Toro 21”
Commercial
Walk Power
Mower
The Toro Total Coverage Guarantee
A Two-Year Full Warranty (Limited Warranty for Commercial Use)
Conditions and Products Covered
The Toro® Company and its afliate, Toro Warranty Company, pursuant to an agreement between them, jointly promise to repair any
Toro Product, when used for residential purposes*, if defective in materials or workmanship or if it stops functioning due to the failure
of a component. The following time periods apply from the date of original purchase:
Products
Warranty Period
All Products and attachments
2-year full warranty
This warranty covers the cost of parts and labor, but you must pay transportation costs. This warranty applies to all Toro Commercial
Duty Walk Power Mowers and their attachments.
Limited Warranty for Commercial Use
Toro Products used for commercial, institutional, or rental use are warranted against defects in materials or workmanship for the
following time periods from the original date of purchase:
Products
Warranty Period
Engine
2-year limited warranty
All Products and attachments
1-year limited warranty
Components failing due to normal wear are not covered by this warranty.
Items and Conditions Not Covered
There is no other express warranty except for special emission system coverage on some products. This express warranty does not
cover the following:
•
Cost of regular maintenance service or parts, such as lters, fuel, lubricants, oil changes, air lter, blade sharpening/worn blade on
mowers, paddles/scrapers/skids on snowthrowers, cable/linkage adjustments, or brake and clutch adjustments
•
Any product or part which has been altered or misused and requires replacement or repair due to accidents or lack of proper
maintenance
•
Repairs necessary due to improper battery care, electrical supply irregularities, or failure to use fresh fuel (less than one month old),
or failure to properly prepare the unit prior to any period of non-use over one month
•
Operational misuse, neglect, or accidents
•
Repairs or attempted repairs by anyone other than an Authorized Toro Service Dealer.
•
Pickup and delivery charges
All repairs covered by this warranty must be performed by an Authorized Toro Service Dealer using Toro approved replacement parts.
Owner Responsibilities
You must maintain your Toro Product by following the maintenance procedures described in the Operator’s Manual. Such routine
maintenance, whether performed by a dealer or by you, is at your expense.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or workmanship, follow this procedure:
1. Contact any Toro Authorized Service Dealer to arrange service at their dealership. To locate a dealer convenient to you, refer
to the Yellow Pages of your telephone directory (look under "Lawn Mowers" or “Snow Removal”) or access our website at
www.Toro.com. U.S. Customers may also call the number listed in item #3 to use our 24-hour Toro dealer locator system.
2. Bring the product and your proof of purchase (sales receipt) to the Service Dealer. The dealer will diagnose the problem and
determine if it is to be covered under warranty.
If for any reason you are dissatised with the Service Dealer’s analysis or with the assistance provided, contact us at:
Customer Care Department — Consumer, Toro Warranty Company, 8111 Lyndale Avenue South, Bloomington, MN 55420-1196; or
call us toll free at 1-888-865-5676 (U.S. Customers) or 1-888-865-5691 (Canada customers).
General Conditions
All repairs covered by these warranties must be performed by an Authorized Toro Service Dealer using Toro approved replacement parts.
Neither The Toro® Company nor Toro Warranty Company is liable for indirect, incidental, or consequential damages in connection with
the use of the Toro Products covered by these warranties, including any cost or expense of providing substitute equipment or service
during reasonable periods of malfunction or non-use pending completion of repairs under these warranties.
Some states do not allow exclusions of incidental or consequential damages, so the above exclusions and limitations may not apply
to you.
This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor
(Dealer) to obtain guarantee policies for your country, province, or state. If for any reason you are dissatised with your Distributor’s
service or have difculty obtaining guarantee information, contact the Toro importer. If all other remedies fail, you may contact us
at Toro Warranty Company.
* Residential purposes means use of the product on the same lot as your home. Use at more than one location is considered commercial
use, and the commercial use warranty would apply.
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