Open-Loop Piezo Controllers
Chapter 11: Warranty
Page 26
Rev C, July 7, 2015
Chapter 11
Warranty
Thorlabs, Inc. warrants the material and production of the MDT69xB Piezo
Controller for a period of 24 months from the date of shipment. During this warranty
period, Thorlabs, Inc. will repair or exchange any units found to be defective in
material or workmanship.
For warranty repairs or service, the unit must be returned to Thorlabs, Inc. or one
of our worldwide offices. All returns must be accompanied by a Returned Material
Authorization (RMA) number issued by Thorlabs. The customer is responsible for
all costs incurred to ship the unit back to Thorlabs; in the case of warranty repairs,
Thorlabs will cover the cost of shipment back to the customer.
In the case of shipments from outside of the United States, duties, taxes etc. shall
be the responsibility of the customer.
Thorlabs, Inc. warrants all firmware and software used for the MDT69xB to operate
fault-free, provided they are used in accordance with the requirements stated in
this manual. However, Thorlabs does not warrant a fault-free operation for special
applications.
Thorlabs, Inc. does not guarantee that this manual is error free and reserves the
right to change this manual, the specifications, or the data of the described unit at
any time, without notice.
Thorlabs, Inc. is not liable for any incidental damage caused by failure of this unit.
This warranty does not cover errors in operation, defects, or damage caused by
the use of software not supplied by Thorlabs, modifications or misuse, or damage
caused if the unit is used outside the operating parameters specified in this
manual.
This warranty does not cover failure due to incorrectly connected heater and/or
sensor elements, or failure of heater and/or sensor elements.
ATTENTION
The MDT69xB is not intended for use in medical and/or life support situations.
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