Dispenser Service and Parts Manual
Tork Xpressnap Cafe Napkin Dispenser
31XRT; 32XRT, 41XRT; 45XRT
Revision Date: 3-13-18
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Essity Internal
Preventive Maintenance
Troubleshooting
Problem: Cover is not closing.
•
Inspect the side opening tabs (see Parts section on page 1) for any damage. Also inspect ribs on
the lid that should engage the side tabs to lock the lid closed. If either of these is damaged, the
cover may not lock shut.
•
Be sure that the number of napkins in the dispenser does not exceed capacity (200 napkins).
•
If the lid still does not close after these steps, contact the Essity Quality Coordinator.
Problem: Napkins are shredding or tearing as they dispense.
•
Be sure that the number of napkins in the dispenser does not exceed capacity (200 napkins).
•
Inspect the side tabs and the mouth on the cover (see Parts section on page 1). Any
contaminate in these areas that the napkins catch on while dispensing could be causing the issue.
•
If the problem continues after following the previous steps, contact the Essity Quality
Coordinator. Please try and locate the date code on the case of napkins before calling.
Problem: Any other problem not stated above.
•
Contact the Essity Quality Coordinator.
Contacting Essity
Before contacting Essity, locate and make note of the date code label inside of the dispenser. This
should be a sticker located on the side of the clear platen inside the dispenser (see photo below).
To contact the Essity Quality Coordinator, dial 1-866-722-6659 and press 6.