User Manual V1.0.2
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Photopette
®
Troubleshooting
The Photopette App has a self-test function under
“Settings”.
The Photopette
®
calibration test is
performed with the standard solutions provided in the package. If the instrument passes the self-
calibration test, the application will reflect the outcome. If the device does not pass the test, an
alert will appear on the application along with the message explaining the reason for the failed
test along with the recommended solution.
If the Ok button is selected, the window is closed and the home screen will be shown with an
error message at the top. The error message is also shown on top of all other screen and all
performed measurements including the saved files of those measurements. If the self-calibration
test fails, please contact the [email protected].
Assistance
The assistance includes off-site support, report a problem, software maintenance and legal as
function to help with any technical issues or questions that may arise with the Photopette
®
.
Report Problem
The Application will send bug error reporting automatically to our Software Developer in case
there is any problem or the application crashes. Other related problems can be emailed to the above
email accordingly.
Maintenance
Download the software update file from Tip Biosystems main download page. Remember to
save all data before updating the application. Please ensure that your mobile device has enough
storage and is connected to Wi-Fi before commencing Application download.
