FAULT-FINDING AND RECTIFICATION
What
Possible causes
Measures
The front wheels do not
run in a straight line.
The wheel bearings are defective or
the wheel suspension is no longer
correctly attached.
Consult an authorised specialist
retailer.
The rollator is hard to
push.
The wheel axles/wheel hubs are dirty.
Remove the dirt.
The brakes are incorrectly adjusted.
Consult an authorised specialist
retailer.
The wheel bearings are defective or
the wheel suspension is no longer
correctly attached.
The brake function is
insufficient or uneven.
The brakes are incorrectly adjusted or
the brake pad has worn out.
Consult an authorised specialist
retailer.
The seat is positioned at
an angle or is not securely
attached to the rollator.
The rollator is not fully unfolded.
Fully unfold the rollator and engage
the folding lock.
The seat is defective or is incorrectly
screwed onto the rollator.
Consult an authorised specialist
retailer.
The hinges on the folding mechanism
or the folding lock are defective.
Squeaking or grinding
noises
Various causes
Consult an authorised specialist
retailer.
The rollator does not
provide secure support or
does not stand reliably.
The push handles are not fixed in
place properly or have been incorrectly
adjusted for the user.
Check the position of the push handles.
Check whether the clamping levers
on the push handles are securely
tightened.
The rollator has not been fully
unfolded and the folding lock has not
been engaged.
Fully unfold the rollator and engage
the folding lock.
The rollator frame or the push handles
are damaged.
Consult an authorised specialist
retailer.
16
TOMTAR / User manual for the FAKTO+ rollator / Version 2.0.0 EN
07 INSTRUCTIONS FOR GENERAL USE
