THOMSON SpeedTouch 576, User Manual

Page: 25 / 126

Chapter 1
Your SpeedTouch™
E-DOC-CTC-20050429-0103 v1.0
17
1.3.4 Remote Assistance
Remote access
You can make your SpeedTouch accessible from the Internet with regard to remote
support. This way, you can allow your helpdesk to access your SpeedTouch™
remotely.
Enabling remote access
To enable remote assistance:
1
Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web
Interface” on page 11 .
2
In the menu select
Toolbox > Remote Assistance
.
3
Click
Enable Remote Assistance
.
4
Provide the following parameters to your helpdesk:
URL (the HTTPS link)
User name
Password
5
Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in
combination with the provided certificate (a secure authentication mechanism).
Disabling remote
access
To disable remote assistance:
1
Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web
Interface” on page 11 .
2
In the menu select
Toolbox > Remote Assistance
.
3
Click
Disable Remote Assistance
.
For security reasons, after 20 minutes of inactivity, or on reboot, Remote
Assistance will be automatically disabled.