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28

Troubleshooting

Taking an external call during an internal communication

When you are on intercom with another handset, you can still pick up outside calls.
To take an incoming call:

13 Troubleshooting

3

When the internal correspondent answers, select “Conf.”.

OR

3

If the inthernal correspondent doesn’t answer, press the left key INT to
retrieve the external correspondent.

4

Press the on-hook key to hang up or put the handset back on the base.

1

Press the on-hook key. The internal communication is now interrupted.

2

Press the off-hook key. You are now in communication with the outside
caller.

3

Press the on-hook key to hang up or put the handset back on the base.

Symptom

Possible cause

Solution

No display

Batteries uncharged

Check the position of the 
batteries

Recharge the batteries

Handset turned OFF

Turn ON the handset

No tone

Telephone cord badly  
connected

Check the telephone cord 
connection

The line is occupied by another 
handset

Wait until the other handset 
hangs up

The icon 

 flashes

Handset out of range

Bring the handset closer to the 
base

The base has no power supply

Check the mains connection 
to the base

The handset is not registered on 
the base

Register the handset on the 
base

Base or handset do not ring

The ringing volume is off or low Adjust the ringing volume

Not possible to transfer a call 
on PABX

The Flash Time is too short

Set the unit to Long Flash 
Time

Telephone does not react to 
pressing the keys

Manipulation error

Remove the batteries and put 
them back in place

Cannot dial SkypeOut 
numbers

Full number isn’t entered 
(= interna country code 
not entered)

Dial ‘00’ + country code + 
telephone number

No SkypeOut credits

Check your SkypeOut credits

Summary of Contents for BUTLER 4872

Page 1: ...BUTLER 4872 TWIN TRIPLE QUATTRO User Guide v 1 5...

Page 2: ...on the display of your telephone This product is in compliance with the essential requirements and other relevant provisions of the R TTE directive 1999 5 EC The Declaration of conformity can be foun...

Page 3: ...9 Secrecy function Mute function 13 3 10 Locating a handset Paging function 13 3 11 Keypad Lock 13 3 12 Using the alphanumerical keypad 13 4 Phonebook 14 4 1 To add an entry 14 4 2 To dial an entry 1...

Page 4: ...nd PC settings 25 11 1 PC time settings 25 11 2 List alert 25 11 3 Setting the netstatus by the handset 25 11 4 Chat alert 26 12 Additional handsets and base stations 26 12 1 Adding a new handset 26 1...

Page 5: ...damp room or at a distance of less then 1 5m away from a water source Keep water away from the handset Do not use the telephone in environments where there is a risk of explosions Dispose of the batte...

Page 6: ...andset Back view of handset A Cover B Rechargeable batteries 1 Open the battery compartment 2 Insert the batteries respecting the polarity and 3 Close the battery compartment 4 Leave the handset on th...

Page 7: ...install the phone software on your computer This software will be the bridge between Skype and the phone Minimum system requirements PC running under Windows XP or 2000 32 MB free memory 20 MB free h...

Page 8: ...phone appears connect the USB plug of the phone to the PC and click Next 5 When Can Windows connect appears select No not this time and click Next 6 When the new hardware wizard starts select Install...

Page 9: ...rs 8 When the hardware wizard is completed click Finish 9 After 5 minutes the software will detect the phone Click Next 10 The software will now end the installation of all the drivers and after a whi...

Page 10: ...lash key R Netstatus key 5 On hook OFF key 6 Alphanumeric keys 7 Keypad lock 8 Ringer Off key 9 Down call log key 10 Off hook key Handsfree On key 11 Left INT key 12 Skype key 13 Soft Menu key 1 Base...

Page 11: ...ction and Skype If the Topcom VoIP icon has the following colours Green Connection is OK and Skype is seen by the phone Yellow Skype is not found by the phone or is not running Red PC doesn t see the...

Page 12: ...menu The Butler 4872 has a menu system which is easy to use Each menu leads to a list of options The menu map is shown on the following paragraph To exit or to go back one level in the menu 1 When th...

Page 13: ...er Menu Color Contrast Auto Talk Prefix Select Base Language Registration Base settings Ringtone Ringer volume Dial mode Recall System PIN Net Settings PC Time List Alert Net Status Chat Alert Alarm C...

Page 14: ...ff hook key to start the call 2 Dial the telephone number 3 Press the on hook key to hang up or put the handset back on the base 1 Dial a number of up to 25 digits Press and hold the 0 key to insert a...

Page 15: ...nfirming 5 Press the on hook key to hang up or to go back to standby If the Skype nickname contains special characters the phone can t display the account ID name will be shown instead Make sure you h...

Page 16: ...1 Press the Skype key The Skype nickname is shown on the display 2 Select a contact person 3 Press the right key to select the contact persons you want to call The netstatus icon in front of the cont...

Page 17: ...ers This is useful for entering a name into the phonebook giving a name to the handset To select a letter press the corresponding key as many times as necessary 1 Press the Skype key OR Lift the hands...

Page 18: ...for 2 seconds to change the input character set Press the soft menu key to correct 1 Press the soft menu key If the phonebook is empty Phonebook Empty appears on the display If names have been stored...

Page 19: ...ect Option 4 Select Edit Entry and confirm 5 Press the soft menu key to delete and use the keypad to change the name 6 Select Save 7 Edit the number and select Save 8 Select the desired ring melody an...

Page 20: ...menu key 2 Select the desired name or use the keypad to enter the first letter of the name 3 Select Option 4 Select Copy All and confirm The available handsets all the handsets that are registered on...

Page 21: ...the name then select Save 7 Use the keypad to edit the number then select Save 8 Select the desired ring melody end select Save 9 Return to standby Missed calls are signalled by a blinking icon When...

Page 22: ...nd confirm 4 Scroll through the list of voicemails 5 Return to standby Call 001 Sequence number in the list Account name ID Contactname with netstatus icon 14 39 24 05 Time and date of the received ca...

Page 23: ...to standby When you are in chat with someone the balloon icon will appear above the right soft menu key The handset will alert you when the Chat Alert function is activated See 11 4 Chat alert 1 Press...

Page 24: ...ernal for external calls or select Internal for internal calls and confirm 5 Select the desired melody and confirm During scrolling a sample is played 6 Return to standby 1 Enter the menu 2 Select Han...

Page 25: ...p and confirm 4 Select On or Off and confirm 5 Return to standby 1 Enter the menu 2 Select Handset and confirm 3 Select Wallpaper and confirm 4 Select the picture you want and confirm During scrolling...

Page 26: ...rm 5 Enter the prefix code e g 0 and select Save OR 4 Select On Off and confirm 5 Select On or Off and confirm 6 Return to standby 1 Enter the menu 2 Select Alarm Clock and confirm 3 Select Set alarm...

Page 27: ...Select 12Hrs or 24Hrs and confirm 5 Return to the previous menu 1 Enter the menu 2 Select Base Settings and confirm 3 Select Ringtone and confirm 4 Select the desired melody and confirm During scroll...

Page 28: ...000 by default and select Save 5 Enter the new PIN select Save and repeat this 6 Return to standby 1 Enter the menu 2 Select Tools and confirm 3 Select Appointments and confirm 4 Select one of the 5 a...

Page 29: ...the stopwatch 5 Select Stop to stop the stopwatch Select Start again to restart Select Reset to reset the counter 6 Return to standby 1 Enter the menu 2 Select Net Setting and confirm 3 Select PC Tim...

Page 30: ...and confirm 5 Return to standby Only needed when you have deregistered a handset or when you bought a new one 1 Press and hold the paging key on the base The LED on the base will start to blink on th...

Page 31: ...n the current base the handset will only search for the strongest base in standby not during communication 1 Press the left key INT The screen displays Handset _ 2 Enter the internal number of the han...

Page 32: ...ition of the batteries Recharge the batteries Handset turned OFF Turn ON the handset No tone Telephone cord badly connected Check the telephone cord connection The line is occupied by another handset...

Page 33: ...sure all are set to the USB audio device No PC sound anymore when using other applications The audio device for Audio is not set correct in Windows to your PC audio card Go to Control panel and select...

Page 34: ...eration and damage resulting from use of non original parts or accessories not recommended by Topcom are not covered by the warranty Topcom cordless phones are designed to work with rechargeable batte...

Page 35: ...Aankoopdatum DD MM YYYY TT MM JJJJ Fault description Beschreibung des Defekts Description de la panne Beschrijving defect Original Proof of Purchase has to be attached to this return card to be valid...

Page 36: ...BUTLER 4872 TWIN TRIPLE QUATTRO visit our website www topcom net MA100068 UK...

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