Surface Mount 2x2 Dante/AES67 Interface
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8. Customer Service
The return of a product to our Customer Service implies the full agreement of the terms
and conditions hereinafter. There terms and conditions may be changed without prior
notice.
1)
Warranty
We provide limited warranty for the product within
five years
counting from date of
purchase (The purchase invoice shall prevail).
2)
Scope
These terms and conditions of Customer Service apply to the customer service
provided for the products or any other items sold by authorized distributor only.
3)
Warranty Exclusion
⚫
Warranty expiration.
⚫
Factory applied serial number has been altered or removed from the product.
⚫
Damage, deterioration or malfunction caused by:
✓
Normal wear and tear.
✓
Use of supplies or parts not meeting our specifications.
✓
No certificate or invoice as the proof of warranty.
✓
The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
✓
Damage caused by force majeure.
✓
Servicing not authorized by distributor.
✓
Any other causes which don’t relate to a product defect.
⚫
Shipping fees, installation or labor charges for installation or setup of the
product.
4)
Documentation:
Customer Service will accept defective product(s) in the scope of warranty
coverage at the sole condition that the defeat has been clearly defined, and upon
reception of the documents or copy of invoice, indicating the date of purchase, the
type of product, the serial number, and the name of distributor.
Remarks
: Please contact your local distributor for further assistance or solutions.
