WARRANTY / RETURNED MATERIAL POLICY
LIMITED PARTS WARRANTY
Tjernlund Products, Inc. warrants the components of its products for one* year from date of installation.
This warranty covers defects in material and workmanship. This warranty does not cover normal main-
tenance, transportation or installation charges for replacement parts or any other service calls or repairs.
Products that are tampered with, damaged or defective due to malfunctioning appliances are not covered
under this warranty. This warranty
does not
cover the complete unit if it is operative, except for the
defective part.
WARRANTY CLAIM PROCEDURE
Tjernlund Products, Inc. will issue credit or provide a free part to replace one that becomes defective dur-
ing the one year warranty period. If the part is over 18* months old, proof of the date of installation in
the form of the contractor sales/installation receipt is necessary to prove the unit has been in service for
under one year. All receipts should include the date code of the unit to ensure that the defective compo-
nent corresponds with the complete unit. This will help preclude possible credit refusal.
Please direct any contractor who wants to make a warranty claim to follow these instructions:
1.) Follow troubleshooting guide in installation instructions to determine defective component. If unable
to determine faulty component, contact your Tjernlund distributor or Tjernlund Product’s Technical
Customer Service Department toll free at 1-800-255-4208 for troubleshooting assistance.
2.) After the faulty component is determined, return it to your Tjernlund distributor for replacement.
Please include model date code component was removed from. If date code is older than 18* months
you will need to provide a copy of the original installation receipt to your distributor. Tjernlund date
codes start with a week and year format (e.g. 3597, 35th week of 1997) followed by job code numbers.
Credit or replacement will only be issued to a Tjernlund distributor after the defective part has been
returned prepaid to Tjernlund.
RETURNED MATERIAL AUTHORIZATION #
If you wish to return defective or unused merchandise, a return authorization # from Tjernlund is
required. You can call, write, fax or email us at [email protected] concerning the nature of the return
and upon receipt of the RMA # can send the material
prepaid
to Tjernlund, c/o material returns. To avoid
a higher restock charge, refusal of credit or delays in credit, an RMA # is necessary. All returns should
have the RMA # clearly marked on the outside of the package or delivery will be refused.
TJERNLUND PRODUCTS, INC.
1601 Ninth Street • White Bear Lake, MN 55110-6794
PHONE (651) 426-2993 • (800) 255-4208 • FAX (651) 426-9547
Visit our web site • www.tjernlund.com
* The SideShot® Vent System and Santek Electronic Air Cleaners have a two year limited parts
warranty. Warranty will be extended 30 months from date code or two years from date of installation,
whichever is the lesser value.
