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9. Trouble-shooting
Problem
Possible cause and solution
Satellite can not
be found or no
signal
Example: ASTRA 19E
Button 1: (Presetting: „Das Erste“)
Button INFO („Das Erste“, FR11837)
Signal AND quality are both 0%
Direct the vertical mirror south.
Turn few millimeters left or right, wait about 3 seconds
and repeat until signal and quality are displayed.
If signal is at approx. 60%, the black background
disappears and TV picture is displayed.
Please select a current program from the preset
channel list for choosing another satellite and then
press INFO button.
The satellite guide in the accessory menu will give you
further notes on the correct direction of the mirror.
Front indicator is
off;
LED
not
illuminating
The mains cable is not connected.
Connect the power adapter to the mains.
Switch on the circuit breaker.
Possible short circuit at the antenna input lead: Check
the connections.
Red and green
LED illuminate.
Receiver is in standby operation mode.
Press the POWER button on the remote control (or
receiver). The receiver switches on and the program is
displayed on the TV screen.
The antenna is not directed towards the satellite. Direct
the antenna correctly.
No
sound
or
picture,
but
menus of receiver
displayed.
No signal (with symbol).
Check the cable connections from the LNB to the
receiver and from the receiver to the connected
devices. Direct the antenna.
The system is not connected properly.
Check the connection of the SCART cable.
Red
LED
illuminating;
no
picture
on
TV
screen.
TV is not in AV operating mode.
Switch on the right AV input of the TV.
