BC207 Series
Chapter 8: Maintenance and Repair
Rev: 8.1, 10-Jan-2022
Page 150
© 2022 Thorlabs
8.3 Troubleshooting
q
Software Installation failed
In order to install the Beam Software on your PC, you need administrator privileges. Other-
wise, an installation is impossible. If you have trouble with software installation, please con-
tact your system administrator.
q
No Beam Profiler recognized
If after starting of Beam Software no instrument was recognized, the Device Settings button
in the Menu bar is crossed out (
).
·
Check if you have connected a BC207 Series instrument.
·
Check the USB cable. Make sure you are using the supplied with instrument cable.
·
Check proper driver installation
·
Check if the green LED lights up - LED off indicates that the Beam Profiler's firmware was
not loaded.
See section Connection to the PC for details.
You may unplug and reconnect the Beam Profiler to a different USB port or use a different
USB cable. Wait a few seconds, until the green LED lights up. Then click "
Refresh Device
List"
within the Device Selection panel. See chapter Start the Application for a detailed de-
scription.
q
Fixed sample image instead of live camera image
The Beam Software selects a stored camera image automatically if no camera is found dur-
ing program start. This is indicated by the image name in the status bar.
·
Connect a BC207 Beam Profiler to the PC and wait a few seconds until its LED lights up
green.
·
Click
'Refresh Device List'
in the Device Selection panel.
·
Select the instrument and click 'Close'
See chapter Start the Application for a detailed description.
q
Erroneous or no measurement results
·
Remove the protection cap from the used ND filter.
·
Verify that the beam under test enters the aperture of the Beam Profiler.
·
Check if the power level is within the measurable
.
·
Check Exposure Time and Gain settings. Choose
'Auto Exposure Control'
in Device
Settings.
·
Observe
error messages
in the status bar. Ambient light power may be too high or beam
power too low or high. See
.
q
Results and graphs are not being updated
·
The device is in the pause mode. Resume the device by clicking the Start
button in the
Menu bar.
·
Max Hold
was activated - switch off
Max Hold
mode by clicking the
icon.
·
The "
Average over frame
" rate might be high, check its value in the
.
·
You may have activated the
'Software Trigger'
mode but the 'Min. Image Saturation' limit
is not reached. Increase Exposure Time or even Gain to achieve a sufficiently high pulse
intensity.
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Summary of Contents for BC207UV
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