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TroUblesHooTinG
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The cooktop cannot be turned
on.
No power.
• Make sure the cooktop is
connected to the power supply
and that it is switched on.
• Check whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists, call a
qualified technician.
The touch controls are
unresponsive.
The controls are locked.
The touch controls are difficult
to operate.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching the
controls.
The glass is being scratched.
Rough-edged cookware.
unsuitable, abrasive scourer or
cleaning products being used.
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
