Before you call for service to your authorized distributor, check this manual
again to avoid a misunderstanding.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The scale does
not turn on
There is not electric
current.
With a multimeter check
the current outlets.
AC/DC power supply cable
has an unconnected wire
or defectous voltage
outlet.
Check the AC/DC power
supply terminals, if it is
possible, check with
another AC/DC power
supply.
Low battery.
Connect the AC/DC power
supply and verify that the
battery is been recharged.
If not replace the battery
The scale shows
different weights
with the same
product
Material under the plate.
Check if exists materials
under the platform. If so,
remove them and check
the operation again.
The word
“HELP”
appears in the
display
The scale was turned on
with a weight over the
plate.
Remove the weight, turn
off the scale and then
turn it on again.
The printer does
not print
There is no roll of paper in
the printer
Put a roll of paper in the
printer
TROUBLESHOOTING GUIDE
21
Receipt Scale
