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Advance Energy, Inc.
ATTN: Thunder Power RC Product Support
RMA #
4720 W. University Ave.
Las Vegas, NV 89103
Please make sure you obtain a tracking number and/or proof of delivery service for your shipment.
TPRC is NOT responsible for any shipments that are lost and/or not proven to be delivered to us.
Once your shipment is received it will be processed and typically subject to the inspection and
review process within 5-7 business days. As soon as possible after the inspection and review
process is completed, we will contact you with a resolution or to request additional information if
required.
Warranty Inspection and Repair or Replacement:
To receive warranty support you
must
include a seller-dated copy of the purchase receipt
verifying the proof-of-purchase date. Provided all warranty conditions have been met, your
Product will be repaired or replaced under warranty free of charge. Repair or replacement
decisions are at the sole discretion of TPRC.
Non-Warranty Repair or Replacement:
Should your Product not be repairable or replaceable under warranty, it may be eligible for repair
or replacement at a discount off the current purchase price plus shipping. Also, any product
eligible for non-warranty repair or replacement that has been at TPRC for more than 90 days
without authorization for work or confirmation of order will be considered abandoned and may be
disposed of accordingly.
Instructions for Disposal of WEEE by Users in the European Union:
This product must not be
disposed of with other waste. Instead it is the user’s responsibility to
dispose of their waste equipment by handing it over to a designated collection point for the
recycling of electrical and electronic equipment waste. The separate collection and recycling of
your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact your
local city office, your household waste disposal service, or where you purchased the product.
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