*Please charge from a computer USB port, or with a 5V 1A USB power adapter. 2.1A fast
charging should be avoided, as it can damage your watch's charging dock.
The touch screen will not power on, respond to touch, or shows abnormalities.
Please try rebooting your device by holding down the side power button for 10-15 seconds, or
until the watch restarts. If the device vibrates, but the display screen does not appear normally,
there is likely an issue with the screen itself. If your device is eligible for a warranty
replacement, please submit a warranty request at support.mobvoi.com. If your device was
purchased through one of our official stores, but this issue was caused by man-made damage,
please submit a repair request at support.mobvoi.com.
The Bluetooth connection is unstable.
Please follow the below steps according on what phone model is paired to your device:
Android:
1. In the H version (Pie), Google has adopted a new power-saving strategy. When the mobile
phone network is not good, the Bluetooth connection will be automatically disconnected to save
power.
2. When your mobile phone is too far away from the watch (about 10 meters), the Bluetooth
connection will be disconnected. The longer the disconnection is, the longer the auto-
reconnection time will be(1-2 minutes). Sometimes you need to click "Reconnect on the watch"
button to connect.
iOS:
1. In general, Bluetooth connections for newer versions of iOS systems may be more stable, so it
is recommended to upgrade to the latest version of iOS when Bluetooth connectivity issues arise.
2. When your mobile phone is too far away from the watch (about 10 meters), the Bluetooth
connection will be disconnected. The longer the disconnection is, the longer the auto-
reconnection time will be(1-2 minutes). Sometimes you need to click "Reconnect on the watch"
button to connect.
3. In the H version (Pie), Google has adopted a new power-saving strategy. When the watch is
not used for a long time(For example, put it on the table for more than 30 minutes.)
