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13. Troubleshooting
WARNING: Before requesting after service please check this possible resolution.
Risk of electric shock. Never remove the casing of the product. To keep the
warranty valid, never try to repair the product yourself.
No reaction to the
remote control
Make sure the player is connected to a power outlet;
Insert the batteries correctly;
Point the remote control at the IR sensor located on
the front panel of this product, check that the remote
control is no more than 20 feet from the sensor;
If the remote still does not function, try putting new
batteries into the remote control.
No picture
See TV manual for correct video input selection;
Change the video until you see the screen.
No picture on HDMI
connection
If this player is connected to an unauthorized display
device with an HDMI cable, the audio/video signal
may not be displayed;
Check if the HDMI cable is faulty. If faulty or
damaged, replace the HDMI cable;
If this happens when you change the [resolution]
setting, press Resolution on the remote control
repeatedly until the picture appears.
High-definition video
signal
not playing on the TV
Ensure that the audio cables are connected to the
audio input of the TV;
Assign the audio input of the TV to the corresponding
video input. See the TV user manual for details.
No sound on HDMI
connection
You may not hear any sound from the HDMI output if
the connected device is non-HDCP compliant or only
DIVI compatible.
