THOMSON TH25/TC28330PE1 User Manual Download Page 31

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Delete a redial number

1. Press

to access the redial list.

2. Press

to scroll and display the number you want and press .

3. Press

to scroll and display

DELETE

, then press

CALL DELETED

is displayed and the display goes back to the redial list

or standby if no more redial numbers are stored.

Delete the redial list

1. Press

to access the menu.

2. Press

to scroll and display

CALLS LISTS

and press

3. Press

to scroll and display

DELETE CALLS LIST

, then press

Press

to scroll and display

DIALED CALLS

and press

Summary of Contents for TH25/TC28330PE1

Page 1: ...1 TH25 TC28330PE1 Handset User Guide ...

Page 2: ...r display with back light and choice of 5 wallpapers Keep track of incoming calls with the 50 number calls list 150 Entry phonebook with the facility to store a home work and mobile number for each of your contacts 20 Number redial list for quick and easy redialing 10 Ringtones available ...

Page 3: ...help If you have any problems setting up or using your TH25 TC28330PE1 Phone please contact the Helpline on XXX XXX XXXX Alternatively you may find answer in Help at the back of this guide Got everything TH25 TC28330PE1 handset TH25 TC28330PE1 charger cradle 2 x rechargeable batteries Mains power adaptor You need TH25 TC28330PE1 Total Broadband account You need a TH25 TC28330PE1 Broadband Talk acc...

Page 4: ...all transfers 19 Your TH25 TC28330PE1 Handset bill 19 Making and receiving multiple calls 20 Frequently asked questions 22 Using the phone Switching the handset power on off 25 Make an external call 25 Preparatory dialing 25 End a call 25 Receiving calls 26 Call timer 26 Handsfree calling 26 Earpiece volume 27 Silence the handset ringer 27 Secrecy 28 Keypad lock 28 Redial 29 Redial a number 30 Del...

Page 5: ...ak to a second caller 44 TH25 TC28330PE1 Calling Features 1571 45 TH25 TC28330PE1 Helpdesk 45 TH25 TC28330PE1 118 500 45 Withhold my number 45 Display my number 45 Handset settings Adjust the display contrast 46 Adjust the earpiece volume 47 Naming a handset 47 Display wallpaper 48 Menu background color 49 Auto talk 50 Beep tones 51 To switch key beeps On Off 51 To switch low battery beeps On Off ...

Page 6: ... 62 Making internal calls 64 Receiving internal calls 64 Transferring calls 65 De register a handset 65 Software upgrades Automatic software upgrade 67 Manual software upgrade 68 Rescue mode 69 Help 70 General information Safety 73 General 73 Cleaning 74 Environmental 74 Product disposal instructions 74 Guarantee 75 If you have to return your TH25 TC28330PE1 75 Technical information 76 R TTE 76 De...

Page 7: ... TC28330PE1 is fully upgradeable Setting up the handset 1 Remove the grey cover from the front of the TH25 TC28330PE1 If it does not come off easily carefully apply a little more force Warning Do not place your TH25 TC28330PE1 Handset in the bathroom or other humid areas Handset range The TH25 TC28330PE1 Handset has a range of 300 meters when there is a clear line of sight between the hub and the ...

Page 8: ... Standby time In ideal conditions the handset batteries should give about 7 hours talk time or 100 hours standby Note the new batteries do not reach full capacity until they have been in normal use for several days Battery symbols Battery charged Battery half charged Battery low Battery empty icon will be red Important You can leave your handset in the charging cradle attached to the Advanced Gate...

Page 9: ...utton Press OK and place the handset in the charger connected to the Advanced Gateway Once the handset and charger cradle are in the Advanced Gateway REGISTERING HANDSETS PLEASE WAIT appears on the screen DON T REMOVE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE Battery performance The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk sta...

Page 10: ...ou should see HANDSET REGISTERED If unsuccessful then HANDSET REGISTRATION FAILEDwill appear and you will have to try the process again You will be returned to the please register screen Your TH25 TC28330PE1 Handset is ready for use ...

Page 11: ...11 Getting to know your phone ...

Page 12: ... Refer to the menu map on the next page for the available options When the handset is displayed the idle screen 1 In standy press to open the main menu 2 Use and to scroll through the menu list 3 When the menu item you want is displayed press to select and view the sub menus available 4 At any time press to go up one level ...

Page 13: ...13 ...

Page 14: ...dband connection rather than your normal phone line With TH25 TC28330PE1 Broadband Talk you get a separate number most of the benefits of an extra line incredibly cheap international call rates and free calling features including 1471 and BT Answer For more detail charges and terms and conditions please go to www bt com broadbandtalk Making and receiving calls Once you ve got TH25 TC28330PE1 Broad...

Page 15: ...ur TH25 TC28330PE1 Broadband Talk number Dial 1571 to check messages that have been left on your TH25 TC28330PE1 Broadband Talk number Choosing which phone you want ringing You can control which phones connected to your Hub will ring by using the Hub Manager To find out how to access the Hub Manager using your computer go to the Hub icon on your desktop You don t need to use an additional phone li...

Page 16: ...1 Broadband Talk rate How do I know TH25 TC28330PE1 Broadband Talk is set up on my Hub The Phone icon on the front of your hub will be lit up a solid green colour and you will hear a higher pitched dial tone than normal dial tone If the service is down or not activated there will be no green icon on the hub all calls will be made using your landline number You will not be able to receive calls to ...

Page 17: ... Hi dS works automatically so you don t need to do anything to enjoy high quality sound You won t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi Def logo Multiple calls No more hogging the phone with TH25 TC28330PE1 Broadband Talk you can make more than one phone call at the same time You can have 2 calls going on at ...

Page 18: ...Hub phone handsets a warning MAXIMUM NUMBER OF CALLS ALREADY IN PROGRESS is displayed on any other additional TH25 TC28330PE1 Hub phone handsets you may have around the house informing you that you cannot make any more calls There is also a special busy tone presented if you press the button to make a call when it is not possible When using multiple handsets you can make internal calls between han...

Page 19: ...other Hub Phone It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub Your TH25 TC28330PE1 Broadband Talk bill Broadband Talk can be added onto to your existing phone bill If you have your calls itemized any calls you make using TH25 TC28330PE1 Broadband Talk will be listed in a separate section on your bill However you won t see any charges if you ...

Page 20: ...20 Making and receiving multiple calls ...

Page 21: ...21 ...

Page 22: ...line You will know this because the dial tone will be the normal dial tone instead of the high pitch Broadband Talk tone and the phone icon light will not work If there is no power to the Hub you won t be able to make any calls What happens when I make emergency calls If you make an emergency call to 999 or 112 from your TH25 TC28330PE1 Broadband Talk line the Hub will automatically use your stand...

Page 23: ...wer failure your BT Hub Phone and or DECT cordless phone will not work Alternative arrangements should be made for access to emergency services We recommend your primary telephone line is maintained for contacting emergency services Can I take my TH25 TC28330PE1 Broadband Talk number with me to another provider It is not currently possible to transfer your Broadband Talk 056 number to another prov...

Page 24: ...uding 0800 0845 0870 Premium rate numbers Personalised numbers some 07 numbers TH25 TC28330PE1 directory enquiries 118500 505 Emergency Services You can t call the operator non TH25 TC28330PE1 directory enquiries 101 non emergency calls i e Community support and anti social behaviour short code numbers like 150 151 and dial up Internet service providers ...

Page 25: ... standby enter the number you want to dial 2 Press to dial End a call 1 Press or place the handset back on the charger cradle If auto talk option is on Dialing numbers quickly Numbers can also be dialed in Handsfree mode page 27 using the phonebook page 35 and from the calls list page 40 When using TH25 TC28330PE1 Broadband Talk you need to use the full dialing number If you make a mistake press t...

Page 26: ... talk to your caller without holding the handset It also enables other people in the room to listen to both sides of your conversation When you receive a call the handset will ring the selected ringer meoldy Auto answer If you have switched auto answer off see page 50 then you will need to press after lifting the handset to take the call Hi Definition Sound This is available when both parties are ...

Page 27: ...ess Earpiece volume 1 During a call press to increase or to decrease the earpiece volume The display shows the volume control screen Silence the handset ringer When the phone is ringing you can silence the ringer without disconnecting the call 1 Press and the ringer will switch off To end a handsfree call press To change the earpiece volume using the handset menu see page 47 The earpiece volume wi...

Page 28: ...ess SECRECY is displayed and your caller cannot hear you 2 To resume your call press Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying the handset around While the keypad is locked you will still be able to answer external calls When you end the call the keypad will remain locked The default setting is OFF ...

Page 29: ...yed 2 Press to unlock the handset Redial Your handset automatically saves the last 20 numbers you dialed into a redial list together with the date and time you made each call From the list you can dial delete or save a number to the phonebook While key lock is switched on it is still possible to make calls to emergency numbers 999 112 ...

Page 30: ...r you want 5 Press to dial the number If a name number match is found in the phonebook the name will be displayed instead of the number If you have dialed the same number on more than one occasion the call will appear only once in the redial list Each redial number can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored Redial names can be up to 16 characters When y...

Page 31: ...DELETE then press CALL DELETEDis displayed and the display goes back to the redial list or standby if no more redial numbers are stored Delete the redial list 1 Press to access the menu 2 Press or to scroll and display CALLS LISTS and press 3 Press or to scroll and display DELETE CALLS LIST then press 4 Press or to scroll and display DIALED CALLS and press ...

Page 32: ... to save and press 3 Press or to scroll and display HOME WORK OR MOBILE and press 4 Press to edit the name Use the keypad to enter a name and press to confirm 5 Press to save the entry If you decide not to delete all calls list entries press to exit and return to standby You can enter a name of up to 16 characters Use to delete incorrect characters If a number is already stored in the phonebook yo...

Page 33: ... up to 20 digits and stored names up to 16 characters long Phonebook entries are stored alphabetically 1 Press to access the menu Then press or to display NAMES and press to select 2 Press or to display ADD ENTRY and press to select 3 NAME is displayed press to select 4 Enter a name using the keypad see character map page 34 then press Deleting characters digits If you make a mistake press ...

Page 34: ...e type of number you want to store and press to select 6 Enter the telephone number then press 7 You can store 2 further numbers for this contact in the same way 8 When all numbers for this contact are stored press to confirm ...

Page 35: ...ly Enter the first letter of the name you want using the keypad then scroll to the exact entry using or 3 Press to dial the number You can also highlight the name you want and press If there is only one number associated with the entry it will be dialed If there is more than one a screen will be displayed with all the numbers for you to select which one you want to call ...

Page 36: ...want Or to search alphabetically Enter the first letter of the name you want using the keypad then scroll to the exact entry using or 5 Press to dial the number If no entries are stored in the phonebook NO ENTRY STORED will be displayed instead of FIND ENTRY TH25 TC28330PE1 Broadband Talk Tip When using TH25 TC28330PE1 Broadband Talk you always need to store the number with the national dialing co...

Page 37: ...er you want to edit and press Use or to scroll backwards or forwards through the characters and or for digits Use to delete incorrect characters digits Enter new characters digits using the keypad 5 Press to confirm then to save the changes ENTRY SAVEDis displayed 6 Press to return to standby You can also access the phonebook via the menu see previous page You change individual characters You cann...

Page 38: ... use or to display RINGTONE and press 4 OFF is displayed if no melody has been previously set Use or to select a melody 5 Press when you hear the melody you want RINGTONE SAVEDis displayed Delete a phonebook entry 1 Press to access the phonebook 2 Press to select FIND ENTRY then press or to display the entry you want 3 Press then use or to display RINGTONE and press ...

Page 39: ... scroll and display NAMES and press to select 3 Press or to scroll and display DELETE ALL PHONE BOOK and press to select 4 Press or scroll to the entry you want Or to search alphabetically Enter the first letter of the name you want using the keypad then scroll to the exact entry using or If you decide not to delete all phonebook entries press to cancel ...

Page 40: ...digits will not be stored View dial numbers in the calls list Via the menu 1 Press to access the menu 2 Press or to scroll and display CALLS LISTS and press 3 RECEIVED CALLS is displayed press to display the calls list TH25 TC28330PE1 Broadband Talk has automatic presentation of the caller s number Caller information not available Occasionally the telephone number of the caller is not available an...

Page 41: ...ss or repeatedly to scroll through the list For each entry the callers number is displayed or their name if a name number match is found in the phonebook and the date and time the call was received 3 Press to dial the displayed number Or Press repeatedly to exit the calls list and return to the idle screen ...

Page 42: ...ess SAVE NUMBER is displayed press to confirm 4 Press to select the type of number HOME WORK or MOBILE and press to confirm 5 Press Enter a name using a keypad and press to save the entry Delete a calls list entry 1 Press to access the Calls list 2 Press or repeadtedly to scroll to the entry you want 3 Press then press until DELETE is displayed 4 Press to confirm CALL DELETEDis displayed ...

Page 43: ...ss the menu 2 Press or to scroll and display CALLS LISTS and press 3 Press or to display DELETE CALLS LIST and press 4 RECEIVED CALLS is displayed press 5 DELETE RECEIVED CALLS LIST Is displayed press to confirm ALL RECEIVED CALLS DELETEDis displayed ...

Page 44: ...e if a phonebook match is found will appear on the handset display Any other Hub handsets will also ring for incoming calls Speak to a second caller 1 Press to answer the second call and put your current caller on hold Press again to return to your first caller and to switch between both callers Or 2 If you want to end the current call and pick up the waiting call press The handset will ring Press...

Page 45: ...ld my number stops your number being presented to the person you are calling Display my number if you normally hide your number you can use this function to show your number when dialing To dial a feature 1 Press to access the menu 2 Press or to scroll and display and press 3 Press or until the feature you require is displayed 1571 HELP DESK BY 118 500 WITHHOLD MY NUMBERor DISPLAYMY NUMBER and pre...

Page 46: ... for you to see according to the lighting conditions where you are using the handset 1 Press to access the menu 2 Press or to scroll and display HANDSET and press 3 Press or until CONTRAST is displayed and press 4 The current contrast level is highlighted Press or to scroll and adjust the contrast to the level you want then press to confirm 5 Press repeatedly to return to the idle screen ...

Page 47: ...ress 4 Press or to scroll and select the volume level you want then press 5 Press repeatedly to return to the idle screen Name a handset Each handset registered to the base is assigned a number You can give a handset a name to match the user or location e g DAVE or OFFICE The name can be up to 8 characters long The number is given automatically and cannot be changed 2 Press to access the menu ...

Page 48: ... name for your handset using the keypad and press to confirm 6 Press repeatedlyto return to the idle screen When in standby the new handset name will be shown in the display The handset number will be shown in the right of the display Display wallpaper You can select from 5 wallpapers for your handset display 1 Press to access the menu 2 Press or to scroll and display HANDSET and press ...

Page 49: ... pictures list and choose another wallpaper 6 Press repeatedly to return to the idle screen Menu background color You can select Blue Red or Green as the background color for the menu 1 Press to access the menu 2 Press or to scroll and display HANDSET and press 3 Press or until MENU COLORis displayed and press 4 The current menu color is highlighted Press or to select a new menu color and press to...

Page 50: ...alk When you switch auto talk off all calls must be answered by press 1 Press to access the menu 2 Press or to scroll and display HANDSETand press 3 Press or until AUTO TALK is displayed and press 4 The current setting is displayed Press or to select ONor OFF then press The new setting is displayed 5 Press repeatedly to return to the idle screen ...

Page 51: ... To beep as confirmation each time a handset button is pressed key beeps If the battery is low If you go out of range of the base These beeps can be switched ON or OFF To switch key beeps On Off 1 Press to access the menu 2 Press or to scroll and display HANDSET and press 3 Press or until BEEP TONES is displayed and press ...

Page 52: ...d then press SAVED is displayed 6 Press repeatedly to return to the idle screen To switch low battery beeps On Off 1 Press to access the menu 2 Press or to scroll and display HANDSET and press 3 Press or until BEEP TONES is displayed and press 4 Press or until LOW BATTERY is displayed and press ...

Page 53: ... base you will hear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected 1 Press to access the menu 2 Press or to scroll and display HANDSET and press 3 Press or until BEEP TONES is displayed and press 4 Press or until OUT OF RANGE is displayed and press 5 Press or to select ON or OFF is displayed then press SAVED is displayed 6 Press repeat...

Page 54: ...s calls from an external incoming number or internal calls calls from another handset To change the call ringer volume 1 Press to access the menu 2 Press or to scroll and display MELODY and press 3 Music icon is displayed press to confirm 4 Press until RING VOLUME is displayed and press 5 Press or to scroll through the volume levels Press when you reach the volume you want ...

Page 55: ...is displayed and press 5 EXTERNALCALLS is displayed To select an external call ringer melody press to select OR To select an internal call ringer melody press to display INTERNALCALLS then press to select 6 Press or to scroll and hear the melodies 7 When you hear the melody you want press to select RINGTONE SAVEDis displayed 8 Press repeatedly to return to the idle screen ...

Page 56: ...3 Press or until DEFAULT SETTINGS is displayed and press 4 Enter the PIN code and press to confirm System PIN Your TH25 TC28330PE1 handset has a system PIN code which you will need to change various settings The default code is 0000 You may want to change this to prevent unauthorized changes to your settings To change the System PIN code 1 Press to access the menu ...

Page 57: ... and press 4 ENTER OLDPINis displayed Enter you old 4 digit PIN then press 5 ENTER NEWPINis displayed Enter a new 4 digit PIN and press CONFIRM NEW PIN is displayed 6 Re enter your new 4 digit PIN again for verification then press SYSTEM PIN CHANGED is displayed 7 Press repeatedly to return to standby ...

Page 58: ...mware version in the purple box at the bottom of the screen 3 For firmware 6 2 and above Click ADVANCED in the menu then CONTINUE TO ADVANCED Enter the login information username admin password admin Click SYSTEM in the menu thenTIME Enter the current time and date Click APPLY 4 For firmware starting with 6 1 xxxx Click ADVANCED in the menu then CONTINUE TO ADVANCED Click SWITCH TO ANOTHER USER ...

Page 59: ... now set to the correct time The Hub Phone will now receive the time during the next incoming call Alarm You can use your TH25 TC28330PE1 handset as an alarm clock You can set a single alarm or set an alarm to sound at the same time each day When an alarm is set the icon will be displayed when in standby mode 1 Press to access the menu 2 Press or to scroll and display TIME SETTINGS and press ...

Page 60: ...for the minutes e g for 10 54pm press 2 2 5 4 then press to save the alarm DONE is displayed To change the alarm melody 1 Press to access the menu 2 Press or to scroll and display TIME SETTINGS and press 3 ALARM is displayed press to select 4 ON OFF is displayed press or until SET ALARM TONE is displayed and press to select 5 Press or to scroll and select an alarm melody then press to save ALARM T...

Page 61: ...t 4 ON OFF is displayed press to select 5 Press or until OFF is displayed and press DONE is displayed 6 Press repeatedly to return to standby To silence the alarm When the alarm time is reached the alarm will sound and ALARM will be displayed The alarm will ring for 1 minute unless stopped 1 When the alarm sounds press The handset returns to standby ...

Page 62: ...ng of the user guide If you are having problems you can try this manual method below Registering a Hub phone to your TG790 Home Hub manually At the Hub 1 Go into the menu and selectREGISTRATION REGISTER HANDSET Select the base required and press OK 2 A screen prompt is presented on the handset display press and hold the wireless button on the back of the Hub for 3 seconds the phone light on the Hu...

Page 63: ...N 0000 and press OK 6 Shows REGISTERING HANDSET PLEASE WAIT 7 You should then get confirmation that the handset is registered The handset will automatically be allocated the next available handset number which will be displayed when in standby mode ...

Page 64: ...ditional handsets Once an internal call is in progress all other handsets will show MAXIMUM NUMBER OF CALLS IN PROGRESS 1 Press INT 2 Enter the other handset number using the keypad e g The called handset will ring and show the calling handset s number If there is no response press to end the call at your handset Receiving internal calls 1 When the handset rings press to answer 2 Press to end the ...

Page 65: ...dset will ring 2 When the handset answers press to transfer the call If the other handset does not answer press to talk to the original caller again De register a handset You cannot deregister the handset that is in use you will need to pick up an additional handset For example you cannot delete handset 1 from handset 1 you will need to do this from handset 2 handset 3 handset 4 or handset 5 You w...

Page 66: ...SYSTEM PINis displayed Enter the PIN code using the keypad and press to confirm 5 ON OFF is displayed press to select 6 Press or to select the handset you want to remove remembering that you cannot deregister the same handset that is in use and press 7 ARE YOU SURE Is displayed press to confirm HANDSET DE REGISTERED is displayed OR Press to cancel ...

Page 67: ...n the handset display showsNEW HANDSET SOFTWARE DOWNLOAD NOW You can either select to upgrade immediately or select The message will be displayed again 24 hours later If is pressed a message is displayed requesting you to put the handset on the charger linked to the hub During download once it is on the charger the display shows DOWNLOADING LEAVE HANDSET IN CHARGER The backlight may turn off but d...

Page 68: ...WARE is displayed and press to select 4 CHECK SOFTWARE is displayed Press to confirm 5 As requested place the handset on the charger linked to the Hub During download once it is on the charger the display shows DOWNLOADING LEAVE HANDSET IN CHARGER The backlight may turn off but do not remove the handset from the charger Leave handset in charger When the upgrade is complete DOWNLOAD COMPLETE is dis...

Page 69: ...Make sure your handset is in the cradle plugged into the hub 2 Open the Hub Manager Click the icon on your desktop or browse to http xxxxxxxxxx 3 Click TELEPHONES in the menu 4 Click the RESCUE button 5 You won t get any indications on the handset screen whilel the rescue is taking place but it will return to the idle screen after about 5 minutes and give you an indication of success at the end Yo...

Page 70: ... with TH25 TC28330PE1 Broadband Talk got to www bt com broadbandtalk and go to the support and advice section for information No display The batteries may be flat or dead Recharge or replace the batteries see page 8 No incoming calls to your handsets Your TH25 TC28330PE1 Broadband Talk service may not be set up You could also check your call routing settings eg you may have call divert in place Th...

Page 71: ...handset charger is not working You should hear a beep when placing the handset in the charger and also see a scrolling battery charging indicator Check that the power adaptor is properly plugged into the charger Make sure your handset has slotted correctly into the charger Check the batteries are fitted correctly into the handset Check you are using the correct power adapter supplied I cannot dial...

Page 72: ...vailable or is an international call see page 40 TH25 TC28330PE1 Hub Phone Helpline If you are having difficulties using your TH25 TC28330PE1 handset check www xxxxxxxxx for support and advice You can also call the dedicated Helpline on xxx xxx xxxx Lines are open 24 hours 7 days a week ...

Page 73: ... for all repairs It is recommended that advice from a qualified medical expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if ...

Page 74: ... cord for the duration of the storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using...

Page 75: ...tempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning it please read the Help section beginning on page 70 or contact the TH25 TC28330PE1 Helpline on xxx xxx xxxx Lines are open 24 hours 7 days a week In the unlikely event of a defec...

Page 76: ...g replacements please check what the item code is for the originally supplied power supply unit Only use approved AAA NiMH rechargeable batteries Interference Information Notice The changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES OPERATION IS SUBJECT T...

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THOMSON TH25/TC28330PE1, User Manual

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