is no recording prescheduled While playing a BD J title keyboard shortcut is ineffective Resume play function cannot be used with some discs on TOSHIBA Blu ray Disc Player The interactive functio...

Page 62: ... Area using the Control window s Top Menu or Menu buttons Touch Pad and mouse menu operations may not be able to be used Open TOSHIBA Blu ray Disc Player Manual TOSHIBA Blu ray Disc Player features and instructions are explained in details in TOSHIBA Blu ray Disc Player Manual Use the following procedure to open TOSHIBA Blu ray Disc Player Manual Press the F1 key when TOSHIBA Blu ray Disc Player i...

Page 63: ...ontent DVD or video file in 3D using real time 2Dto3D conversion Effect of 3D can be shown only on an external 3D devices connected via an HDMI output It cannot be shown on the internal display The 2Dto3D conversion function uses TOSHIBA s original algorithm to apply a 3D effect to your own 2D videos However note that this function does not provide the same video content as a video originally prov...

Page 64: ... Message Operate on Windows Operate on other applications Please make sure AC adapter is used when playing with the enabled 3D playback feature 3D playback occurs only in full screen size When you enable 3D playback the Video Display Window automatically enlarges to fullscreen size In order for 3D playback to work on external display TV you need a 3D enabled display TV that has an HDCP compliant H...

Page 65: ...t to the 2D content The Player is set by default in the 2D format By pressing the 2Dto3D conversion function button you decide to activate the 2Dto3D conversion function and therefore decide to watch your 2D content in 3D The Player will not run the 2Dto3D conversion function automatically Please see the warnings in this section as regards potential copyright infringement and confirm you have any ...

Page 66: ...n from or stop viewing and check your equipment settings if you can see doubly substituted video images or cannot feel the 3D stereoscopic effect when watching 3D video images Still if you cannot see correctly please refrain from or stop viewing Please refrain from or stop viewing if you feel ill or experience discomfort before or while watching 3D video images Please position yourself directly in...

Page 67: ...ly Real Time Clock RTC battery The Real Time Clock RTC battery provides power for the internal real time clock and calendar function and also maintains the system configuration while the computer is turned off If the RTC battery becomes completely discharged the system will lose this information and the real time clock and calendar will stop working You can change the Real Time Clock settings in t...

Page 68: ...be lost Never remove the battery pack while the Wake up on LAN function is enabled Data will be lost Before you remove a battery pack disable the Wake up on LAN function Charging the batteries When the power in the battery pack becomes low the DC IN Battery indicator will flash amber to indicate that only a few minutes of battery power remain If you continue to use the computer while the DC IN Bat...

Page 69: ... The battery is nearly completely discharged In this instance you should leave the AC adaptor connected for a few minutes and the battery should begin charging The DC IN Battery indicator may show a rapid decrease in battery operating time when you try to charge a battery under the following conditions The battery has not been used for a long time The battery has completely discharged and been lef...

Page 70: ...asts in a battery depends on Processor speed Screen brightness System Sleep Mode System Hibernation Mode Display power off period Hard Disk Drive power off period How often and for how long you use the Hard Disk Drive and external disk drives for example optical disc How much charge the battery contained to begin with How you use optional devices such as a USB device to which the battery supplies ...

Page 71: ...ndicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power The DC IN Battery indicator should glow amber to indicate that the battery pack is being charged however in the event that DC IN Battery indicator does not glow this indicates that power is not b...

Page 72: ... battery release latch and cause injuries Removing the battery pack To remove a discharged battery follow the steps as detailed below 1 Save your work 2 Click Power in the Settings charm and then click Shut down while holding down the SHIFT key ensure that the Power indicator is off 3 Remove all cables and peripherals that are connected to the computer 4 Close the display panel and turn the comput...

Page 73: ...Wake up on LAN is enabled The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor connected while using this feature The Link speed 10 100 1000 megabits per second changes automatically depending on the network conditions connected device cable or noise and so on LAN cable types The computer must be configured properly before connecting to a LAN Logging onto a L...

Page 74: ... into place Figure 4 7 Connecting the LAN cable 2 1 1 LAN jack 2 LAN cable 3 Plug the other end of the cable into a LAN hub connector or router Check with your LAN administrator and hardware or software vendor before using or configuring a network connection Additional memory module You can install additional memory into the computer in order to increase the amount of system memory that is availab...

Page 75: ...memory modules To discharge your body s static electricity simply touch any metal close to you with bare hands Use a point size 0 Phillips screwdriver to remove and fasten the screws the use of an incorrect screwdriver can damage the screw heads Installing a memory module To install a memory module follow the steps as detailed below 1 Click Power in the Settings charm and then click Shut down whil...

Page 76: ...r fingernail or a thin object under the cover and lift it off Figure 4 8 Removing the memory module cover 2 1 1 Screw 2 Memory module cover Product appearance depends on the model you purchased User s Manual 4 30 ...

Page 77: ...nd fire possibly resulting in serious injury Do not touch the connectors on the memory module or on the computer Debris on the connectors may cause memory access problems The slot A is reserved for the first memory module Use the slot B for expanded memory If only one module is installed use the slot A Align the grooves along the edges of the memory module with the locking tabs on the connector an...

Page 78: ...a memory module To remove the memory module follow the steps as detailed below 1 Click Power in the Settings charm and then click Shut down while holding down the SHIFT key ensure that the Power indicator is off 2 Remove the AC adaptor and all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack 5 Loosen the screw se...

Page 79: ...urchased 9 Seat the memory module cover in place and secure it with the screw Take care to ensure that the memory module cover is firmly closed 10 Install the battery pack 11 Turn the computer over Memory media The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices such as di...

Page 80: ...r playback protected material on another computer or other device and you may not reproduce any copyrighted material except for your personal enjoyment Below is a simple explanation for distinguishing SD memory cards from SDHC memory cards and SDXC memory cards SD SDHC and SDXC memory cards appear the same externally However the logo on memory cards is different so pay careful attention to the log...

Page 81: ...r expose it to liquids or let it get dirty After using card return it to its case The card is designed so that it can be inserted only one way Do not try to force the card into the slot Do not leave a card partially inserted in the slot Press the card until you hear it click into place Set the write protect switch to the lock position if you do not want to record data Memory cards have a limited l...

Page 82: ...o not touch the metal contacts You could expose the storage area to static electricity which can destroy data Do not turn the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied doing so may cause data to be lost Removing memory media The following instructions apply to all types of supported media devices To remove memory media follow the steps as detailed below ...

Page 83: ...etailed below 1 Connect the RGB cable to the External RGB monitor port Figure 4 14 Connecting the RGB cable to the External RGB monitor port 2 1 1 External RGB monitor port 2 RGB cable There are no fastening screws for an external monitor cable on the External RGB monitor port However external monitor cables which have connectors with fastening screws can still be used 2 Turn the external monitor ...

Page 84: ...the HDMI out port on your computer 3 Turn the HDMI display device s power on Figure 4 15 Connecting the HDMI out port 1 2 1 HDMI out port 2 HDMI cable Please do not plug unplug an HDMI device under the following conditions The system is starting up The system is shutting down When you connect a television or external monitor to the HDMI port the display output device is set to HDMI When you unplug...

Page 85: ...ecting HD Format To select the display mode follow the steps as detailed below 1 Click Desktop Desktop Assist Control Panel 2 Click Appearance and Personalization 3 Click Display 4 Click Change display settings 5 Click Advanced settings 6 Click List All Modes 7 Select one of the mode at List All Modes Changing the display settings After one or more external displays are connected the operating sys...

Page 86: ...ories in order to make your computer even more powerful and convenient to use For reference the following list details some of the items that are available from your reseller or TOSHIBA dealer Memory Kit DDR3 DDR3L 1600 1866 memory modules can easily be installed in the computer The available option memory depends on TOSHIBA authorization Universal AC Adaptor If you frequently use your computer at...

Page 87: ...gher level DTS Studio Sound DTS Studio Sound is a premium audio enhancement suite that utilizes revolutionary audio technology to provide the most immersive and realistic listening experience ever offered for a two speaker playback environment DTS Studio Sound is provided with some models It provides the following features Advanced audio rendering to match 2D and 3D video content for enveloping su...

Page 88: ...imited Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek HD Audio Manager To launch the Realtek HD Audio Manager Click Desktop Desktop Assist Control Panel Hardware and Sound Realtek HD Audio Manager When you first launch the Realtek HD Audio Manager you will see two device tabs Speakers is the default output device Microphone is the default input device...

Page 89: ...ed via the Screen Resolution dialog To open the Screen Resolution dialog click Desktop Desktop Assist Control Panel Appearance and Personalization Display Change display settings If you are running some applications for example a 3D application or video playback you may see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it unti...

Page 90: ...you may refer to each utility s online manual help files or README TXT file if applicable All the utilities described here can be accessed from Desktop Desktop Assist Furthermore some utilities can also be launched from Start screen and desktop shortcut TOSHIBA Desktop Assist TOSHIBA Desktop Assist is a graphical user interface that provides access to specific tools and TOSHIBA utilities and appli...

Page 91: ...play Utility For details on Desktop Text Size utility and Split Screen utility see the help file TOSHIBA Password Utility This utility allows you to set a password in order to restrict access to the computer To access this utility click Desktop Desktop Assist Tools Utilities Password Utility TOSHIBA System Settings This utility allows you to customize your hardware settings according to the way yo...

Page 92: ...IBA Blu ray Disc Player This software is provided for playback of Blu ray Disc It has an on screen interface and functions To start this utility click Desktop Desktop Assist Media Entertainment TOSHIBA Blu ray Disc Player For details on how to use TOSHIBA Blu ray Disc Player see the help file TOSHIBA Media Player by sMedio TrueLink This software is a multimedia player which can be used to play bac...

Page 93: ...d individual component serial numbers and will track specific activities related to their usage To access this utility click Desktop Desktop Assist Support Recovery PC Health Monitor For details on TOSHIBA PC Health Monitor see the help file TOSHIBA Resolution Plug in for Windows Media Player The plug in lets you upconverts wmv and mp4 videos on Windows Media Player For more information please ref...

Page 94: ... is no input or hardware access for a specified time This can be specified in the Power Options Power on password Two levels of password security supervisor and user are available to prevent unauthorized access to your computer Intelligent power supply 1 A microprocessor in the computer s intelligent power supply detects the battery s charge automatically calculates the remaining battery capacity ...

Page 95: ...mouse button or pressing the keyboard will wakeup the computer Heat dispersal 1 To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if ...

Page 96: ...rd enter from the keyboard character by character and do not enter as ASCII code or copy and paste the character string In addition ensure that the registered password is correct by outputting the character string to the password file When entering a password do not enter any characters for example or produced by pressing the SHIFT or ALT keys Delete button Click this button to delete a registered...

Page 97: ...t shut down or restarted the saved data may not be correctly reflected For more information on shutting down or restarting the computer refer to Turning on the power Supervisor Password If you set a Supervisor Password some functions might be restricted when a user logs on with the User Password To set a Supervisor Password Desktop Desktop Assist Tools Utilities Password Utility Supervisor Passwor...

Page 98: ...In addition there are also three buttons OK Cancel and Apply OK Accepts your changes and closes the TOSHIBA System Settings window Cancel Closes the window without accepting your changes Apply Accepts all your changes without closing the TOSHIBA System Settings window Some options shown in grey are possible to confirm their status TOSHIBA System Settings screen may have the following tabs General ...

Page 99: ... and shut down mode automatically while TOSHIBA Media Player is running The display automatic power off function is disabled while TOSHIBA Media Player is playing a video file or slideshows of photos The Resolution function was specially adjusted for the internal monitor Hence please turn OFF Resolution when viewing on external monitor Playback of high bit rate content may cause frame dropping aud...

Page 100: ...ocedure to open TOSHIBA Media Player Online help When TOSHIBA Media Player is running click Help of the Settings charm TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption battery health and the system cooling informing you of significant system conditions This application recognizes the system and individua...

Page 101: ... by clicking Desktop Desktop Assist Support Recovery PC Health Monitor The TOSHIBA PC Health Monitor main screen will be displayed and on clicking Please click here to enable TOSHIBA PC Health Monitor the PC Health Monitor Software Notice Acceptance screen will be displayed Please carefully read the information displayed Selecting ACCEPT and clicking OK will enable the program By enabling the TOSH...

Page 102: ...face and avoid places subjected to vibrations such as airplanes trains or cars Do not use on an unstable surface such as a stand A recovery image of the software on your computer is stored on the Hard Disk Drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application will allow you to choose from a varie...

Page 103: ...mputer is power on the BIOS setup utility will load In the BIOS setup screen select Advanced System Configuration Boot Mode UEFI Boot Default If you set the Boot Mode as CSM Boot the recovery media created by Recovery Media Creator will NOT be able to restore If you create a recovery image using advanced recovery tools from Control Panel please also make sure to use the default Boot Mode option UE...

Page 104: ...not available In addition if you use a third party partitioning program to reconfigure the partitions on your Hard Disk Drive you may find that it becomes impossible to setup your computer Make sure that the AC adaptor is connected during the restoring process When you reinstall the Windows operating system the hard disk may be reformatted and all data may be lost 1 In the Settings charm click Pow...

Page 105: ...ok from the TOSHIBA Europe Backup Media Online Shop Please note that this service is not free of charge 1 Visit https backupmedia toshiba eu on the Internet 2 Follow the on screen instructions You will receive your Recovery Discs within two weeks after placing your order User s Manual 5 16 ...

Page 106: ... in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this che...

Page 107: ...random characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down...

Page 108: ...ing the power on again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simultaneously once then cl...

Page 109: ...lick Power and then select Restart 2 Hold down the corresponding key and then release this key one second after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems may occur in the following areas Power Keyboard Internal display panel Hard Disk...

Page 110: ...ttery indicator Please refer to the Power Condition Descriptions section for further information Problem Procedure AC adaptor doesn t power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the termina...

Page 111: ...lace the battery taking care to ensure that it is securely seated in the computer Check the DC IN Battery indicator if it does not glow allow the computer to charge the battery for at least twenty minutes If the DC IN Battery indicator starts to glow after this period allow the battery to continue to charge for at least another twenty minutes before turning on the computer However if the indicator...

Page 112: ... application will end and the computer will restart Keyboard Keyboard problems can be caused by the setup and configuration of the computer please refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning t...

Page 113: ...c in the optical disc drive if so remove it and try to start the computer again If this has no effect check the Boot Priority Options setting within the TOSHIBA System Settings Slow performance The files on the Hard Disk Drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Hard Disk Drive Please refer to the operating...

Page 114: ... from the computer and then reinsert it in order to ensure it is firmly connected If the problem persists then you should refer to the documentation supplied with your memory media card for further information You cannot write to a memory media card Remove the memory media card from the computer and check to ensure that it is not write protected You cannot read a file Check to ensure the required ...

Page 115: ...nging the speed setting within the Mouse Control utility 1 To access this utility click Desktop Desktop Assist Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as required and click OK The reaction of Touch pad is either too sensitive or not sensitive enough Adjust the touch Sensitivity To access it click Desktop Desk...

Page 116: ...window click the Pointer Options tab 3 Set the pointer speed as required and click OK The on screen pointer moves erratically The elements of the mouse responsible for detecting movement might be dirty please refer to the documentation supplied with the mouse for instructions on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the inf...

Page 117: ... instance you may be experiencing feedback from either the internal microphone or an external microphone connected to the computer please refer to Sound System and Video mode for further information Volume cannot be adjusted during Windows start up or shut down If you are still unable to resolve the problem contact TOSHIBA Support External monitor Please also refer to Operating Basics and to the d...

Page 118: ...e computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor may not display when turned on again If this occurs press the function key to re set the display panel and external monitor to clone mode Display error occurs Check that the cable connecting the exte...

Page 119: ...A support If you require any additional help using your computer or if you are having problems operating the computer you may need to contact TOSHIBA for additional technical assistance Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first Before contacting TOSHIBA try the following ...

Page 120: ...cal support If you are still unable to solve the problem and suspect that it is hardware related visit TOSHIBA technical support website http toshiba europe com or http www toshiba co jp worldwide User s Manual 6 15 ...

Page 121: ...rs Approximately 380 w x 242 d x 32 38 35 25 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters...

Page 122: ...11 Reserved Reserved 12 SDA Data Signal I O 13 HSYNC Horizontal Sync Signal O 14 VSYNC Vertical Sync Signal O 15 SCL Data Clock Signal O I O I Input to computer I O O Output from computer AC Power Cord and Connectors The power cord s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country region in which it is used All c...

Page 123: ...ductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250V or 1 15P 125V and three pin plug configuration must be 6 15P 250V or 5 15P 125V as designated in the U S National Electrical code handbook and the Canadian Electrical Code Part II The following illus...

Page 124: ...etooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group This Bluetooth product is not compatible with devices using Bluetooth Version 1 0B specifications The wireless devices have not completed verification of connection and oper...

Page 125: ...of the organization These situations may for example include Using the Wireless products equipment on board of airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged ...

Page 126: ...or cause the loss or destruction of stored data TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof Card Specifications Form Factor PCI Express Mini Card Compatibility IEEE 802 11 Standard for Wireless LANs Network Operating System Microsoft Windows Networking Media Access Protocol CSMA CA Collision Avoidance with Acknow...

Page 127: ...ence Bluetooth wireless technology has the following features Security Two advanced security mechanisms ensure a high level of security Authentication prevents access to critical data and makes it impossible to falsify the origin of a message Encryption prevents eavesdropping and maintains link privacy Worldwide operation The Bluetooth radio transmitter and receiver operate in the 2 4GHz band whic...

Page 128: ... own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund Russian Federation Only for indoor applications Restrictions for Use of 5150 5350MHz Frequencies in Europe Italy For pr...

Page 129: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 130: ...ainst harmful interference in a residential installation Refer to the FCC information section for the detailed information The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits Nevertheless the Wireless device shall be used in such a manner that the potential for human contact during normal operation is minimized In the usual operating configuration ...

Page 131: ...ation and specified low power radio station 1 Important notice The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification systems RFID used in factory production lines Other Radio Stations 1 Before usi...

Page 132: ...uses FH SS modulation 3 1 The interference range of this equipment is less than 10m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 4 About the JEITA 5GHz Wireless LAN supports W52 W53 W56 Channel Device Authorization This device obtains the Technical Regulation Conformity Certification and it belo...

Page 133: ...se contact TOSHIBA Support As of March 2013 Austria Belgium Bulgaria Canada Cyprus Czech Rep Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Korea Latvia Liechtenstein Lithuania Luxemburg Malta Monaco Netherlands Norway Philippines Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland UK USA Legal Footnotes Non applica...

Page 134: ... vary from specifications due to design configuration Under some conditions your computer product may automatically shut down This is a normal protective feature designed to reduce the risk of lost data or damage to the product when used outside recommended conditions To avoid risk of lost data always make back up copies of data by periodically storing it on an external storage medium For optimum ...

Page 135: ...mbers are achieved on select models and configurations tested by TOSHIBA at the time of publication Recharge time varies depending on usage Battery may not charge while computer is consuming full power After going through many charge and discharge cycles the battery will lose its ability to perform at maximum capacity and will need to be replaced This is a normal phenomenon for all batteries To pu...

Page 136: ...urrounding electromagnetic environment obstacles access point design and configuration and client design and software hardware configurations The actual transmission speed will be lower than the theoretical maximum speed Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media Glossary The terms in this glossary cover top...

Page 137: ... gigabyte GBps gigabytes per second HDD Hard Disk Drive HDMI High definition Multimedia Interface HDMI CEC High definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light ...

Page 138: ...ss Memory SSD Solid State Drive TFT Thin film Transistor URL Uniform Resource Locator USB Universal Serial Bus UXGA Ultra Extended Graphics Array VGA Video Graphics Array WAN Wide Area Network WSXGA Wide Super Extended Graphics Array WSXGA Wide Super Extended Graphics Array Plus WUXGA Wide Ultra Extended Graphics Array WXGA Wide Extended Graphics Array WXGA Wide Extended Graphics Array Plus www Wo...

Page 139: ...Cooling vents 3 5 3 7 D DC IN indicator 3 1 DC IN Battery indicator 3 15 Display automatic power off 5 5 hinges 3 9 opening 2 5 screen 3 9 Display controller 3 12 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 DVD Super Multi drive using writing E Equipment checklist 2 1 External monitor problems 6 12 H Hard disk drive automatic power off 5 5 HDMI out port 3 5 K Keyboard function keys 4...

Page 140: ...nel on off 5 5 Shut Down mode 2 8 Sleep Mode 2 9 turning off 2 8 turning on 2 6 Problems AC power 6 5 Analyzing the problem 6 2 Battery 6 5 Dual Pointing device 6 9 External monitor 6 12 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 9 Overheating power down 6 5 Power 6 4 Real Time Clock 6 7 Sound system 6 12 TOSHIBA support 6 14 Touch Pad 6 9...

Page 141: ...g 2 9 System automatic 5 5 Sound system problems 6 12 T TOSHIBA Desktop Assist 5 1 U USB device problems 6 11 V Video mode 4 43 Video RAM 3 11 W Web Camera 3 9 Wireless communication 7 5 User s Manual Index 3 ...

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