Three PUPILLO, User Manual

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Troubleshooting
Pupillo 20
Troubleshooting
Pupillo 21
4. Switch the battery lock from off to on to
switch the Pupillo on again
5. Place the plastic cover back on the Pupillo
6. Set the Pupillo into power on status by
rotating the camera lens upwards
■
After the shut down process is performed, if
both the battery and network indicator lights
are still shown in red (no blinking), please call
3 Customer Services for help.
5. Place the plastic cover back on the Pupillo
6. Set the Pupillo into power on status (camera
is switched on)
7. After the shut down process is performed, if
the Pupillo is still not working, please call
3
Customer Services for help.
To configure the Pupillo with misspelt text
message commands.
■
The Pupillo will ignore any text message with
incorrect syntax, misspellings, or sent from a
remote user who is not the Manager. You
only need to resend a text message with the
correct message.
A video call made to the Pupillo fails.
■
Check that the video mobile number calling the
Pupillo does not have Caller ID suppressed as
this will result in call failure.
■
Pupillo may not accept calls made from outside
United Kingdom as the video mobile number
may be suppressed.
■
Check the strength of the network signal on
your video mobile. The call connection may
have failed due to poor network signal.
■
Make sure that the Pupillo is positioned in
a good video service area.
■
If the call still continues to fail, please call
3
Customer Services.
Both battery and network signal indicator
lights are always shown in red.
■
If both battery and network indicator lights
are always shown in red (no blinking), please
perform the shut down process.
■
The steps to carry out the shut down process
are as follows:
1. Set the Pupillo into power off status
(rotate the camera lens completely down)
2. Remove the plastic cover
3. The battery lock is at the base of the Pupillo.
You can switch the battery lock from on to
off by using a paper clip to completely shut
down the Pupillo
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