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Trouble Shooting
Device cannot boot up.
1. Check the battery power.
2. Connect adaptor and check again.
After startup, the opening logo appears and then the device shuts down.
1. Insufficient battery power, please recharge.
Cannot hear sound through the earphones.
1. Please check if the volume has been set to
“
0
”
.
2. Check the music file for damage or corruption. Play another track to confirm. If the file has been
damaged it may cause serious noise or popping sounds.
Cannot copy file or play music.
1. Please check the connection between the computer and the device. Confirm that the tablet is
mounted and recognized as a storage device by the PC.
2. Check the memory storage to see if the space is full
3. Check the USB cable for damage
4. Check if the USB connection is disconnected
Tablet does not turn on
1. Make sure that you hold down power button for at least 4 seconds.
2. Make sure that Battery is charged
Battery runs out quickly.
1. Make sure tablet is fully charged before use
2. Battery life depends on the type of usage.
3. Using Wi-Fi and playing back video will cause the battery to drain quicker.
4. Refer to
“
reduce the battery consumption
”
at the beginning of this Manual
Apps won
’
t install or can
’
t transfer Apps from computer to tablet device.
1. Check in main settings menu under security options
2. If it is a non-market application you must have this checked under
”
unknown source
”
Eg Some .apk files are not market Apps.
Screen scratches easily.
1. Make sure the screen is always free from dirt and dust before use.
2. Do not use sharp or solid pointer accessories. Must be suitable for LCD touch screen use.
It is recommended to install a screen protector where heavy use is expected in order to protect the
screen surface.