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Charpter 8 Simple Fault Maintenance
8.1 System Failure
8.1.1 Not able to recognise U-disk or SD card
Possible Reason:
Disk partition information has problem, which cause no recognition, need formatting for the
disk;
Loose connection, re-plug U-disk/SD card and reboot the camera;
For portable disk, it may fail when there is not enough power, need to check the power supply
method to make sure enough power supply or change to use independent power supply disk.
8.1.2 No recognition on Wireless Network Card
Possible Reason:
Static turn the network card into protection state, need to reboot the camera;
Unstable condition on the network card, need to replace for new network card.
8.1.3 Straight connect is ok, but no connection on Switch
Possible Reason:
NIC crystals prohibit or damage, need replace for new one.
8.2 Network Failure
8.2.1 Camera was power on but cannot be found on IP searcher
Troubleshooting steps:
Check status of computer/host NIC, NIC driver, network wire, and network connection, make
sure all are correct;
Directly connect the camera to computer/host server to check it works or not, reset the
computer/host server and try again;
Try another camera or another computer/host server;
Please contact us.
8.2.2 No image on IE
<IE setting>
It needs to download and install the ActiveX plug-in for IE browsing at first connection, and do
the correct setting on IE as following:
Open IE, click “Tools”
－
“Internet Options”
－
“Security”
－
“Internet”
－
“Custom Level”,
enable all the items on AcitveX control and plug-in;
