TIPTEL 105 VoIP, Installation Instructions Manual

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Appendix
11
Service
You have purchased a modern product of TIPTEL AG, granting a continuous level of
the highest quality. This is underlined by our certification according to DIN EN ISO
9001.
If, however, problems occur or you have questions on operating the device, please
contact your local dealer.
Guarantee
Please contact your local dealer or importer for details of guarantee for non EC
countries.
Within the European Community the following guarantee regulation applies:
Your contact for services arising from guarantee obligations is the authorised dealer
where you bought the device.
TIPTEL AG will grant a guarantee of 2 years from the date of handover for the
material and for the manufacturing of the telecommunications terminal unit.
Initially, the purchaser shall have only the right of subsequent performance.
Subsequent performance entails either repair or the supply of an alternative product.
Exchanged devices or parts shall become the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either demand a reduction in
the purchase price or withdraw from the contract.
The purchaser shall notify the dealer immediately of any defects found. Proof of the
guarantee entitlement shall be furnished by standard proof of purchase (receipt or
invoice).
The guarantee entitlement shall expire if the purchaser or an unauthorised third party
interferes with the device. Damage caused by inappropriate handling, operation,
storage or by force majeure or other external influences shall not be covered by the
guarantee.
The guarantee shall not cover any consumable material (e.g. batteries) or defects
that only slightly impair the value or the usability of the device.
Claims for damage caused by transport shall be asserted to the delivery company.