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Topaz 19

TOPAZ™ SL Series – Hardware User Manual

 

 

31 

 

4.  F.A.Qs and Troubleshooting Guide 

4.1 

Why  is  my  screen  displaying  "Error  (Screen  Mode 

Unmatch)"? 

If you have published a playlist and your screen is now displaying "Playlist: Error (Screen Mode 
Unmatch)" it is because you have sent a playlist containing a template that is in the wrong 
orientation. 

This can be easily solved by first checking the orientation of your screen. If your blue "Home" screen 
is displaying in Landscape orientation it is in Horizontal mode, if it is displaying in Portrait orientation 
your screen has been set to Vertical mode. If it is displaying in the incorrect orientation you can 
change it from the Main Menu. 

If your screen is playing content begin by pressing "Stop" on your remote control – this should take 
you back to the "Home" screen. Now press "Setup" on your remote and navigate down to "Screen 
Mode” and press "Play" on your remote. From here you can select the correct orientation for your 
screen. Do so by using the left or right button on your remote then highlight "Save and Reboot" and 
press "Play" on your remote. 

 

Your screen will now restart and when the "Home" screen loads, should be in the correct 
orientation. 

Now you must ensure that the template you use for this screen correlates with the orientation of 
the screen. That is to say that if you have a Landscape screen then you should use a Horizontal 
template and if your screen is installed in Portrait orientation you should use a Vertical template. 

Summary of Contents for 19" TOPAZ SL

Page 1: ...TOPAZ SL SERIES Hardware User Manual Manual Version TPZ SL 1 0s ...

Page 2: ...r message stands out and truly gets noticed delivering the very best ROI Large Format Displays Our best seller This screen features the Smart Insert compartment to house your media player conveniently behind the display together with one of the lowest Total Cost of Ownership TCO on the market today with the energy saving features built into the display Create maximum impact with the TOPAZ 55 LCD 1...

Page 3: ...www topazdigital com SL Series Our SL Series screens with inbuilt Wi Fi allow you to seamlessly connect to our TOPAZ CMS With this model of screen no other equipment is required to deliver networked digital signage from anywhere in the world We include everything you need Just add Power 19 TOPAZ SL 32 TOPAZ SL 42 TOPAZ SL 55 TOPAZ SL 22 TOPAZ SL ...

Page 4: ...Supported Media Files 25 2 2 Inputs 25 3 Installation 26 3 1 Wall Mounting 26 4 F A Qs and Troubleshooting Guide 31 4 1 Why is my screen displaying Error Screen Mode Unmatch 31 4 2 How do I update my screen if it is not connected to the internet Plug and play method 32 4 3 How do I play PowerPoint presentations on my display 37 4 3 1 Option 1 for plain slides with no animation 37 4 3 2 Options 2 f...

Page 5: ...TOPAZ SL Series Hardware User Manual 4 Figure 3 Screen Inputs 25 Figure 4 Security Screw 30 ...

Page 6: ...such as vases should be placed on the product For user convenience a number of operations can be performed through the remote control Attention 1 Do not change any default setting when it is unnecessary 2 Keep the product far away from water during installation and use 1 1 Box Contents 1 x TOPAZ SL Screen 1 x Mounting Plate with Security Screw 1 x Power Cable 1 x CD User Manual 1 x Remote Control ...

Page 7: ...TOPAZ SL Series Hardware User Manual 6 1 3 Remote Control ...

Page 8: ... Manual 7 Replacing the Remote Control Battery 1 Slide the battery cover off as shown below 2 Remove the used batteries 4 Insert the two new AAA batteries with their terminals corresponding to the indicators 5 Put the cover back on ...

Page 9: ...ack to the home screen pictured below You can then bring up the Main Menu by pressing SETUP Figure 2 Home Screen Main Menu includes following sub menus System Settings Network Setting Date Time ON OFF Timer Screen Mode File Management and Exit Press to select the right item press PLAY to confirm selection Choose Exit to exit the Main Menu ...

Page 10: ... menu operation press to select the right item press PLAY to confirm selection Clock Display There are 5 options as pictured below Top Left The time will be displayed on top left of the screen Bottom Left The time will be displayed on bottom left of the screen Top Right The time will be displayed on top right of the screen Bottom Right The time will be displayed on bottom right of the screen Off T...

Page 11: ...This setting is irrelevant and is only significant if the screen is being used as a standalone display and is not networked USB Port This setting is irrelevant and is only significant if the screen is being used as a standalone display and is not networked ...

Page 12: ... To Factory Settings Highlight Yes and press PLAY to restore factory settings this will restore all system settings back to default Play Log and Synchronous Set Please do not alter these settings doing so may affect the functionality of your screen ...

Page 13: ... DHCP and Stable IP By default your screen should already be set to DHCP mode however if your internet connection is subject to strict security settings or a firewall that only allows devises with authorised IP addresses to access the internet you may need to input these settings into the Stable IP section Here you will be asked to input the following IP Address Subnet Mask Default Gateway DNS Ser...

Page 14: ...TOPAZ SL Series Hardware User Manual 13 You will now be asked to enter your Wi Fi network password Press PLAY to bring up the on screen keyboard ...

Page 15: ...er Manual 14 If your password contains numbers you can access the number keypad by highlighting 123 and pressing PLAY Once you have entered your password highlight the Enter key and press PLAY Now highlight Connect and press PLAY ...

Page 16: ...Manual 15 You will now see the following as your screen attempts to connect to your Wi Fi network The status should be Connecting Once your screen has established a connection to your network the status will change to Has connected ...

Page 17: ... Reboot and press PLAY This will save your network settings and ensure that every time your screen is powered up it will use these settings to connect to your Wi Fi network Your screen is now ready to be updated via the CMS software Note If you have made any changes to this section you must highlight and select Save and Reboot before they can take effect ...

Page 18: ...w you can change the setting by pressing We recommend that you keep the Time Zone set as GMT and the NTP Mode Set to Sync at power on This means that you do not have to manually set the time or date it will automatically retrieve these details from the internet To confirm highlight Update Date Time and pres PLAY The date and time have been updated you can now select Return to the Main Menu ...

Page 19: ...of the week For example on Sunday 6 00am on 11 00am off 1 Choose Weekly in the On Off Timer menu press PLAY to confirm 2 Choose Timer in the Timer Mode then the three Timer items become selectable Choose the Status of Timer 1 to be ON then make the On Time to be 06 00 Off Time to be 11 00 3 Choose Save New Settings to finish the setting Then highlight and select Return ...

Page 20: ...each group can set On or Off Always On after connecting the power cable the product will powered on Always Off after connecting the power cable the product will power off automatically one minute later Note Any timer settings can later be overridden by the Content Management System If you want all of your screens to have the same On Off times we recommend that you control this using the Content Ma...

Page 21: ...ghlight and select Save and Reboot Your screen will now restart and when it reboots back to the Home Screen your OSD should be in the correct orientation 1 4 6 File Management Here you can check storage information such as memory capacity used space and free space You can also format the disk If your screen is connected to the internet when you do this the internal memory will be cleared and then ...

Page 22: ...TOPAZ SL Series Hardware User Manual 21 1 4 7 Exit Highlighting and selecting this section will exit the main menu ...

Page 23: ...ect which video signal the screen displays As a default it is set to Digital Signage this means it will display anything set from your Content Management System If you wish to connect your screen to a PC or external media player you can also select HDMI and VGA to do so navigate to your desired input source and press the PLAY button on your remote control To go back to the previous menu navigate t...

Page 24: ...s 50 To adjust the Brightness Contrast and Saturation of your display navigate to the setting press PLAY on your remote and use the left and right navigation buttons to adjust the value accordingly You can also alter the colour balance of your screen by highlighting ColourTemp selecting User and then adjusting Red Green and Blue balance in the same manner as before The default value of these setti...

Page 25: ...TOPAZ SL Series Hardware User Manual 24 Exit To exit from this Display Settings menu navigate to Exit and press PLAY If inactive for more than 10 seconds you will automatically exit this menu ...

Page 26: ...port Sony ATRAC3 DTS or Dobly HD audio file types Note Video and image files should be a maximum 1920x1080 resolution 16 9 aspect ratio 2 2 Inputs Reset Button Restarts power to unit for convenient rebooting LAN Local Area Network Port HDMI High Definition Multimedia Interface Signal Input for HD Video Audio signal VGA Video Graphics Array Signal Input for Video signal 3 5mm Audio Input USB Univer...

Page 27: ...Installation 3 1 Wall Mounting Before you start you will need Included 1 x Mounting Plate 1 x Security Screw 1 x Screen Not Included 9 x 8x40mm Wood Screws 9 x 8x40mm Wall Plugs Power Drill 8mm Masonry Drill Bit Phillips head Screwdriver Pencil ...

Page 28: ...pace where you wish to mount your screen Using a spirit level position the Mounting Plate on the wall and mark out the position of the 9 holes 2 After making sure there are no pipes or cables behind the wall drill the 9 holes deep enough to fit the wall plugs ...

Page 29: ...TOPAZ SL Series Hardware User Manual 28 3 Insert your wall pugs into the holes ensuring that none of them are protruding flush with the wall 4 Fix the Mounting Plate to the wall using the screws ...

Page 30: ...is securely fixed to the wall carefully match up the screen s mounting holes with the plate s hanging pegs 6 Take the security screw from your accessories bag and insert it into the screen to lock it in position Ensure that the screen is securely fixed to the Mounting Plate ...

Page 31: ...TOPAZ SL Series Hardware User Manual 30 Figure 4 Security Screw ...

Page 32: ...n you can change it from the Main Menu If your screen is playing content begin by pressing Stop on your remote control this should take you back to the Home screen Now press Setup on your remote and navigate down to Screen Mode and press Play on your remote From here you can select the correct orientation for your screen Do so by using the left or right button on your remote then highlight Save an...

Page 33: ...net for whatever reason and you still want to update it you can do so by a physical plug and play method Begin by taking the normal steps to create a playlist and publish as normal Then access the Player Management section of the side menu and click on Player Next click on the player that you have sent the playlist to On the Player Info screen click the Pack Program button ...

Page 34: ...TOPAZ SL Series Hardware User Manual 33 This will bring up a light box click the Pack Program button again Then make sure the SW110 option is selected and click OK ...

Page 35: ...ardware User Manual 34 You may have to wait a few minutes for the data to compress into a downloadable file during this time the status should say Packing Once this has finished click the Download icon on the far right ...

Page 36: ...s Hardware User Manual 35 Your Internet Explorer will now ask you if you want to open or save the file click Save Once this has finished click Open At this stage you may be asked for a password this should be 123456 ...

Page 37: ...ide the zip folder there should be two more folders called SYSTEM and MEDIA Copy these two folders onto a blank USB stick and then plug it into your screen Allow the data to transfer to your screen and follow the on screen prompts before removing the USB stick ...

Page 38: ...uld like to save all slides as JPEG s 7 Once you have selected Yes The JPEG images will be saved and are ready to use Note For the best resolution you can use the following PowerPoint Page Setup Width 42 6cm Height 24cm 16 9 Ratio 4 3 2 Options 2 for presentations with animation You can convert the PowerPoint presentation to a MPEG video clip For the best display quality you should use the MPEG2 f...

Page 39: ... the file does not have a 16 9 aspect ratio 1920x1080 Please resize file to 1920x1080 pixels and try uploading the media onto the display once again 4 5 My moving GIF files will not move As the screen recognises any gif file as an image it will display the first frame of a moving gif for the allocated image display time ...

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