23
Symptom
Possible Cause
Remedy
No audio output.
Power is not supplied to the
system.
Check to see if power is supplied to the control
unit, switching hub, Wi-Fi router and that the array
microphone is connected to the controller.
Problem lies with wiring
between systems.
Confirm that the array microphone is correctly
connected to the control unit.
Confirm that the control unit is correctly connect-
ed to all external equipment.
Mute function is enabled.
Check to see if the array microphone’s micro-
phone status indicator is lit red or the control
unit’s mute indicator or the iPad’s mute button
are lit.
Confirm whether the Tracking Sensitivity value is
too large while Tracking Control is set to ON. (See
p. 18, "Microphone settings 1.")
Check to see if the output sound volume is
turned down by the iOS app, or if the external
equipment volume is turned down.
Microphone element is out
of order.
Check the input level meter using the iOS app
to confirm that all of the array microphone’s 8
microphone elements are operating normally.
Contact your nearest TOA dealer if any micro-
phone elements are not operating correctly.
Does not automatically
track the sound source.
Tracking settings are not
appropriate.
Confirm that Tracking Control is set to ON.
(See p. 18, "Microphone settings 1.")
Check that the speaker talking is within the sound
source detection range.
Check whether the Tracking Sensitivity value is
too large. (See p. 18, "Microphone settings 1.")
Check that the Output Mode is not set to "Cardioid
in error." (See p. 19, "Microphone settings 2.")
Cannot connect to the
system from PC or iPad.
Power is not supplied to the
system.
Confirm that power is being supplied to the control
unit, array microphone, switching hub and Wi-Fi
router.
[iPad]
Cannot connect to Wi-Fi.
Confirm from the iPad’s Wi-Fi setting screen that
the iPad being used for settings is correctly con-
nected to the Wi-Fi router.
IP address not correct.
Confirm the control unit’s IP address. If the con-
trol unit’s IP address is unknown, start the control
unit in Test mode. (See p. 21, "STARTING
THE SYSTEM IN TEST MODE.")
Contact your TOA dealer about starting the con-
trol unit in Test mode.
Confirm that the IP addresses of the iPad and the
control unit are set for the same network octet
range.
Problem lies with wiring
between systems.
Confirm that the array microphone is correctly
connected to the control unit.
Confirm that the control unit is correctly connect-
ed to the Wi-Fi router and switching hub.
Application freezes.
Communication environment
is unstable.
Check the control unit, Wi-Fi router, and switch-
ing hub for correct connection.
Check the system’s power supply.
12.
TROUBLeShOOTINg