21
CITYSURFER
User Manual
FAQ
Which is the maximum speed I can reach with my Citysurfer?
There is no speed limit. However, for speeds greater than 25 km/h, the
pedal assistance applied by the motor is deactivated. This assistance
limitation is a legal requirement for the electrically assisted pedal bicycles,
following the European Normative EN 15194.
Does it have regenerative braking?
No. The motors with planetary gears do not allow regenerative braking.
In exchange, these are the motors with the least friction, so the pedalling
without assistance becomes more comfortable.
What kind of maintenance should I do to my Citysurfer?
None of the electric component of the assistance system of the Citysurfer
requires a regular maintenance. The rest of the components need to be kept
as the components of a conventional bicycle, depending on the frequency
of use and its care.
Why the battery range decreases when it is very cold?
Below 0ºC, the battery performance gets worse. This does not represent
any problem nor damages the battery. It only decreases momentarily the
capacity of the battery, reducing at the same time the bicycle range.
Can I make a copy of the battery‘s safety lock key?
Yes, it is a standard key.
Should I have a Third Party Liability Insurance?
No, the insurance is not obligatory.
Should I use helmet?
The use of the helmet for the bike users depends on the legislation
of each country, however, it is recommended for safety reasons.
Is there any minimum age to use the Citysurfer?
No. Anyone can use the Citysurfer, but its use is recommended from the
age of 12.
Can I leave the charger continuously plugged to the battery?
Yes. The battery pack has an integrated electronic circuit (BMS) which
communicates with the charger. When it detects that the battery is fully
charged, the BMS automatically disconnects the charger.
Is the Citysurfer water-resistant?
Both the motor and the controller and its electrical connections are properly
protected to a normal use under the rain. Nevertheless, the bicycle is not
prepared for high pressure cleaners or immersion.
