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Torrey LSQ-40L, Quick Start Manual

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Torrey LSQ-40L Quick Start Manual Download Page 24

 

Label comes out but 
print 

Print board 

Replace board 

  

  

Printhead 

Replace printhead 

  

Printer error 

Print board 

Replace board 

  

  

Printhead   

Replace printhead 

  

Cannot communicate 
using computer 

IP adress wrong  

Check scales ip adress 

7 

  

 

Disable all networks except the one 
for scale in computer 

6 

  

 

Cable pluged in wrong on hub 

  

  

 

Check configuration 

8 

  

  

Not using a cat 5 ethernet cable 

3 

No label comes out 

Set for paper mode 

Check plug on cartrdge is in D 
position 

  

  

  

Check configuration-should be label 
with gap 

17 

  

  

No weight on platter or neg 

5 

Labels tearing 

Cartridge guide too tight 

Open gap where label passes thru 

  

Label roll snaps 

bad label roll 

Install new label roll 

  

Label and wax paper 
comes out 

Paper came of spooler 

Reinstall label roll 

  

  

Label roll snapped 

Check if too tight coming thru 
cartridge 

  

  

  

Defective label roll/replace 

  

  

Defective dc motor 

Replace motor 

  

Scale say unload or 
help 

possible loadcell damage 

Contact dealer 

  

Strange characters on 
display 

Corrupted memory 

Go to config/total reset/reset scales 
memory (all data will be lost) 

  

Scale drifts 

Vibration or air blowing on 
platter 

Relocate scale to hard/quiet area. 

  

Quick access keys 
show only a letter or 
other character when 
pressed 

In ABC mode 

Press ESC. Press ABC button to turn 
off 

  

 

 

 If you are experiencing mechanical problems you must contact your dealer first!  It is up 
to your dealer to decide a course of action to take to resolve any matter concerning your 
scale. No returns will be accepted without a return authorization number. You may 
contact us for any technical questions you might have. Please read carefully the warranty 
sheet supplied with the scale. 
 
 
 
 
 

Summary of Contents for LSQ-40L

Page 1: ...LSQ 40L LABEL PRINTING SCALE QUICK START MANUAL REV 1 0 ...

Page 2: ... s 7 Starting up the software 8 Adding scales to the network Configuring general information 9 Adding products 10 Moving products to from scale 11 Access Direct General configuration 12 Bar code setup Printed text on labels 13 Headlines Passwords Programming using the keyboards 14 Entering store information Edit scrolling message 15 Configuration 16 Setting up label print 17 Setting up bar code Pl...

Page 3: ...use possible electrical shock and failure of the adapter Unplug adapter from power and wipe down with a damp cloth Do not spray the adapter with cleaning fluids 4 Keep the print cartridge area clean of any food or other debris If contaminants are picked up by the labels and brought across the print head it can cause labels to print poorly This can also damage the print head COMMUNICATIONS WITH THE...

Page 4: ...the scale However it is much easier to program using a computer especially if you have more than one scale A few other advantages of using a computer are 1 Information can be saved to your hard drive or other backup device 2 You can communicate to the scales from a remote location such as a back office You would not have to go to the machine or move it to program update 3 You can generate reports ...

Page 5: ...ain while leaving the switch in the on position QUICK TEST OF THE PRINTER 1 Remove the template from the main keyboard There is a tab on the left side so it can be pulled out This exposes the programming keyboard 2 Find the key s that came with the scale Insert the key into the lock on the bottom right of the scale Turn it right 90 degrees 3 The indicator should display PWD Press the PRINT key The...

Page 6: ... dispense with printed information such as weight date total sale etc NOTE The printer will not print a label if no price is entered no weight is on the platter or negative weight is displayed on the indicator Repeat steps on page 5 if no label comes out CONGRADULATIONS You have just printed your first label ...

Page 7: ...d begin automatically Complete the installation as instructed NOTE This software is intended to run on a Windows XP operating system with SP2 Service Pack 2 installed only CONFIGURING YOUR NETWORK ON YOUR COMPUTER 1 Click on START then NETWORK CONNECTIONS 2 Click on LOCAL AREA NETWORK 3 Click on PROPERTIES 4 Scroll down on window and click ONCE on INTERNET PROTOCAL TCP IP 5 Click on PROPERTIES 6 C...

Page 8: ... release the following keys in sequential order Press TARE X and then AGENT before the countdown completes NOTE Scales with serial numbers starting with H08 xxxx or higher must press TARE first then X and then AGENT 3 Display should go blank Enter 2005 and press PRINT 4 Press PRINT to scroll thru the address numbers At any time you may change them by entering the new numbers The first scales addre...

Page 9: ...are powered up and connected at this time 1 Launch the LSQ 40L software On the logon screen do not enter a password Click on ACCEPT to continue 2 At the top of the screen click on MAINTENANCE and then SCALE MASTER Below is the screen you should be viewing at this point ...

Page 10: ...to add scale Click YES 4 The scales information should appear on the screen If you have more than one scale repeat step 1 NOTE If you get a Enable message the network did not find the scale Either you entered the wrong IP address or the network is not configured correctly If you have more than one network configured you may have to disable the other networks CONFIGURE GENERAL PARAMETERS To set up ...

Page 11: ...sh to program 3 At the top of the screen click on the PLU s arrow pull down Clicking on PLU READ will download the plu s from the scale If you have not entered any plu s into the scale yet go to next step 4 Click on Maintenance then PRODUCTS MASTER 5 Click on ADD to enter new products Be sure to SAVE after each entry WHAT YOU CAN ENTER ON THIS SCREEN Description Product Name PLU Product number 1 3...

Page 12: ...ll be uploaded to the scale The right window is the master products selection 3 To add a product to the plu list click on the product the click COPY PLU 4 When you are finished click on UPDATE and SELECT ALL The scale will upload the new plu list to the scale ASSIGNING PRODUCTS TO THE MAIN KEYBOARD During the sale you can press a single key on the main keyboard to bring up a pre programmed product...

Page 13: ...t the top of the label Usually your store name address etc NOTE The more lines you dedicate for ingredients and headlines the less space that will be available for other information UNDER THE OPTIONS BOX ALLOW AGENTS If you want to keep track of your employees sales This will place the employees name on the label if configured Before each sale the employee must enter his employee NON PLU S You can...

Page 14: ...have it print Employee instead PRINT FORMAT You can choose a selection of print formats You can use labels or paper rolls There are 4 preset formats or you can customize your own label TO CUSTOMIZE A LABEL 1 Select a LABEL PAPER type 2 Select CUSTOMIZE and then VIEW 3 In the label window you can drag and drop where you want the information to be printed on the label 4 Right clicking on a text obje...

Page 15: ...rogramming and editing without the use of a computer Before you start programming your scale you should perform startup operations on pages 4 and 5 This will confirm the scale is operating normally and will make programming easier You can change the settings later if you need to NOTE At any time you need to enter PROGRAMMING MODE please follow steps 1 to 3 on page 4 under QUICK TEST OF THE PRINTER...

Page 16: ... lines used so all other text can be printed Too much text will go past the end of the label causing another label to be used You can correct this by making font sizes smaller using less text lines or using longer labels TO SET AMOUNT OF TEXT LINES TO BE PRINTED 1 Press ESC until HEADLINES appear Press ENTER 2 LINE 1 appears Press arrow down until LINES appear Press ENTER 3 Press DEL Type in the a...

Page 17: ...NFIG button What you can program in CONFIG DATE DDMMYR Must be in this format HOUR HRMM Must be in 24 hour format MODE AGENTS ENABLE DISABLE and NON PLU ENABLE DISABLE NOTES AGENTS enabled requires employee to enter in their id before a transaction can proceed NON PLU enabled allows a product label to be printed that is not been programmed in the scale You have to have weight on the platter and en...

Page 18: ...e satisfied the way the labels are being printed you can skip this section If you are using Safe Handling Labels or want to customize your own label then proceed to the next step REMOVING THE BAR CODE 1 Enter PROGRAMMING MODE 2 Press PROG FORMAT 3 Press ENTER when you see FORMAT 4 Use arrow up dn to find LABEL W GAP Press ENTER 5 Use arrow up dn to find CUSTOMIZED Press ENTER 6 Press ESC twice Arr...

Page 19: ...s is the bar code layout Below are the meanings of the letters that make up the bar code P PREFIX start code W WEIGHT C PRODUCT CODE T TOTAL SALE A AGENTS N QUANTITY OF PRODUCTS X NULL VARIABLE The prefix code usually starts with 2 or 02 So the first letter s will have to be P or PP Most weighed barcodes look like PCCCCCCTTTTT or PPCCCCCTTTTT The 13th digit is the end code that is set by the scale...

Page 20: ...PTION Product name WEIGHT TEXT The word WEIGHT WEIGHT The weight of the product PRICE TEXT The word PRICE PRICE The price of the product TOTAL TEXT The word TOTAL INGREDIENTS Ingredients BAR CODE The bar code usually at the bottom but above add text DATE TEXT The word DATE DATE Todays date SELL BY TEXT The words SELL BY SELL BY Expiration date of product ADDITIONAL TEXT Usually appears below bar c...

Page 21: ... 9 Arrow up down to select what text you want placed on the coordinates you selected Press ENTER 10 SIZE 1 6 is displayed Type font size and press ENTER 1 sm 6 lg 11 Repeat steps 7 to 9 until all text has been entered 12 Press ESC to go back to PROGRAMMING MODE ADDING PLU S The list below explains the information needed when adding a new plu DESCRIPTION Product name CODE Product identifier number ...

Page 22: ...s PLU to pull a product from memory or you can use the main keyboard as quick access keys However you have to assign the plu s to a button 1 Go to PROGRAMMING MODE 2 Press KEY ASSIGNATION Press ENTER Page 21 3 Type in plu and press ENTER 4 Press the button on the main keyboard where you want it assigned to 5 Press ENTER and repeat step 3 an 4 to assign another plu or ESC to go back to PROGRAMMING ...

Page 23: ...text that is being printed Make font sizes smaller 19 Label sensor Clean sensor Bad sensor Printout streched out Defective step gear motor Contact dealer 2 Label wrapped qround pinch roller Remove stuck labels Poor printing of label Dirty printhead Clean printhead 2 Contrast too low Set contrast darker 16 Defctive printhead Replace printhead Out of paper Out of paper Replace with new roll of label...

Page 24: ...er Reinstall label roll Label roll snapped Check if too tight coming thru cartridge Defective label roll replace Defective dc motor Replace motor Scale say unload or help possible loadcell damage Contact dealer Strange characters on display Corrupted memory Go to config total reset reset scales memory all data will be lost Scale drifts Vibration or air blowing on platter Relocate scale to hard qui...

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