THOMSON TWG850 User Manual Download Page 11

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Chapter 1: Connections and Setup

Illustrations contained in this document are for representation only.

Residential Voice Gateway TWG850 Overview

Front Panel

The following illustration shows the front panel of the TWG850 machine:

The LEDs on the front panel are described in the table below (from left to right):

Tel 2 Tel 1 WirelessMessage Cable

Activity

Cable

Link

Link Internet

Description

OFF

FLASH

Tuning

(Searching downstream signal)

OFF

FLASH FLASH

Ranging - Awaiting Response

(DS carrier acquire, ranging in process but RNG-RSP has

not been detected)

OFF

FLASH FLASH

Any RNG-RSP detected

(Normalizing power level and timing offset)

OFF

FLASH FLASH FLASH

Connecting

(Ranging complete, DHCP in progress)

OFF

FLASH FLASH FLASH FLASH

Configuring (DHCP complete, configuration file download

in process)

FLASH FLASH FLASH FLASH FLASH

Registering and Baseline Privacy Initializing

(configuration file download complete, initialize BPI if BPI is

ON, registration in process)

Start-up

Operation

Enter Normal Operation Mode

Registration complete

FLASH

NO Cable Link

CM is registered

OFF

FLASH

NO Ethernet/USB carrier present

Ethernet/USB TX/RX traffic

Ethernet/USB carrier present, no traffic

OFF

FLASH

NO Cable Link

Cable BSS/OSS has set the CM into de-activated state

CM is registered

OFF

FLASH

X Internet ON-OFF switch off/No RF DS/US network traffic

RF DS/US network traffic

OFF

FLASH

No message is delivered by the MSO

Email/Voice Mail is available for the user on the server

(Implementation of the message waiting LED will be via

Proprietary MIB)

Normal

Operation

OFF

FLASH

Wireless initiate fail or disable

Wireless initiate success or enable

TX/RX Wireless Traffic

Wink

No service

Operation

3 seconds ON followed by a flash OFF

NACO =OFF

BPI unauthorized (when BPI is ON)

OFF

FLASH

MTA DHCP

FLASH

OFF

MTA SNMP/TFTP

MTA

initialization

FLASH FLASH

RSIP

Both Lines On-Hook

FLASH

Tel1 Off-hook, Tel2 On-hook

FLASH

Tel1 On-hook, Tel2 Off-hook

MTA

Operation

FLASH FLASH

Both Lines Off-Hook

FLASH

FLASH FLASH FLASH FLASH

Download

Operation

A software download and while updating the FLASH

memory

From Right to Left

Summary of Contents for TWG850

Page 1: ...User manual TWG850 Residential Voice Gateway SATELLITE telecom cable terrestrial ...

Page 2: ...rk properly but which can become a health and environmental hazard if they are not handled or disposed of in the proper way Consequently please do not throw out your inoperative appliance with the household waste If you are the owner of the appliance you must deposit it at the appropriate local collection point or leave it with the vendor when buying a new appliance If you are a professional user ...

Page 3: ... please read the following Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them The numbers are located on the back of the product Model No ____________________________Serial No ________________________________ Purchase Date ________________________Dealer Address Phone...

Page 4: ...ur Local Cable Company 8 Connecting the Residential Voice Gateway to a Single Computer 10 Attaching the Cable TV Wire to the Residential Voice Gateway 10 Important Connection Information 11 USB Connection to One Computer 11 USB Connection 13 Using Windows 2000 for USB Connection 13 Using Windows Me for USB Connection 17 Using Windows XP for USB Connection 18 Ethernet Connection to One Computer 20 ...

Page 5: ...6 Connection 27 Password 27 Diagnostics 28 Event Log 29 Initial Scan 29 Gateway Network Web Page Group 30 LAN 30 WAN 31 Computers 31 Gateway Advanced Web Page Group 32 Options 32 IP Filtering 33 MAC Filtering 33 Port Filtering 34 Forwarding 35 Port Triggers 36 RIP Routing Information Protocol Setup 37 Gateway Firewall Web Page Group 38 Web Content Filtering 38 TOD Filtering 39 Local Log and Remote...

Page 6: ... Control 48 802 11b g Advanced 49 Bridging 51 Guest Network 52 VoIP Basic Web Page Group 53 Basic LAN 53 Hardware Info 53 Event Log 54 CM State 54 Chapter 3 Additional Information 55 Frequently Asked Questions 55 General Troubleshooting 57 FCC Declaration of Conformity and Industry Canada Information 59 Service Information 60 Glossary 61 ...

Page 7: ...M A law PCM law G 723 1 G 729 G 729a G 729e G 728 G 726 BV16 and BV32 z Echo Cancellation z Voice Active Detection VAD z DTMF detection and generation z Comfort Noise Generation CNG z Support V 90 fax and modem services z Transparent bridging for IP traffic z RSA and 56 bit DES data encryption security z SNMP network management support z Remote operating firmware downloading z Support Web pages an...

Page 8: ...n additional languages PDF format z Adobe Acrobat Reader application you can load to read PDF format if you don t have it loaded already z USB drivers required if connecting by USB z Links to Thomson and RCA web sites DOCSIS and PacketCable are trademarks of Cable Television Laboratories Inc ...

Page 9: ...BaseT Ethernet An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need a standard Ethernet cable to connect the Ethernet card to your Residential Voice Gateway USB Windows 2000 ME XP only USB Port The Universal Serial Bus is a high speed bus that enables your compute...

Page 10: ...crews which screw diameter would be 4 4 mm to wall mount the Cable Modem or the Battery Pack Two different wall mount directions could be chosen for the Battery Pack To do this 1 Ensure that the wall you use is smooth flat dry and sturdy and use the 4 screw holes which are 101 6 mm apart from each other 2 Fix the screws into wall leaving their heads 3 mm 0 12 inch clear of the wall surface 3 Remov...

Page 11: ...Operation Mode Registration complete X X X X X X X FLASH ON NO Cable Link CM is registered X X X X X X OFF FLASH ON X NO Ethernet USB carrier present Ethernet USB TX RX traffic Ethernet USB carrier present no traffic X X X X X OFF FLASH ON X X NO Cable Link Cable BSS OSS has set the CM into de activated state CM is registered X X X X OFF FLASH X X X Internet ON OFF switch off No RF DS US network t...

Page 12: ... and Setup 6 Rear Panel 15VDC 15V DC IN Power connector TEL1 TEL2 Telephony RJ 11 connector ETHERNET Ethernet 10 100BaseT RJ 45 connector USB USB Connector REBOOT EMTA Reboot this Residential Voice Gateway CABLE F Connector ...

Page 13: ...tions The IP traffic can transfer between the Residential Voice Gateway and DOCSIS compliant headend equipment The data security secures upstream and downstream communications What the Modem Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable TV industry standard Euro DOCSIS or DOCSIS compliant and Euro PacketCable or PacketCable com...

Page 14: ... your cable internet service work for you Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway You should have the following information ready which you will find on the sticker on the gateway The serial number The model number The Cable Modem CM Media Access Control MAC address The Terminal Adapter EMTA MAC a...

Page 15: ... data service if the cable account is set up but no telephony service is available You have a cable outlet near your PC and it is ready for Cable Modem service Note It is important to supply power to the modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready whenever you need Important Information Your cable company should al...

Page 16: ...e to the Residential Voice Gateway 1 Locate the Cable TV wire You may find it one of three ways a Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 for the wiring example Note...

Page 17: ...ns simultaneously Below are important points to remember before you connect the Residential Voice Gateway For USB connections follow the instructions on this page For Ethernet connections go to page 20 For telephone and fax connections go to page 22 USB Connection to One Computer Note Only use the power supply provided with this unit Using other power supplies may damage the unit Fig 2 USB Connect...

Page 18: ...lation Quick Start kit with the purchase of your modem you should use the software provided in that kit If not the Residential Voice Gateway CD included with your modem contains the drivers and other information you need to install your Residential Voice Gateway ...

Page 19: ... Gateway and plug the power supply into an AC outlet 3 Insert the supplied Residential Voice Gateway CD ROM Wait momentarily for the CD window display 4 Close all open applications and dialog boxes including the CD window Note Some applications may interfere with your Residential Voice Gateway installation 5 Connect one end of the USB cable to the USB port located on the back of your computer Conn...

Page 20: ... your USB device Note If Windows 2000 does not recognize the presence of the Residential Voice Gateway your BIOS settings may not permit USB and or Plug and Play devices Please contact the customer service department of the computer company 7 Choose the Search for a suitable driver for my device recommended option and click Next ...

Page 21: ...if the search finds USB Composite Device driver Proceed to step 10 10 Follow these instructions ONLY if the driver found was NOT the Thomson USB CDC Devices A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM option choose Specify a location Click on Next to continue D In the location box key in your CD ROM drive For example i...

Page 22: ...f necessary and reinsert the Residential Voice Gateway CD ROM that accompanied your Residential Voice Gateway 13 Click on Finish to complete the process 14 The Residential Voice Gateway installation is now complete To validate a proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel T...

Page 23: ...s customer service department 7 The automatic search should find and install the driver for the RCA or Thomson Digital Cable Modem Click on Finish to complete the process 8 When the System Settings Change window appears click Yes to restart your computer 9 The Thomson Digital Cable Modem installation is now complete To validate a proper installation perform the following instructions A Click on th...

Page 24: ...vice name and ask you to insert the installation CD ROM that came with the unit Choose the Install from a list or specific location Advanced option and click Next Note If Windows XP does not recognize the presence of the Residential Voice Gateway i e the Welcome to the New Hardware Wizard did not automatically appear your BIOS settings may not permit USB and or Plug and Play devices Please contact...

Page 25: ...perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel The Control Panel window will appear C Double click on the System icon and select the Device Manager D Scroll down the list until you come to Network Adapters Double click on Network Adapters E The RCA or Thomson Digital Cable Modem should exist If R...

Page 26: ... and plug the power supply into an AC outlet Note Use only the power supply that accompanied this unit Using other adapters may damage the unit 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the Residential Voice Gateway Make sure that the Ethernet cable is straight wired not null or cross...

Page 27: ...cable for the EMTA Gateway to be connected to the hub 10BaseT or 100BaseT Hub or Switch Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in lieu of the crossover cable An uplink port has a small switch on it to change the polarity of the connection It...

Page 28: ...from the phone fax machine answering machine caller ID box etc to one of the LINE jacks on the Residential Voice Gateway 2 If there is a phone line in your home which is NOT connected to another telephone service provider connect a standard phone line cord from a jack on this line to one of the LINE jacks of the Residential Voice Gateway Connect a standard phone line cord directly from the phone f...

Page 29: ...teps before it can be used Each of these steps is represented by a different pattern of flashing lights on the front of the modem Note All indicators flash once before the initialization sequence If all of the lights are flashing sequentially it means the Residential Voice Gateway is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem du...

Page 30: ... Voice Gateway offers local management capability through a built in HTTP server and a number of diagnostic and configuration web pages You can configure the settings on the webpage and apply them to the device Once your host PC is properly configured please proceed as follows 1 Start your web browser and type the private IP address of the Residential Voice Gateway on the URL field 192 168 0 1 2 A...

Page 31: ...oftware in this example Title the current workspace of the web management containing configuration or status information Main Window For easy navigation the pages are organized in groups with group names main menu individual page names within each group are provided in the sidebar To navigate to a page click the group hyperlink at the top then the page title on the sidebar Your cable company may n...

Page 32: ...ows how long your gateway has operated since last time being powered up and some key information the Cable Modem received during the initialization process with your cable company If Network Access shows Allowed then your cable company has configured your gateway to have Internet connectivity If not you may not have Internet access and should contact your cable company to resolve this Fig 8 ...

Page 33: ... to change the password that enables you to access the gateway web pages next time The default User ID is EMPTY and the password is admin The password can be a maximum of 8 characters and is case sensitive In addition this page can be used to restore the gateway to its original factory settings Use this with caution as all the settings you have made will be lost To perform this reset set Restore F...

Page 34: ...r the information needed and press Start Test the Result will be displayed in the lower part of the window Press Abort Test to stop and Clear Results to clear the result contents Note Firewalls may cause pings to fail but still provide you TCP IP access to selected devices behind them Keep this in mind when pinging a device that may be behind a firewall Ping is most useful to verify connectivity w...

Page 35: ...he contents of the SNMP event log Press Clear Log button to clear the logs Fig 12 Initial Scan To speed up the modem s first time startup enter known downstream frequency and or upstream channel ID information here Then click Apply and Reboot button to start scanning the cable network beginning with the values supplied here Fig 13 ...

Page 36: ...any s DHCP server provides one IP address for your gateway and your gateway s DHCP server provides IP addresses starting at the address you set in IP Address on the LAN page to your PCs A DHCP server leases an IP address with an expiration time To change the lowest IP address that your gateway will issue to your PCs enter it into the IP Address box and then click Apply Fig 14 ...

Page 37: ...ed MAC address that causes your gateway networking stack to use that MAC address when communicating instead of the usual WAN MAC address e g if the MAC address is 00 11 e3 df 66 95 this spoofed MAC address could be 00 11 e3 df 66 97 or any desired MAC address Fig 15 Computers This page displays the status of the DHCP clients and current system time You can cancel an IP address lease by selecting i...

Page 38: ...rough enables PPTP type packets to pass WAN Ù LAN PPTP Point to Point Tunneling Protocol is another mechanism sometimes used in VPNs Remote Config Management makes the configuration web pages in your gateway accessible from the WAN side Note that page access is limited to only those who know the gateway access password When accessing your gateway from a remote location your must use HTTP port 8080...

Page 39: ...the WAN These PCs can still communicate with each other on your LAN but packets they originate to WAN addresses are blocked by the gateway Fig 18 MAC Filtering This page enables you to enter the MAC address of specific PCs on your LAN that you wish to NOT have outbound access to the WAN As with IP filtering these PCs can still communicate with each other through the gateway but packets they send t...

Page 40: ...s to Any packets your LAN PCs send to these destination ports will be blocked For example you could block access to worldwide web browsing http port 80 but still allow email service SMTP port 25 and POP 3 port 110 To enable port filtering set Start Port and End Port for each range and click Apply To block only one port set both Start and End ports the same Fig 20 ...

Page 41: ...lar PC on your LAN if the destination port application matches one you specify This page allows you to specify up to 10 such rules For example to specify that outsiders should have access to an FTP server you have running at 192 168 0 5 create a rule with that address and Start Port 20 and End Port 21 FTP port ranges and Protocol TCP FTP runs over TCP and the other transport protocol UDP and click...

Page 42: ...e the range of destination ports your game will be sending to and entering into Target Range the range of destination ports the other player on the WAN side will be sending to ports your PC s game receives on Application programs like games publish this information in user manuals Later each time you play the game the gateway automatically creates the forwarding rule necessary This rule is valid u...

Page 43: ...as the destination A setting of 0 indicates NO DMZ PC Host is another Internet term for a PC connected to the Internet Fig 23 RIP Routing Information Protocol Setup This feature enables the gateway to be used in small business situations where more than one LAN local area network is installed The RIP protocol provides the gateway a means to advertise available IP routes to these LANs to your cable...

Page 44: ...he gateway packet types you want to have forwarded or blocked You can activate settings by checking them and clicking Apply The web related filtering features you can activate from the Web Content Filter page include Filter Proxy Filter Cookies Filter Java Applets Filter ActiveX Filter Popup Windows and Firewall Protection If you want the gateway to exclude your selected filters to certain compute...

Page 45: ...y 39 TOD Filtering Use this page to set rules that will block specific LAN side PCs from accessing the Internet but only at specific days and times Specify a PC by its hardware MAC address and then use the tools to specify blocking time Finally click the Apply button to save your settings Fig 26 ...

Page 46: ...en Firewall protection events occur Click E mail Log to immediately send the email log Click Clear Log to clear the table of entries for a fresh start The log of these events is also visible on the screen For each blocking event type that has taken place since the table was last cleared the table shows Description Count Last Occurrence Target and Source Fig 27 The Remote Log page allows you to spe...

Page 47: ...ransports HTML web pages On these pages you designate the gateway packet types you want to have forwarded or blocked You can activate settings by checking them and clicking Apply Here are some of your choices on the Parental Control page Activate Keyword Blocking and specify some keywords in the Keyword List to cause blocking of web pages on the WAN side with the specified keyword in the content A...

Page 48: ... are recommended from the factory defaults to secure your wireless communications and provide optimum performance Performance Because your wireless communication travels through the air the factory default wireless channel setting may not provide optimum performance in your home if you or your neighbors have other interfering 2 4GHz devices such as cordless phones If your wireless PC is experienci...

Page 49: ...r choice up to 32 characters long The wireless radio in your gateway can be completely de activated by changing Interface to Disabled Click the Apply button to save your settings The Network Type control is used to hide or reveal your network name to any remote wireless equipped PC in the area that may be scanning WiFi channels to find available WiFi networks The gateway WiFi radio frequently tran...

Page 50: ... containing ASCII characters with codes between 0x20 and 0x7e THOMSON Network Type Select Closed to hide the network from active scans Select Open to reveal the network to active scans Open Closed Open New Channel Select a particular channel on which to operate 1 13 11 Interface Enable or disable the wireless interface Enabled Disabled Enabled Table1 Basic Settings Definitions ...

Page 51: ...is the second generation of WPA security WPA PSK WPA Pre Shared Key WPA2 PSK WPA2 Pre Shared Key It is useful for small places without authentication servers such as the network at home It allows the use of manually entered keys or passwords and is designed to be easily set up for home users WEP Encryption You can choose 64 bit or 128 bit according to your needs If you choose Disabled the Network ...

Page 52: ... be used Generate WEP Keys Click this button to generate the PassPhrase 802 1x Authentication If you enable the 802 1x authentication function you will have to offer the following information Fig 33 RADIUS Server RADIUS Server is a protocol for carrying authentication authorization and configuration information between a Network Access Server which desires to authenticate its links and a shared Au...

Page 53: ...s of 128 192 or 256 bits Fig 34 RADIUS Server RADIUS Port RADIUS Key Please refer to the previous page Group Key Rotation Interval Key in the time for the WAP group key rotation interval The unit is second With increasing rekey interval user bandwidth requirement is reduced WPA WPA2 Re auth Interval When a wireless client has associated with the Residential Voice Gateway for a period of time longe...

Page 54: ...ress Your Gateway identifies wireless PCs by their WiFi MAC Address This address consists of a string of 6 pairs of numbers 0 9 and letters A F such as 00 90 4B F0 FF 50 It is usually printed on the WiFi card of the device e g the PCMCIA card in a laptop It can also be determined from a Windows DOS prompt as explained below Enter the MAC addresses of the connected clients into the fields and then ...

Page 55: ...number of the fragmenting frames to make the data to be delivered without errors induced by the interference Frames longer than the value you set here are fragmented before the initial transmission into fragments no longer than the value of the threshold Value range 256 2346 RTS Threshold Set the value for sending a request to the destination All the frames of a length greater than the threshold t...

Page 56: ...ere are several rates provided here for you to choose Choose any one of it according to your needs by using the drop down menu Output Power This setting decides the output power of this device You may use it to economize on electricity by selecting lower percentage of power output ...

Page 57: ...me time unlike traditional bridging The wireless gateway can be placed in a mode that allows the gateway to communicate with other extender wireless access points either exclusively or mixed with communications to local PCs Use this page to designate the Remote Bridges the gateway is allowed to communicate with and to select the Wireless Bridging mode Fig 38 Wireless Bridging Choose Disabled to sh...

Page 58: ... Web Configuration 52 Guest Network This page allows you to configure a guest network You can refer to the details described in previous sections to make the WiFi security settings and guest LAN settings Fig 39 ...

Page 59: ...Web Page Group Basic LAN This page displays the basic LAN status of this device including the downstream and upstream status device information and interface parameters You can select specific interface from the Interface Name drop down menu Fig 40 Hardware Info The hardware Info is displayed on this page Fig 41 ...

Page 60: ...Chapter 2 Web Configuration 54 Event Log The event logs are displayed on this web page You can check them whenever you need Fig 42 CM State This page shows the current state of the cable modem Fig 43 ...

Page 61: ...le ISP Q Once my Residential Voice Gateway is connected how do I get access to the Internet A Your local cable company provides your internet service offering a wide range of services including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV surf the Internet and talk to my friends through the Residential Voice Gateway at the same time A Absolut...

Page 62: ... wireless router Access Point and a corresponding button on the PC or other client device This automates the connection process and activates Wi Fi Protected Access WPA the strongest security standard available to protect home and small business wireless networks from unauthorized use Q What is Xpress Technology and what does it mean A It is one of the popular performance enhancing WiFi technologi...

Page 63: ... get the modem to establish an Ethernet connection z Even new computers don t always have Ethernet capabilities be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it z Check to see that you are using the right type of Ethernet cable The modem won t register a cable connection z If the modem is in Initialization Mode the INTERNET light wil...

Page 64: ...hers flash check with your TSP or cable company z If the Residential Voice Gateway is connected to existing house telephone wiring make sure that another telephone service is not connected The other service can normally be disconnected at the Network Interface Device located on the outside of the house z If using the second line on a two line telephone use a 2 line to 1 line adapter cable For more...

Page 65: ...al installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determ...

Page 66: ...warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your Residential Voice Gateway from a retailer see the enclosed warranty card ...

Page 67: ... is used by servers and clients to communicate and display information on a client browser Hub A device used to connect multiple computers to the Residential Voice Gateway IP Address A unique 32 bit address assigned to every device in a network An IP Internet Protocol address has two parts a network address and a host address This modem receives a new IP address from your cable operator via DHCP e...

Page 68: ...me and small business wireless networks from unauthorized use TCP IP Transmission Control Protocol Internet Protocol A networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems TFTP Trivial File Transfer Protocol the system by which the Media Terminal Adapter s configuration data file is downlo...

Page 69: ...s and features subject to change without notice Illustration of product finish may vary from actual color Fore more information Thomson 46 quai Alphonse Le Gallo 92100 Boulogne Billancourt France Tel 33 0 1 41 86 50 00 Fax 33 0 1 41 86 56 59 www thomson broadband com ...

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