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English
CONSUMER PRODUCTS – EUROPEAN STANDARD WARRANTY –
ENGLISH
2
EN
The warranty service will be subject to the following terms
and conditions:
1. Repair service is available for Systems purchased and
located within a country where Toshiba or its Autho-
rised Service Providers offer warranty service subject
to the terms and conditions provided in this Limited
Warranty. Claims under this Limited Warranty will be
honoured only if made within the warranty period.
2. Refer to the list with contact information for Toshiba and
its Authorised Service Providers in the respective coun-
tries at the end of this booklet.
3. Before contacting Toshiba, please:
• Check if your System is connected to mains and
switched on correctly;
Reset the System to its original configuration by removing
accessories and external connections; unplug any remote
storage devices or other peripherals;
• Consult the User’s Manual for important tips on how
to operate and troubleshoot your System;
•
Note down System name, model number, serial
number, hardware and software configuration and a
description of the problem (e. g. error messages that
appear on the screen);
4. Call the Toshiba Support Centre in the country where you
are located in. Toshiba will attempt to resolve warranty is-
sues over the telephone and may require your assistance
in performing routine diagnostic procedures in connection
with this call. Should the Toshiba Support Centre isolate
hardware malfunctions on your system, you will be provid
-
ed with an identification number and service instructions
by the most convenient means (e. g. fax, email, voice).
5. If your System is eligible for Pick-up & Return warranty
service, Toshiba will arrange pick-up of the defective
unit from your location, repair it and return it back to
your location. Toshiba will incur all repair, logistics and
insurance costs in this process.
6. Under the terms of Carry-in or Send-in warranty service,
you will be required to deliver your Toshiba System to a
Toshiba Authorised Service Provider for warranty repair
and arrange for its collection on completion of repair.
You must prepay any shipping charges, taxes, or duties
associated with transportation of the System to and from
the Toshiba Authorised Service Provider. In addition, you
are responsible for insuring the System both for deliv
-
ery and collection as neither Toshiba nor the company
offering warranty service on Toshiba’s behalf, have any
liability for damage or loss in transit.
If the system is not entitled to this Limited Warranty due to
one of the above mentioned reasons, Toshiba can still of
-
fer a repair, if requested by the customer. Please note that
in this case Toshiba may charge the end-user for parts,
labour and expenses. Furthermore Toshiba reserves the
right to charge the end-user for the preparation of the
cost estimate. Moreover, Toshiba may charge the costs
incurred for the inspection of the System in cases where
a damage or defect under this Limited Warranty has been
negligently alleged which actually did not exist.
Toshiba is not liable for any transport/delivery/insurance
costs, import duties, taxes, licensing fees and any charges
from telephone/fax communication as consequence of the
failure of the System.
b. Disclaimer of Warranty
Except for the express warranty provided and to the extent
permitted by applicable law, Toshiba, its Authorised Re-
sellers or Authorised Service Providers do not issue any
warranty or guarantee for your System. Toshiba expressly
excludes any other liability, whether express or implied, to
the fullest extent allowed by the law. In particular, but without
limit to the generality of the exclusion, any implied terms as
to merchantability, satisfactory quality, fitness for a particu
-
lar purpose and/or non-infringement of third party rights are
excluded whether in contract or tort. Any implied warranties
that may be imposed by law are limited in duration to the term
of the express limited warranty given by Toshiba to the extent
permitted by applicable law. To the maximum extent permit-
ted by applicable law, in no event shall Toshiba or its supplier
be liable for (1) damage to, or loss or corruption of records,
data or removable storage media, or (2) any damages what-
soever (including direct or indirect damages, loss of business
profits, lost savings or other special, incidental, exemplary or
consequential damages whether for breach of warranty, con
-
tract, strict liability, tort or otherwise) arising out of or resulting
from the use of or inability to use the products and/or the
enclosed written materials, even if Toshiba, its supplier, an
authorised Toshiba representative, service provider or dealer
have been advised of the possibility of such damages or of
any claim by any third party. Any liability of Toshiba or its sup
-
plier which is not excluded shall be limited to the purchase
price of the System.
OBTAINING WARRANTY SERVICE
Your Toshiba Limited Warranty includes a Carry-in or
Send-in warranty service. In some countries, a Pick-up
& Return warranty service might also be provided. To find
out about the local coverage, please contact Toshiba or
your Authorised Service Provider.
