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Washroom Dispenser Service and Parts Manual
Tork Elevation Liquid Skincare Dispenser
570020A;570028A
Revision Date: 3-12-18
Essity Internal
Preventive Maintenance
Clean the cover with a general all-purpose cleaner that is safe for plastics. Do not use abrasives.
Dispenser is not dishwasher safe. Dispenser can be completely disassembled for cleaning, if necessary.
Troubleshooting
Problem: Soap bottle is collapsing inside dispenser, preventing bottle from completely dispensing.
This is a known issue being caused by the bottle and nozzle attachment being air-tight. Until this
is corrected with a redesign, the recommended method to avoid this problem is to poke a small
hole in the bottle to equalize the pressure inside the bottle. After the bottle and nozzle have been
installed in the dispenser, poke a small hole anywhere above the soap line. The plastic is thinner
on the side of the bottle compared to the bottom of the bottle, so making the hole on the side of
the bottle (somewhere above the soap line) is recommended. Some sort of hand protection (ie.
cutting gloves) is strongly recommended when making the hole.
Problem: Any other problem not stated above.
Contact the Essity Quality Coordinator.
Contacting Essity
To contact the Essity Quality Coordinator, dial 1-866-722-6659 and press 6.
Product Date Code Location: The assembly date code for the product can be found on the TorkSelect
label affixed to the inside back of the dispenser.