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Troubleshooting Guide
For Topaz HSB (HID USB) Signature Pads
Page 1: ...Copyright Topaz Systems Inc All rights reserved For Topaz Systems Inc trademarks and patents visit www topazsystems com legal Troubleshooting Guide For Topaz HSB HID USB Signature Pads...
Page 2: ...2 www topazsystems com Back to Top HSB HID USB Troubleshooting Guide Table of Contents Overview 3 Checking the HSB Tablet s Connection 3 Checking the SigPlus Settings 4...
Page 3: ...his document please contact the Topaz Technical Support Team at 805 520 8286 or techsupport topazsystems com Checking the HSB Tablet s Connection 1 Click on Start Settings Control Panel 2 Open the Sys...
Page 4: ...application can be found under the C Windows SigPlus Tools folder 3 Start by opening up SigPlus Adjust and look on the back of your signature pad and locate the model number Then find the first part...
Page 5: ...k Update 6 Once these steps have successfully been completed then the Topaz tablet should function properly 7 If after using SigPlus Adjust to update your SigPlus INI file the tablet is still not work...
