Shenzhen TOPFLYTECH Co., Limited. All Rights Reserved 7
5.3.2
Plug the extension cable to make it solid attached.
5.3.3
Tighten the cap on
the extension cable until it can’t be turned any more.
5.3.4
With a big capacity internal battery, the device can be used without extension
cable. Please make sure the tracker cap is tightened firmly to protect the pins.
5.4
Installation
5.4.1
Away from emission source such as all kinds of sensors, burglar alarm and other
communication devices.
6.
Quick Trouble Shooting
6.1
Unable to Connect to the Tracking Platform
6.1.1
Check the APN and IP settings.
6.1.2
Check the SIM card whether support specific network and the data service
whether is enabled.
6.1.3
Make sure there is no limitation or already added server IP to the IP white list
when using a M2M SIM card.
6.1.4
Check the remaining balance or network signal of the SIM card.
6.2
Tracker Shows Offline
6.2.1
Check the external power voltage to see whether the tracker is disconnected from
external power.
6.2.2
Check whether the vehicle entered network blind area.
6.2.3
Check the balance of tracker SIM card.
6.2.4
If the connection lost happens on the last several days of the month, check
whether the network service is terminated by carrier because of exceeding the
max data usage volume.
6.3
Unable to locate
6.3.1
Is the top side (with TOP SIDE logo on) facing upwards without shielded by
metallic things during the installation?
6.3.2
Does the vehicle enter an area with no satellite coverage?
6.4
Location Drift
In an area with poor GNSS signal (like the areas with lots of high buildings), location drift
may happen. When move to open area, the drift will no longer exists.
6.5
No Command Reply
6.5.1
Check the command
format. Make sure it’s correct.
6.5.2
Vehicle may be in network blind area.
6.5.3
Ensure the SIM card is properly inserted.
7.
Warranty and Stock
The device standard warranty period is 12 months starting from the date of purchasing. If the
device will be stored for a long time, please connect it to the external power and recharge the
internal battery (20 hours) every 3 months. It will be helpful to extend the internal battery life.
