875450 4K presentation switch 7/2 User Manual
TLS electronics GmbH – www.tls-electronics.de
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17
Standard
Replacement
For customers that agree to return defective product to TLS first, a
Standard Replacement option is available.
An RMA number must first be issued by sales. This RMA number will
need to be referenced on the outside of the return shipment.
Upon receipt of the defective product, TLS will, at its discretion, either
repair or replace the product and ship it out in the most expeditious
manner possible. Subject to availability, the replacement product will be
shipped on the business day following receipt of the defective product.
In the event the product returned to TLS has been discontinued (i.e. the
product is no longer being manufactured by TLS but is still under
warranty), TLS will, at its discretion, either repair or replace with
recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from TLS, you must send the product -
freight prepaid - to TLS Technology Co., Ltd. The TLS RMA number must
be prominently displayed on the outside of your package. If you send
your product to TLS without the RMA number prominently displayed on
the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery.
TLS does not accept responsibility for any lost shipments unless proof of
delivery to TLS is provided.
Please note:
Product shipped to TLS must be properly packaged to prevent loss or
damage in transit.
Shipping your RMA to TLS using regular mailing envelopes is not
acceptable, as they do not protect the product from damage during
shipping.
TLS will not repair or replace a module that is shipped in such a way that
the product is not properly protected.
TLS will not accept any product that has been damaged as a result of
accident, abuse, misuse, natural or personal disaster, or any
unauthorized disassemble, repair or modification.
