6
Service and Repair Program
• For all service and repairs please contact one of our Technical Service Representatives
for a Return Merchandise Authorization (RMA) number, at 1-888-808-4826. Our normal
business hours are Monday – Friday, 8 a.m. to 5 p.m. Pacific Standard Time. We are
closed most major holidays.
• All factory service & repairs will be completed within 48 hours of receipt of controller
and after authorization by customer for repairs.
• Titan Controls
®
will, at its discretion, repair or replace the controller.
• Factory calibration services are available for all Titan Controls
®
.
• Returning Units: Please contact your retail store for returns.
Warranty Information
• Titan Controls
®
warrants the original purchase of this product against defects in material
and workmanship under normal use for
one (1) year
from the date of purchase.
• During the warranty period, Titan Controls
®
will, at our option, and without charge,
repair or replace this product if the controller or any of its components fail or malfunction.
• All returns or repairs must be accompanied by a Return Merchandise Authorization
(RMA) number prior to any service of the product.
• This warranty is expressly in lieu of all other warranties, expressed or implied,
including the warranties of merchantability and fitness for use and of all other
obligations or liabilities on the part of the seller.
• This warranty shall not apply to this product or any part thereof which had been damaged
by accident, abuse, misuse, modification, negligence, alteration or misapplication.
• Controllers with serial numbers or date tags that have been removed, altered or
obliterated; broken seals or that show evidence of tampering; mismatched board
serial numbers or nonconforming parts; are excluded from coverage.
• Titan Controls
®
makes no warranty whatsoever in respect to accessories or parts not
supplied by Titan Controls
®
.
• Monetary refunds of the warranty will not be given.
• The Buyer assumes all responsibility regarding the use & installation of this controller.
• All warranty service is provided through the factory or an authorized service representative.
• This warranty shall apply only to the United States, including Alaska, Hawaii and
territories of the United States and Canada.
• Defective controllers need to be returned with the “proof of purchase” receipt.
• For additional warranty information, contact your Dealer, or a Titan Controls
®
Technical
Service Representative at 1-888-808-4826. Our normal business hours are Monday –
Friday, 8 a.m. to 5 p.m. Pacific Standard Time. We are closed most major holidays.
•
NOTE:
Titan Controls
®
is a manufacturer of environmental controls. All sales offerings
to the public are done through a nationwide group of Dealers. No sales offerings will
be made directly to the general public.