FAQ's
Find some answers to the most frequently asked questions about our Digital Monitors.
How long will the parent unit hold it charge?
It should last for up to 8-hours. That’s assuming you leave it charging on the docking station for at least
10-hours prior to your first use. Failure to do so can affect future performance.
Is there any danger to my baby from electricity in the sensor pad?
Absolutely not. The sensor pad doesn’t carry any electricity so cannot affect or harm your baby in any
way - even if there’s a little accident and the mattress gets wet!
What is the ticking sound on my sound and movement monitor and how do I turn it off?
The ticking sound is there to reassure you that your sensor pad is connected properly, and is sensing
movement from your little one. If you’d rather turn it off, that’s no problem.
You can do so by referring to the ‘adjusting the ticking sound’ section in the instructions manual which
can be downloaded
To adjust the ticking sound:
• Press and +/- to go to TICK TONE menu in parent unit.
• Press and +/- to go to SENSITIVITY menu in parent unit.
• Press and the current status is displayed.
• Press +/- to select ON or OFF.
• Press to confirm the settings.
• "SAVED" will display and back to previous screen.
I keep getting false alarms from my sound and motion monitor - what should I do?
Sorry about that - it shouldn’t often happen, but it must be scary when it does! The issue could be that
your little one has moved off the pad. The alarm would then sound as it wouldn’t be able to detect any
movement. Vibrations close to the sensor pad (like a toy that sings or wiggles) can also cause the alarm
to sound, so have a quick check and remove anything nearby. If false alarms continue, try decreasing the
sensitivity setting and try again.
There is no alarm, even after 20-seconds of no movement. What should I do?
