Torqeedo Travel 401 L, Operating Manual

Page: 9 / 28

9
Operating Manual Travel 401/801
As well as the rights arising from this warranty, the customer also has legal warranty
claim rights arising from the purchase contract with the dealer which are not hampered
by this warranty.
6.2 Warranty process
Adhering to the following warranty process is a prerequisite to the satisfaction of any
warranty claims.
Before dispatching any apparently faulty goods, it is imperative to coordinate the delivery
with Torqeedo Services. You can contact us by phone, email or post. You can find the
contact details on the back of this manual. Please note we are unable to deal with
products of which we have not been notified and will therefore refuse to accept delivery.
To check a warranty claim and to process a warranty, we require a completed warranty
certificate as well as proof of purchase.
• The warranty certificate attached to this operating manual must show contact details,
product details, serial number and a brief description of the fault.
• Proof of purchase must indicate the purchase and the date of purchase (e.g. till receipt,
invoice or receipt).
When shipping, it must be noted that the LIMA battery is classed as a UN9 hazardous
item. If the dispatched product includes a LIMA battery (either by itself or with the motor),
posting and packing must be in accordance with the relevant directive. In this instance we
recommend keeping the original Torqeedo packaging. The enclosed drybag is not to be
used as a shipping package.
We are available to answer any questions regarding the warranty process - simply use the
details on the back cover.
6. Warranty conditions